Cintoo US Inc.

Cintoo

Cintoo (https://cintoo.com) provides a cloud-based platform to manage, visualise, distribute & collaborate on all kinds 3D laser scan and drone data & BIM/CAD models via a web browser. Cintoo includes unlimited users, scan & project file sizes.

Features

• Manage, visualise, distribute collaborate on 3D laser scan data/models
• Measurements, annotations, ACC integration, object tagging

Benefits

• Manage 3D laser scans, drones in a single platform
• Unlimited users, with user permission management
• Unlimited projects and size of projects (Mb/Gb/Tb) unlimited
• Size of imported scans (Mb/Gb/Tb) unlimited. Import e57/RCP/LSPROJ/FLS
• Scans imported at precision of the laser scanner (no decimation)
• No bandwidth charges (import/export of data)

£1,347 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.goggin@cintoo.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

419773349588614

Contact

Ryan Goggin
+447775678333
ryan.goggin@cintoo.com

Service scope

• Service constraints: No known constraints
• System requirements:
  • Web GL Browser (Chrome, Firefox, Edge)
  • Intel i5 or equivalent
  • RAM of 4 GB or higher
  • Any graphic board with at least 2GB of GPUmemory
  • Internet Download: 10 Mbps (Megabits per second) or higher
  • Internet Upload: 1 Mbps or higher
  • Windows 10 minimum
  • Intel i5 or equivalent

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 3 hours by email: support@cintoo.com
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Microsoft Teams meeting based on user request
• Onsite support: Yes, at extra cost
• Support levels: Email and phone-based support is provided by our French and US support teams on a 20 hour window across the European and US working day 5 days a week in english.; ; We also provide a technical account manager on request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding is available through the Cintoo online Knowledge Base:; https://help.cintoo.com/en/support/home; ; The Cintoo Youtube Channel provides self-help and starter videos; https://www.youtube.com/@cintoo813/playlists
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Written confirmation that the customer wishes to end their contract is requested.; All data not downloaded by customer when their account is closing is automatically and permanently erased after 30 days.
• End-of-contract process: The user's Cintoo plan is permanently closed.; All data not downloaded by the user is automatically and permanently erased after 30 days.

Using the service

• Web browser interface: Yes
• Using the web interface: Full access to the Cintoo platform is provided by a web interface.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Responsive testing
• API: Yes
• What users can and can't do using the API: Cintoo Cloud APIs allow to call for most of Cintoo Cloud resources. Current APIcalls are the following:; List or get your Cintoo Cloud projects; Move project to another subscription; List files, including Scans, Models, Geoimages; List, create, update or delete Tags or Tag Lists; List or get Groups of users; List or get Roles; List Subscriptions; List or Get Users; More API calls will be added in the following months.; Typical use cases for Cintoo Cloud APIs include:; ; Accessing your projects and scans from your GIS platform; Connecting Cintoo Cloud with your Digital Twin model; Linking tags to other 1D, 2D, 3D or ERP platforms; Coming soon: Managing Cintoo Cloud users and access rights from your Company directory Etc.
• API automation tools: OpenStack
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: Cintoo offers service twenty-four (24) hours per day, 365 days per year with an Availability of 99.5% per month, excluding scheduled maintenance, which will not be performed during Customer's normal business hours of operation from 7:00 AM to 6:00 PM (ET).
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Scan import and export data
  • Project users and visitors
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All the data stored in Azure storage and AWS is encrypted at rest using AES 256. The encryption keys are managed by Azure and AWS and stored separately from the encrypted data:; - https://docs.microsoft.com/en-us/azure/storage/common/storage-service-encryption; - https://docs.aws.amazon.com/AmazonS3/latest/dev/bucket-encryption.html; Evidence of proper key management can be found in Azure and AWS SOC 2 reports.; All the network transfers are secured with TLS 1.2. Data in public clouds and encrypted in motion using TLS 1.2.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Full back up in Azure or AWS
  • Nightly, weekly monthly back ups performed
• Backup controls: A. Cintoo performs (i) nightly backups of the files modified during the day in the Services, (ii) a weekly complete backup of the System, and (iii) a monthly complete tape backup of the System.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Provider will provide the Services twenty-four (24) hours per day, 365 days per year with an Availability of 99.5% per month, excluding scheduled maintenance, which will not be performed during Customer's normal business hours of operation from 7:00 AM to 6:00 PM (ET). Provider will provide Customer with its maintenance schedule and will notify Customer in advance of any non-scheduled maintenance. Provider will keep and maintain a back-up environmental redundancy system to ensure Availability of the Services for Customer.
• Approach to resilience: Cintoo uses Azure and AWS datacenters for all customer data storage. ; This information is available on request.
• Outage reporting: Provider will respond to and resolve System faults based on the severity levels detailed below. The time clock will restart any time a severity level is changed. "Response" means the time Provider takes from its receipt of a problem report until it begins work to resolve the problem.; ; Severity 1 Total inability to use any material part of the Services, and/or Customer operations or objectives are severely restricted. ; Response 1 hour, Fix 4 hours; ; Severity 2 Ability to use the Services, but Customer operation is moderately restricted, or users notice degraded system performance. 4 hours ; Response 4 hours Fix 8 hours; ; Severity 3 Ability to use the Application Services with minor faults that cause little disruption to service or use. ; Response 1 business day Fix; ASAP

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Customers can install their own Single Sign On for authentication by users
• Access restrictions in management interfaces and support channels: Please see Cintoo's SOC2 Type 2 report for detailed information
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Please see Cintoo's SOC2 Type 2 report for detailed information
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2 certification
  • ISO 270001 certification due for issue in March 2024

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2 Certification
• Information security policies and processes: SOC2 Type 2 certification, ISO 27001 certification

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Please see our SOC2 Type 2 report that documents our change management processes
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Please see our SOC2 Type 2 report for detailed information
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Please see Cintoo's SOC2 Type 2 report for detailed information
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see Cintoo's SOC2 Type 2 report for detailed information

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Azure, AWS
• How shared infrastructure is kept separate: Azure Blob, AWS S3 storage

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Cintoo offers users the choice of either AWS or Azure datacenters.; All Cintoo data is stored in AWS Western Europe (Netherlands)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Browser based management of very large 3D data reduces the need to use local PC resources to manage data, reducing heat emissions.; Cintoo is also used to reduce the need for physical site visits by up to 50% via remote inspection, reducing carbon emissions of vehicles needed for physical site visits.

Pricing

• Price: £1,347 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial of Cintoo.; Sign up on: https://cintoo.com/free-trial/; Load up to 20 scans and unlimited 3D models
• Link to free trial: https://cintoo.com/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan.goggin@cintoo.com. Tell them what format you need. It will help if you say what assistive technology you use.