Transputec Limited

Hyper-V

Transputec's Hyper-V Implementation Services offer comprehensive solutions for cloud deployments, including consultation, architecture design, migration, and managed services. They ensure seamless integration, scalability, and security for AWS and Azure environments, optimising performance and cost-efficiency to meet business need

Features

• Hypervisor
• Scalability
• High Availability
• Integration with Windows Server
• Security

Benefits

• Failover Clustering
• Live Migrations
• Virtual TPM
• Continuous Availability

£5 a server a day

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

447017718126864

Contact

G-Cloud Team
0203 5886570
G-cloud@transputec.com

Service scope

• Service constraints: None
• System requirements:
  • Hyper-V Servers have specific minimum requirements
  • Details on request

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Subject to the agreement 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Subject to the agreement 24x7x365; Fully Managed Service; Co-Managed Service (in collaboration with client existing IT team); Technical Account Manager ; Strategic Advisor; ; Cost variable based on scope of agreement
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Subject to agreement, formal training provided by 3rd party partners or informal training on one-to-one basis
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Microsoft Word, Excel and PowerPoint
• End-of-contract data extraction: Agreement on data to be anonymised or deleted. Transfer of any data subject to the data source and destination
• End-of-contract process: Exit plan agreed as part of managed service agreement defines approach to exit and costs

Using the service

• Web browser interface: Yes
• Using the web interface: Subject to support framework:; Via VMware vSphere console; Via Transputec service desk web porta
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: All functionality is exposed via an API
• API automation tools: Other
• Other API automation tools: VSphere
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: All functionality is available via the CLI

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Agreed as part of design
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Agreed metrics as part of managed service agreement
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: VMWare

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Virtual Machines
• Backup controls: Scheduled backup services as part of the agreed service scope
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Service Levels subject to agreement and cloud service configuration
• Approach to resilience: Agreed as part of design
• Outage reporting: Email Alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access provisions
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRGA Limited
• ISO/IEC 27001 accreditation date: 31st May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing relevent to this framework response
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: OSCP (Offensive Security Certified Professional)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001:2013; CyberEssentials; All issues and suspected non-compliance and suspicious activities are reported immediately to our SoC and senior managment (Director level and above) via monitored mailbox/DL (nc@Transputec.com)

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration management - subject to agreement full lifecycle management; ; Change management - RFCs raised for Change Board Authority decision include security impacts including change to availabity, integrity and confidentiality, along with rollback plan - subject to sign-off from a technical, service delivery, security and commercial decision maker
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Transputec - Internal network vulnerability scans are carried out periodically, based on Internals vulnerability scan program. All elements of corporate network must be covered by this internal vulnerability scans. Regular assessments, timely remediation, and continuous improvement is practiced.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Supplier provides full range of security services, tools and standards which can be enabled and configured.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Follow ISO27001 certified and ITIL processes for configuration and change management

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Network isolation using virtual private clouds (VPCs) or network security groups (NSGs).; Resource isolation through hypervisor-based isolation for VMs or containerization for containers.; Access controls and permissions to ensure that users from different organizations cannot access each other's resources.; Data encryption and segregation to prevent unauthorized access to data.

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ISO 14001:2013 certified; Science Based Targets Initiative registered; Transputec is committed to managing its CO2 emissions and is focused on working with its clients and suppliers to address Scope 3 emissions For more information please visit https://www.transputec.com/about-us/sustainability/

  Equal opportunity

  Transputec is and always has been a non-discriminatory organisation, employing a global workforce without bias or prejudice and are supportive of gender diversity Transputec is part of the Minority Supplier Development UK (MSDUK) Ethnic Minority Business (EMB) network. As MSDUK EMB suppliers we are part of a broad network of innovative, high growth minority owned businesses, providing an important role in the UK and international IT services supply chain..

  Wellbeing

  Transputec has an open approach to health and wellbeing, encouraging communication and understanding through wellbeing events delivered generally on an annual basis as well as community out reach and our international outreach programme; https://www.transputec.com/about-us/our-charity-partners/

Pricing

• Price: £5 a server a day
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: £200 of free credit to use on any type of Azure Hyper-V cloud server

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at G-cloud@transputec.com. Tell them what format you need. It will help if you say what assistive technology you use.