Trustmarque Solutions Limited

Trustmarque Palo Alto Cortex Xpanse

Cortex Xpanse is an Active Attack Surface Management (ASM) solution that helps your organization actively discover, analyse and respond to unknown risks in all connected systems and exposed services.
Cortex Xpanse provides complete, current, and accurate visibility into your public-facing infrastructure without any manual intervention from your security teams.

Features

• Monitor and enforce corporate policies and compliance
• Detect, Manage and Mitigate risk from unknown shadow IT operations
• Detect, Manage & Mitigate risk from supply chain vulnerabilities
• Continuous Artificial Intelligence (AI) & Machine Learning (ML) security monitoring
• Provision of daily CFAA-compliant vulnerability scanning of known assets
• Full 'cradle to grave' Discovery/Analysis/Remediation via integrated automation
• Inclusive of ongoing security rule additions/updates via Palo Alto Networks
• No requirement for Hardware|Software|Agents or Firewall Rule Changes
• Highly extensible solution with deep integration capabilities
• Provision of detailed metrics inclusive of pre-built widget driven dashboards

Benefits

• Reduce the risk of Malware & Ransomware infection
• Eliminate unknown Shadow IT / Cloud operations
• Significantly improve on Zero-Day response times
• Expand due-diligence processes for Merger & Acquisition (M&A) assessments
• Detect & eliminate supply chain vulnerabilities
• Gain full visibility of all public facing Internet operations
• Reduce Cyber Insurance premiums
• Implementation and compliance with NCSC cyber security guidance

£1,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

441570810685436

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Service scope

• Service constraints: Cortex Xpanse is an E-ASM platform that operates outside of the corporate network and sees only what an attacker sees. Cortex Xpanse is therefore only currently applicable to public facing attack surfaces and should not be considered as an internal vulnerability management tool.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online training and user documentation is provided as standard. In addition, through remote or face to face sessions hands on workshops can be arranged to further familiarise each individual customer as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers have full access to data through the Expander API. All data may be retrieved and stored in another system prior to contract end date.
• End-of-contract process: At the end of the contract, the customer data is not accessible to the customer.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can granularly configure their Cortex Xpanse configuration in direct alignment to their internal technical architecture and their stated objectives. Examples of this include the selection and enablement of rules i.e. many rules are applicable to a particular product or vendor and therefore if such products or vendors do not provide services to that customer they can be de-selected. ; Further configuration enhancements can be configured through 3rd party integration for extending the products interaction with the wider security tooling apparatus. This can be done bi-directionally using the the singular web console via various methods depending on the exact nature of the integration requirement i.e if the requirement is to interact with a 3rd party for the purposes of orchestration and or automation then a pre-developed markeplace content pack can be downloaded and an instance added for connectivity. Other options also exist for example for the purposes of sending alerts to another platform or for the ingestion of data from another platform.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Expander is accessible through the web UI and through its extensive API.
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All documentation for the Cortex® Xpanse™ Expander API is available in Swagger. See the Expander API Documentation; ; The Expander User Guide is available at Cortex® Xpanse™ User Guide
• API automation tools: Other
• Other API automation tools: Please contact Trustmarque
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each tier of the network, web, app, and data layer are able to independently scale.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Palo Alto

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: SOC Type 2
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data
• Backup controls: Backups are controlled by XPanse
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Cortex Xpanse Services shall be; available 99.9% of the time, measured monthly, excluding scheduled maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other reasons beyond the control of Palo Alto Networks will be excluded.; ; Customers are credited 2% of monthly service fees (downtime credit) for each breach. A breach is defined as a period of 60 consecutive minutes of downtime.
• Approach to resilience: Each tier of the network, web, app, and data layer are able to independently scale, and highly available across multiple availability zones.
• Outage reporting: Please see https://expanse.statuspage.io/

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: RBAC are applied across management interfaces and service/support channels
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: RBAC are applied across management interfaces and service/support channels
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 06/07/2020
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Protection Process & Procedures Policy establishes controls to ensure that the security policies (that address purpose, scope, roles, responsibilities, management commitment, and coordination among organizational entities), processes, and procedures are maintained and used to manage protection of information systems and assets, including a system development lifecycle to manage systems.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All application and infrastructure changes require separation of duties, testing, peer review, and approval, before implementation.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Critical/Emergency patch must be applied and validated within 72 hrs. when a patch is available, otherwise compensating controls must be invoked.; A security patch that addresses a vulnerability which is rated as high risk must be applied and validated within 30 days.; Vulnerability scans are performed at least weekly.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Palo Alto Networks SOC team monitors all environments for potential compromises 24x7. Security event and incident management processes are in place including a formal Information Security Incident Response Plan. Security, availability, and confidentiality related security events are assigned to Information Security for evaluation and resolution.
• Incident management type: Undisclosed
• Incident management approach: Palo Alto Networks has a incident management program that has been approved by management and communicated to all relevant parties. The incident management program is owned and reviewed by our Information Security department. Reporting procedures are defined in the SLA.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: AWS
• How shared infrastructure is kept separate: Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualized infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/a

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £1,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.