VMware UK Limited

Vmware Tanzu GemFire

Based on open-sourceApache Geode, Tanzu GemFire was designed to meet the unpredictable nature of modern data with a low-latency, high throughput cache for fast data reads and writes. Tanzu GemFire also offers strong consistency guarantees that helpmaintain transaction integrity across distributed nodes.

Features

• Predictable low latency
• Strong consistency guarantees
• Dynamically scalable
• Real-time event notifications
• Multiple language support
• Resilient to server and availability zonefailures
• Multisite replication

Benefits

• Easily integrate caching patterns with Spring through annotations

£1,735 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

479692428507304

Contact

Chris Hardy
07824 478092
chris.hardy@broadcom.com

Service scope

• Service constraints: VMware Tanzu GemFire runs on Kubernetes or in virtual machines running Linux operating systems. It runs on all major Kubernetes distributions (such as Tanzu Kubernetes Grid, Openshift, GKE, AKS, EKS etc) and on major public & private cloud providers, including, but not limited to, Amazon AWS, Google Cloud, Microsoft Azure and VMware based infrastructure.
• System requirements:
  • For Kubernetes Installation - compatible Kubernetes runtime (see release notes)
  • For Linux installation - Redhat or Ubuntu distribution

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support is available. This is available 24 hours a day, 7 days a week, 365 days a year. Target Response Times Critical (Severity 1) 30 minutes or less (24 hours/ 7days a week) Major (Severity 2) 2 business hours Minor (Severity 3) 8 business hours Cosmetic (Severity 4) 1 business day Business Hours - 7am to 7pm, Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Premium Support Services are available for all VMware Tanzu customers as follows: Global, 24x7 support for Severity 1 issues, Fast response times for critical issues, Unlimited number of support tickets, Remote Support and Online access to documentation, technical resources, knowledge base, and discussion forums. Product updates and upgrades during the subscription period The cost is included in the Annual subscription for our software. VMware can also provide, at extra cost, a designated Technical Account Manager (TAM) that can serve as a single point of escalation for VMware Tanzu Software support and can personally oversee your support experience. They are experts in advising on the best operational condition of platforms, making proactive recommendations and providing technical guidance. They will work with you to gain a deeper understanding of your environments, apps & challenges, and engage subject-matter experts when needed, driving toward more efficient resolution (including Root Cause Analysis) and enabling discussion of future plans, projects, or enhancements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: VMware Data Platform Services are designed to accelerate your success with VMware Tanzu GemFire by pairing our experts with your people to plan, implement, customize, use, and scale the platform to meet your needs. By working together we improve project outcomes and maximize on-the-job skills enablement. An expert team from VMware Platform Services will work with designated people from your organization on a prioritized backlog over a period of 4 or 6 weeks. Typically the VMWare Data Platform service ; is focused on deployment and testing concerns. Actual work is tailored ; against your objectives and actively prioritized by your Product Owner ; to ensure investments align to what’s most important.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: VMware Tanzu GemFire provides exports of schema and data to local filesystems on the customer's provided IaaS. Schema exports are in text, describing the GemFire schema objects, data objects are exported in JSON.
• End-of-contract process: In the event of expiration of a Subscription License or any ; termination of the Agreement, Customer must remove and destroy all ; copies of Software, including all backup copies, from the server, ; virtual machine, and all computers and terminals on which Software ; (including copies) is installed or used and certify destruction of the ; Software. All support services cease. If the customer has created ; application and services they are free to move or migrate these ; applications to other instances of VMware Tanzu GemFire or other platforms. The costs associated with doing this are borne by the user. VMware Labs can provide consulting services to assist in this process. The ; costs associated with are dependent on the number, density and ; complexity of the applications. The Service Description and prices for ; VMware Labs Consulting Services are available in the section on ; Cloud Support.

Using the service

• Web browser interface: Yes
• Using the web interface: GemFire Pulse is a Web Application that provides a graphical dashboard for monitoring vital, real-time health and performance of GemFire clusters, members, and regions.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is accessible through a browser. We support all major browser types. The end user is able to access some but not all of the accessibility features. Currently, users can use the High contrast visibility features within these browsers. Testing is underway for WCAG 2.0 and Section 508 Voluntary Product Accessibility Template (VPAT) documentation. Following this process, additional items in WCAG 2.1 will be covered.
• Web interface accessibility testing: We have been undertaking a significant amount of testing with assistive technology users. Results of the testing are included in the WCAG 2.0/VPAT documentation currently in process.
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • MacOS
• Using the command line interface: Gfsh provides a single, powerful command-line interface to launch, manage, and monitor VMware Tanzu GemFire processes, data, and applications.

Scaling

• Scaling available: No
• Independence of resources: VMware Tanzu GemFire relies on the Kubernetes or IaaS infrastructure to ensure the correct independence of resources for each environment's requirement and cost tolerance.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Object counts
  • Client count
  • Client event subscription count
  • Event queue lengths
  • JVM pauses
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: The method used will depend upon the underlying Infrastructure as a Service (IaaS) used. Many customers will use vSphere in their own infrastructure, in which case the controls are customer defined.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Database schema
  • Database content
• Backup controls: Backups can be taken of an entire cluster, or individual data regions.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The level of availability on VMware Tanzu GemFire depends upon the infrastructure it is deployed upon. Amazon AWS, for example, has a particular SLA it guarantees and so the GemFire platform could not be guaranteed to be any further available than that. VMware Tanzu Platform Services provide a platform DoJo whereby our labs team pairs with a customers platform management team to install and configure the platform on their infrastructure to meet any SLAs they may have. GemFire is configurable in a variety of ways to meet scalability and availability requirements as necessary.
• Approach to resilience: VMware Tanzu GemFire provides resilience within the cluster through data sharding, in-memory data replication and a shared-nothing persistence architecture. Multi-site resilience is provided by GemFire's WAN replication capabilities.; ; The level of resilience required for each dataset within a GemFire cluster can be configured individually.
• Outage reporting: We do not provide any outage reporting. We are reliant upon the infrastructure providers reporting mechanisms if sufficient underlying components supporting the cluster fail.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: The exact network interconnects available will depend upon the customer's own preferred infrastructure as a service (IaaS), be they AWS, GCP, Microsoft Azure, or their own private infrastructure using VMWare vSphere.
• Access restrictions in management interfaces and support channels: VMware Tanzu restricts access to named user accounts working on behalf of customers or ourselves. Separate administration roles are available for all administration tasks.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: A mapping of NCSC cloud security guidance on to PCF features is available on request. A Pivotal reference architecture for PCF at Official (including OS) is available on request. A NIST 800 53 (r4) controls mapping is available on our website.
• Information security policies and processes: VMware Tanzu Information Security Policies are based on ISO/IEC 27001:2013. The policies have been published on the company’s internal portal and are reviewed periodically and approved by the Chief Security Officer. All users are provided with appropriate security awareness training to ensure policies are followed. The Information Security Team is led by the Chief Security Officer. The security organization is comprised of 3 distinct yet collaborative teams - (1) Governance, Risk and Compliance (2) Information Security and (3) Physical Security.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Every VMware Tanzu software upgrade is pre-tested against our own security pipeline and alongside other components in the platform before it is shipped to customers via the VMware Tanzu Network. We perform additional vulnerability scanning of our software and dependencies using third party scanning software. Every code change to a component is linked to a requirement and has tests written for it before it is accepted into the next release. This provides tracking of every change back to the specific user need that it was required for, alongside the output of the tests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular testing is done against all our software. In addition, when a CVE is disclosed in the third party component or dependency, we take the latest fix and test it and ship it as soon as possible after the upstream project releases a fix. We also routinely harden software components to minimise the attack surface.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Detection of unauthorised access to, or modification of, deployed binaries and configuration is dependent on the IaaS or Kubernetes infrastructure used. How quickly a response occurs depends on the customer's own incident management processes and policies.
• Incident management type: Supplier-defined controls
• Incident management approach: How quickly a response occurs depends on the customer's own incident management processes and policies. Should a problem be discovered in the underlying VMware Tanzu platform, VMware Tanzu support staff will respond within the SLA agreed timings.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Sustainable growth for VMware’s business requires decoupling our company growth from carbon emissions. To this end, we’ve accelerated our focus on decarbonization and received third-party validation from the Science Based Target Initiative (SBTi) on our science-based targets. Since 2018, we have maintained our certified CarbonNeutral® company status, in accordance with The CarbonNeutral Protocol. Since 2019, we have sourced 100 percent of our power in our global facilities from renewable sources, in accordance with RE100 Reporting Guidance. ● VMware’s net zero emissions goal builds on approved science-based targets and expands the scope of our climate commitments. For us, a net zero goal means reducing emissions for our entire carbon footprint. We are focused on prioritizing energy efficiency within our operations through our commitment to green buildings, working with our suppliers to reduce their emissions, and supporting distributed workforces through our Future of Work initiative. Through carbon financing, we support low carbon sustainable development projects that enable carbon avoidance to offset our remaining emissions. In line with the leading net zero guidance, we are developing our strategy to include carbon removal projects to address residual emissions. ● In FY22, we furthered climate transition planning at VMware, guided by Taskforce on Climate-related Financial Disclosures (TCFD) recommendations. As VMware continues to learn more about climate risks, we can build longer time horizon risks into our strategy to become even more sustainable and resilient.
• Covid-19 recovery:

  Covid-19 recovery

  Decisive action by VMware during the early days of the COVID-19 pandemic led to a company-wide remote workforce, which our customers were able to implement as well through VMware’s Workspace solutions. ● Through VMware’s unique Citizen Philanthropy approach to giving, we empower every VMware employee—wherever they are—to be active, engaged citizens, contributing to what matters most to them in their own communities. Throughout the pandemic, VMware people delivered food to neighbors in need, made masks and donated resources to frontline workers and relief efforts, and helped nonprofit organizations strengthen their IT operations so they can focus on supporting their communities. VMware also supported GlobalGiving’s Coronavirus Relief Fund and TechSoup’s COVID-19 Response Fund, and raised the limit on matching gifts available to all VMware people.
• Tackling economic inequality:

  Tackling economic inequality

  VMware IT Academy partners directly with more than 2,500 educational institutions, governments and nonprofits globally to empower learners through coursework, labs and experiences. To enrich learning and help jump-start careers, our partner academic institutions can also access the latest suite of VMware software solutions and use them in a hands-on educational environment. VMware IT Academy is key to our 2030 goal of upskilling 15 million people through our educational offerings and creates a pipeline of diverse talent that is available to advance companies’ digital journeys and deploy VMware solutions. ● VMware donates our technology to academic institutions, enabling learners with access to technical training and labs across technology solutions and companies through Academic Cloud. ● VMware IT Academy partners with the Rochester Institute of Technology (RIT) for their Cybersecurity Bootcamp, an immersive, 15-week hands-on training course to reskill or upskill unemployed individuals, including minorities and veterans. ● VMinclusion Taara offers free technical education on VMware products & technology that enable digital business transformation, addressing the gender gap in the Indian IT sector and empowering women with financial and social independence. ● VMware Responsible Sourcing supports sustainability, diversity and accessibility across our supply chain. VMware has committed to working with 75% of our suppliers (by spend) to set their own science-based targets by the end of 2024. We are also prioritizing the sourcing of goods and services through diverse businesses and have committed to spending $1.5B with diverse suppliers through 2030. Our definition of diverse supplier includes: small-business enterprises, minority-owned enterprises, woman-owned enterprises, and businesses owned by other underrepresented groups such as LGBTQ, veterans, and proprietors with disabilities.
• Equal opportunity:

  Equal opportunity

  VMware joined the Valuable 500, a global business collective that is igniting systemic change and unlocking the business, social and economic value of more than 1 billion people with disabilities around the world. From ensuring the technology we develop is accessible for all to empowering our employees through accessible, inclusive and innovative engagement and wellbeing programs, our company remains committed to driving meaningful impact on disability, wellness and neurodiversity inclusion. ● As a leading software company, user accessibility is top of mind at VMware. One of our ESG goals by 2030 is to ensure the technology that we develop, and source within our supply chain, is accessible for all. We created internal Accessibility Guidelines within VMware and committed to assess all new software and events suppliers for accessibility standards aligned with our own guidelines. ● Employee Resource Groups at VMware are called Power of Difference communities (“PODs”), and they play a strategic role in building a culture of belonging. We are focused on driving a culture that is inclusive of all forms of diversity, including supporting employees with disabilities. In 2021, VMware was named a Best Place to Work for Disability Inclusion by the Disability Equality Index (DEI).
• Wellbeing:

  Wellbeing

  At VMware, we enrich lives at work, at home and in the community, because we believe that empowering our people to bring their authentic selves to work drives business excellence and enables us to achieve our business goals. We prioritize employee wellbeing and work hard to foster a culture that is ethical and respectful, kind and compassionate, which is defined by our EPIC2 values—Execution, Passion, Integrity, Customers and Community. ● Employee wellbeing at VMware is a top priority as we believe people are the key to our success, and we are always striving to make it easier for employees to pursue wellbeing on their own terms, which will also help them perform well at work. We recognize that VMware has a responsibility to help support our employees manage the added complexities of their work and family situations since the start of the COVID-19 pandemic. Our wellbeing benefits include: four supplemental days off (our “EPIC2” days), life coaching and emotional support, work-life services for employees and their families, and a wellbeing allowance.

Pricing

• Price: £1,735 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There is a free 90 day time limited and usage limited version that can be used for testing and evaluation purposes.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chris.hardy@broadcom.com. Tell them what format you need. It will help if you say what assistive technology you use.