CM Security Ltd

Unified Security Service (USS)

Web Security, Cloud Access Security Broker (CASB), Email Security, Compliant Email Archiving, and Multi-Factor Authentication on a single unified cloud hosted platform.

Features

• Web and Web Application protection, activity logging with granular selectivity
• Felixible deployment of Cloud Gateway or Software Agent
• Data Loss Prevention and management accross all web Applications
• Analyse secure and manage user interaction of Cloud Web Applications
• Protection and identification of CEO messaging fraud and Malware
• Email link Scanning and rewriting to prevent phishing
• Unlimited email archiving
• Instant retrieval of archived email
• one time session based cloud multi factor authentication
• Algorythm based security protection

Benefits

• Single dashboard for management of entire security platform
• competitively priced subscription Operating Expenditure
• Artifical Intelligence based security scanning engine
• scalable security
• Rapid secure and controlled access to Web and Cloud Applications
• Increased collaborative working accross web security
• Prevention of the innocent response to a phishing attack
• Prevention of a intrusion violation from a compromised Application ID
• Key word reporting alerts to comply with user Safeguarding
• Easy identification of Web applications

£69.25 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

465368813456479

Contact

Ronald Hulme
02033070370
ronald.hulme@cmsecurity.co.uk

Service scope

• Service constraints: Not applicable
• System requirements:
  • Windows Agent: Windows 7 or above 2GB RAM DualCore CPU
  • MAC Agent: OSX 10.9 or above
  • Cloud Gateway: Virtual 4GB RAM 80 HDD 4 CPU Cores
  • Email Security: Mail Exchanger SMTP based email service
  • MFA: Users mobile phone capable of SMS
  • MFA: Microsoft Active Directory
  • CASB: SSL Certifcate deployed
  • Archive: Email platfrom with journaling funcationalty

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 Hours Monday to Friday 09.00 to 17.00
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Next business day 3rd line support of all architecture: £1500 per day plus expenses
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite training to administrators is provided as a skill transfer and or support using WEBINAR, remote access of tools of this type, as well as phone. ; Assistance onsite help is also provided in our maintenance and support contract
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Log data is available for download on demand throughout - and at the end - of the contract period
• End-of-contract process: 60 days written notice is required to terminate services without a seperate cost

Using the service

• Web browser interface: Yes
• Using the web interface: Manage services through a single pane of glass including modification of web security policies and email rules. Fully manage analytics and reporting. ; Limited functionality through a mobile web browser
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: USS Filtering services are completely transparent to the end user. End users are not required to use the Administrators web dashboard interface ; Administration and Management of the security set is through a text based web interface which is limited to nominated authorised officers
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: A full RESTful API is available. Full documentation can be provided on request.
• API automation tools: Other
• Other API automation tools: RESTful API
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The platform offers true multi-tenancy with isolated schema for each tenant. Distributed agents and gateways for Web Security and CASB ensure guaranteed response times for each customer.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: HTTP request and response status
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Censornet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All email messages sent
  • All email messages received
• Backup controls: Email Archive makes use of the journal service supported by most email servers. All messages are archived - the user has the ability to search the archive and restore lost or deleted emails but cannot control which messages are archived.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All log data at rest is encrypted.

Availability and resilience

• Guaranteed availability: All services are covered by a comprehensive SLA offering 99.999% availability. A copy of our Customer Charter is published and can be viewed on our web site at https://cmsecurity.co.uk/wp-content/uploads/2021/10/Consultancy-Support-Charter-2021-version-V11.pdf. Our security partner also publishes Master Services Agreement that includes the SLA at https://www.censornet.com/legal ; Service Credits are provided in the event of service unavailability.
• Approach to resilience: Resilience is embedded in every layer of the infrastructure, as well as within the database and application layers. Full information is available on request.
• Outage reporting: Service Status is available within the web portal, In the event of an outage email alerts are also provided.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: The web management interface supports full Role Based Access Control with the ability to select from pre-defined roles or create custom roles.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Access to production systems is limited to a very small number of individuals and from a list of specified IP addresses. Where possible logins use SSH keys and are protected with 2-factor or Multi-factor authentication.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 20000

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: The USS Platform has an established Information Security Management System (ISMS) – in line with ISO27001 augmented with controls from other standards and recognized guidelines (such as SOC 2 for example). Together with our partner, Censornet, we run a team that each have more than 20 years international experience in information security and risk management and the provision of security services and solutions.; ; All production systems are located within state of the art data centers operated by IBM, Amazon and Microsoft. Full details of certifications held by providers are available on request.
• Information security policies and processes: We are a certified ISO 20000 company, operating information security policies and processes that follow this framework The Information Security Management System (ISMS) is reviewed continuously by the Operations Manager based on changes, to services and/or infrastructure and senior management review updates and changes periodically (at a minimum of once per quarter). Issues are raised with senior management between formal reviews as necessary.; ; Periodic risk assessments are carried out of processes, applications and systems or are triggered at various check points.; ; Results of Risk Assessments are reported to the Senior Management team with an associated risk register maintained by the CFO (that covers all risks, not just those that are related to information security, that the business faces). Any changes to the risk register are discussed at Senior Management meetings (typically monthly). Part of the discussion focuses on how to transfer, mitigate or eliminate risk – and quantify the residual risk that the business is therefore accepting in continuing specific operations that give rise to that risk.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes to production systems follow a regular formal release process. An agile development process is implemented that includes continuous deployment in line with customer feedback and the product roadmap. Tasks are coordinated and prioritized in a software lifecycle management product. All changes are reviewed and approved by the Product Owner, inb conjunction with out ISO 20000 certification. Major changes require approval from the CTO or Head of Engineering. Deployment is carried out by privileged users.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Formal risk assessments are performed frequently that identify threat and vulnerability pairs. Continuous vulnerability assessments are performed against all externally facing systems. Threat intelligence is obtained from a wide range of open source, commercial and non-commercial sources, including, for example, the NCSC.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Extensive monitoring probes and tools are deployed throughout the production environment with alerts sent to operational teams. In addition logs are aggregated and reviewed regularly. In the event of unusual, suspicious or malicious activity being identified events are escalated immediately to the Information Security Incident Response Team . The ISIRT has a direct escalation path to the CTO and Head of Engineering.
• Incident management type: Supplier-defined controls
• Incident management approach: The Information Security Incident Response Team (ISIRT) is responsible for investigating and assessing incidents.; The ISIRT provides an assessment of all identified security events, together with an assessment of the potential or actual impact and any recommendations for remediation, to the CTO and Head of Engineering.; Any response to an information security incident will be prioritised according to the criticality of the affected resource, and the potential business impact.; A specific policies exists for incidents involving a Data Breach fully inline with GDPR.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: AWS, Microsoft, IBM.
• How shared infrastructure is kept separate: The platform offers true multi-tenancy with isolated database schema for each tenant. Full details are available on request.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: All production systems are in world class datacentres with providers that include Amazon, IBM and Microsoft.

Social Value

• Fighting climate change:

  Fighting climate change

  We our proud of our record fighting climate change. We have consciously taken steps to reduce and continue to limit our carbon footprint. Business travel is approved for private use of electric powered cars only or use of public transport. All staff work from home unless they are attending client sites
• Covid-19 recovery:

  Covid-19 recovery

  All staff must be vaccinated with up to date boosters. ; All staff work from home over VPN and VOIP thereby allowing continuity of service but isolating if infected which provides containment. Full pay is granted to staff infected with Covid-19
• Tackling economic inequality:

  Tackling economic inequality

  We are an equal opportunity, equal pay employer. Appointments to jobs are made on merit and commitment irrespective of race, colour, sex and social class,; We provide in house training to starters and encourage progress for all positions
• Equal opportunity:

  Equal opportunity

  All staff are employed with equal opportunity and pay. All staff are equally encouraged to progress and commit to mastering emerging technology ; ; WE are contracted to support an end user client base of registered companies who we believe are well known to be ethical and law abiding in their employment policy. We respectively operate with the same ethical behaviour
• Wellbeing:

  Wellbeing

  CM Security Ltd is committed to health and wellbeing of its staff and those who it engages as consultants. It is particularly committed to providing a healthy working flexible environment and encourages a work/life balance ; ; We use the following wellbeing indicators: Physical Health, Emotional Health, Social and Financial health

Pricing

• Price: £69.25 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free trial includes access to all features and functionality for a period of 30 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ronald.hulme@cmsecurity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.