AGILYX EMEA LTD

Agilyx Unit4 ERP (Agresso) Cloud Hosting services

The Agilyx Cloud solution provides the UNIT4 ERP Software as a service and is delivered via the Microsoft Azure cloud services from data centres located and managed within Agilyx's HQ in Australia.
The application is built on Microsoft’s tiered application architecture and is highly scalable.

Features

• Microsoft Azure Cloud Hosting
• Private cloud
• Unit4 (Agresso) application expertise
• Microsoft Gold Partner
• EU & UK Hosting
• Unit4 Elite partner

Benefits

• EU & UK Hosting
• Microsoft Azure Cloud Hosting
• Deferred upgrades
• Supports customisations

£3.50 to £4.70 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

453724773435380

Contact

Julie Taylor
01628 637266
julie.taylor@agilyxgroup.com

Service scope

• Service constraints: No Known constraints
• System requirements: Unit4 Applications

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We will respond within 4 hours to tickets being raised from Monday to Friday, 9am to 5:30pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide system admin as a support to our user base with no contractual tie ins. Our minimum rate is £90 per hour. Should the customer buy more time from us, the rate will be reduced on a sliding scale. The support is managed by our trained and skilled Application Consultants.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide user documentation and provide an onboarding and offboarding service.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Data is provided in a Microsoft database which is extractable over an SFTP.
• End-of-contract process: There is an offboarding programme and there are service costs involved when terminating a contract.

Using the service

• Web browser interface: Yes
• Using the web interface: Full application access over the web.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: PEN testing has been performed on our Web interface
• API: Yes
• What users can and can't do using the API: API integrations are fully supported and managed via an iPaas service.
• API automation tools: Other
• Other API automation tools: Microsoft Azure
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: Yes
• Command line interface compatibility: Windows
• Using the command line interface: Send requests to the service.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Constant monitoring through Azure
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Application
  • Database
  • File shares
  • Archive files
  • Integration files
• Backup controls: The service provides scheduled back ups and requested back ups.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The data centre will be avavilable 99.8% of the time in a given month excluding scheduled maintenance.
• Approach to resilience: Availbale on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Password Protection ,IDS protection and single sign on
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Limited
• ISO/IEC 27001 accreditation date: 15/02/2018
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to : The design, development, provision and support of Unit4 software products and associated consultancy, technical and managed IT services. Statement of applicability v2. the scope covers all Uk activities and also includes Global activities, hosting, SaaS etc
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SyberNetSelf Assessed Certification
• PCI DSS accreditation date: 14/01/2017
• What the PCI DSS doesn’t cover: The service is deployed as a hosted service. via our partner SyberNet, who are required to run and maintain it in a PCI compliant environment. SyberNet are currently a level2 service provider with less than 300,000 transactions annually and so they complete an SAQ, a quarterly scan by an ASV (they use Qualys as their Approved Scanning Vendor ) and provide anattestation of compliance (AOC)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Available on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available on request
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Microsoft Azure
• How shared infrastructure is kept separate: This is done by Microsft

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  We have a remote workforce that delivers our services. This means we have representatives based in all corners of the UK and Ireland and can offer support to our Customers wherever they may be. We do offer on site services but we have no need for offices and we ensure that both our customers and staff are safe and we are not spreading the Covid 19 virus needlessly.

Pricing

• Price: £3.50 to £4.70 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.