Hitachi Solutions

Microsoft Azure Cloud Services

Swiftly deploy highly available applications in your preferred language. Simplify management with auto-scaling, security updates, and integrated monitoring. Focus on development while we handle infrastructure, ensuring efficient, reliable solutions for your business.

Features

• Deploy scalable, highly available applications quickly.
• Build web/cloud applications in your preferred language.
• Simplify app management, helps facilitate high availability with cloud services.
• Automatically scale based on demand, optimising costs.
• Automate updates for increased security.
• Benefit from integrated health monitoring, load balancing.
• Focus on application development, not infrastructure.
• Deploy applications within minutes, leveraging cloud efficiency.
• Create resilient, scalable cloud solutions effortlessly.
• Streamline deployment, management for web applications.

Benefits

• Deploy scalable, highly available applications quickly.
• Build web/cloud applications in preferred languages.
• Simplify app management with cloud services for high availability.
• Automatically scale environment based on demand, reducing costs.
• Automate updates for security enhancements.
• Utilise integrated health monitoring and load balancing.
• Utilise integrated health monitoring and load balancing.
• Rapid deployment and scalability for web applications.
• Streamline application management and deployment processes.
• Leverage cloud services for efficient, reliable application deployment.

£435 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

437420189790671

Contact

Hitachi Solutions Enquiries
0203 198 5136
hsuk-enquiries@hitachisolutions.com

Service scope

• Service constraints: Requires pre-planning of infrastructure from a vendor and capacity requirements perspective. Azure Subscription limits apply.
• System requirements:
  • Customer requires an Azure tenant
  • Service selection dictates system requirements; consult online pages for details.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: " We typically respond within 30 minutes depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; The tailored SLA also defines the agreed hours of support service available which can range from 24x7 to weekdays 09:00 to 17:00."
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "; Our IT Service Management process aligns with ITIL v4 standards and adheres to quality principles outlined in ISO9001, ISO27001, and ISO27701. Our extensive services cover incident investigation, service desk support, change controls, service and supplier management, consultancy, hosting and cloud services, solution upgrades, and training. We customise our support to meet user needs, offering various support levels as requested by clients. This includes first, second, and third line support, along with different coverage hours such as UK business hours, extended business hours, US business hours, and 24/7 support. We provide real-time telephone support, email support, and on-call assistance, with costs tailored to match client requirements. Each engagement features a dedicated account manager, supplemented by a cloud support engineer or technical account manager as needed."
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: "Azure hosting services are started via onsite training, online training, and user documentation.; ; Microsoft provides all Azure customers with 24/7 self-help resources, including Microsoft Learn, Azure Portal how-to videos, documentation, and community support. For more information, visit:; - https://azure.microsoft.com/en-us/support; - https://learn.microsoft.com/en-us/azure/; - https://azure.microsoft.com/en-us/resources/videos/; - https://azure.microsoft.com/en-us/support/community/"
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: "As a customer, you maintain ownership of your data—the content, personal and other data you provide for storing and hosting in Azure services. Microsoft will not store or process customer data outside the geography you specify, except for certain non-regional services. You are also in control of any additional geographies where you decide to deploy your solutions or replicate your data.; Azure has established internal records-retention requirements for back-end data. You are responsible for identifying your own record retention requirements. For records that are stored in Azure, you are responsible for extracting your data and retaining your content outside of Azure for a customer-specified retention period.; Azure allows you to export data and audit reports from the product. The exports are saved locally to retain the information for a customer-defined retention time period.; For more information on protection of customer data, visit: https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data"
• End-of-contract process: "Microsoft is governed by strict standards and follows specific processes for removing cloud customer data from systems under our control, overwriting storage resources before reuse, and purging or destroying decommissioned hardware. In our Online Service Terms, Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.; ; Please see Data Protection Addendum for full and up to date details about how Microsoft manages your data. https://www.microsoft.com/licensing/docs/view/Microsoft-Products-and-Services-Data-Protection-Addendum-DPA?lang=1"

Using the service

• Web browser interface: Yes
• Using the web interface: "Azure provides several web interfaces that allow users to interact with the platform, manage resources, and build applications. These interfaces include, but are not limited to, the following:; - Azure Portal - provides a unified view of all your Azure resources; users can create, configure, and manage various services, virtual machines, databases, etc.; - Azure Cloud Shell: interactive, browser-based shell environment that allows users to manage Azure resources using either Bash or PowerShell; provides a command-line interface directly within the Azure Portal, eliminating the need to install any local tools"
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Azure Portal supports all success criteria defined at WCAG 2.1 AA and WCAG 2.1 A. The WCAG 2.1 AA criteria include requirements such as ensuring that the color contrast of text is 4.5:1, navigation elements are consistent, headings are used in a logical order, captions are provided for live audio and video media, web forms have accurate labels, and content is available on both vertical and horizontal device orientation. Microsoft's accessibility conformance reports are accessible at https://www.microsoft.com/en-us/accessibility/conformance-reports
• API: Yes
• What users can and can't do using the API: "Azure users can set up services and make changes via Microsoft’s API using Azure API Management. To set up a service, users can sign in to the Azure portal, navigate to your API Management instance, and create a resource from the Azure portal menu. Detailed instructions for setting up services are available at https://learn.microsoft.com/en-us/azure/api-management/get-started-create-service-instance; From the API Management section of the Azure Portal, users can make changes using by selecting ""Add API"" and following the steps listed at https://learn.microsoft.com/en-us/azure/api-management/add-api-manually; There are some limitations when using Azure API Management. For instance, the maximum number of subscription (API Keys) per service instance is 500. Additional API import restrictions are available at https://learn.microsoft.com/en-us/azure/api-management/api-management-api-import-restrictions"
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: "The Azure Command-Line Interface (Azure CLI) allows users to interact with Azure services and manage their Azure resources in many ways, including the following:; - Create, update, delete, and manage Azure resources (e.g., virtual machines, storage accounts, web apps, databases, and networks); - Automate routine tasks (e.g., deploying applications, scaling resources, and configuring networks); - Integrate with other tools and services (e.g., with Azure DevOps for CI/CD pipelines); - Using multiple shell environments (e.g., Windows Command Prompt, Bash, PowerShell); - Learning and understanding Azure services; ; For more information on Azure CLI's features and capabilities, visit:; - https://learn.microsoft.com/en-us/cli/azure/; - https://learn.microsoft.com/en-us/cli/azure/use-azure-cli-successfully"

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Prometheus metrics are collected from Kubernetes clusters including Azure Kubernetes service (AKS) and use industry standard tools for analyzing and alerting such as PromQL and Grafana.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Folders
  • System State
  • Azure Virtual Machines (VMs) - Windows or Linux
  • Azure Managed Disks
  • Azure File Shares
  • Databases running on Azure VMs (SQL Server or SAP HANA)
  • Azure PostgreSQL databases
  • Azure Blobs (blob storage)
  • Azure Database for PostgreSQL Flexible server backup
• Backup controls: "Role-Based Access Controls (RBACs) allow users to segregate duties within their team and give specific permissions to perform backup tasks. Azure Backup has three built-in roles (Backup Contributor, Backup Operator, and Backup Reader), with the ability to create custom roles.; Azure Backup Policy has two components: Schedule (when to take backup) and Retention (how long to retain backup). You can define the policy based on the type of data that's being backed up, RTO/RPO requirements, operational or regulatory compliance needs and workload type (for example, VM, database, files). For more information, visit: https://learn.microsoft.com/en-us/azure/backup/guidance-best-practices#backup-policy-considerations"
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: "Microsoft provides several options that can be utilized by customers for securing data in transit internally within the Azure network and externally across the Internet to the end user. These include communication through Virtual Private Networks (utilizing IPsec/IKE encryption), Transport Layer Security (TLS) 1.2 or later (via Azure components such as Application Gateway or Azure Front Door), protocols directly on the Azure virtual machines (such as Windows IPsec or SMB), and more.; Additionally, ""encryption by default"" using MACsec (an IEEE-standard at the data-link layer) is enabled for all Azure traffic traveling between Azure datacenters to ensure confidentiality/integrity of customer data.

Availability and resilience

• Guaranteed availability: Microsoft provides detailed service level agreement (SLA) metrics for all Azure components and services. To review SLAs for individual Azure services, visit https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services
• Approach to resilience: "Many Azure regions provide availability zones, which are separated groups of datacenters within a region. Availability zones are close enough to have low-latency connections to other availability zones. They're connected by a high-performance network with a round-trip latency of less than 2ms. However, availability zones are far enough apart to reduce the likelihood that more than one will be affected by local outages or weather. Availability zones have independent power, cooling, and networking infrastructure. They're designed so that if one zone experiences an outage, then regional services, capacity, and high availability are supported by the remaining zones. They help your data stay synchronized and accessible when things go wrong. Datacenter locations are selected by using rigorous vulnerability risk assessment criteria.; ; Furthermore, you have the ability to build high availability into application architecture by co-locating your computer, storage, networking, and data resources within a zone and replicating in other zones. Azure services that support availability zones fall into two categories:; - Zonal services: you pin the resource to a specific zone (e.g.,, virtual machines, managed disks, standard IP addresses), or; - Zone-redundant services: platform replicates automatically across zones (e.g., zone-redundant storage, SQL database)"
• Outage reporting: Azure Service Health offers a customizable dashboard tracking Azure service health in your regions. Monitor active events like ongoing issues, planned maintenance, and health advisories. Inactive events are stored for 90 days. Manage alerts for proactive notifications. Four types of health events are tracked: service issues, planned maintenance, health advisories, and security advisories. Azure Resource Health diagnoses and supports service problems for your Azure resources, reporting current and past health with a personalized dashboard. It displays resource unavailability times, aiding in SLA violation detection. Learn more at https://learn.microsoft.com/en-us/azure/service-health/resource-health-overview.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Hitachi Solutions authenticates users using Microsoft Azure's Azure Active Directory (AD), offering multi-factor authentication and role-based access control. For individual Buyer engagements, specific data security controls are established, including access management for Hitachi team members. Processes for requesting, auditing, and revoking access are integrated into the team member onboarding/offboarding process, ensuring timely adjustments. Hitachi collaborates with clients to define appropriate security controls, aligning with industry best practices and client objectives.
• Access restrictions in management interfaces and support channels: Role-Based Access Control
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Hitachi Solutions authenticates users using Microsoft Azure's Azure Active Directory (AD), offering multi-factor authentication and role-based access control. For individual Buyer engagements, specific data security controls are established, including access management for Hitachi team members. Processes for requesting, auditing, and revoking access are integrated into the team member onboarding/offboarding process, ensuring timely adjustments. Hitachi collaborates with clients to define appropriate security controls, aligning with industry best practices and client objectives.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 17/02/2016
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Our employees are directed and required to adhere to Hitachi Solutions' security policy and standards. These policies aim to protect the confidentiality, integrity, and availability of physical assets and electronic information, including data hosted on behalf of our clients. This ensures that contractual obligations are fulfilled and that Hitachi Solutions UK remains compliant with applicable laws and regulations.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our organization follows the Operational Security Assurance (OSA) framework for Microsoft cloud services, integrating insights from the MSRC and operational experience. OSA ensures our activities meet stringent security standards, with Azure's deployment systems managing updates proactively. Our global incident response service swiftly mitigates security incidents, following established procedures. Transparent interfaces enable collaboration with partners to address attacks effectively. We track service components and assess changes for security impacts, maintaining infrastructure integrity. Core activities include initiating, validating, planning, approving, executing changes, with status reporting and post-implementation review, all managed through the ITILV4 Service Desk.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: HS follows ITIL for Vulnerability Management, bolstered by ISO9001 and ISO27001 standards. Our process includes health checks, audits, and vulnerability scanning, followed by defining, implementing, and rescanning remedial actions. We use Azure tools, Nessus, Qualys, and Verisign, collaborating with CREST-approved NCC Group for robust management. Continuous monitoring and analysis enable swift patch deployment. Our threat intelligence sources include industry reports, security advisories, and partnerships in the cybersecurity community, ensuring proactive threat assessment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: At Hitachi Solutions, our vigilant monitoring spans application and infrastructure environments, ensuring system availability, performance, and automated task execution. We conduct automatic checks with alerts via email and customizable escalations. Monitoring includes Ping/Port Availability, HTTP status, SMTP, Database, and URL Availability. Trend alerts cover CPU, Memory, Storage, Disk I/O, and URL Response Times. We promptly detect anomalies or suspicious activities to identify potential compromises. With predefined incident response procedures, we swiftly contain and mitigate impacts, prioritizing rapid action to minimize downtime and safeguard systems and data, leveraging our experienced response team and established protocols.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management, overseen by the ITIL V4 Service Desk, ensures seamless operations for hardware/software. With over 100 support experts, we provide comprehensive product support. Customers report incidents through our service desk via portal, email, or phone, ensuring a Single Point of Contact. We guarantee incident resolution within agreed service levels: P1: 30 mins/4 hours, P2: 1 hour/12 hours, P3: 2 hours/24 hours, P4: 4 hours/NA. Proactive trend analysis identifies issues, with permanent fixes suggested via Problem Management. Our ITIL process covers incident detection, root cause analysis, prioritization, remediation planning, and continuous improvement, ensuring proactive issue resolution and service enhancement.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Microsoft uses a combination of virtual machines (VMs), virtual disks, data virtualization, and container technologies, automatically deployed through Azure Resource Manager (ARM) templates to enable a dynamically scalable and resource-rich data platform.
• How shared infrastructure is kept separate: Azure ensures resource and data isolation for different organizations (tenants) sharing infrastructure through:; ; Tenant Level Isolation: Each Azure subscription is linked to a Microsoft Entra directory, ensuring logical isolation.; Azure Virtual Network (VNet): VNet separates private network traffic.; Isolated VM Sizes: Dedicated VM sizes guarantee exclusive server usage.; These mechanisms maintain privacy, security, and compliance by keeping tenant data and applications separate on shared infrastructure.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hitachi Solutions is committed to carbon neutrality at all our sites by 2030 and we are working to achieve Net Zero across our value chain by 2050. Our carbon footprint is validated externally, and we are working with a science-based reduction plan. Our environmental management system is compliant with ISO14001.; ; Carbon Neutral Projects – Working in partnership with our customers.; We aim to deliver carbon neutral projects. This requires working in partnership with our customers to minimise our impact. From the outset we’ll work with you to forecast our programme emissions and establish a baseline allowing us to set ambitious project emissions goals. Next, we’ll work to embed sustainable practices into our project delivery. This approach helps us to reduce our impact and we will typically offset all residual emissions by investing in Verified Carbon standard projects. We collaborate closely on sustainability with our customers sharing knowledge throughout our engagement.; ; Sustainable Solutions; We have aligned our solution approach with the Greening Government Commitments and the GDS Technology Code of Practice, to ensure we meet user needs in a sustainable manner. All our consultants (both technical and delivery) complete green coding training to understand the principles of sustainable software delivery and are certified with the Green Software Foundation’s Green Software for Practitioners exam.; ; Our team follow the “Well Architected Framework” approach that incorporates lean, user centric design methodology. With effective user research, we help deliver process and resource efficiency and ensure this is implemented as an integral part of our solutions.; ; We deliver our projects where most effective. We work closely with our customers to ensure that our sustainability policy meets your business requirements, working remotely where possible and minimising travel when necessary. For transparency we provide a comprehensive report on all our sustainability related activities and performance against targets.

  Covid-19 recovery

  Hitachi Solutions has a hybrid working set-up granting our people flexibility around both business and personal requirements, reducing barriers to employment for those with additional responsibilities, improving productivity and employee satisfaction whilst heightening our business resilience to disruptions such as public health crises like COVID-19. ; ; We continue to support the ongoing physical and mental health of our people who may still be impacted, or have loved ones impacted by COVID-19 and/or associated illnesses such as ‘Long COVID. We continue to improve understanding of how these illnesses have impacted, and still impact people today, strengthening our ability to respond effectively to similar situations in the future. ; ; Building upon our ad-hock digital skills sessions, we are introducing a new ‘Digital Ally’ programme which aims to reach thousands of digitally excluded individuals across the UK and work towards equitable and accessible inclusion for all. We have a specific focus on areas where there are significant skill gaps, poverty, marginalisation or accessibility challenges across the UK, and in our European sites. ; ; Collaboration is key to meaningful impact across communities in the UK, as is illustrated in our partnership with Manchester Young Professionals (MYP) allowing us to contribute to the vibrant and expanding network of professionals in Manchester through visible presence, mentoring, talks and upskilling. ; ; We use our expertise and position in the market to support non-profit organisations. In 2023 we completed a Pro-Bono project for UK based charity Young Lives vs Cancer, and are currently supporting our charity partner Mind, the UK’s leading Mental Health charity with a CRM pro-bono project.

  Tackling economic inequality

  Hitachi is dedicated to ensuring that inclusivity, accessibility and equity are at the heart of digital transformation, innovation and future technology. ; ; At our core, nurturing young talent and early careers is a source of immense pride. Our dedication extends through work experience sessions, internships, and graduate schemes across the UK and Europe showcasing our commitment to fostering future talent. ; ; - The SPACE program offers paid, project-based roles alongside top consultants, engaging participants in global Microsoft Technology projects. ; - Our Graduate Learning and Development program offers a fast-track into IT consultancy, exposing individuals to diverse, large-scale projects across industries, alongside top-level consultants worldwide. ; - Our Work Experience programme has been revamped to align with our mission of reducing the barriers to those in deprived areas or from marginalised groups, supporting accessible and equitable opportunities to those who would often face barriers gaining access or exposure to the tech industry. These programs aim to offer valuable exposure to the technology sector, guiding young talent toward potential career paths.

  Equal opportunity

  At Hitachi, our commitment to diversity, inclusion, and equity is ingrained in our culture and ethical values. We champion this commitment through impactful initiatives such as our DEI programme, our diverse recruitment panels and our Enlightening Talk series helping to raise awareness and understanding of different and important topics such as inclusion, discrimination, volunteering, wellbeing and mental health. ; ; We're dedicated to narrowing the disability employment gap, proudly standing as a Disability Committed Employer. ; ; Our ethical standards extend to suppliers who share our values. Aligned with government initiatives like the Good Work Plan, we advocate for Fair and Decent Work. As a Living Wage and Disability Committed Employer, we follow the Mental Health at Work Commitment. ; ; Our Diversity, Equity and Inclusion Open Space Forum (DEI OSF) operates independently of the leadership team, driving cultural improvements that embrace diverse backgrounds. Recently enhanced, it now extends to 4 Employee Resource Groups (ERGs) providing spaces of mutual understanding for Women, Disabled/Neurodivergent individuals, different ethnicities, backgrounds and cultures, and those who identify as part of the LGBTQIA+ Community and their allies. Their feedback to the DEI OSF fosters an environment where everyone’s voice is heard and valued whilst granting a sense of belonging at Hitachi. ; ; We are proud to be recognised as a Great Place to Work® certified company. Over 93% of people saying are treated fairly regardless of their race, age or gender. 85% of people feel like they can be their authentic selves at work and 86% would strongly endorse Hitachi Solutions as a great place to work.

  Wellbeing

  At Hitachi Solutions, our teams' wellbeing is our highest priority, stemming from a genuine care for our people. We've established a network of certified Mental Health First Aiders across our European and UK sites, providing accessible support, proactive assistance, and guidance toward necessary support services. ; ; Our Wellbeing Advocates curate a diverse calendar of initiatives, from virtual group sessions to wellbeing walks and mental health training. We're introducing short sessions like workplace meditation and yoga to aid stress relief.; ; In 2023, we launched the KOROKO Podcast; an internal platform where our team members openly share their personal experiences with the aim to emphasise our common humanity and the universality of facing tough situations. We celebrate and encourage an environment where openness and vulnerability are embraced.; ; In Mental Health Awareness Week 2024 we launched ‘HiWell’, a new wellbeing app empowering our people to manage their own wellbeing by equipping them with insight and tools to help monitor and manage the following areas: career, mental health, physical health, finance and relationships. This engagement also provides Hitachi Solutions with valuable anonymous data proactively informing us of real concerns and areas we can address as business to help minimise the impact of poor wellbeing on our people, our business and wider society. Every month we respond to the current trend and host a relevant, meaningful wellbeing session addressing ‘current needs’.; ; We are proud to be recognised as a Great Place to Work® certified company. Creating and maintaining a culture that provides an advantageous and enjoyable experience for our employees always will be a high priority.

Pricing

• Price: £435 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.