BOXXE LIMITED

boxxe AWS Amazon CloudWatch

Amazon CloudWatch is an AWS monitoring service for cloud resources and the applications that you run on AWS. You can use Amazon CloudWatch to collect and track metrics, collect and monitor log files, and set alarms. Amazon CloudWatch can monitor AWS resources, like Amazon EC2 instances and Amazon DynamoDB tables

Features

• Easily collect and store logs from your resources and applications
• Collect and aggregate infrastructure and application metrics
• Collect infrastructure metrics from more than 70 AWS services
• Cross-account observability: Monitor and troubleshoot applications that span multiple accounts
• Unified operational view with dashboards: create graphs and visualize resources
• Composite alarms: Reduce alarm noise with multiple alarms reduced
• Internet monitor provides visibility into internet issues impacting your SLA
• Anomaly Detection applies machine-learning (ML) algorithms to analyse metric data

Benefits

• Security: Integrated with AWS Identity IAM to control access
• Visualize and analyze your data with end-to-end observability
• Improve operational performance using alarms and automated actions
• Obtain an integrated view of your AWS or other resources
• Troubleshoot operational problems with actionable insights derived from CloudWatch data

£0.00 to £1 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

419780037440787

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Service constraints: Information on service features and constraints is available online here:; • Service documentation: https://docs.aws.amazon.com/cloudwatch/index.html ; • Service quotas: https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/cloudwatch_limits.html ; • Service FAQs: https://aws.amazon.com/cloudwatch/faqs/
• System requirements:
  • https://docs.aws.amazon.com/cloudwatch/index.html
  • https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/WhatIsCloudWatch.html
  • https://docs.aws.amazon.com/AmazonCloudWatch/latest/APIReference/index.html
  • https://docs.aws.amazon.com/AmazonCloudWatch/latest/logs/index.html
  • https://docs.aws.amazon.com/AmazonCloudWatch/latest/cli/Welcome.html :

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Boxxe's service can be purchased to additionally support AWS CloudWatch
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: If chosen, we have a 4 tier support levels. The first line support team are a key asset to the Service Desk capability and responsible for the monitoring of the resolution process of all registered Requests and Incidents– in effect the IT Service Desk is the owner of all Incidents. The first line support team plays an important role in the Incident Management process as all Incidents are reported to and registered by the IT Service Desk. Our 2nd Line Support is responsible for escalations and on-site and ‘at desk’ support with key responsibilities include receiving escalated calls from 1st line to provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service, perform a technical diagnosis and fix the issue either remotely or on-site. The 3rd Line Support Team has the responsibility of proactively monitoring and the resolution of any Incidents within the Data Centre and its infrastructure hence looking at Problem Tickets, Change Management and providing improvement to the existing estate. 4th line tier is our consultancy who support with any issues or large design changes to the estate. All customers are assigned an Account Manager and a technical lead engineer
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The purpose of on-boarding and service transition is to plan the implementation of the service, deploy it and release it to live operation in a structured, coordinated and efficient way for users to start using the new service. There are a number of activities which get documented and we coordinate and manage the capacity and resources required to plan, deploy and release the designed service in to live operational use. Provide a consistent and rigorous framework for identifying, managing and mitigating risk during entry in to live service. Manage the process of effective and efficient knowledge transfer in order to support the delivery of the new or changed service. Ensure that the service can be managed, operated and supporting users in accordance with the service design once in live operational use. As for users we have a comprehensive communication plan ensuring users are aware of any new or changes services. We provide user guide documentations for the service and frequently asked F&Qs which are available via the Client Portal. Onsite workshops are also scheduled with a group of users and provide floor walkers when service goes live during early life support.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: This is done on a case by case basis and we will review request, plan and accommodate accordingly
• End-of-contract process: Each Party will appoint an Exit Manager and provide written confirmation of such appointment to the other Party within three (3) months of the date of termination pursuant to the Agreement. boxxe shall, throughout the duration of the agreement, maintain and update the Exit Plan and promptly provide the Customer with a copy of the Exit Plan as updated from time to time. The Parties shall review the Exit Plan on an annual basis. boxxe shall prepare an updated version of the Exit Plan following each such review. boxxe shall, in addition, update and amend the Exit Plan as required from time to time, in respect of any agreed change where an impact on the Exit Plan is identified. Changes to the Exit Plan may also be proposed by either Party in accordance with the Change Management Process. The Exit Plan will document all reasonable steps and associated timeframes that the Parties will take in the event of exit. Exit and end of contract will be subject to contract terms but if anything is outside of the agreed exit plan then it will be reviewed and agreed on a required basis with associated costs.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Services are built interdependently of all instances to ensure demand and scale are appropriate at all times
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: AWS

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• Backup controls: This service allows for backup and recovery. The service can back up logs to Amazon S3. Users control this via a manual or scheduled API call. Users schedule and recover backups through a web interface.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: https://aws.amazon.com/cloudwatch/sla/
• Approach to resilience: The AWS global infrastructure is built around AWS Regions and Availability Zones. Regions provide multiple physically separated and isolated Availability Zones, which are connected through low-latency, high-throughput, and highly redundant networking. With Availability Zones, you can design and operate applications and databases that automatically fail over between zones without interruption. Availability Zones are more highly available, fault tolerant, and scalable than traditional single or multiple data center infrastructures.; https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/disaster-recovery-resiliency.html
• Outage reporting: AWS provide a comprehensive public dashboard for this.; https://health.aws.amazon.com/health/status

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Restricting access can be controlled through Amazon IAM, ensuring only authorised users can access and make changes to the service.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: November 18, 2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/security.html
• Information security policies and processes: https://docs.aws.amazon.com/AmazonCloudWatch/latest/monitoring/security.html

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration changes logged in the event of boxxe's service will follow boxxe's change control process which is to be managed and tracked through ServiceNow
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Amazon AWS provide this service, extending through all areas of the base code. Vulnerability management is there responsibility as part of the solution
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Amazon AWS provide the given service and manage potential vulnerabilities and responding to incidents
• Incident management type: Supplier-defined controls
• Incident management approach: AWS don't publish an official plan and this is supplier managed.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon AWS
• How shared infrastructure is kept separate: Data is segregated at a tenant level. Authority data will be segregated by tenant

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0.00 to £1 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.