Cloud-based Water Monitoring Software

Our Orion sensors send real-time updates to our Cloud Hosted (ISO27001) Platform. Easily accessible from any device providing overviews and bespoke notifications around your water usage. Instant alerts and notifications covering critical events and triggers, including water leaks, consumption changes or temperature fluctuations (with full API integrations available)


  • Real-time configurable alerts
  • Real-time visual status of all water monitoring devices
  • Two-way communication to tags
  • Schedule routines us as automatic flushing to control Legionella
  • Reporting to identify trends in usage
  • Five-year historical records
  • API integration to access data
  • SSO authentication and roles based authorisation
  • Manage multiple sites from a single platform
  • High level dashboard to monitor and view entire estate


  • 1.Reduce energy and water consumption
  • Decrease your carbon footprint
  • Reduce time spent on repairs
  • Improve decision making around asset replacement
  • Improve water network operations and efficiency
  • Increase the security of water supply
  • Enhance revenues through more accurate metering and billing
  • Reduce non-revenue water (NRW) waste
  • Meet new regulations and detect leaks
  • Better manage your water network


£6 a unit

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

4 6 0 0 4 0 6 1 7 7 4 7 6 5 5


Telephone: +447877707362

Service scope

Service constraints
System requirements
Internet Connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the hour
User can manage status and priority of support tickets
Online ticketing support accessibility
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
Web chat accessibility testing
Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 0800-1800 Saturday - Sunday 1000-1600 Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
Support available to third parties

Onboarding and offboarding

Getting started
User Documentation is freely available from the client portal. Additional configuration and on boarding can be arranged according to our SFIA rate card
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Export of policy configuration and operational reports
End-of-contract process
At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

Web browser interface
Using the web interface
Supported browsers • Internet Explorer 11 • Microsoft Edge • Firefox • Chrome • Safari 9+ Opera
Web interface accessibility standard
Web interface accessibility testing
Testing completed with Jaws and Dragon
What users can and can't do using the API
All services are accessible via a secure API, where applicable, which can be tailored to suit your specific requirements
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Each customer has their own management portal, through which they can configure their organisation's security policies. Global policies can be set for standard users, with exceptions applied to groups of users, such as security officers. Bypass codes can be configured for special users. Block pages can be customised / branded. Full reporting engine is available to report on activity per user / device / group etc. Users cannot bypass the secure DNS service once deployed to their device, which ensures protection whilst off the corporate network or outside of a corporate VPN.


Scaling available
Scaling type
Independence of resources
By making sure they have the correct services in place
Usage notifications
Usage reporting


Infrastructure or application metrics
Metrics types
Other metrics
  • Full reporting engine on end user devices
  • By user, device, group, location
  • Full reports on security activity by threat, location, type.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99% service availability
Approach to resilience
Resilient routing to resilient public cloud data centres
Outage reporting
Email alerts and a public dashboard

Identity and authentication

User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Other
Other user authentication
Pre-installed client application with one time machine certificate for service access
Access restrictions in management interfaces and support channels
Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users
Access restriction testing frequency
At least once a year
Management access authentication
Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Ex-CESG CLAS Advisor assured
  • IASME and Cyber Essentials Self Assessment

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Independently verified processes for Security. ISO27001 for public hosted cloud service

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Hosted service with 99.99% uptime. Change management beyond our control
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Managed full end to end threat analysis with machine learning and artificial intelligence applications
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Managed end to end service for protective monitoring
Incident management type
Supplier-defined controls
Incident management approach
Managed end to end Incident Management approach

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres

Social Value

Fighting climate change

Fighting climate change

Fundamental to our customer proposition is our commitment to help our clients reduce their carbon footprint and reliance on natural resources. The core of our business lies in identifying, recording, and reporting on energy and water usage to deepen our customers’ understanding of their utilities. This understanding leads to changed behaviours within businesses that reduces their impact on the environment as they strive for more sustainable solutions. We can provide every industry with a higher level of insight that will ultimately lead to a greener future, one in which we believe sustainability will be key.
Covid-19 recovery

Covid-19 recovery

The COVID-19 pandemic pushed employee health and well-being to the front of the Smarter Technologies business agenda. We looked to play a vital role in protecting our employees from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office structure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. As we continue through the pandemic and its many phases, we remain malleable to the changes that come from putting our employees first.
Tackling economic inequality

Tackling economic inequality

Our solutions are designed to help everyone, and by doing so, we are empowering the idea that anyone can make a difference. Smarter Technologies, by its very nature, promotes a future of better opportunity and smarter choices. From the small business owner to the large corporate, from the local government department to the publicly-owned company, from the restaurant owner in England to the farmer in South Africa or South America. Smarter Technologies seeks to serve as much of the business community as we can. We believe that by working together globally, we have the best chance of creating a positive influence on the lives of everyone.
Equal opportunity

Equal opportunity

Smarter Technologies are committed to ensuring an inclusive workplace that embraces and promotes diversity. We understand the importance of empowering individuals and enabling everyone to reach their full potential. Successfully managing a diverse workforce means recognising every individual’s contribution. We respect and value the diversity of our people and know that it is a key factor in our ability to make a positive difference to those we work with, each and every day. We aim to provide differently abled employees with the opportunity to develop their career while preventing any negative impact on their health, career sustainability or self-sufficiency. At Smarter Technologies, we respect and accept, and we embrace ambiguity and diversity. We focus on supporting our people by taking action to remove unconscious bias and encouraging honesty in all areas of our business.


Smarter Technologies believes in the provision of good and safe work for all. We take a proactive approach to providing a workplace environment that enables healthier choices for employees, regardless of position and status. This is carried out by an extensive support system across our business, where employees truly respect and admire each other. Our employees know that a channel of safe communication is available should they have health issues, either now or in the future. This is delivered across the company's HR system in accordance with evidence-based guidance for best practice and achieves the best outcomes for our employees’ health improvement


£6 a unit
Discount for educational organisations
Free trial available
Description of free trial
30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.