CDW Limited

CDW Veeam Data Cloud

Veeam Data Cloud provides resilient data protection and data recovery hosted services for multi cloud data via a user friendly web interface.

Options include;

BaaS for Microsoft 365 with unlimited storage included
BaaS for Microsoft Azure for native workloads
Secure managed cloud storage via VDC Vault

Features

• Backup as a Service for Microsoft 365
• Backup as a Service for Microsoft Azure
• Point in time self service restores
• Granular searching functionality down to item level
• Optional on premise storage product available
• Secure managed cloud storage
• Customisable backup scheduling options
• Data Sovereignty
• Role based access control
• Enchanced Security -leveraging encryption, MFA and immutability

Benefits

• Onboarded with initial setup completed within 30 minutes
• Quickly identify and recover lost files, folders and email data
• Functionality to identify personal data for subject access requests
• User friendly web interface with training resources
• World class data resilience with remarkable simplicity
• All-in-one service with backup software,infrastructure and storage
• Predicable costs
• Zero-Trust architecture
• 24/7 service availability
• Support customers in 10 languages accross all time zones

£0.84 a licence a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

454966550697532

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Service constraints: We strive to maintain availability of services 24 hours a day, 7 days a week. Where planned maintenance is being undertaken we'll use commercially reasonable efforts to notify you in advance and select a day and time that will minimise impact on global subscribers.
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Severity Target Response SLA; Production; Severity 1 1 hour; Severity 2 3 hours; Severity 3 6 hours; Severity 4 8 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: One level of support 24/7 days a week all within standard pricing with the option to add Technical Account Manager at an additional cost if desired.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer onboarding concierge service included assisting with initial portal setup. User documentation provided with online Hands on Labs environments for users utilise for training purposes.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The process involves migrating your dedicated Azure storage account from our tenancy to yours.; ; Steps are as follows:; 1.; Take a snapshot of the storage account in case something goes wrong during the move.; 2.; We create a new PAYG subscription and transfer the Storage account to that subscription.; 3.; We change the owner (tenant) of that PAYG subscription to you.; You can then run your own on premises version of Veeam Backup for Microsoft 365 to continue backing up, or to merely access past backups you can use the free Veeam Backup for Microsoft 365 Community Edition.
• End-of-contract process: This service offers a unique exit strategy when offboarding a customer from VDC. Veeam do not ransom the data and it can be made available upon request to the customer. All offboarding costs below are estimates based on Azure’s current pricing for UK regions.; ; Data extraction:; • USD $0.4 per TB for storage account; ; Networking:; • Free provided it stays within the same Azure availability zone; • USD $0.016 per GB across availability zones; • For intra-continental or inter-continental pricing see Azure prices here: https://azure.microsoft.com/en-au/pricing/details/bandwidth/; ; Support Rate:; Professional services are charged at USD $150/hour. Effort to complete is estimated at 2 hours. These prices are estimates and are subject to change.

Using the service

• Web browser interface: Yes
• Using the web interface: The service is set up Veeam via an application registration with the customer's M365 Global Admin. A VDC token issued during the onboarding session and then authenticated by the customer, then the environment is deployed automatically.; ; The users have the capability to perform the following tasks:; - Create and customise backup jobs ; - Perform restorations quickly and easily; - Advanced search capability through eDiscovery tool; - Analytics to interrogate; - Security configuration via RBAC component; - Configure backup jobs in different geo locations and different retention policies; ; Only limitation is there is no API integration to date. This will change 2024 Q3.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: N/A
• Web interface accessibility testing: N/A
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: VDC is hosted on Azure and has the facility to auto-scale horizontally and vertically based on demand. This mitigates the risk of any performance issues across the VDC application to ensure optimal user experience for customers.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Number of active instances
  • Other
• Other metrics:
  • Number of active users
  • Retention policy & targets metrics
  • Protected vs unprotected accounts
  • Total licensed users on a cumulative chart
  • User activity on application
  • Backup statuses across time period by month
  • Statrank the top 5 users of data storage across tenancy
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Veeam

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: As standard within Veeam Data Cloud, all data is encrypted at rest using 256-bit encryption. Backup storage is encrypted both with the built in Azure Storage 256-bit AES encryption and the Veeam Backup for Microsoft 365 engine 256-bit AES encryption.; ; Data in Azure Storage is encrypted and decrypted transparently using 256-bit AES encryption, one of the strongest block ciphers available, and is FIPS 140-2 compliant. Azure Storage encryption is similar to BitLocker encryption on Windows.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Microsoft 365
  • Azure
  • OneDrive
  • Exchange Online
  • Microsoft Teams
  • Sharepoint
• Backup controls: N/A
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Platform availability is 99.995%. ; ; Regardless of the cause of any downtime, access issues or any data loss with respect to your use of the Services, you acknowledge and agree that your only recourse in connection with any or all of the foregoing is to discontinue using the Services.
• Approach to resilience: Hosted on Microsoft Azure data centres following Microsoft's security and resiliency protocols
• Outage reporting: Dashboard pop up modal communicating any system outages. Supported by external notifcations via the outbound connectors (email, Teams)

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Veeam Data Cloud utilises Role Based Access Control permissions. These permissions provide you with the ability to give granular access to the environment, including what data can be accessed.; ; Each customer has their own storage account encrypted with a key unique to the customer. These storage accounts have private IP’s and are not exposed to the public internet. Every call to VDC is authenticated and authorized to confirm the user has permission to access the data being requested.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire Certification, INC
• ISO/IEC 27001 accreditation date: 21/12/2021
• What the ISO/IEC 27001 doesn’t cover: "The certificate scope comprises the Information Security Management System supporting the operations of Veeam at the enterprise level. The organizational scope includes the Governance, Risk and Compliance (GRC), Information Security, Information Technology (CIS and IT), Infrastructure Operations, Facilities, Legal, and HR teams affecting the management system.; ; Key processes & activities:; ; • Operational control and authority for the management system; • Cloud engineering services; • Business operations; • Application security; • Site reliability engineering; • Desktop engineering; • Product management (Marketing); • Customer success and support"
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Privacy Policy; Data Management Policy; Infosec Policy; Asset Managment Policy; Physical & Environmental Security Policy; Access Control Policy; Operations Security Policy; Communications Security Policy; Supplier Relationships Policy; Incident Management Policy; Vulnerability Management Policy; Security Management Policy; Compliance Policy; Business Continuity Management Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Change management workflow:; ; 1. Need for change identified and draft change submitted to the executor of the change.; 2. The executor of the change reviews and includes the designated management representative to approve/reject.; 3. The designated management representative reviews change and approves/rejects change.; 4. Commence with change plans, including test plans. Submitted fully documented changes to the designated management representative for approval.; 5. Change implemented and test plan executed. Rollback change if fail occurs.; 6. Update documentation as required and close out ticket.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: On VDC, fortnightly sprints are carried out to ensure the product is enhanced to the highest standard possible. When these sprints are completed any required patches/updates are applied. ; ; If urgent security patches are required, they will be applied as soon as possible.; ; VDC is monitored with Azure monitor as well as CrowdStrike Falcon complete Advanced Threat Detection and Remediation software in all its Azure tenancies to detect and isolate threat actors. Penetration testing is performed every 6 months.; ; Vulnerability remediation is prioritised above all other tasks regardless of the severity of the vulnerability.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Veeam Data Cloud is monitored 24x7 with Azure Monitor.; Documentation can be provided with an NDA in place.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An Incident Management program is in place and follows documented incident response procedures with pre-defined processes that aligns with ISO 27001. Incidents can be logged through the support tab in the application. Documentation can be provided with an NDA in place.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: VDC is a Cloud based Software as a Service (SaaS) platform utilising Microsoft Azure technology. Please see Microsoft's sustainability strategy for Azure - https://www.microsoft.com/en-us/sustainability/azure

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £0.84 a licence a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full functionality and limited to no longer than 30 days

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.