FullProxy Ltd

Protective Monitoring

Gain comprehensive visibility and actionable insights into the health, performance, and reliability of your entire cloud infrastructure, applications, and services through intelligent proactive monitoring.

Features

• Monitor metrics, logs, traces across full stack.
• Machine learning for intelligent anomaly detection.
• Unified visualisation of monitoring data.
• Alerts on critical issues and degradations.
• End-to-end tracing for distributed app monitoring.
• Monitor user journeys with simulated traffic.
• Track performance from actual user interactions.
• Integrate with DevOps tools and workflows.

Benefits

• Identify and resolve issues before user impact.
• Right-size resources based on utilisation insights.
• Maintain high performance and reliability.
• Streamlined monitoring across dynamic environments.
• Eliminate over-provisioning and minimise downtime.

£1,000 a licence

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

473998057127006

Contact

Chris Templeton / Ewan Ferguson
0141 291 5500
g-cloud@fullproxy.com

Service scope

• Service constraints: Details provided within supplied documentation
• System requirements:
  • Requirements dependent upon environment in which products are deployed
  • See vendor website or documentation for details
  • Minimum requirements are available upon request

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response time SLAs are negotiable with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Access to Support differs with contract purchased.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Pre-sales consultancy Online Training User documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No user data is retained as part of the service.
• End-of-contract process: Renewal notice issued 90 days prior to contract end date.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: The underlying resources (CPU and Memory) are under the control of the client and can be extended if required. The product is sold based on per instance therefore a client may have to purchase multiple instances if usage goes beyond initially anticipated levels.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: F5, Fortinet, AppViewX, AWS, CrowdStrike, Microsoft, CloudFlare

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual machines
  • Databases
  • Configuration backups, scheduled and on-demand
• Backup controls: See specific vendor documentation for further detail
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability of the deployed service is the responsibility of the customer
• Approach to resilience: This information can be made available upon request
• Outage reporting: This information can be made available upon request

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 30/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Security governance policies available upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Documentation on configuration and change management approach can be provided on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Documentation on Vulnerability Management approach can be made available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Documentation on proactive monitoring approach can be provided on request
• Incident management type: Supplier-defined controls
• Incident management approach: Documentation on Incident management approach can be provided on request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Documentation on the EU code of conduct for Energy Efficient data centres can be provided upon request.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  FullProxy's position on Social Values can be provided upon request

  Covid-19 recovery

  FullProxy's position on Social Values can be provided upon request

  Tackling economic inequality

  FullProxy's position on Social Values can be provided upon request

  Equal opportunity

  FullProxy's position on Social Values can be provided upon request

  Wellbeing

  FullProxy's position on Social Values can be provided upon request

Pricing

• Price: £1,000 a licence
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free or trial version/PoC can be requested from FullProxy. More details can be provided upon request.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.