Managed Azure Services - Interhost Cloud Hosting
Interhost provide a Cloud Service including build/migration, configuration and support for this environment. This hosted IT solution helps increase customer productivity, availability and overall communication. You can concentrate on your business, safe in the knowledge that when you engage with Interhost, we deliver on our promises.
Features
- Remote access providing you flexibility
- A secure and robust environment
- Configuration and management of Azure tenancy
- Secure file storage and application deployment
- Industry experts offering support
- Proven reliability
- Windows 365/Microsoft 365/Office 365 specialists
- ISO 27001 (Information and Security) accredited
Benefits
- Structured environment , retaining control of data
- Prompt, reliable system support, keeping your business running
- Access from multiple devices
- Secure content shared with other users
- Information at your fingertips, even when on the move
- Reduced infrastructure costs
- No data held on devices
- Adherence to ISO 27001 standard (Information Security)
- UK support desk
- ticketing support system
Pricing
£65 to £120 a user a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
4 1 8 6 2 0 0 6 0 4 5 5 8 4 2
Contact
INTERHOST LLP
GCloud14
Telephone: 02081501459
Email: gcloud@interhost.co.uk
Service scope
- Service constraints
- Our service is constraint free. Interhost will manage your IT systems for you. We do so by building proven environment models in Microsoft's Public Cloud (Azure).
- System requirements
-
- OS must be Windows 10 or more
- Internet access required
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We structure our response times according to your business. This ensures you are given SLA response times that meet your expectations and therefore work for you.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Our webchat is simple but effective. This ensures it is accessible to the broadest range of users with the broadest range of capabilities.
- Web chat accessibility testing
- N/A
- Onsite support
- Onsite support
- Support levels
- The cost of the support depends on the number of users and the level required (e.g. 24x7). There are 5 Service Levels ranging from Priority 1 – Loss of Business Critical Application (30 min response, 4 hour recovery) to Priority 5 – a service request relating to a question or aesthetic issue with no impact to service delivery (12 hour response, 144 hour recovery). Dedicated account management and support engineers can be provided where necessary.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Interhost provide a full onboarding service. The systems are intuitive and do not require training. There is a trial /demo system that can be used to assess the product and evaluate performance. Any queries regarding system use can be answered via the ticketing support system.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- The data can be extracted at any time via a number of methods. Interhost can assist with the extraction. There may be offboarding fees associated to such work.
- End-of-contract process
-
The contract provides a Cloud platform and associated software. Companies can provide 3rd party software to run on that Cloud environment. This gives you control of the software, therefore simultaneously giving you flexibility and our added support.
The systems are maintained and support is provided to users. At the end of the contract the company will renegotiate to continue obtaining the service or stop using the service and any data belonging to the client can be extracted or deleted. Regardless of choice, we will support you in transferring your services, doing everything possible to minimise business disruption and maximise security.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Users can manage all aspects of the Azure service using the Azure management portal.
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Accessibility of the Azure management portal is maintained by Microsoft.
- Web interface accessibility testing
- Microsoft have undergone extensive testing to ensure Azure is accessible to assistive technology users.
- API
- No
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Other
- Using the command line interface
- Azure is optimised for managing and administering Azure resources from the command line, and for building automation scripts that work against the Azure Resource Manager
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- Each tenancy is entirely independent and all compute resource is guaranteed. Performance levels are monitored and reports can be made available to verify.
- Usage notifications
- No
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- Everything can be backed up depending on your requirements
- Backup controls
- You have control over your backups, being able to schedule their frequency through the web interface.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
- IPsec or TLS VPN gateway
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
Interhost/Microsoft guarantee 99.95% uptime.
To find out more information, please follow this link: https://azure.microsoft.com/en-gb/support/legal/sla/summary/ - Approach to resilience
- The Azure Cloud platform supports and advances capabilities that respond to outages in real time to ensure continuous service and data protection assurance for mission-critical applications that require near-zero downtime and high customer confidence. The Microsoft Azure services are delivered globally and are capable of multinational georedundancy.
- Outage reporting
- There is a public dashboard to report service status. Where appropriate a reason for outage (RFO) will be provided by the engineering team.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 3rd June 2013
- What the ISO/IEC 27001 doesn’t cover
- Everything within our business is covered by our ISO:27001 certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- The security policies are designed and maintained as part of the ISO 27001 process which is reviewed and improved on a regular basis by Interhost and third party consultants.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Any change management should be carried out to the appropriate ISO standard using third party tools.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Regular patching is carried out as standard along with auto-update procedures.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Any compromise incident would be treated as urgent and dealt with within a short timeframe.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Any incident management is managed according to the process set out in the regularly compiled and updated ISO27001 documentation.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- Other
- Other virtualisation technology used
- Microsoft is responsible for the virtualization technology.
- How shared infrastructure is kept separate
- Microsoft provides virtualisation technology as part of the Azure platform. Segmentation of resource and separation between users is managed in this way and vai separate tenancies in the Cloud Solution provider's management portal provided by Microsoft.
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Microsoft regularly audits their datacentres for compliance with "EU Code of Conduct for Energy Efficient datacentres". Recommendations are reported to the decision makes who roll out updates and improvements.
Social Value
- Fighting climate change
-
Fighting climate change
We have four primary means of fighting climate changes within our organisations:
1) We are primarily paperless, however will aim to be completely paperless by 2024.
2) We will continue to advocate working from home where possible to minimise our emissions through commuting and joint office use.
3) We will continue to use data centres that are offsetting their carbon usage through sustainable means.
4) We will review and identify the uptake of sustainable resources and consumables within our workspaces, including recyclable coffee pods and pens made from 100% recycled material. - Covid-19 recovery
-
Covid-19 recovery
We will partner with other local, SME businesses to improve our community's COVID-19 recovery. We will also continue to provide our staff with free COVID tests and offer working from home options to minimise the spread and keep our community healthy. - Tackling economic inequality
-
Tackling economic inequality
We will provide internal training and support requests for external training to upskill our workforce and improve their employability. We will extend our training and seminars to schools and other groups to help address the technology skill gap and improve technology literacy. - Equal opportunity
-
Equal opportunity
We will continue to make our company appealing to those with hidden and visible disabilities by making reasonable adjustments and removing barriers from our recruitment process.
We will offer training and education to those with disabilities to improve performance in the job market. This will be supplemented through our workforce training and awareness sessions to help remove prejudices and barriers to employment. - Wellbeing
-
Wellbeing
Implementing the six standards within the Mental Health at Work Commitment (link can be found here https://www.mentalhealthatwork.org.uk/commitment/#make_the_commitment) | we will enhance integration into the community by offering work experience opportunities.
Pricing
- Price
- £65 to £120 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- https://azure.microsoft.com/en-gb/free/
- Link to free trial
- https://azure.microsoft.com/en-gb/free/