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Bridgeall Limited

Fully managed Azure hosting service

Bridgeall provides a full range of Azure migration and managed Azure hosting services. Security, resiliency and cost are our three pillars of Azure hosting.

Bridgeall is a leading Microsoft gold Azure partner. Offering a wide range of Azure Hosting and managed Azure services.

Features

  • Azure hosting for Azure web apps
  • Azure hosting for Virtual Machines and Services
  • Full migration of existing services to Azure
  • Fully secure infrastructure in Azure
  • 99.9% SLA guaranteed by Microsoft on Azure
  • Azure hosting with IaaS, PaaS or SaaS
  • Microsoft gold partner for Azure
  • UK based Azure consultants and support
  • Azure is market leading hosting platform
  • Migrate assets from AWS, On-premise and more

Benefits

  • Reducing cost with Azure hosting
  • Azure hosting reduces complexity
  • Improved flexibility with Azure hosting
  • Ability to scale up and down in Azure
  • Flexible pricing with Azure hosting
  • Freeing up staff time to focus on business outcomes
  • In build Disaster Recovery with Azure
  • Open standards
  • Billions of £ of investment in Azure
  • Future proofing solutions with Azure hosting

Pricing

£10 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 6 4 4 3 2 0 8 4 2 1 7 8 6 2

Contact

Bridgeall Limited Andrew Hart
Telephone: 01412126400
Email: tenders@bridgeall.com

Service scope

Service constraints
Our fully managed Azure hosting service has no known constraints.
System requirements
  • Windows Server
  • Linux
  • SharePoint hosted/online/modern/2019
  • CRM hosted
  • PowerBI hosted
  • Data Warehousing
  • SQL Server
  • Enterprise Mobility and Security M365
  • Intellignet Modern Workplace M365
  • ASP.Net PaaS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 15 mins
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Utilising Teams and Skype
Onsite support
Yes, at extra cost
Support levels
Dependent on Contract Terms and SLA's agreed. 24 x7 Support is available through Microsoft. Bridgeall offer Monday to Friday 9-5.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Azure hosting services are started via onsite training, online training, and user documentation.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Automated download
End-of-contract process
Dependent on customer requirements, ranging from provision of Microsoft Azure IaaS, PaaS, and inclusion of a Managed Application and Hosting Contract.
We can handover the source code or undertake a more detailed Transition Plan.

Using the service

Web browser interface
Yes
Using the web interface
Through a standard user access browser, or via VPN
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
Fair Start Scotland/DWP getting unemployed with disabilities back into work.
API
Yes
What users can and can't do using the API
Azure comes with a number of API options that can be factored into any Azure hosting project. Open API set up to allow access and changes subject to Security and Change Control.
API automation tools
Other
API documentation
Yes
API documentation formats
PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
For users of Azure hosted services they can do change control and Security standards need to be followed, working through our ITIL, ISO9001, ISO27001 UK Service Desk.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
The customer can have a Private Cloud should they wish. If not the service is backed by Microsoft to a 99.99 SLA.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure Managed Services, Security M365 and Consultancy

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Databases
  • Virtual Machines
Backup controls
Schedules can very dependent on customers requirements.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Microsoft provides a 99.9% SLA for Microsoft Azure services.
Approach to resilience
Microsoft Azure, available on request. Enhanced resiliency can be included in the specification of each project including automatic failover to other data centres.
Outage reporting
Azure outage reporting is available via public dashboard, API, email alert, SMS etc

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Active Directory Services
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QEC
ISO/IEC 27001 accreditation date
10 May 2021
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO 9001
  • Subject to the Return on Investment model ROI.
  • ISO 27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Cyber Essentials
Information security policies and processes
ISO27001 and UK Government Cyber Security. Westminster and Scottish Digital Standards.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
The CMDB data is maintained by leveraging the request and change management processes, dedicated modules in the Service Desk suite, which are fully integrated into the CMDB. There is a dedicated change management module within the Bridgeall Service Desk, integrated with the configuration, knowledge base, incident and service request modules. The process provides the following core activities through the ITILV3 Service Desk:
• Initiate change request
• Validate change request including security
• Assess and plan change (operational)
• Approve change implementation
• Execute and complete change
• Status reporting
• Review post implementation and close change.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Bridgeall follow the ITIL process for Vulnerability Management processes, as well as applying our Quality ISO9001 and Security ISO27001 processes. Bridgeall will coordinate and perform regular IT health checks and audits, that provide the interface for vulnerability management. The process shall provide the following core activities:
• Preparation
• Vulnerability scan
• Define remediating actions
• Implement remediating actions
• Rescan
We utilise several proprietary tools provided by Nessus, Qualys and Verisign and work with CREST approved NCC Group.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Environments are monitored extensively for both the application and infrastructure covering system availability, performance and automated system jobs.
Automatic monitoring is conducted at regular intervals depending. Alerts are raised by email with customisable multi-user notification escalations available.

Critical Alerts
• Ping/Port Availability Checks
• HTTP on all sites
• SMTP Service Check
• Database Service Check
• URL Availability Check
Trend Alerts
• CPU Usage
• Memory Usage
• Storage Capacity
• Disk I/O
• Disk Read/Write Times
URL Response/Wait Times
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our ITIL V3 Service Desk manages incidents and escalations until resolution. The Service Desk acts as the end user single point of contact for incident restoration, including requests for information and issues. The Service Desk monitors outstanding trouble tickets or records until they are resolved.
We provide the following activities:
Detection and recording
Classification and initial support
Investigation and diagnosis
Resolution and recovery
Tracking and communication.

Major Incident Process:
Follow procedures
Communication
Defines incident severities,
Escalations
Roles and responsibilities - internal and external organisations
Review process and issue a report - actions taken, lessons learned.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Virtual and logical

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Bridgeall only utilise one of three of Microsoft's UK Data Centres, which have passed the EU code for Energy Efficiency.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Bridgeall is committed to achieving net zero CO2e emissions. We have appropriate steps to measure our CO2 emissions and take into consideration changing business circumstances, an evolving supplier landscape and flexible employee working habits to refine emissions figures and targets on an ongoing basis. We regularly review and, when necessary, update carbon reduction and environmental initiatives to continue progress towards net zero. We are committed to monitoring and reducing our environmental impact through measures like reducing energy use at our premises and for business travel, reusing and recycling materials, and considering environmental factors when purchasing. Our office segregates waste for recycling through William Tracey Group. We also comply with the ISO14001 standard for environmental management systems.
Our senior management team regularly meet to discuss targets for reducing energy consumption and our carbon footprint in delivery. Our staff primarily work from home, reducing commuting impact by 60% compared to pre-Covid. We encourage public transport for client site visits.
Through our waste partner, we fully recycle redundant hardware per best practice from Zero Waste Scotland and SEPA. We utilise specialist recycling to collect and process IT waste compliantly with WEEE regulations. Hard drives undergo secure NSA-approved destruction or UK government NCSC certified data erasure.
Our use of cloud computing provides significant energy savings through reduced hardware needs. We have extended server lifespans by repurposing older models, reducing new server purchases by 80% over 3 years. Virtualised Cloud/Virtual Desktop PCs will extend desktop/laptop lifespans also.
We extensively utilise Microsoft's Azure Cloud for our service delivery. Microsoft has committed to 100% renewable energy by 2025, being water-positive by 2030, zero waste certification by 2030, and net zero deforestation from new construction.

Covid-19 recovery

Bridgeall is committed to delivering exceptional value and service, particularly in the context of Covid-19 recovery. All through the pandemic we took necessary steps to ensure both our staff and customers were safe. We adopted a hybrid working environment and promoted working from home and continued to deliver our services without interruption. Our approach is tailored to meet the unique needs of our customers, ensuring that we understand their business, goals, and challenges to implement solutions that drive success. We have a proven track record of adapting quickly to changing circumstances, as evidenced by our rapid development of a new application system for Time for You (TFY) Care to handle increased caseloads during the pandemic.
Our commitment to social value is embedded in our operations. We strive to invest in our client’s business, projects, and communities, aiming to deliver environmental, social, and financial returns. This is exemplified by our work with Link Housing Association, where we provide annual financial sponsorship of their charity foundation, Link Living, which supports children and adults affected by trauma or disadvantage.
In our tender responses, we demonstrate our ability to deliver against social value themes. We propose credible targets and ensure performance is monitored against the National Themes, Outcomes, and Measures (TOMs) developed by the Social Value Portal. Our dedication to social value, particularly in aiding Covid-19 recovery, is evident in our strategic approach to service delivery, our investment in community and environmental projects, and our adherence to rigorous standards that ensure we contribute positively to society.

Tackling economic inequality

Bridgeall is dedicated to addressing economic inequality, recognising the importance of inclusive growth and equal opportunities. Our approach is multifaceted, focusing on creating employment opportunities, investing in skills development, and supporting local communities.
Our initiatives contribute to economic equality, such as our apprenticeship programs that offer valuable training and experience to young people, our partnerships with local educational institutions (Digital Critical Friends - 3 Bridgeall technical team members are mentors for Teachers in schools across Scotland. Their responsibility is around consulting, advising, supporting, and promoting, IT and computing amongst younger groups.), and our commitment to fair and ethical business practices that ensure the prosperity of the communities we serve.
Our procurement policies are designed to support small and medium-sized enterprises where possible, promoting local economic development and sustainability.
We are an accredited Living Wage Employer and support the Living Wage movement, valuing fair wages to attract and retain top talent while boosting staff morale and productivity. We oppose Exploitative Employment Practices like Zero Hours Contracts
Our commitment to fighting economic inequality is not only a moral imperative but also a strategic business decision that enhances our competitiveness and aligns with our values of integrity, respect, and social responsibility.
Bridgeall's commitment to social responsibility also extends to supporting local communities, as evidenced by our monthly food/money donations to the Glasgow Northeast foodbank. We have also supported them by providing IT resources for specific projects to assist them. This initiative is part of our broader efforts to address economic inequality and support those in need. Our contributions to the foodbank help provide essential supplies to families and individuals affected by economic hardship, reinforcing our pledge to foster a more equitable society. Through actions like these, Bridgeall not only demonstrates corporate citizenship but also strengthens community ties and supports sustainable development goals.

Equal opportunity

Bridgeall's equal opportunities ethos is reinforced by our proactive measures to prevent discrimination and promote equality in all aspects of our employment and service delivery. We abide by the Equality Act 2010 and have established a diverse workforce that reflects the communities we serve. Our policies ensure fair treatment for all, with a particular focus on supporting disabled individuals through career development and tailored training programs.
Our commitment to fair work practices is evident in our status as a signatory to the Scottish Government's Scottish Business Pledge and our accreditation as a Living Wage Employer. We believe that fair compensation is crucial for attracting and retaining top talent, boosting morale, and enhancing productivity. Investing significantly in staff development, we prioritise continuous learning and growth, tailoring training based on annual appraisals, and offering various resources for advancement.
Bridgeall has made significant progress in improving employee retention over the past few years. The retention rates have steadily increased from 82% in 2021 to 98% in 2023.
To ensure a consistent team with minimal turnover we adopt numerous practices across the entire business, which includes; Investing in Employee Development, Competitive Compensation and Benefits, Work-Life Balance, Flexible Working, Transparent Communication, Recognising and Celebrating Achievements, Addressing Employee Concerns, Promoting Mental Health & Well Being, Collaboration and Team-Building Exercises, Career Growth Opportunities, Exit Interviews and Analysis, Annual Reviews and Recognition Program.
Bridgeall's dedication to equal opportunities is not just a policy but a core principle that guides our actions and decisions, ensuring a workplace where everyone can thrive.

Wellbeing

Bridgeall firmly believes in supporting the health and wellbeing of our employees and the wider community. We have robust policies and initiatives in place to promote physical, mental, and emotional wellness.
Our comprehensive health and wellbeing policies encompass various aspects such as mental health support, stress management, work-life balance, and access to resources. These policies undergo regular reviews to align with best practices and evolving needs. We actively promote a culture of openness and support through regular communications highlighting available resources, wellness events, relaxation techniques, and tips for maintaining a healthy work-life balance.
Mental health is a key priority for Bridgeall. We have a dedicated intranet site serving as a central hub for mental health resources, information, and support services. Employees can access articles, guidance, and tools to enhance their mental wellbeing. Additionally, some select staff are trained Mental Health First Aiders who can provide a confidential listening ear and suggest appropriate support options when needed.
Bridgeall encourages a healthy work-life balance through flexible work arrangements, enabling employees to strike an equilibrium between professional commitments and personal lives. We conduct training and awareness programmes to equip our team with knowledge and strategies for self-care and overall wellbeing.
Extending our commitment beyond our workforce, Bridgeall actively supports community engagement and integration. Our approach is flexible and responsive, supporting community-led initiatives that align with our values and objectives.
Bridgeall believes in continuous improvement and collaboration. We are dedicated to sharing our experiences, evaluating outcomes, identifying areas of success, and exploring opportunities to grow and enhance our health and wellbeing initiatives for the greatest impact on the communities we serve.

Pricing

Price
£10 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited trial versions are available on Azure for some services.
Link to free trial
Please contact Bridgeall direct to set up a free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bridgeall.com. Tell them what format you need. It will help if you say what assistive technology you use.