Softcat Limited

Orca Security CNAPP

Orca Security is the leading agentless CNAPP that allows security teams to work smarter, not harder. Designed for organizations operating in the cloud who need complete, centralized visibility of their entire cloud estate and focus on remediating the actual risks that matter most.

Features

• Cloud Native Application Protection
• Cloud Workload Protection
• Container and Kubernetes Security
• Cloud Detection & Response
• Cloud Security Posture Management
• Cloud Infrastructure Entitlement Management
• Shift Left Security
• Multi-Cloud Compliance
• API Security
• Data Security and Posture Management

Benefits

• Secure cloud native applications with a purpose-built platform
• Protect VMs, containers, and serverless functions
• Scalable security for containers and Kubernetes for every cloud layer
• 24x7 monitoring and response across the entire cloud attack surface
• Identify and remediate misconfigurations across clouds
• Secure cloud identities and entitlements
• Secure cloud-native apps across the SDLC
• Achieve regulatory compliance with frameworks, benchmarks, and custom checks
• Complete API discovery, security posture management, and drift detection
• Reduce the risk of data breaches and protect sensitive PII

£290 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

433424985283502

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: Primary Cloud Service Provider support - AWS, Azure, GCP, Alibaba Cloud, Oracle Cloud
• System requirements: None, does not install Agent software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLAs are dependent on the Support Package the customer purchases (Standard, Elite and Diamond).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: No testing
• Onsite support: Yes, at extra cost
• Support levels: Standard - Basic support coverage, 5 business days per week for 9 hours a day. This includes customer support portal access, documentation access, and chat support.; Elite - Enhanced support coverage, seven days a week for 24 hours a day. This includes phone support, a dedicated Slack channel, faster response times, assigned CSM and CSE, monthly check-in calls, feature release and roadmap sessions, and feature request tracking.; Diamond -Enhanced support coverage, 7 days a week for 24 hours a day. Includes a dedicated support engineer, threat analysis, fastest response times, and an executive sponsorship.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide training and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Should the customer like to retrieve any data from their Orca tenant, they should do so before the expiration of the contract as access is terminated immediately.
• End-of-contract process: Following the expiration of the contract, we will maintain the customer tenant and associated data for a period of 60 days after which the data will be purged.

Using the service

• Web browser interface: Yes
• Using the web interface: All access via Web Interface, other than automations required use of APIs.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: No testing
• API: Yes
• What users can and can't do using the API: Many platform functions available via API. Full documentation available. Throttle limits include:-; ; For the following query type values:; assets, alerts, inventory, logs, cves, stats, top_alerts, scheme, asset_map; ; o api_query_organization - All users can make 30000 API /query/{query_type} per 1 day.; o api_query_user - Each user can make 30000 API /query/{query_type} per 1 day.; o api_query_default - Each IP can make 30000 API calls per each API /query/{query_type} per 1 day.; ; For the Sonar query:; o api_query_organization - All users can make 100 API /sonar/query per 1 minute.
• API automation tools:
  • Terraform
  • Other
• Other API automation tools:
  • AWS Console
  • Cloudformation
  • CDK
  • Pulumi
  • OPA
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Other
• Using the command line interface: Orca CLI is a reliable, fast, and lightweight command-line tool, that enables Orca's shift left security offering. The CLI can be embedded into your CI/CD pipelines (or can be used locally), in order to equip developers, DevOps, and DevSecOps teams with the ability to easily integrate and leverage shift-left security by testing their code and flows throughout the software development lifecycle.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Auto-scaling on AWS backend, robust config and sizing constraints. Global regions for service continuation.
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: WebUI

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Number of active instances
  • Other
• Other metrics:
  • Serverless functions
  • Images
  • Containers
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: ORCA

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Physical security for Orca's databases is managed by AWS. Physical access to Orca's office is restricted using badges for which only our employees and building staff have keys.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data backup across multiple locations
• Backup controls: No
• Datacentre setup: Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9 - available in realtime here:- https://status.orcasecurity.io/
• Approach to resilience: AWS Datacenters:- https://aws.amazon.com/compliance/data-center/controls/
• Outage reporting: Public Dashboard

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Other
• Other user authentication: All access for Web UI is 2-factor or federated. Web UI then used for management, onboarding etc. For API access, users be authorized to make API calls using authentication from your Orca session.
• Access restrictions in management interfaces and support channels: By default, Orca Security's support team and engineers have access to your Orca tenant. This allows quick and effective support when needed. You can deny this access at any time.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: All access for Web UI is 2-factor or federated. Web UI then used for management, onboarding etc. For API access, users be authorized to make API calls using authentication from your Orca session.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Available upon request
• ISO/IEC 27001 accreditation date: Available upon request
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: June 2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2. Full details on all security accreditations: https://trustcenter.orca.security/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All available in Orca Security Trust Center:- https://trustcenter.orca.security/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All formal changes, such as architectural and physical changes, go through a set process:- ; ; •A formal request is submitted to the owner of the asset with the change itself, its objectives, and potential impacts on information security ; •The asset owner performs a risk assessment to identify potential information security risks associated with the proposed change. ; •Once both the change and its impacts are understood, the change receives approval from the asset owner ; •Approved changes are implemented and tested for effectiveness ; •The changed asset shall be monitored continuously to ensure it meets its objectives and doesn't introduce new risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Orca scans on daily basis in order to detect any applicable patches and we perform the patch in accordance with the applicable SLA by our DevOps team.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Orca uses various monitoring tools to monitor its service. The production environment, including servers and application is monitored by the Operation Team. Key Orca personnel are notified of events related to security, availability, or confidentiality of service to clients. To improve service availability to clients and support the operations of the Orca Security environments, Orca Security maintains a dedicated DevOps team. The production environment, including the servers and application, is monitored by the DevOps team. Actions performed on the production environment, including OS, DB and application are monitored, logged and reviewed. Alerts are triggered upon the identification of an anomaly.
• Incident management type: Supplier-defined controls
• Incident management approach: Orca has a security incident response management policy. Identified incidents are managed and tracked in Jira tickets up to resolution. Incidents are classified according to the level of urgency and importance. Resources are allocated in order to investigate the incident and resolve the issue. The CISO is responsible for escalating critical incidents and performing Lesson Learned reviews. By procedure and according to a strict SLA, Incident notifications are sent to customers in the case that their data has been impacted.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS Datacenters

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £290 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Information on request

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.