Softcat Limited

Rapid7 - InsightIDR

Your cloud SIEM for modern threat detection and response. InsightIDR provides immediate and accurate threat detection and drastically reduces the time to respond to attacks by combining behavioural analytics, threat intelligence, and automation in a scalable, easy to love solution that boasts the fastest deployment times in the industry.

Features

• Managed Detection and Response Service
• User Behavior Analytics
• Attacker Behavior Analytics
• Endpoint Detection and Visibility
• Centralized Log Management
• Visual Investigation Timeline
• Deception Technology - Two Incident Response Escalations Annually
• File Integrity Monitoring (FIM)
• Proactive Threat Hunting - Dedicated SoC Analyst for Threat Hunting
• Dedicated Customer Advisor

Benefits

• 24/7 monitoring to Identify Evolving Attacker Behaviour
• Initial Compromise Assesement
• Proactive Threat Hunting
• Incident Response
• Monthly Security Maturity Meetings

£16.21 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

472853489923924

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: In order to deliver our user and asset attribution based detections, organisations will need support ingestion of logs and events from the following four foundational sources: DHCP, LDAP, AD, DNS. The solution also requires an agent deployment for endpoint interagation and response, in order to provide the best value for organisations we recommend that deployment is in excess of 80% of all Windows/Linux/Mac endpoints and servers.
• System requirements: Please contact

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: "RESPONSE TIME TARGET AND UPDATE CADENCE; Severity-1 “Critical” < 2 Hours 4 Business Hours; Severity-2 “High” < 4 Business Hours 3 Business Days; Severity-3 “Medium” < 12 Business Hours 5 Business Days"
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf/ ; https://www.rapid7.com/services/detection-and-response-services/managed-detection-and-response-services/; ; Describes how R7 support works, we have a technical Account Management team and the details can be found here. ; ; https://www.rapid7.com/contentassets/27cecc8df3274f698972f0c2a69e6b40/rapid7-technical-account-management-support-brief.pdf/"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Rapid7 products are easy to install and use, and our team can provide expert remote guidance on deployment and infrastructure investigation to ensure unknown threats are not taken in to the live service.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: If you opt to end your engagement with Rapid7, you have the opportunity to collect and transfer any data that is possible to export.
• End-of-contract process: At the end of a contract, you will have the opportunity to collect and transfer any data possible to export. If you request that Rapid7 delete all of your data, the request will be processed within 14 days. No additional fees apply.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can perform all actions through the web interface, including administration, reporting, and more. Further details available on request.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Further details available on request
• Web interface accessibility testing: Further details available on request
• API: Yes
• What users can and can't do using the API: The InsightIDR API supports the Representation State Transfer (REST) design pattern. Unless noted otherwise, this API accepts and produces the application/json media type. This API uses Hypermedia as the Engine of Application State (HATEOAS) and is hypermedia friendly. All API connections must be made to the security console using HTTPS.; Documentation available on request.
• API automation tools: Other
• Other API automation tools: Further details available on request
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: Users do not need to use a command line interface for initial setup, maintenance, or searching across data.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Cloud components are hosted in AWS. Rapid increases in CPU, memory, storage, and networking capacity are performed on demand to meet the scaling and performance needs of enterprise customers.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Platform availability is provided at https://status.rapid7.com
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All of the data processed and stored is encrypted at rest using various file or disk level encryption mechanisms. Data is encrypted using industry standard AES-256 encryption with keys managed through AWS’s Key Management Service (KMS). Where possible, Rapid7 utilizes AWS’s services to manage encryption at rest (e.g. S3, EBS, RDS, etc.). When not possible, Rapid7 utilizes block level encryption provided by LUKS.; ; Block level encryption is used for ElasticSearch (only used to index some asset metadata). For all other persistence technologies/layers, AWS KMS is used.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Log data
• Backup controls: Any data fed into InsightIDR for security analytics can also be forked into an Amazon Web Services S3 bucket controlled by the customer. Therefore, customers can store, search, and visualize data in InsightIDR with customizable retention periods, and also have a back up for long-term storage / custom use-cases on their own cloud infrastructure.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: "During the term of Customer’s subscription, the Service will perform in accordance with and subject to this Service Level Agreement (“SLA”). Rapid7’s target is 100% System Availability. If the System Availability during a given month is less than 99.95%, Customer may be eligible for a credit (“Service Credit”), which is the sole and exclusive remedy for any failure to meet the SLA.; "
• Approach to resilience: "Rapid7 maintains a Business Continuity Plan for the Insight platform. The primary goal of this plan is to ensure organizational stability, as well as coordinate recovery of critical business functions in managing and supporting business recovery in the event of disruption or disaster. ; ; Thus, the plan accomplishes the following:; • Ensures critical functions can continue during and after a disaster with minimal interruption;; • Identifies and decreases potential threats and exposures; and; • Promotes awareness of critical interdependencies.; ; We can share a high-level overview of our Business Continuity Plan for the Insight platform upon request."
• Outage reporting: Service status is available at status.rapid7.com. Users may elect to subscribe to notifications from this site.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Other
• Other user authentication: "The Rapid7 Insight cloud comes with role-based access control and support for multi-factor authentication.; ; Members of the team using the InsightIDR part of the Managed Detection and Response Serevie can be made Administrator (full access), Investigator (Incident-only access), or Read Only. These roles will limit the functional access of the user, but will not restrict the data that is accessible in InsightIDR. Creating this three-level structure allows interested members outside Rapid7's SoC or your security team to gain insight into the network and view incident alerts without disrupting the workflow of others."
• Access restrictions in management interfaces and support channels: "All collected data is compressed and encrypted before being forwarded from your network to the Insight Platform. All raw log data received by the Collector and uploaded to S3 is encrypted in transit and at rest. All data is transmitted over SSL TLS 1.2 with modern ciphers. InsightIDR employs public key cryptography and challenge-response handshakes to ensure the security and integrity of the data you entrust to the Insight platform, where it is additionally secured with the encryption and security controls within AWS S3.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: "Ensuring your data is used only in a manner consistent with your expectations is a responsibility we take very seriously. We back our privacy guidelines with layers of security to safeguard your data. Please visit https://www.rapid7.com/privacy-policy/ to view our privacy policy.; ; We strive to ensure that the fewest people possible have access to your data, and only on an as-needed basis. ; ; Support, Software Developers, and Operations Engineers have access to data to support application development and troubleshooting. Additionally, Rapid7 collects Usability Data to help us improve our solutions and services and Security System Data to deliver the Insight platform.
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2 Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Soc 2 Type II
• Information security policies and processes: "The Information Security and Information Technology groups are responsible for monitoring compliance with data security policies and procedures. Users found in violation of information security policies may be subject to disciplinary action, up to and including 1) removal from any access to company or customer assets, data, or systems, 2) termination of employment, and/or 3) legal action. When required, Information Security will work with Legal and People Strategy to address any instance of non-compliance.; ; We use a SaaS product to manage and control relevant Information Security policies, which includes version control editors and full audit history. Rapid7 employment policies are documented in an internal employee handbook."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Rapid7 applies a systematic approach to managing change so that changes to services impacting Rapid7 and our customers are reviewed, tested, approved, and well communicated. Separate change management processes are in place for corporate IT systems and Insight platform systems to ensure changes are tailored to the specifics of each environment. The goal of Rapid7’s change management process is to prevent unintended service disruptions and to maintain the integrity of services provided to customers. All changes deployed to production undergo a review, testing, and approval process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The Information Security team is continuously monitoring the Rapid7 network and our product environments in accordance with formally documented vulnerability management processes and procedures. Information Security conducts vulnerability scans on a continuous basis, at least weekly. Rapid7 begins immediate action following the identification of critical vulnerabilities and generally completes the process in well under 48 hours.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use InsightIDR to monitor for suspicious and malicious behavior across our user endpoints, networks, servers, and cloud services. Our InsightIDR configuration uses a combination of user behavior analytics, attacker behavior analytics in the form of curated threat intelligence, and custom alerts. ; ; We only monitor systems that Rapid7 has implemented in our hosting environments and platform, not systems that customers deploy themselves within their environment.
• Incident management type: Supplier-defined controls
• Incident management approach: There is a formal Incident Management process in place and we can provide our Incident Response policy. Incidents are handled by the Information Security team and are escalated to Rapid7's in-house Incident Response team when necessary.; ; Rapid7 uses InsightIDR to monitor on-premises and cloud environments for security incidents. Information Security partners with the MDR and Incident Response services teams to supplement Rapid7’s incident response program. InsightIDR alerts are regularly reviewed by analysts and escalated via a paging system when indications of potentially malicious activity are detected.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: 7. Virtualization is not used in the separation between users. The Insight cloud is designed as a secure multi-tenant application and is hosted on Amazon Web Services.
• How shared infrastructure is kept separate: InsightIDR is designed as a secure multi-tenant application. Each customer's user data is isolated in its own individual database in AWS, preventing other customers from accessing your user data. As an additional safeguard, each customer's log data is tokenized using a unique UUID that walls the data off from other customers, isolating your company's data.; ; For additional information on our cloud security, please refer to: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-platform-cloud-security-overview.pdf/.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Available upon request

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £16.21 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: InsightIDR is available as a full-featured 30-day free trial. Users can:; ; • Add in security data across their network, cloud services & infrastructure, and endpoints; • Detect common and targeted threats, or simulate attacks to validate pre-built detections; • Investigate incidents & try automation and containment integrations
• Link to free trial: https://www.rapid7.com/try/insightidr/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.