Big Blue Door Ltd

Managed Drupal hosting services

Our certified cloud engineers offer managed public, private, and hybrid cloud hosting solutions for Amazon Web Services (AWS) to use with Drupal solutions. We remove technical complexity to provide a responsive and stable cost-effective hosting solution, for all Drupal Services, securely in the cloud via UK data centres.

Features

• Managed Drupal hosting, 64-bit Linux (Ubuntu or CentOS) operating system
• Multiple UK data centres with 99.9% uptime SLA
• High security, including firewall and Intrusion Detection System (IDS)
• Web server stack, including PHP, and Apache or NGINX
• TLS (HTTPS) encryption across all environments, verified by Comodo
• Multi-level caching including Varnish and Memcache
• Git version control, using private Github repositories
• Infrastructure monitoring with BigPanda, Sealion, Nagios, or Monit
• Hardware analytics using Monitorix or NewRelic, penetration testing using Nessus
• ApacheSolr for fast website search indexing

Benefits

• Cyber Essentials certified
• Resilient dedicated hosting
• Resource-based pricing - only pay for what you use
• High Availability
• Secure
• 24/7/365 support and infrastructure monitoring
• London-based agency and team

£172.50 a unit a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

458522856389212

Contact

Paul Jenkins
0203 773 6040
paul@bigbluedoor.net

Service scope

• Service constraints: N/A
• System requirements: No specific system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response.; All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For every specific project we will agree a full service level agreement at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.; ; Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.; ; We take nightly database backups with retention periods as follows:; - Daily backups for a one week; - Weekly backups for one month; - Monthly back ups to indefinitely
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We would generally provide the initial setup for clients as part of a wider hosting service offer. Should direct training be required this can be facilitated along with documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A data dump can be generated from the service at any time and ported elsewhere.
• End-of-contract process: Data extract is included as part of the service, however any additional support is extra and can be provided as required on an individual basis.

Using the service

• Web browser interface: Yes
• Using the web interface: From your account control panel users can manage service aspects such as: Service setup, DNS management, Firewall rules, ordering new services (VM's / dedicated servers etc) as well as monitor the status of servers.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: This service has been tested using ChromeVox.
• API: Yes
• What users can and can't do using the API: Services can be setup using the API, as well as performing tasks such as rebooting the service as required.
• API automation tools: OpenStack
• API documentation: Yes
• API documentation formats: HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • MacOS
• Using the command line interface: As above users can setup services and restart servers as needed.

Scaling

• Scaling available: No
• Independence of resources: Monitoring ensures that independent users are not affected by other users.
• Usage notifications: Yes
• Usage reporting: API

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Memory
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Memset

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Database and all files backup
• Backup controls: Big Blue Door includes backups and disaster recovery as part of our standard support and maintenance offerings, but we also offer these services independently. Procuring these services independently of your hosting provider spreads risk and removes potential single points of failure.; ; We take nightly database backups with retention periods as follows:; - Daily backups for a one week; - Weekly backups for one month; - Monthly backup (retained indefinitely); ; The exact nature of the backups and what is included can be tailored and agreed at the project outset.
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For every specific project we will agree a full service level agreement with you at the outset of the project which will allow us to ensure an appropriate level of support for your needs. As standard though we offer a full service desk, email, phone, live chat and onsite from core hours of Monday to Friday, 9.00am to 5.30pm. 24/7/365 support is also available as required.
• Approach to resilience: Information is available on request
• Outage reporting: We provide email alerts and reporting on any outages.

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Restriction is managed by secure key's (for API access) as well as username & passwords for more routine support channels. Where we use third party support systems (e.g. Slack) two factor authentication can be supported.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The British Assessment Bureau
• ISO/IEC 27001 accreditation date: May 2015
• What the ISO/IEC 27001 doesn’t cover: Big Blue Door as a business is covered by this certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Big Blue Door is both ISO 27001 and ISO 9001 certified, and all relevant staff have completed full Disclosure and Barring Service Checks. We complete quarterly information security reviews to ensure that standards are maintained and we follow a cycle of continuous improvement.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an agreed change management process to allow services to evolve over time. Before any service updates a security impact report is completed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: -
• Protective monitoring type: Undisclosed
• Protective monitoring approach: -
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process for any outages and will update clients via agreed methodologies - outage reports are then completed within 24 hours of all resolutions and circulated.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: AWS has a long-term commitment to use 100% renewable energy. When companies move to the AWS Cloud from on-premises infrastructure, they typically reduce carbon emissions by 88% because our data centers can offer environmental economies of scale. Organizations generally use 77% fewer servers, 84% less power, and tap into a 28% cleaner mix of solar and wind power in the AWS Cloud versus their own data centers. To find out more about our sustainability initiatives and to track our progress, visit aws.amazon.com/about-aws/sustainability.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We take environmental sustainability seriously and are committed to minimising environmental impact in line with the government’s Net Zero strategy, both for us and our clients. We are ISO14001 accredited and a Carbon Neutral organisation, as measured by United Nations Clean Development Mechanism. ; ; Big Blue Door is a digital-only company and fully committed to minimising its environmental impact and reducing CO2 emissions throughout our supply chain and beyond. We have implemented measures and monitor our environmental performance. We eliminated paper usage, promoting a paperless work environment to conserve trees and enhance information security.; ; We host on AWS infrastructure in London, entirely powered by renewable energy sources. We use auto-scaling groups for hosting, ensuring that servers are switched off during quiet periods, saving power. ; ; We ensure minimal clicks are used to complete website tasks, which in turn saves 1.76g of emitted Co2 for every click saved. On average, our work reduces clicks needed by at least 3 per user journey, saving councils roughly 1,700kg of CO2 annually.; ; For business travel, we prioritise the use of public transport over private car journeys, and have been known to travel by bicycle, where possible. We leverage technology like video conferencing for effective communication. We emphasise recycling and waste reduction, evaluating operations for improvements and promoting responsible waste management among our network.; ; The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and to minimise harmful emissions.

  Tackling economic inequality

  Big Blue Door is a founder member of the Open Digital Cooperative and LocalGov Drupal, a council and agency-led code sharing initiative aimed at building user-focused digital products by sharing development resources. This saves local authorities time and money when deploying new websites, enabling them to focus on meeting real user needs, allowing more citizens to transact online and free up budget for other projects that cannot be digitised. ; ; Our contribution of both subscription fees and developed code/modules has brought significant innovation to the LocalGov Drupal framework benefiting local authorities across the UK, especially local authorities with shrinking budgets. We have developed modules for Education Directories, SEND and Local Offer websites, creating value for citizens countrywide.

  Equal opportunity

  Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients. Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission. ; We employ team members based solely on ability and experience, regardless of gender, race, religion or disability.; The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey). ; 40% of our development team, including our lead Drupal developer, are women, compared to an industry average of just 26% (Source: Women In Tech).

  Wellbeing

  Big Blue Door is committed to ensuring that our company is a fulfilling place to work for all our team members. Big Blue Door is a London Living Wage employer, committed to paying the Real Living Wage with London weighting. This commitment extends to our procurement policy and interactions with suppliers. As an example, our office cleaners Clean For Good, are also a London Living Wage employer and we have continued to pay for regular cleaning during the Covid-19 pandemic, despite not using our offices.; We have supported apprentices across our business for a number of years offering post-training employment opportunities. We dedicate significant funds to the ongoing learning and development of our staff, as well as being active members of the Drupal community - we sponsor Drupalcon London regularly and pay for our distributed team to attend. In addition, we include training in our ongoing support package, ensuring your team can edit your new website competently and without reliance on us to carry out simple tasks. This increases and expands the skillset of your team and the workforce in general. ; We have a longstanding commitment to equal opportunities, as evidenced by the diversity of our team. We are active in our local community and regularly give money to charities. Our team has the ability to work remotely when they wish, and we operate flexible working practices, allowing team members to work around child care needs as and when required. We do not use zero hour contracts and never will.

Pricing

• Price: £172.50 a unit a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Big Blue Door offers one year’s free hosting of Drupal in a non-production environment, along with one day’s consultancy with our team so that you can get the best out of the solution. At the end of the trial all code and files will be yours so can be ported.
• Link to free trial: https://www.bigbluedoor.net/localgov-drupalplus

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul@bigbluedoor.net. Tell them what format you need. It will help if you say what assistive technology you use.