Nexstor

Backup as a Service

Off site backup as a service orchestrated by Veeam

Features

• Off site secure backup
• UK datacentre built to Tier 3 Plus certified standards
• Encrypted in transit (SSL/TLS)

Benefits

• S3 immutable option
• UK datacentre locations
• Off site backup orchestrated by Veeam
• No ingress/egress charges
• UK support desk

£13.46 a terabyte a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at troy@nexstor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

417274207595563

Contact

Troy Platts
07879812072
troy@nexstor.com

Service scope

• Service constraints: Compatible with Veeam backup software, VMware and Hyper-V
• System requirements:
  • On premise Veeam version compatibility requirement
  • Suitable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hours in hours (Monday - Friday 8am - 6pm) out of hours support available for P1 issues via telephone only.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic support is included, additional support can be purchased under a managed service agreement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Trial available, onboarding supported by the service desk and documentation provided after setup.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data can be extracted via the portal. Nexstor can provide a copy of the data at the end of the contract before it is removed from the system. S3 is the exception to this as it is immutable.
• End-of-contract process: The contract is backup as a service and the inclusion of specific products is dependant on the quote. At the end of the contract, or after notice is served, the customer is offered the opportunity to recover their data before it is removed from Nexstor's platform.

Using the service

• Web browser interface: Yes
• Using the web interface: Restore email, OneDrive and SharePoint available through the web interface.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/a
• Web interface accessibility testing: N/a
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Utilise resource pools to guarantee availability
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Office 365
  • Virtual Machines
  • File Servers
  • Databases
  • Physical Machines
  • Desktops
• Backup controls: Retention and restore policies are agreed at point of onboarding, customers can change the schedule and backup requirements as they see fit.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: N/a
• Approach to resilience: Available on request
• Outage reporting: Email alerts and public dashboard

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Privileged account management is enforced
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/12/2021
• What the ISO/IEC 27001 doesn’t cover: Gloucester office
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Nexstor are ISO 27001 and Cyber Essentials certified and compliant

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Strict change management process is in place complying with ITIL, and ISO 9001 along with complying with ISO 27001 and Cyber Essentials.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Strict patch management process is in place complying with ITIL, and ISO 9001 along with complying with ISO 27001 and Cyber Essentials.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Monitoring platform is in place complying with ITIL, and ISO 9001 along with complying with ISO 27001 and Cyber Essentials.
• Incident management type: Supplier-defined controls
• Incident management approach: Strict incident management process is in place complying with ITIL, and ISO 9001 along with complying with ISO 27001 and Cyber Essentials.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: VRF in place for network segregation ; vCloud utilised for creating VDCs to separate clients; vDOMs are used on the firewall to further distinguish clients

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: All Nexstor Datacentre's are ISO 14001 certified.

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Nexstor are proud to be a National Living Wage employer

  Equal opportunity

  Nexstor are very proud to be an equal opportunities employer

Pricing

• Price: £13.46 a terabyte a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial for all services inclusive of 5TB data

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at troy@nexstor.com. Tell them what format you need. It will help if you say what assistive technology you use.