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  1. Digital Marketplace
  2. Lot 1: Cloud hosting
  3. Rhapsody-as-a-Service (RaaS) / Envoy
Rhapsody

Rhapsody-as-a-Service (RaaS) / Envoy

A managed, monitored, secured and connected service for the Rhapsody integration engine. All platform aspects are managed and supported by the RaaS team and the Rhapsody configuration is managed by the customer.

Envoy is a fully managed, fully hosted cloud integration platform.

Features

  • Built for Healthcare
  • A managed and hosted cloud integration engine
  • Customer managed route and filter configurations
  • Reliable
  • 24/7/365 monitoring
  • Secured and audited by an external Security Operations Centre
  • Responsive support
  • Detailed metrics and auditing
  • GDPR compliant
  • DICOM, FHIR, HL7v2, X12, REST etc.

Benefits

  • The ease of Rhapsody with the pains of maintenance
  • Integration staff can focus on important integration issues
  • Security and privacy focused
  • No infrastructure requirements
  • Rapid Scalability
  • Can be measured and audited
  • Less downtime
  • Cost saving
  • Proven globally - Lyniate has over 25' years experience
  • Can integrate with any/all source systems

Pricing

£30,000 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.sachar@rhapsody.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 5 0 0 4 0 3 3 3 9 3 8 4 2 3

Contact

Rhapsody Selina Sachar
Telephone: 07537914906
Email: selina.sachar@rhapsody.health

Service scope

Service constraints
Hosted in AWS, hence limited to regions and availability zones provided by AWS. In particular, London and Northern Ireland.
System requirements
  • Network connectivity via HSCN or VPN
  • Escalation and contact details for reports and notifications
  • Rhapsody training for Administrators

User support

Email or online ticketing support
Email or online ticketing
Support response times
As per our support agreement, we respond to P3 & P4 (i.e. questions) within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
All support levels are included as a part of the overall cost of the Rhapsody as a Service subscription. Technical account management and cloud support is achieved through the same support channels as Rhapsody support. Our support levels are:
L1 - 30 min response - 4 hour RTS
L2 - 1 hour response - 8 hour RTS
L3 - 24 hour response - 2 week RTS
L4 - 24 hour response - RTS by arrangement
L1 & L2 have 24x7 coverage.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Consulting on usage patterns, integration requirements and integration practices.

Onsite training or online training via our Rhapsody certifications (3 levels -Associate, Professional and Expert level modules).

Optional on-site expertise to help with establishing first configurations and developing best practices.

Full Rhapsody documentation provided.

Network connectivity agreements.

Escalation and reporting agreements.

Lyniate have developed an implementation methodology for the delivery of our software and services, including Envoy, that is clear, streamlined and outcome focused. Upon engagement with our services team, we will work with the customer team to confirm the scope. deliverables and the detailed interface business requirements using standard proven tools and methodologies. Our Project Manager will provide a base project schedule which details the Lyniate and customer tasks, indicative timelines, and resourcing. Once timelines are agreed the Lyniate Project Manager will co-ordinate and manage the communication with the customer’s assigned project manager/point-of-contact to ensure that all dependencies are made available to Lyniate, and that the scheduled tasks and deliverables are completed. Infrastructure and environment setup, interface development including unit testing and migration to the production environment, as well as post go-live support will be performed by Lyniate. UAT is performed by the customer.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Windows style help within the Rhapsody Integrated Development Enviornment (IDE)
End-of-contract data extraction
Backups are continually available to users. The IDE used by the Rhapsody administrators will also contain a copy of the Rhapsody engine configuration. The message archive can be downloaded via the WMC. Full storage snapshots can be made available on request.

No data is extracted, the Envoy platform does not hold data since it is essentially middleware and only parses data between systems.
End-of-contract process
1. Discus and sign-off termination with customer (confirm archive details and termination time and date).
2. On termination date, execute data extraction processes and send to the customer over previously agreed channels.
3. Advise customer when complete.

All actions are included in the price.

Using the service

Web browser interface
Yes
Using the web interface
The two web interfaces are the Rhapsody Web Management Console and the RaaS Self-Service.
Rhapsody WMC:
- Manage routes, filters and communication points.
- Investigate message issues.
- Retrieve Rhapsody engine reports.

RaaS Self-Service:
- Retrieve RaaS reports.
- Manage overall service aspects.

For Lyniate Envoy where the customer requires Lyniate fully manage the entire integration platform and service, the customer does not have any access to the platform itself.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Both services are developed using toolkits that promote WCAG 2, but this is not directly tested currently.
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
Currently, users can retrieve reports and stop/start engines using the API. Future versions of the API will support making service changes.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
DataDog
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Manual
Independence of resources
Each customer runs inside a Virtual Private Cloud and AWS account unique to them on reserved instances covered under a BAA agreement. The performance of all Rhapsody engines is managed by the RaaS team 24x7. Any performance issues are alerted and acted on accordingly.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Messages in
  • Messages out
  • Messages processed
  • Error queue count
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Administration backups
  • Configuration backups
  • Logs
Backup controls
Currently managed through a support ticket. A Self-Service Interface feature will be created in a future version.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% Current SLA
Current measured uptime: 10 minutes/year outage or 99.998% uptime.
Approach to resilience
RaaS is built on infrastructure-as-code principals on AWS. Any AWS issues and be detected an either immediately remedied by re-starting in another availability zone or alerted so an on-call engineer can resolve the issue. AWS provides 3 data-centres (AKA availability zones) in London and another 3 in Northern Ireland. If all 3 separate data-centres in London fail, the whole service can be switch to Northern Ireland as part of a disaster recovery process.
Outage reporting
Outages are available via the customer's service dashboard. These are also communicated via email. If the outage is serious enough to affect message processing, we will escalate this as appropriate with the customer via a phone call.

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Support and management access restrictions are defined by the customers. That is, customers invite colleagues in as required to the support and management interfaces.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
A-LIGN
ISO/IEC 27001 accreditation date
12/04/2022
What the ISO/IEC 27001 doesn’t cover
All Information Security Management Systems were covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All RaaS components have been designed to meet the requirements of HITRUST. Rhapsody's security governance is ultimately managed by our Chief Compliance and Legal Officer. Rhapsody as a Service is currently working towards HITRUST certification.

Note that a HITRUST certification encompasses ISO, IEC, CSA CGM, NIST, GDPR and a number of other health industry related certifications.
Information security policies and processes
The HITRUST Common Security Framework. Policies, procedures and practices are audited by the RaaS Security Operations Centre (provided by Anitian Sherlock) and the Rhapsody Chief Legal and Compliance Officer is ultimately responsible for the RaaS security posture.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All changes are visible via reports and the RaaS Self-Service Interface. Any service design changes are put through threat modelling to expose security issues. All RaaS actions are audited by a third party security service (elsewhere referred to as the RaaS SOC).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All RaaS designs or design changes undergo a threat modelling exercise. Regular penetration tests are used to expose potential threats. Patches that do not require any service outage are deployed instantly. Patches that require a service outage are planned with the customer to fit in with their testing and change control processes. Potential threat information comes from the RaaS SOC (i.e. Anitian Sherlock).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The TrendMicro Deep Security toolset is embedded into all RaaS components and audited via the RaaS SOC. All other auditable actions are also sent to the SOC. Any potential security issues are immediately alerted to the on-call RaaS engineer. Any security related events are considered to be a P1 event and are handled immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
For minor events (i.e. no service outage) incident management is communicated via email or the Self-Service Interface. For major events, direct contact is also used as the incident will be escalated. Reports for major events also include a post-mortem analysis.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Amazon Web Services (AWS) Reserved BAA EC2 instances
How shared infrastructure is kept separate
Each customer is deployed into a VPC and AWS account that is unique to that customer. All EC2 instances are reserved and covered under a BAA with AWS.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
RaaS is built on AWS Data Centres. Currently AWS purchases renewable energy credits in Ireland but does not do so in London.

Social Value

Fighting climate change

Fighting climate change

At Lyniate, we believe that protecting the environment is simply the right thing to do, as well as being sound business practice. We encourage and support everyone here to work in a way that’s good for the environment in the following ways: 1. Reduce, Reuse, Recycle We shall:  Reduce our waste stream by increasing our recycling capabilities  Reduce our waste stream by recycling all paper, cardboard, bottles, plastics, packaging, and cans.  Reduce waste by donating reusable office items (appliances, electronic equipment, furniture) to charitable organizations.  Purchase reusable products and reuse packaging and envelopes when applicable.  Promote the use of natural lighting and solar energy.  Implement a policy to turn off lights and appliances when not in use. 2. Promote environmental education, outreach, and awareness We shall educate employees by:  Conducting training programs to educate employees on properrecycling and composting practices, resource conservation ideas, etc.  Informing employees of environmental issues in company newsletters, training material and staff meeting discussions.  Offering incentives to encourage environmentally preferrable practices such as recycling contests, etc. 3. Only purchase environmentally preferrable products We shall purchase and use the following:  Remanufactured and refillable toner cartridges.  Office paper with 100% recycled content.  To promote the use of refillable bottles and reusable to-go containers, Lyniate has given all employees a reusable water bottle.  Energy Star rated appliances and office equipment. 4. Conserve fossil fuels We shall:  Encourage the use of public transit.  Offer telecommuting options.
Equal opportunity

Equal opportunity

Lyniate will ensure that employees are treated fairly, with dignity and consideration for their goals and aspirations and that diversity in the workplace is embraced. We want people to feel that they truly belong here regardless of their age, gender, race, sexual orientation, or anything else that makes them individual. Lyniate will apply fair labor practices, while respecting the national and local laws of the countries and communities where we operate. Lyniate is committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment. Lyniate will offer equal opportunities for current and potential future employees, through clear and fair terms of employment and support to help employees grow, develop and progress. Lyniate will have a structured, fair and consistent remuneration policy, recognising people for performance. Lyniate will maintain a clean, healthy and safe place to work.
Wellbeing

Wellbeing

Lyniate is committed to maintaining a productive workplace by minimizing the risk of accidents, injury and exposure to health risks and will engage with employees to improve health and safety in our workplaces. Lyniate also provides its staff with access to mental health wellbeing resources.

Pricing

Price
£30,000 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A basic tiny instance is deployed for the customer to develop a solution. This is usually done with a Rhapsody consultant as this is part of a larger integration exercise. An evaluation licence requires a user agreement and can be issued on a time limit to meet customer requirements.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at selina.sachar@rhapsody.health. Tell them what format you need. It will help if you say what assistive technology you use.