Rapid Information Systems Ltd.

Rapid application platform

Rapid is an easy to use open source platform for creating powerful web, mobile, and form applications. It lowers the skillset required to build applications and supports collaboration, re-use and sharing, radically reducing development time and cost. It is highly flexible and any integration is possible.

Features

  • Drag and drop, low code, application development
  • 100% browser-based, nothing to install
  • Easily create and integrate responsive web applications
  • Easily create offline mobile applications and progressive web apps
  • Easily create complex forms with save, resume, and summary
  • Open legacy systems with integration and modern UI
  • Easy to extend with custom code
  • Strong security with user roles and integration, for example AD
  • Modern reusable languages - HTML5, CSS3, JavaScript, jQuery, Java
  • Produces highly optimised code for scalability

Benefits

  • Reduce time and cost of creating software
  • Create in house using less-skilled workers to produce amazing results
  • Keep full control of your software
  • Mobile working, integration, automation
  • Open and extend legacy systems
  • Supports agile, rapid prototyping, and remote working
  • Single platform for web, offline mobile, forms, webservice APIs
  • Quickly create applications for web, mobile, forms, and webservice APIs
  • Reduces overheads due to free / open source software
  • Radically reduces time to live for shorter development cycles

Pricing

£20,000 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rapid-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 1 2 3 0 7 3 0 7 6 9 8 1 7 3

Contact

Rapid Information Systems Ltd. Rapid Information Systems
Telephone: +7739998228
Email: info@rapid-is.co.uk

Service scope

Service constraints
None
System requirements
Chrome 20+, Firefox 17+, IE9+, Safari 6+

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 30 minutes 9-5, Monday to Friday. Weekend and out of hours support response within 1 hour, available at extra cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can chat, upload files, initiate screen share.
Web chat accessibility testing
None.
Onsite support
Yes, at extra cost
Support levels
Priority 1: Business Critical – The client requires urgent support to perform its statutory duties. Priority 2: Material Fault ‐ Interruption to normal service – The client is still able to perform the majority of the statutory duties. Priority 3: Cosmetic Fault Priority 4: Change Request No additional cost per standard levels. Engineer provided as necessary.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide onsite training, user documentation, and videos. Each new user receives a minimum of 2 days complimentary consultancy to help them make best use of the product.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can extract data with typical remote access tools: MySQL Workbench, MS SQL Management Studio, TOAD, etc. Applications made on the platform are exported in .zip files.
End-of-contract process
The contract includes annual support and maintenance. Additional costs can include bespoke build support (requiring investigation into customers' build or data), and any additional consultancy or training.

Using the service

Web browser interface
Yes
Using the web interface
There is a secure administrative area where privileged users can monitor and administrate the service in considerable detail.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
There is a secure administrative area where privileged users can monitor and administrate the service in considerable detail.
Web interface accessibility testing
None.
API
Yes
What users can and can't do using the API
There are a number of tools within Rapid to create APIs. In addition existing Rapid actions can be called as webservices. This allows the setup of users, creation of apps, etc.
API automation tools
Other
Other API automation tools
APIs can be called in RESTful JSON, XML, and SOAP
API documentation
Yes
API documentation formats
  • HTML
  • Other
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Most instances are single-tenant.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • HTTP request and response status
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Databases
  • Application files
  • Virtual machines
Backup controls
Users can select when to backup applications and to download and archive them, themselves.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
Data-in-transit within the network is not currently protected. Should it be required by customers it would be TLS.

Availability and resilience

Guaranteed availability
Rapid aims for 99.95 percent uptime. Refunds on downtime can be negotiated.
Approach to resilience
This is dependent on configuration/request. Loadbalancing, clusters, and fail-over are all supported.
Outage reporting
Email alerts

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
In addition to username and password IP address and user-agent string can be included in authentication as well as mac address, IMEI, IMSI, and SIMNO on mobile devices.
Access restrictions in management interfaces and support channels
Username, password, IP address, user-agent string, mobile device ID
Access restriction testing frequency
Less than once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Rapid is a flexible solution with various adaptors/plugins. Authentication adaptors can be created that support any mechanism. In addition to username and password IP address and user-agent string can be included in authentication as well as mac address, IMEI, IMSI, and SIMNO on mobile devices.
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We adhere to customer requirements.
Information security policies and processes
The CEO is ultimately responsible for the Information Security and thus also for the implementation of this policy. Responsibility for the implementation may be delegated to a named Information Security Responsible [e.g., Finance/Operations/IT]. The Information Security Responsible is responsible for the determination of which (if any) regulatory or other compliance requirements apply to the Company (e.g., PCI, HIPAA, GLBA, DFARS), as well as maintenance of documentation, implementation of the Policy and fulfilling the regulatory/compliance requirements of the Company. The individual manager/team leader is responsible for compliance with the Policy, procedures and guidelines within his/her own group of personnel. The individual employee is responsible for working within the rules of the Policy to protect the Company's data. Every individual in the Company is tasked with immediately reporting any potential infringement of the Policy to the next available supervisor.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The product produces a report of all files including a hash to compare configurations. These reports are saved at each modification to produce a history. Security impact is considered as part of regular penetration testing,
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Operating system security patches are applied automatically. Respective server webpages (generally Apache Tomcat) are monitored for reported on new patched vulnerabilities. Depending on the severity of the vulnerability patches are applied as soon as possible, or regularly every 6 months.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Tools psad and fail2ban are installed on all servers for automated scanning of log files and blocking of suspect IP addresses. In addition emails are sent which we investigate as soon as possible.
Incident management type
Supplier-defined controls
Incident management approach
Users report events via our support portal. Incidents are investigated and users regularly communicated with as to progress. Reports are provided as the incident is closed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use AWS datacentres which adhere to the EU Code of Conduct for Energy Efficient datacentres

Social Value

Covid-19 recovery

Covid-19 recovery

Multiple post-COVID new and remote ways of working, digital transformation.
Tackling economic inequality

Tackling economic inequality

Open source software, working to fix the plumbing, and end anti-competitive locked-in proprietary software which is a source of economic inequality.
Equal opportunity

Equal opportunity

Open source software, working to fix the plumbing, and end anti-competitive locked-in proprietary software to increase equal opportunities, especially access to solutions, tools and technology. Equal opportunity employer too.

Pricing

Price
£20,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The community edition can be installed and used for free. It includes all features required to make applications but does not include extra features like AD integration, connection pooling, address search, etc.
Link to free trial
https://github.com/RapidInfoSys/Rapid/releases

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@rapid-is.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.