NETAPP

Google Cloud NetApp Volumes

A fully managed file storage service in Google Cloud

Features

• Cloning
• Efficient Snapshots
• Multi region replication
• Performance tier migration

Benefits

• Reduce cloud storage costs by up to 90%
• Meet mandates for uptime, availability, and security
• Run enterprise apps faster and more efficiently
• Near instant rollbacks in the event of corruption or ransomware

£0.23 to £0.45 a gigabyte a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

465584221247443

Contact

Chris Roberts
07920284901
chris.roberts@netapp.com

Service scope

• Service constraints: Supports NFS and SMB connections only. Planned maintenance can incur brief pauses in IO; ; https://cloud.google.com/netapp/volumes/sla
• System requirements: NAFSor SMB protocol

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Responses vary depending on severity of case being raised. Details can be found here; ; https://cloud.google.com/support?hl=en
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through web browser
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Support level details can be found here; ; https://cloud.google.com/support?hl=en
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online documentation is available here; ; https://cloud.google.com/netapp/volumes/docs/discover/overview
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: The customer can carry out a file migration out of Google Cloud NetApp Volumes to a destination of their choice if they no longer wish to utilise the service. As the invoicing from Google is based on usage - it would have no impact on contracts and billing would be updated to reflect their exit of the service from the next month.
• End-of-contract process: The customer can carry out a file migration out of Google Cloud NetApp Volumes to a destination of their choice if they no longer wish to utilise the service. As the invoicing from Google is based on usage - it would have no impact on contracts and billing would be updated to reflect their exit of the service from the next month.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can use the web interface for the following:; ; Create/delete storage pools; create/delete/edit volumes; configure encryption key management; migrate volumes to cmek; integrate active directory; create/delete snapshots; restore from a snapshot; clone volumes; create/delete/manage backups; monitor performance; manage replication; ; There is nothing that cannot be done through the web interface currently.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is accessible through all major browsers using the https protocol.
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can do everything they can do in the Web interface. This includes; ; Create/delete storage pools; create/delete/edit volumes; configure encryption key management; migrate volumes to cmek; integrate active directory; create/delete snapshots; restore from a snapshot; clone volumes; create/delete/manage backups; monitor performance; manage replication; ; There is nothing that cannot be done through the API currently.
• API automation tools:
  • Ansible
  • Chef
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Users can do everything they can do in the Web interface. This includes; ; Create/delete storage pools; create/delete/edit volumes; configure encryption key management; migrate volumes to cmek; integrate active directory; create/delete snapshots; restore from a snapshot; clone volumes; create/delete/manage backups; monitor performance; manage replication; ; There is nothing that cannot be done through the CLI currently.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: QOS is used to stop other workloads impacting performance levels. The SLA only covers downtime however
• Usage notifications: Yes
• Usage reporting: API

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • IO
  • Throughput
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Volumes within a storage pool
• Backup controls: Via CLI, API or Web interface
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Kerberos for NFS and AES encryption can be anabled for NFS and SMB access
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: See this link for details on securing Google Cloud NetApp Volumes; ; https://cloud.google.com/netapp/volumes/docs/before-you-begin/security-considerations

Availability and resilience

• Guaranteed availability: SLA details can be found here; ; https://cloud.google.com/netapp/volumes/sla
• Approach to resilience: This is available on request
• Outage reporting: There is a public dashboard available for outages. Some e-mail alerts may also be sent

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Service is managed by an SRE team with well-defined membership
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Details available on request; ; Some details can be found here; ; https://cloud.google.com/docs/security/overview/whitepaper

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: https://cloud.google.com/docs/security/overview/whitepaper
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: All systems including applications, third party components, infrastructure and configurations are scanned for vulnerability. The results from the scans are securely communicated to the appropriate teams in a timely manner. Remediation tracking process is established and followed to ensure records of vulnerability and their remediation/ closure are maintained. Risk assessment is done for the vulnerabilities while it is triaged. Critical patches are deployed on priority as part of emergency change. NetApp tracks vulnerabilities from multiple sources such as NVD Feeds, US-CERT mailer, and OSS mailers.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All details can be foud here as they change on a regular basis; ; https://cloud.google.com/docs/security/overview/whitepaper
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All details can be foud here as they change on a regular basis; ; https://cloud.google.com/docs/security/overview/whitepaper

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Google
• How shared infrastructure is kept separate: This information is available on request

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: https://cloud.google.com/sustainability/region-carbon

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  NetApp's hardware and software solutions are designed to help customers achieve their sustainability goals, including reducing their carbon footprint and optimising data management to conserve energy and resources. To support the complete product lifecycle management, NetApp focuses on energy-efficient technologies such as deduplication, compression, and compaction that dramatically reduce product footprint, lowering overall energy costs. Similarly, using larger capacity media also reduces customers’ footprint and can significantly impact the energy required to run their data centre(s). ; ; Our packaging is made from 98% recycled/renewable materials and we use 80 Plus titanium power supplies for our hardware. Our e-waste and product take-back (free for all customers) programs (https://www.netapp.com/company/environmental-certifications/e-waste-management), adherence to environmental directives (https://www.netapp.com/company/environmental-certifications/), and the provision of sustainability tools like the NetApp Sustainability Dashboard (https://docs.netapp.com/us-en/active-iq/BlueXP_sustainability_dashboard_overview.html) and the Product Attribute to Impact Algorithm (PAIA) methodology to calculate product carbon footprint, all demonstrate our commitment to protecting our environment and fighting climate change. ; ; For more information about NetApp’s environmental, social, and governance (ESG) initiatives, refer to the following URL https://www.netapp.com/esg. Our 2023 ESG report can be downloaded at https://www.netapp.com/pdf.html?item=/media/79434-NetApp-esg-report.pdf. Our Social Impact efforts include offering employees up to five days paid time off each year to volunteer at approved non-profit organizations from a global database, many of which benefit the environment. Specifically in the UK this year, a team volunteered at a nature reserve to remove an invasive species and sow wildflowers. ; ; To summarize, our solutions adhere to circular economy principles that emphasize product durability, end-of-life management, recyclability, and environmental responsibility. For additional information on NetApp’s sustainability efforts, refer to the following URLs https://www.netapp.com/esg/sustainability/ and https://www.netapp.com/esg/sustainable-technology/.

  Covid-19 recovery

  2021 ESG NetApp’s response to the global pandemic began in January 2020, months before major steps were taken in much of the world launching Thrive Belonging. From matching COVID-related charitable donations to shifting rapidly to remote work, NetApp has taken a mix of steps to keep our teams and communities safe while also delivering products and services uninterrupted.; At the outset, we assembled a company-wide crisis management team to execute our Business Continuity Plan and prepare to mitigate the impact of COVID-19. We put in place measures requiring most of our global workforce to work from home.; Our leadership monitored and managed the situation to mitigate impact to sales, global supply chains, and support and services.; As pandemic risks recede, we’re shifting to a hybrid workplace, a mix of remote and onsite work that promises to deliver a productive balance of engagement and tailored flexibility for employees.; 2024 in a COVID-19 recovery world NetApp WX introduced Thrive Together, taking steps such as consultancy with an external organisation to take feedback on how we run an approach to being more present in the office by adjusting the office to meet a post COVID-19 world and taking feedback from internal stakeholders including employees and Employee Business Resource Groups.; While retaining hybrid working, all offices are suitable for social distancing and flexibility is available for those wishing to socially distance such as attending during off-peak times or attending meeting remotely.; In the UK a renovation has taken place to adapt our office to a post Covid-19 based of feedback after a return to the office. NetApp offices have washing and hygiene facilities suitable for all members of staff.; Office workspaces that individuals or groups can also work from flexible across the world booked via a service, including a weekly office day in London.

  Tackling economic inequality

  We believe that community engagement has the power to bring positive, measurable change to our communities. Through our social impact programs, NetApp empowers our people to care for our communities and harness the power of data/AI for good—investing in programs and partnerships that support economic equality and community vitality in the communities where we live and work around the world.; Our social impact initiatives fall into three categories: data/AI literacy, equity, and sustainability. While the demand for data/AI skills will only increase in the years ahead, students experience significant racial gaps when it comes to data literacy. Through our Data Explorers program, we help bridge those inequities and prepare students for the jobs of the future.; Our equity programs focus on expanding access to data/AI skills and careers for underrepresented groups, closing the racial and gender gaps in the data science field and creating career paths. Finally, we work to accelerate data/AI solutions to support environmental sustainability, recognizing the urgent need to address environmental risks—and the employment opportunities that will accompany these new solutions. In addition to these NetApp investments, we also support employee community engagement programs that empower employees to support the causes they are most passionate about—including organizations that tackle inequality and create career and economic opportunities for others. NetApp supports those efforts through paid volunteer time off, matching donations, grants tied to employee volunteering, and more.

  Equal opportunity

  NetApp’s work environment is based upon respect for the individual and their particular talents and qualities. We strive to recognize and optimize each employee’s unique differences and individual contributions to foster an environment where everyone has access to equal opportunity and can thrive in their role here at NetApp. NetApp is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available persons in every job. Our policy prohibits unlawful discrimination based on race, color, creed, sex, gender/transgender status, gender identity, gender expression, religion, marital status, age, citizenship status, national origin or ancestry, physical, physiological and mental health condition, medical condition including but not limited to AIDS/HIV, genetic characteristics, pregnancy, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. ; This policy includes the prohibition against discrimination against any individual who is perceived to have any of the protected characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. NetApp adheres to legal requirements by offering reasonable adjustments for individuals with disabilities, enabling them to fulfil their job responsibilities, provided there is no undue hardship. An interactive effort is made to discover and mitigate obstacles, ensuring workplace success. Possible adjustments are identified in collaboration with the person to mitigate any limitations. When an accommodation is feasible and does not cause undue hardship, NetApp will implement it to support an accessible work environment. NetApp is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any NetApp employee.

  Wellbeing

  NetApp are committed to helping employees manage their health and wellbeing. One way we do this is by taking intentional breaks as a company to ensure we come back refreshed and healthy. We have a global Company shutdown at year end (between Christmas & New Year) and three global wellness days during the year to give employees space and time to focus on wellbeing. In addition to this we have a ‘No Meeting Friday’ once per month to allow for uninterrupted focused, productivity time to get work done or to take advantage of the many opportunities NetApp offers for continued career development and growth. We encourage employees not to hold internal meetings (Zoom/Teams, in-person or otherwise) on these days if possible and to use their best judgement for external-facing meetings on these days. NetApp also offers a variety of financial benefits to support financial wellbeing. Employees are eligible for income protection, life assurance and a contributory pension plan. ; ; In the UK, employees have the opportunity to avail of Eyecare tests, dental insurance, private medical insurance and a monthly contribution towards gym membership. Employees also have access to our Employee Assistance Program which supports all aspects of life – physical, financial, emotional and social – through our partnership with Workplace Options, employees can access a variety of resources and confidential support. A Health, Wellbeing & Community Impact team has been set up to creating a supportive environment where we come together to promote physical and mental wellness, foster connections and forge a sense of UK team spirit by connecting employees through health and wellbeing activities and certified ‘mental health first aid’ training.

Pricing

• Price: £0.23 to £0.45 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.roberts@netapp.com. Tell them what format you need. It will help if you say what assistive technology you use.