BOXXE LIMITED

boxxe Fortinet Email Protection for Exchange and Hosted Environments

VM or SaaS based, FortiMail platform offers a security solution for onpremise and hosted email such as Office365. The Standard solution offers Antispam, Malware and zero-day protection, Virus Outbreak Protection, DLP, Identity Based Encryption, Archiving. The Advanced solution includes Sandbox, CDR, URL Click and Business Email Compromise protection.

Features

• Public and private cloud support
• Various deployment methods (Server, Transparent, Gateway, Microsoft 365 API)
• More than a dozen techniques to protect against spam
• Real-time Dashboards for instant visibility.
• Rich out-of-the-box reporting functionality
• End-user controls with full MTA
• API integration to protect hosted mailboxes such as O365.
• Integrated DLP protections and email encryption capability
• Advanced security capability such as Sandboxing
• Multi-layered AV protection using dynamic & static technologies

Benefits

• Top-rated antispam with sender, connection and content level inspection
• Integrations into the ‘Security Fabric’ to stop outbreaks
• Flexible deployment options for any scenario
• Independently validated (VBSpam, VB100, NSS Labs, SE Labs)
• Feature rich reporting tool
• Support for all major public and private clouds
• Support for major Hosted email vendors
• Consistent management interface across deployment options
• Integration to FortiGuard for global threat intelligence

£1 to £1 an instance a week

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

465095610076049

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Service constraints: The service is limited to Fortinet products on supported platforms, as published by Fortinet on respective datasheets.
• System requirements:
  • Virtual machines require a minimum resource allocation.
  • Some clouds are unsupported by some products (See Datasheet)
  • Some features are dependent on license (See Datasheet)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "Technical Assistance Centre (TAC), which is staffed with customer service, technical support and hardware engineers and is available on a 24x7x365 day basis.; ; Response times are defined by ticket priority: ; ; P1 – 24x7x365 – 1 Hour Response Time; P2 – 8x5 – 1 Hour Response Time; P3 – 8x5 – Next Business Day Response Time; P4 – 8x5 – 2 Business Days Response Time"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessed through the Support Portal. The support portal is a public facing website which contains access to our Online Help Desk , Web Chat and documentation such as setup guides, videos and forums. As Fortinet is a North American based company, all development for accessible systems follows US guidance.
• Web chat accessibility testing: Not Known / Not Tracked.
• Onsite support: Yes, at extra cost
• Support levels: "Standard Account Management support hours are 9.00am to 6.00pm Monday to Friday. We provide an Account Management function for all Public Sector clients. Our Account Managers endeavour to respond to requests as quickly as possible and are supported by a team of System Engineers to offer technical advice and scoping before and during purchase.; ; After purchase, technical support is as per price list.; ; Hands-on assistance & professional services by engineers is available outside of break-fix on paid time and materials basis defined by a Scope of Work. "
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Extensive online documentation for the configuration, management, integration and compatibility is available publicly and via the support website. Documentation is available in HTML format and downloadable PDF. Videos are also available for basic setup of the vast majority of products. ; ; Furthermore, industry recognised certifications are available for IT administrators that teach features, configuration and management techniques for the products. ; ; On-site training is available via Professional Services.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Browser-based video
• End-of-contract data extraction: For VM deployments, no data is held outside of the users organisation / chosen location for storage. After the contracted licensing period ends the user may extract any retained syslogs via the web interface. Support portal accounts can be deleted upon request.; For SaaS based deployments in Fortinet’s DC, retained data will depend on the deployment methodology, for example server deployments will have customer email content stored on the platform. When migrating away from the SaaS offering customers should migrate all required data (email’s, record and reports) off the system before the end of contract, when the instance and associated data will be deleted.
• End-of-contract process: Once the licensing period ends, the virtual machines will continue to operate. The user will lose access to support services (TAC) along with updates to features including, but not limited to Firmware, Anti-Virus Database, IPS Database, Global Threat Data, Application Signatures, Website Classifications, Anti-Spam Signatures, Internet Services Database (ISDB) updates. Users have the option to extract configurations and logs for retention / re-use. ; Once the SaaS solution period ends the service will terminate and no longer be operational. Following termination of service, expiration of licensing or end of agreed proof of concept (POC) period, Fortinet will retain the configuration and any associated data for a period of fourteen (14) days to allow data collection or service re-initiation, after which the customer instance will be destroyed along with any associated data. For proof of concepts which are proceeding to purchase, these timescales can be extended on request via your Fortinet account manager.

Using the service

• Web browser interface: Yes
• Using the web interface: Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured. ; ; The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to remote, system events and log information.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Once the virtual machine is provisioned into the cloud environment, administrators have complete control of features and configuration for the virtual machine. All common and frequently used features are available through the web interface (GUI), along with remote access to the Command Line Interface (CLI) where lesser used or niche features can be configured. ; ; The Web Interface allows for the configuration and on-going management of the virtual machine, along with access to remote, system events and log information.
• Web interface accessibility testing: Not known / Not tracked
• API: Yes
• What users can and can't do using the API: "he API can be used to modify system and policy configuration parameters for the Mail Security product. There is a FortiMail API reference guide available here: ; ; https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/attachments/8ede2956-e766-11ec-bb32-fa163e15d75b/FortiMail-7.2.0-REST_API_Reference.pdf
• API automation tools:
  • Ansible
  • OpenStack
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Administrators have full configuration and management control through the CLI. The CLI can be used to configure or change any element of the configuration and undertake advanced troubleshooting. Access to syslogs is not available through the CLI.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: VM Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.; ; SaaS based services are governed by strict capacity management protocols to ensure services operate within acceptable service limits. Furthermore, End User License Agreements (EULA) applies to ensure users are utilising the infrastructure within an acceptable margin to avoid a negative impact on Fortinet, its customers or its infrastructure.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Security Events
  • Mail statistics
  • User statistics
  • Current IP Sessions
  • Archive reports
  • Queue reports
  • Filtering statistics
  • Virus reports
  • Spam reports
  • Mail overview reports
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Fortinet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: All critical assets, along with data considered to be personal under GDPR or other international laws is encrypted at rest and at backup using cryptography techniques. Any transit of data is done cryptographically. Data is stored in secure datacentres with physical access control mechanisms, CCTV, badge entry systems and security guards. Furthermore, access to Fortinet global offices are controlled via physical access control mechanisms, CCTV, badge entry systems and security guards.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Configuration
• Backup controls: Users can take backup copies of the configurations via the Web Interface or CLI.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Customers have the option of using Cloud based analytics or Sandboxing.in the event these options are chosen, data-in-transit is encrypted using SSL end-to-end. ; ; Data transfer between update servers and the virtual machines is completed via SSL end-to-end.

Availability and resilience

• Guaranteed availability: VM - As Fortinet are providing individual virtual machines, no formal SLA is offered with regards to platform uptime as this would dependent on the end-user or a third-party cloud-provider.; ; SaaS – The FortiMail Cloud Service is provisioned under the following Service Level Guarantees: ; ; • 99.999% Service Availability ; • 100% Clean Email Delivery (within the Service Availability Guarantee) ; • Average Email Scanning Time < 60 seconds.; ; There are no Service Credits available for the FortiMail Cloud Service.
• Approach to resilience: Datacentre infrastructure is used to provide updates to signature databases and in some cases (where the customer chooses) process files or emails for zero-day threats or spam. Fortinet have a global network of highly available datacentres, which are used to push updates or provide services. Utilisation of these service is done via a 'closest regional model'. However, should Fortinet lose a region the service will automatically default to the next available region, unless the user opts out.
• Outage reporting: Individual virtual machines can report errors and outages through various means (including, API, Email, Web Interface, SNMP). ; ; In the event of an error to fetch an update, the local system will report this failure via the above methods. Service Status of the datacentre is available publicly on Fortiguard.com

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Adminstrators who access the Virtual Machine(s) are authenticated against Username & Password set by the customers administrator.
• Access restrictions in management interfaces and support channels: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Management access to the Virtual Machines is controlled by the customer. Options for limiting access include static accounts, using username & password, LDAP integration, Trusted Host access via specific subnet or IP.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Common Criteria (CC)
  • Department of Defense UC APL - USA
  • ISO 9001:2015 - Canada R&D offices

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Services are built within customer cloud ecosystem with no external dependencies on our infrastructure. Central signatures and updates may be cached to eliminate dependency on update servers.
• Information security policies and processes: Compliance enforcement, testing and planning is managed by the global-infosec team. The team consists of multiple areas that control specific assets, roles and data within the business. All teams report into their respective managers, who in turn report to the global Vice President for Corporate Information Security (VP-CIS). The VP then in turn reports into the CISO and ultimately the board. ; ; Fortinet ensure policies are followed through a mixture of methods. The global workforce has mandatory best-practice and policy training once a quarter to ensure they are reminded and aware of the nature of their responsibility to keep Fortinet secure from breach. There are also policies in place that allow for reporting of actual or suspected violation of any security policies, either directly to the global-infosec team or via an anonymised ‘whistle-blower’ method.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Fortinet maintain an asset management inventory, which houses a log of the versions of software/firmware currently in use within internal systems. Configurations on all critical systems are backed up daily with changes logged in the system. All changes to internal configurations or assets are done within a pre-designed change window (excluding emergency changes) and are subject to a Change Approval Process before being implemented.; Policies dictate that any critical changes to internal infrastructure, such as major redesigns or updates, are subject to security and technical review, along with a vulnerability assessment and penetration test, if applicable.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Threat Management Programme proactively governs threats that include the identification, assessment and remediation of threats to Fortinet’s systems, data and business processes.; This is done through implementation of The Threat Awareness Programme, Integration of Threat Intelligence Feeds and Insider Threat Programme, including education. Potential threats are found using a combination of new intelligence from threat feeds but also through reporting via internal Fortinet staff or third parties. ; ; Should a potential threat be uncovered Fortinet have a target patch time of a minimum of 7 days to a maximum of 90 days, depending on the severity of the threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises to the Fortinet internal systems are found through the Threat Management Programme. New vulnerabilities may be discovered through amended penetration testing methods from discovered vulnerabilities through the Threat Feeds, or via the Security Operations Centre. ; ; If a compromise is found a dedicated internal team is mobilised to review the compromise and remediate against it. This follows a pre-defined Incident Response Plan. The Security team aim to isolate and remediate threats as soon as possible after they have been discovered.
• Incident management type: Supplier-defined controls
• Incident management approach: Fortinet have a defined Incident Response Operation Policy (IRO). IRO encompasses a defined policy for how users report actual or suspected cybersecurity incidents, along with root cause analysis and lessons learnt procedure. Furthermore, the document includes an Incident Response Plan (IRP), defining how Fortinet security staff and IT respond to actual or suspected cybersecurity incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: This information can be shared under NDA if required.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  Equal opportunities, and our dedication to DEI are rooted in our mission to Making Tech Human.; boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations

Pricing

• Price: £1 to £1 an instance a week
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Not available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.