CyberIAM Holdings Ltd

CyberArk Vendor Privileged Access Manger SaaS

CyberArk-Vendor-Privileged Access Manger is designed to provide secure privileged access for remote vendors and users that need to access critical internal systems that are managed by CyberArk. The cloud-based, multifactor authentication provided with Vendor-Privileged-Access Manger leverages the biometric capabilities from smartphones which allows authorized remote users just-in-time secure privileged access.

Features

• Implement Zero-Trust access for remote users to CyberArk CorePAS.
• Streamline access to CyberArk by removing the need for VPNs.
• Simply access for remote users to CyberArk.
• Simply and automate provisioning and deprovisioning of users.
• Improve visibility over external user activity.

Benefits

• Connect remote users directly into CyberArk without VPN/VDI
• Automatically provision and deprovision CyberArk users
• Help enforce Just-in-Time and Zero Trust models
• Provide passwordless access to users
• Increase accountability of CyberArk users by ensuring a unique username
• Remove the need to deploy web-facing components in the DMZ

£33.30 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

463817983978864

Contact

Andy Pinnington
08443350012
sales@cyberiam.com

Service scope

• Service constraints: CyberArk Vendor Privileged Access Manger is used to give access to CyberArk PAM only.
• System requirements:
  • CyberArk PAS v10.3 and above.
  • CyberArk PSM HTML5 gateway.
  • HTML 5 compatible browser.
  • A smartphone running iOS 10/later/Android 6/later.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 Hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 24x7 Helpdesk support, Professional Services for deployment and post-installation modifications, Technical Account Management as an ongoing service,Free Customer Success assistance to guide the PAM Program.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint
  • Video
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can use the web interface to authenticate themselves and access a CyberArk PAM deployment without the need for an agent or VPN connection.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: The Vendor Privileged Access Manger APIs enable you to automate tasks that are usually performed manually in the Vendor Privileged Access Manger console. Such tasks include provisioning and de-previsioning users and accessing audit data for review in a third party system.
• API automation tools: Other
• Other API automation tools: None
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: Manage the Vendor Privileged Access Manger Connector and view information about its status

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer is provisioned a single tenant separated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Account Manager

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: CyberArk is committed to a service availability SLA of 99.95% for Vendor Privileged Access Manger. In the event CyberArk does not meet the Availability Commitment, Customer shall be eligible to receive a credit (“Service Credit”). Service Credits are calculated as a percentage of the pro-rated monthly subscription fee paid to CyberArk for the affected SaaS Product for the Subscription Term in which the Unavailability occurred, and based on the actual Uptime Percentage
• Approach to resilience: Vendor Privileged Access Manger is deployed on an AWS platform and resides on three different Availability Zones (AZ), in a case of outages in one of the AZ data-centres. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
• Outage reporting: In system notification

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Access is restricted only to those who are invited and can be limited to a specific time period.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Perry Johnson, Registras Incorporated
• ISO/IEC 27001 accreditation date: 25/06/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: CyberArk-Change-Control plan defines the process, applying for/to approve changes on any of the IT services in production/IT-architecture. The purpose of the change management policy is to regulate the change management process and to define which changes should be reviewed in the change management process to reduce risk exposure, minimize the severity of any impact and disruption, be successful on the first attempt&ensure collaboration between all required parties. A change management committee is composed of relevant managers; the CAB meet weekly regarding Change Requests (CR) to review/pprove/reject requests that were submitted and defines an approved CR date for the approved requests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of the ongoing information security activities, the security vulnerabilities are prioritized and assigned an appropriate remediation process according to the type of vulnerability, its severity and exposure. CyberArk’s security vulnerability steering committee gathers on a bi-monthly basis to track and monitor open issues and; remediation progress.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CyberArk utilizes a wide range of tools to monitor its network environment. Data is collected from devices and applications in the network and aggregated into the Security Information and Event Management (SIEM) in order to detect and respond to possible anomalies and threats. The SIEM is monitored by a dedicated 24/7 security operation centre (SOC) to help rapidly detect and mitigate risks.
• Incident management type: Supplier-defined controls
• Incident management approach: CyberArk maintains a formalised incident response plan (IRP) and policy. The incident response policy defines how security incidents are identified, classified, reported, remediated and mitigated throughout incident response stages including post incident assessments. The CyberArk information security department promptly investigates reported anomalies and suspected security breaches on an enterprise-wide level.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: CyberArk SaaS solutions are hosted on AWS. ; AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centres. When possible, we incorporate direct evaporative technology for cooling our data centres, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data centre without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CyberIAM, our environmental footprint is significantly smaller than similarly sized organizations due to numerous different factors which are built into our core business processes. We are an entirely paperless business, eliminating our reliance on paper for printing. CyberIAM also utilises a public cloud environment for our IT infrastructure, minimising our environmental impact, as resources are shared across Microsoft’s datacenters. We do not house our own data centres, keeping our carbon footprint small. We are also committed to recycling and re-using IT hardware, which is recycled wherever possible by approved suppliers, to guarantee that the hardware is recycled in the most environmentally friendly way possible. Furthermore, plastics are not used in any CyberIAM offices or for any business processes.

  Covid-19 recovery

  As an organization, CyberIAM responded quickly to the Covid-19 pandemic, enabling our employees to work from home and continue to do so as they wish, allowing for flexibility. This enables CyberIAM to adapt to any COVID-19-related challenges and to provide our services at all times without disruption. CyberIAM regularly holds company meetings and virtual social events which allow everyone to communicate and socialize without risk. Now that staff are permitted to return to offices, there are suggestion boxes for employees to anonymously let us know about anything that would help them carry out their duties safely and comfortably. CyberIAM’s offices also have COVID-19 rapid flow tests, hand sanitisers and temperature monitors available at all times

  Tackling economic inequality

  At CyberIAM we are committed to diversity, inclusion and equality. Our employees hail from all around the globe and are all paid higher than the national average in each territory.

  Equal opportunity

  Our equal opportunities policy is in place to enforce our firm belief in equality for all. Everybody at the company has the same opportunity for training, recruitment and selection. Our jobs are advertised to a diverse audience and our employees come from around the world including the UK, South Africa, Spain, Philippines and Australia. We specify that our initiatives need to include gender representation and typically under supported, disadvantaged groups. Most recently CyberIAM celebrated Eid in April and May 2022. We also offer a women’s support network group for the women in our company of all ages, ethnicities and backgrounds.

  Wellbeing

  Our offices are stocked with fruit, snacks and drinks to support the health and wellbeing of our employees. We also have a social committee who organize and run events for the company, ensuring everybody gets to have fun and socialize if they wish to. We have an open-door policy where people are encouraged to share and resolve any worries they have; we work with our employees to ensure they are happy and comfortable, e.g. flexible working hours to accommodate childcare needs. We work hard for our inclusive and supportive culture where everyone and their views, beliefs and goals are respected.

Pricing

• Price: £33.30 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cyberiam.com. Tell them what format you need. It will help if you say what assistive technology you use.