Cloud Services
Cloud hosting offers several key technical features that contribute to the security, scalability, flexibility, reliability, and performance of cloud-hosted applications and services. We provide tailored strategies and migration for private/public/hybrid cloud services. Our product portfolio consists of F5, Fortinet, AWS and Cloudflare services.
Features
- Virtualization
- Elasticity and scalability
- Resource pooling
- On-demand self service
- Pay-per-use pricing
- High availability and fault tolerance
- Automated backup and disaster recovery
- Content delivery networks (CDNs)
- Security and compliance
- Monitoring and management tools
Benefits
- Scalability
- Cost efficiency
- High availability and reliability
- Flexibility and agility
- Improved performance
- Security and compliance
- Automated backup and disaster recovery
- Simplified management
- Global reach and scalability
Pricing
£100 an instance
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
4 5 5 5 3 2 3 0 2 7 2 6 8 7 1
Contact
FullProxy Ltd
Chris Templeton / Ewan Ferguson
Telephone: 0141 291 5500
Email: g-cloud@fullproxy.com
Service scope
- Service constraints
- Details provided within supplied documentation
- System requirements
-
- Requirements dependent upon environment in which products are deployed
- See vendor website or documentation for details
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- Response time SLAs are negotiable with the client
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
- Access to Support differs with contract purchased.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Pre-sales consultancy Online Training User documentation.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- No user data is retained as part of the service.
- End-of-contract process
- Renewal notice issued 90 days prior to contract end date.
Using the service
- Web browser interface
- No
- API
- No
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- The underlying resources (CPU and Memory) are under the control of the client and can be extended if required. The product is sold based on per instance therefore a client may have to purchase multiple instances if usage goes beyond initially anticipated levels.
- Usage notifications
- Yes
- Usage reporting
-
- API
- SMS
Analytics
- Infrastructure or application metrics
- No
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- F5, Fortinet, AWS and Cloudflare services.
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Availability of the deployed service is the responsibility of the customer
- Approach to resilience
- This information can be made available upon request.
- Outage reporting
- This information can be made available upon request
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Role based access control
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
- Devices users manage the service through
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS International Ltd
- ISO/IEC 27001 accreditation date
- 30/11/2022
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Security governance policies available upon request
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Documentation on configuration and change management approach can be provided on request.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Documentation on Vulnerability Management approach can be provided on request.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Documentation on proactive monitoring approach can be provided on request.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Documentation on Incident Management approach can be made available on request
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- FullProxy's EU Code of Conduct for Energy Efficient datacentres can be provided upon request.
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
FullProxy's position on Social Values can be provided upon request.Covid-19 recovery
FullProxy's position on Social Values can be provided upon request.Tackling economic inequality
FullProxy's position on Social Values can be provided upon request.Equal opportunity
FullProxy's position on Social Values can be provided upon request.Wellbeing
FullProxy's position on Social Values can be provided upon request.
Pricing
- Price
- £100 an instance
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A free or trial version/PoC can be requested from FullProxy. More details can be provided upon request.