Hyper Talent Solutions Ltd

Salesforce AppExchange App Development

Hyper Talent Solutions Ltd excels in Salesforce AppExchange App Development, specializing in crafting tailored solutions for government departments. Our expertise extends to creating innovative, scalable, and secure apps that seamlessly integrate with Salesforce, enhancing operational efficiency, data management, and citizen engagement. Elevate your government services with our custom-built apps.

Features

• Customized app development tailored to government department requirements.
• Secure, compliant solutions meeting stringent governmental data protection standards.
• Scalable apps to accommodate evolving departmental needs and growth.
• Streamlined data integration with existing Salesforce systems for seamless functionality.
• Enhanced citizen engagement through user-friendly, intuitive app interfaces.
• Comprehensive analytics and reporting features for data-driven decision-making.
• Real-time updates and notifications to keep users informed and engaged.
• Cross-platform compatibility for accessibility on various devices and platforms.
• Continuous support and maintenance for app optimization and longevity.
• Expertise in creating specialized apps for diverse governmental functions.

Benefits

• Tailored apps boost departmental efficiency and citizen service delivery.
• Compliance ensures data security and adherence to government regulations.
• Scalability accommodates evolving governmental needs and future growth.
• Seamless integration enhances data flow across Salesforce systems.
• User-friendly interfaces optimize citizen engagement and satisfaction.
• Data-driven insights inform smarter governmental decision-making processes.
• Real-time updates keep users informed and engaged with timely information.
• Cross-platform compatibility ensures access on various devices and platforms.
• Ongoing support guarantees app performance and longevity.
• Specialized apps address diverse governmental functions for enhanced productivity.

£22.54 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

434964523237228

Contact

Amri Nazeer
07772866727
amri.nazeer@hypertalentsolutions.com

Service scope

• Service constraints: Key considerations (further detail in our Supplier Terms); As Salesforce is multi-tenant, there are 'governor limits' which prevent resources from being monopolised by any single organisation.; ; NB though these limits exist it's rare for customers to be impacted, and even more unusual for our current Public Sector customers. In the unlikely event of a need to increase, limits can be extended with various add-ons separately listed. Hitting a limit is often a sign of an underlying design flaw. Please make yourself aware of these limits at this link https://developer.salesforce.com/docs/atlas.en-us.210.0.salesforce_app_limits_cheatsheet.meta/salesforce_app_limits_cheatsheet/salesforce_app_limits_features.htm; ; A user’s password may not be shared with any other individual.
• System requirements:
  • A standard browser, either desktop or mobile
  • Connection to the internet
  • Salesforce mobile app is available if preferred to a browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every Salesforce service includes support as standard. The lowest level relies on the Salesforce user community for responses and has a response time of 2 business days, this can be reduced to 1 hour with the appropriate upgrade in your support plan.; https://www.salesforce.com/content/dam/web/en_us/www/cloud-services/documents/premier-success-plans-datasheet.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Every Salesforce service includes community-based support. This can be enhanced with guaranteed response times through Premier and Premier+. For more critical applications we provide Signature Success which provides Salesforce staff with a knowledge of a specific customers applications and configurations and an initial response from your designated support team in as little as 15 minutes, with personalised updates every 30 minutes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Salesforce provides an amazing immersive self-learning environment available called “Trailhead” for anyone who would like to have an engaging and interactive way of learning about salesforce. It is an online and free to use learning environment available here: https://trailhead.salesforce.com/; ; In addition, Salesforce's Customers for Life is designed to help customers be successful and get up and running quickly. A dedicated group is available for new customers to engage by asking questions, giving feedback, and sharing experiences. this also includes 'Getting Started Webinars', 'Getting started resources','Salesforce Tech-lounge for new customers' and 'getting started live Q&A' further detail available at https://www.salesforce.com/success-gettingstarted/
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Kindle
• End-of-contract data extraction: The administrator for a given Salesforce environment can export (subject to appropriate permissions being set) data to a series of files securely using the weekly export function. Further information can be found at this link https://help.salesforce.com/articleView?id=admin_exportdata.htm&type=5; ; As the function suggests this data export can be performed weekly (dependant on the version procured) for backup purposes if required/
• End-of-contract process: After termination of all subscriptions associated with an environment, Customer Data submitted to the Covered Services is retained in inactive status within the Covered Services for 120 days, after which it is securely overwritten or deleted from production within 90 days, and from backups within 180 days.; Physical media on which Customer Data is stored during the contract term is not removed from the data centers that Salesforce uses to host Customer Data unless the media is at the end of its useful life or being deprovisioned, in which case the media is first sanitized before removal. This process is subject to applicable legal requirements.; ; Within 30 days post contract termination, customers may request return of their respective Customer Data submitted to the Covered Services. Salesforce shall provide such Customer Data via downloadable files in comma separated value (.csv) format and attachments in their native format.; ; For more information on Data Deletion period upon contract termination, Please refer "Deletion of Customer Data" section of the Security, Privacy and Architecture Documentation for the respective services available on the Trust and Compliance site: https://trust.salesforce.com/en/trust-and-compliance-documentation/

Using the service

• Web browser interface: Yes
• Using the web interface: Salesforce is a 100% web based tool, therefore all functions are possible through the web interface; ; Point-and-click configuration: The Salesforce platform makes it easy to modify the functionality of Salesforce applications to meet your unique requirements. Working with the metadata framework and a series of simple point-and-click visual tools, you can design custom user interfaces, modify the structure of the data model and create and edit application business logic and processes. Configuration enables organisations to modify objects, fields, validation rules, workflow, security settings, formulas, and much more without the need for code.; ; Customise with code: Although point-and-click configuration with the Salesforce platform is the fastest and easiest way to customise, some functionality is beyond the constraints of a metadata framework. For such cases, developers can create needed functionality in open-ended development environments, using toolkits for most of the common programming languages, or Apex.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Salesforce is committed to providing applications accessible to all. This includes users working with assistive technology, such as speech recognition software and screen readers. Salesforce follows international best practices in Section 508 of the Web Content Accessibility Guidelines and strives to meet WCAG 2.1 Level AA.; ; A third party has assessed and documented the accessibility status of Salesforce core products in the VPAT documents published here: https://www.salesforce.com/company/legal/508_accessibility.jsp; ; In addition, Salesforce includes an alternate user interface mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively with detail here https://help.salesforce.com/articleView?id=accessibility_mode_enabled.htm&type=0
• API: Yes
• What users can and can't do using the API: For developers changing the system, two APIs are applicable for managing customizations and for building tools that can manage the metadata model, not the data itself.; ; The Tooling API is specifically designed to help developers build IDE apps for salesforce, while the metadata API is for more general purpose configuration migration. The metadata API is allows for migrations, , including retrieve, deploy, create, update, or delete customisations for your Salesforce instance amd migrate changes from testing to production; the Tooling API gives developers a platform for debugging, code coverage, auto complete, and more.
• API automation tools: Other
• Other API automation tools:
  • Salesforce Developer Console
  • Visual Studio Code - with Salesforce Extension
  • Welkin Suite
  • Illuminated Cloud - JetBrains
  • Other IDE may be used via the Tooling API
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The Force.com CLI allows you to work with Force.com data directly from the command line. You can Browse and Create Force.com objects, view, edit, create, and delete records, execute APEX code and SOQL queries, and more.; https://developer.salesforce.com/tools/sfdxcli

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The daily transaction average for our platform is regularly 6 billion, consistently at sub 250ms response time within the Salesforce environment. Within each logical system, we use load balancers to distribute load among multiple availability zones for hyper-scalability and redundancy. The multitenant application design, combined with the fastest servers and high-performance networking infrastructure leveraged from the public cloud, guarantees fast performance. In addition to scaling for growth anywhere, Salesforce strives to improve the average response time of our services and to back up our claims, full details of transaction volumes and response times are reported in real-time at https://status.salesforce.com/
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Classic Encryption: native Salesforce application feature which can be used to encrypt specific custom fields. There is no additional cost for this, but it does impact some application functionality. More information here: http://sfdc.co/FieldEncryption Platform Encryption:; ; Platform Encryption allows customers to encrypt data stored through Salesforce such as: files and attachments, certain standard and custom fields, and use an advanced key management system. It uses native strong, standards-based encryption. Controls help to protect data, which include the use of derived data encryption keys and customer-controlled key rotation, generation, and destruction process. Available for an additional cost.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data and Metadata
• Backup controls: Salesforce’s platform includes backup as part of its service; These additional backup options are also available:; Weekly Export Service - free local backup service.; Direct Export - into csv/Excel files from a list view or report.; Salesforce Data Loader - a free tool for importing/updating/exporting data.; Salesforce API - export via APIs at any time.; Backup & Restore - our native data recovery service: https://www.salesforce.com/products/platform/solutions/data-security/backup-restore-data-recovery/; Partner Tools - pre-integrated third party backup tools like OwnBackup.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Customers connect to the service over the public Internet with all transmissions between the user and the Salesforce Services secured using TLS 1.2 or higher and encrypted using 256 or 128-bit encryption. The Services use International/Global Step Up SSL certificates with 2048-bit Public Keys. Web Service callouts can be secured using TLS, and mutual TLS. Additionally, customers can partner with a selection of supported ISPs for a more direct connection to the Salesforce service. In the UK, BT are one such ISP. This service is known as Salesforce Express Connect. Specifically, Hyperforce also includes Salesforce Private Connect through AWS.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Customer data is protected within the Salesforce service through a mature, standards-based defence-in-depth security architecture. Logical and physical access is strictly controlled,logged and monitored, and the access controls used are regularly audited for compliance with our certifications by third parties. Network security controls such as firewalls, intrusion detection, anti-malware, anti-ddos, file integrity monitoring are augmented with extensive monitoring to provide a robust prevention, detection and response model. Internal and external, as well as third-party vulnerability scanning and application penetration testing are also in place.

Availability and resilience

• Guaranteed availability: The Salesforce Services are designed with the concept of continuous improvement and Trust (e.g. Availability, Performance and Security) in the infrastructure. Salesforce uses commercially reasonable efforts to make its on-demand services available to its customers 24/7, except for (minimal) planned downtime, for which Salesforce gives customers prior notice, and force majeure events. This service leverages Public Cloud region, and uses multiple availability zones. This pattern ensures a 99.9% service level agreement and allows services to withstand up to two different zonal faults and continue to be available. Live and historical statistics on Salesforce system performance are publicly published at: https://trust.salesforce.com/en/#systemStatus, and further detail can be shared upon request and NDA.
• Approach to resilience: A Hyperforce instance resides in a single public cloud region, and uses three availability zones for disaster recovery. This allows services to withstand up to two different zonal faults and continue to be available maintaining 99.9% uptime.; ; Compute resources are deployed across (at least) three zones within a given region. A regional level load balancer is placed on top of the instances and manages spreading load appropriately. Blob storage and certain other provider specific services will also be at a regional level (the list of services vary based on provider). Any service deployed in this pattern will need to tolerate two millisecond latency across zones. More detailed information is available under NDA on request.
• Outage reporting: Outage escalation policies are established and maintained as Salesforce's goal is to rapidly restore service. In the event of an extended outage, periodic updates are provided in near real time to customers via the trust.salesforce.com dashboard site and in addition, service notifications are provided to nominated contacts via various channels such as email. Update frequency for notifications is dependent on the customer support service plan.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Other
• Other user authentication: Salesforce has a comprehensive set of authentication mechanisms that customers can chose from. These include the inherent username and password option, Single Sign-on, Social Sign-on through another application, such as google, integration with existing identity management systems a customer may have, 2 Factor Authentication is required from February 2022, and the application can also act as a Service Provider or Identity Provider for SSO integration using SAML.
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2 factor authentication, bastion host and proxy control and segregation of duties. These controls are in scope for SSAE-18 auditing and evidences through the SOC 2/ISAE3402 report.; ; Access to the management interface for the customer to configure their salesforce environment, is configured by the customer themselves. The options are outlined in the above response. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Assessments Limited
• ISO/IEC 27001 accreditation date: 16/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials ; GDPR
• Information security policies and processes: Salesforce's Information Security Management System (ISMS) and information security policies are based on the ISO 27002 framework of best practices and are ISO 27001 certified. As required by this certification, the ISMS is endorsed by Senior Management. The EVP of Security has responsibility for the information security policies and ISMS. The Salesforce Security Steering Committee approves/authorizes all changes to the policies, the Statement of Applicability (SoA), the information security manual, and any separate policy statements. During the ISO 27001 audit process (as well as other audits such as SOX and SSAE 16 SOC 1), Senior Management for various departments are involved in verifying that policies and procedures are in place and adhered to. Policies are reviewed/approved at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Salesforce has formal processes for placing a system into production. This procedure includes a build checklist, server hardening checklist and pre-production testing. Baseline configurations for servers, network devices, and databases are consistent with industry-accepted CIS (Center for Internet Security) system hardening guidelines.; ; Change control procedures are required by the company’s Change Management Policy and include steps for testing, review, authorization, communication, verification, and back-out procedures. All changes to the infrastructure components are tested in a dedicated environment using production class equipment before being deployed into production. Changes are reviewed and approved by Technical Operations management prior to deployment to production.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability and Patch Management Program is implemented where Salesforce performs vulnerability scans on external and internal facing systems using internal scanning resources and with third-party vendors to conduct external vulnerability assessments. Internal scans are completed daily, external service providers are used to perform penetration tests prior each major release (three times annually). Commercial and proprietary vulnerability scanning tools are configured to identify vulnerabilities and measure vulnerability impact in CVSS scores. Patching is applied following a risk-based approach and SLAs while using the change management process to ensure mitigations are deployed. detail on responsible disclosure https://trust.salesforce.com/en/security/responsible-disclosure-policy/
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Salesforce Threat Intelligence and Detection team monitors the Salesforce services 24x7 for threats and unauthorized intrusions via the latest cutting edge technology and industry analysis, and in collaboration with the Security Incident Response teams. Extensive logging and monitoring is conducted across all Salesforce Services and environments (at application, network and database layers). All suspicious activities are flagged and reported to Salesforce CSIRT for investigation, management, communication, and resolution of security events and incidents in line with the NIST Incident Response model.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Salesforce has a formal Incident Management Process that guides the Salesforce Computer Security Incident Response team in investigation, management, communication, and resolution activities.; ; Salesforce will promptly notify the customer in the event of any security breach of the Service resulting in an actual or reasonably suspected unauthorized disclosure of Customer Data. Notification may include phone contact by Salesforce support, email to customer's administrator and Security Contact and public posting on trust.salesforce.com.; ; Salesforce.com is a member of the prestigious Forum of Incident Response and Security Teams (FIRST) and complies with the FIRST framework and best practices for incident response.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As a cloud company, our most significant direct environmental impact is the emissions associated with the electricity consumption at our data centres. We are focused on sourcing clean, renewable energy and improving efficiency throughout our operations. In 2013, Salesforce became one of the first cloud companies to commit to powering all data centre operations with renewable energy. In 2015, we expanded our commitment to cover all global operations. Each year, we work to improve our renewable energy procurement practices, moving toward more locally sourced, impactful purchases.; ; For reports and our current status : https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hyper Talent Solutions (HTS) foundation is built on our core values, which guide our every action, initiation, and investment. We conduct our business socially responsible, protect the environment and benefit the communities. We launched a product called LeMones Bottle which is a reusable stainless steel water bottle to reduce single-use of plastic, this HTS initiation was supported by the Press release by the Department for Environment, Food & Rural Affairs in line with The Rt Hon George Eustice MPs’ Plans to ban single-use plastics on Published 20 November 2021. Furthermore, HTS Investment in LeMones bottles will support significantly reducing plastic bottles' carbon footprint, which is our contribution to fighting climate change. HTS continuously encourage the team members on walking or ride a bike instead of driving which will reduce greenhouse gas emissions. For longer distances, we encourage our employees to take a train or bus and carshare whenever possible.

  Covid-19 recovery

  HTS bring the same passion and commitment to our communities and society as we do to our clients and the work, we deliver every day. We are providing insights and guidance to small businesses searching for ways to cope with the operational stress generated by COVID-19. Our teams organised the donation and delivery of hundreds of thousands of personal protection and medical equipment pieces. HTS has donated and had delivered thousands of meals to the places and people that needed them. We are committed to supporting various food back supplies, contribute to charity fundraising for serving the vulnerable and less privileged ones in our society. We believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to support our government's economic recovery.

  Tackling economic inequality

  HTS, we believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. HTS is committed to tackling economic inequality from the root level. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to lower the unequal distribution of income and opportunity between different diversity/groups in our society and to support our government's economic recovery.

  Equal opportunity

  About 48 % of the HTS workforce is Black, Asian and other Minorities. Also, about 40% of our employees are women. We are an equal opportunity employer and we understand and also experience the benefits of having a diverse workforce. The first benefit is diverse viewpoints. Because of our different backgrounds we all have different experiences, skills, lifestyles and beliefs that we use when formulating strategies and decisions. Because of this each of us tends to look at problems through a different set of lenses. A variety of diverse people working together to solve a problem results in a more holistic view which ultimately results in higher performance. Diversity has also been shown to result in innovation. As a diverse and inclusive workplace, we make everyone, regardless of who they are or what they do, feel equally involved in and supported in all areas of the workplace. Since we understand the importance and benefits of a diverse workforce, we conduct diversity training for our employees every year. As a result, we have reduced employee turnover costs by reducing internal disputes and grievances, have increased productivity and revenues. We have improved accessibility to new and diverse customer markets too. HTS has incorporated diversity into company policies and practices. We are open to developing or amending workplace policies to be more inclusive and diversity-friendly, from hiring practices to performance reviews, promotions, and benefits. We provide special high-valued internships(and training) and provide the CPD and support them to get certified so that they will be able to advance more quickly in key roles within the organization.

  Wellbeing

  Our strength and most valuable assets are our consultants/experts/resources/staff. Therefore, we always look after them and their loved ones. We help them to enhance their knowledge and career/professional development with training and support to get certified. We have experienced over the years that our staff stays with us in long terms as we take good care of them and they are very happy to work with us long term. We hold weekly standup meetings (All our consultants in different projects join) to share knowledge and experiences, solve problems (if any) etc. We have a mental health champion, who joins in our weekly standup to give some tips and advice. Also, we conduct monthly mental health sessions with our mental health champion and that has been very useful, especially during the lockdown time as well as when returning to work after lockdowns. Lockdowns have affected different people in different ways, and it is only normal to feel uncertain. Many people feel confused, worried and apprehensive about going back to the workplace. All our line managers regularly hold meetings with their team members and that allow all members to express themselves to their immediate superior, not only the work-related issues but also their personal issues (if any). We have created an atmosphere, for every staff to communicate freely in writing or oral. Also, regularly we get feedback from them to know the mental conditions of each of them and escalate if there are any issues. We use questionnaires and interviews for this close monitoring. Furthermore, we get 360 degrees feedback (self-evaluation, evaluation from supervisors, from clients, from suppliers etc.) on each employee to measure their performance, twice a year as well as at the end of any project.Our annual medical tests also help us to measure the mental conditions of our staff.

Pricing

• Price: £22.54 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.