Tensing (Trading name of Avineon Europe Ltd)

FME Flow Hosted Avineon Tensing Managed Service Provider (MSP)

FME Flow Hosted (formerly FME Cloud) is a cloud-based FME Platform hosted solution, offering a flexible and scalable FME Flow (formerly FME Server) deployment. Tensing (Avineon Europe Ltd), a Managed Service Provider (MSP) Partner provides advanced support, managing and maintaining the cloud-hosted FME platform.

Features

• Scalable architecture adjusts to meet changing business & operational needs.
• Advanced security features ensure enterprise-level protection and data management.
• Automated system management reduces time on setup and maintenance.
• Supports highly complex geospatial data management and discovery in cloud.
• Platform as a Service (PaaS) with extensive cloud data integration.
• Seamless integration with Esri for enriched geospatial data and insights.
• Transparent and predictable pricing options via annual subscription models.
• Open-source connectivity enhances flexibility in data source integration.
• Real-time data processing & delivery for immediate business insight generation.
• Designed for optimal user experience with minimal learning curve.

Benefits

• Reduces IT expenditure with cost-effective, cloud-based deployment options.
• Optimised architecture supports enterprise requirements with scalability options.
• Continuous development and updates improving data integration and security.
• Open API provides custom integration, expanding operational capabilities.
• Reduces management overhead, focusing resources on core business activities.
• Ensuring high availability and robust security practices.
• Complex data sets handled with advanced processing architecture.
• Comprehensive data management features enable detailed assessment and control.
• Provides an open, flexible environment for geospatial data exploration.
• Supports enterprise agility with on-demand resource scalability.

£15,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk@avineon-tensing.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

483524989027104

Contact

Oliver Morris
020 8058 8106
uk@avineon-tensing.com

Service scope

• Service constraints: FME Flow Hosted (formerly FME Cloud) runs on Amazon Web Services, therefore any constraints mirror those of AWS. FME Flow Hosted instances are Linux based, Windows-exclusive formats are unavailable e.g. MS Access, Esri Personal Geodatabase. Annual plans have a credit allocation that suits most scenarios for transactional data storage and data transfer. Exceptional requirements may incur additional costs. At least 1 license of FME Form (formerly FME Desktop) is required to author the data pipeline jobs, known as workspaces running on the FME Flow Hosted platform.; ; FME Form - Windows, Linux & MacOS.; FME Flow - Windows\Linux\Docker\Kubernetes.
• System requirements:
  • A modern Internet Browser
  • FME Form (formerly FME Desktop)
  • Firewall changes and/or IP whitelisting
  • Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays, reply from 09:00 to 17:30 with response times typically as follows: For a major issue, the response time is within 30 minutes. For standard operational assistance, the response time is set at 4 hours. We do not operate at weekends or on UK public holidays, extended support times are available on request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: A number of scenarios have been setup that mimic typical tasks users might need to perform using the web chat, such as initiating a chat, navigating through chat options, sending messages, and receiving responses.
• Onsite support: Yes, at extra cost
• Support levels: Tensing provides first-line support to assist with:; Troubleshooting operational or systemic problems on both the FME Flow Hosted tier and FME Flow instances.; Troubleshooting security concerns on both the FME Flow Hosted tier and FME Flow instances.; Troubleshooting access issues to either the FME Flow Hosted tier or FME Flow instances.; Interacting with Safe Software to support the proactive investigation into product regressions, deficiencies and security threats.; Service is included as part of an FME Flow managed service plan.; ; At Tensing our advanced support includes:; Architectural Review - Review of your current or proposed architecture and advice on how to migrate to the cloud to take advantage of the many opportunities it presents.; Security - Going beyond securing FME Flow Hosted, and advising on leveraging other applications and data in the cloud so FME Flow Hosted can be deployed as part of a secure architecture.; Proactive Monitoring - Automated monitoring of instances for unexpected downtime and development of notification solutions.; FME Flow Upgrades - Supporting upgrading of the FME Flow version on the FME Flow Hosted instance.; Service is costed at the appropriate day rate as detailed in the rate card.; ; Clients have access to a technical account manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Resources include an extensive collection of online documentation and tutorial videos on YouTube and the Safe Software FME Community pages. These materials are easily accessible and provide guidance on various aspects of an FME Flow Hosted deployment allowing users to familiarise themselves with the platform.; ; For a more structured learning experience, we provide a range of training and coaching led by our FME Certified training team. We offer public instructor-led online courses scheduled throughout the year, these courses are run during standard UK working hours in either a 2 full-day or 4 half-day format. 4 half-day structure is “family-friendly” half days of focussed training time, delivered so as not to be disrupted by school drop-off and pickup slots.; ; For teams seeking a more tailored training approach, we offer private courses, ensuring that the content is specifically relevant and tailored. In-person training is also available, at your office or co-working space. This option includes the arrangement of all necessary logistics, from venue and IT equipment to catering, ensuring a comfortable and hassle-free training experience. Whatever your preference, our flexible training options are designed to meet your needs and help you get up and running with the FME Platform quickly and smoothly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Markdown
  • Hardcopy (on request but at extra cost)
• End-of-contract data extraction: Prior to the conclusion of the contract, users can efficiently extract their data leveraging the built-in functionalities of the FME Flow Hosted technology platform and assistance from the Tensing support team. The system is able to support bulk export and migration of FME Workspaces that can be opened and used with the desktop FME Form software or via reading purely in native XML. FME Flow facilitates the secure and efficient transfer of data to alternate locations. ; ; The configuration of the FME Flow Hosted environment can be stored within a Snapshot and the FME Flow instance can also be downloaded in its native XML format. This method allows for a seamless transition when moving from the hosted platform to an on-premise or hybrid FME Platform solution.
• End-of-contract process: Upon contract termination, the service concludes on the last paid date. To preserve continuity, clients can export any business rules they have developed in the form of XML documents. This ensures that clients retain their data and business rules/logic.; ; When the instance is terminated through to GUI or via API, the instance and EBS volumes are immediately destroyed. The associated backups and snapshots are destroyed 30 days after the user triggers the terminate command. Instances are recoverable for up to 30 days if required. After 30 days, Safe Software destroys the backups and snapshots using the standard AWS commands.; ; There are no service or licence fees associated with the natural expiry of a subscription, maintenance or service agreement.

Using the service

• Web browser interface: Yes
• Using the web interface: The web interface for FME Flow is designed to offer straightforward access and control over data integration tasks:; ; What Users Can Do:; Service Setup: Users can configure settings such as data sources and destinations. The interface provides a guided setup process suitable for all levels of technical expertise.; Making Changes: Through the web interface, users can modify configurations, add or remove data sources, adjust workflows, schedule tasks, and manage permissions. These changes are implemented immediately with real-time system feedback.; Monitoring and Reporting: The interface allows for real-time monitoring of data workflows, tracking performance metrics, and generating reports. It provides detailed logs and analytics to assess data operation efficiency.; ; What Users Cannot Do:; Deep System-Level Changes: Users are restricted from making deep system-level changes like server settings or advanced security configurations, which are managed by the Tensing support team to ensure stability and security.; Offline Access: The platform requires an internet connection as it is fully hosted and cannot be accessed or modified offline.; ; This design ensures users can effectively manage their data while maintaining the system's integrity and security.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Comprehensive reviews are undertaken during each major release, these reviews are compiled into Software Accessibility Conformance Reports (also called VPATs) and are available on request.
• API: Yes
• What users can and can't do using the API: What Users Can Do with the API:; The FME Flow API also offers comprehensive capabilities for managing and monitoring jobs, an essential aspect for those who need to handle data tasks efficiently and effectively. ; Job Submission and Control - Users can submit new jobs through the API and have control over their execution. This includes starting, pausing, resuming, and cancelling jobs as needed, providing flexibility in managing data processing tasks.; Monitoring and Reporting - The API allows users to monitor the status of running jobs, retrieve logs, and analyse outcomes. This is crucial for maintaining oversight of job performance and troubleshooting issues in real-time.; Scheduling and Automation: Users can schedule jobs to run at specified times or in response to certain triggers.; ; Limitations of the API:; Complex Configurations - While the API facilitates a wide range of configurations, some highly complex or interactive setups might still require direct interaction through the FME Flow web interface or require additional manual setup steps.; Security Constraints - Certain critical actions, especially those related to system-level settings or sensitive data operations, are restricted to enhance security
• API automation tools: Ansible
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: FME Flow has a queue control system which is a mechanism for targeting FME Engines to run specific jobs. A queue control can be configured to ensure jobs can be prioritised and FME Engines are scheduled for specific tasks. FME Flow Hosted can also be configured to use additional instances when the load on the instance reaches a specific level.; ; The availability of engines to run concurrent jobs is fundamental to the performance and independence of resources in FME. Engine volume will relate to your commercial agreement.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Slack or any web service via Webhooks

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Response Time
  • FME Flow Engine Demand
  • Primary Disk Usage
  • Temporary Disk Usage
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Safe Software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Physical access controls are managed by Amazon AWS as part of its compliance programs, including ISO 27001:2022, 27017:2015, 27018:2019, 27701:2019, 22301:2019, 20000-1:2018, 9001:2015, and CSA STAR CCM v4.0.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • FME Flow Snapshots - copies of backups available after termination
  • FME Flow Backups - automatically taken daily
• Backup controls: Tensing automates backups of your FME Flow Platform daily and during specific events. At the start of the Managed Service term, the frequency of these backups will be defined. Tensing can also manually trigger a backup on request. Each account can hold up to 10 daily backups. In addition, 3 snapshots can be retained, which are stored indefinitely or until deleted. Backups are incremental disk copies, encompassing the PostGIS database and the FME Flow volume, and are securely stored on Amazon S3's reliable infrastructure. This includes all configurations and data related to the instance, ensuring your system's resilience and integrity.
• Datacentre setup: Multiple datacentres
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Protocols, ports, and source IP ranges that are allowed to reach the FME Flow Hosted instance can be specified.; ; Allowed Protocols: specify which protocols, TCP or UDP, are permitted for data transmission to manage and secure the types of traffic that can flow between the networks.; Port Range Limitations: define the range of ports that are allowed, controlling access to network services and resources by limiting the points through which external communications can occur.; Source of Inbound Traffic: restrict the sources from which inbound traffic can originate by allowing specific IP addresses, using CIDR notation or by IP address ranges.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The FME Flow Hosted solution benefits from 24x7 monitoring through extensive automated systems. Should any issues arise that impact the infrastructure, core systems, or tools, both Safe Software's dedicated operations team members and Tensing's team members are immediately alerted and swiftly engage to address and resolve the problem.; ; Tensing, acting as the MSP Partner, is responsible for ongoing monitoring and maintenance of the FME Flow application, again using automated systems. ; ; Response times vary based on the severity and urgency of the issue, with targets ranging from 30 minutes to 4 hours, while resolution times span from 4 hours up to 80 hours, ensuring prompt and effective service continuity.
• Approach to resilience: Safe Software is responsible for monitoring and responding if there is an issue with the operating system, hardware or network. They monitor the health and operation of all these components and will be alerted immediately if there is an issue.; Operating System: FME Flow instances run on Ubuntu. Safe Software will fix any issues at the operating system (OS) level. Safe Software will notify Tensing and we'll engage with you if your Ubuntu version is no longer maintained by Canonical and we require you to upgrade your version (and thus the underlying Ubuntu OS version underpinning FME) as this becomes a security risk to Safe Software and the customer.; Hardware Failure: If there is an issue with the underlying hardware hosting the instance, Safe Software will be alerted and will work to either fix the issue or help the FME Flow Hosted customer migrate to another instance if the damage is irreparable.; Networking: With a network issue causing connectivity to the machine to degrade, then Safe Software will be alerted and will work to fix the issue. If it is a global outage that affects all customers, Safe Software will communicate the issue as defined in our support policy.
• Outage reporting: There is a public dashboard available at https://status.safe.com/ and this can be subscribed to for issue alerts. If the status page contains a notification about an outage, the Safe Software team will be working on restoring service as quickly as possible. Once the issue is resolved, the status page will be updated. ; ; There is a button on the page to subscribe to notifications of any changes. A root-cause analysis will be published on the status page once an investigation has been done.; ; FME Flow Hosted can also be configured to send email alerts when any outages are experienced, Tensing can tailor these notifications as required.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Security permissions govern access to an instance, functioning similarly to an inbound network firewall. Tensing can define protocols, ports, source IP ranges permitted to connect to the management interfaces.; ; - Permissions can be added or removed at any time, with changes taking immediate effect.; - Modifications to current permissions are not allowed.; - Security rules for FME Flow Hosted only allow for the addition of permissive rules; restrictive "deny" rules cannot be set.; - Permissions are tied specifically to each instance, ensuring tailored security settings.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: 2020-06-10
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: PCI DSS

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: FME Flow Hosted involves a combination of secure design practices and regular audits. To ensure the security of FME Flow Hosted and FME Flow, Safe Software work with a third-party Information Security Consulting firm whose consultants are Certified Information Systems Security Professional (CISSP) designates. As a minimum, this includes network vulnerability scanning, penetration testing, and an architecture review.; ; When an instance on FME Flow Hosted is terminated, the instance and EBS volumes are immediately destroyed. The associated backups and snapshots are destroyed 30 days after the user triggers the terminate command. Instances are recoverable for up to 30 days if required. After 30 days, Safe Software destroys the backups and snapshots using the standard AWS commands. ; ; For further information review:; https://cdn.safe.com/wp-content/uploads/sites/2/2023/12/22085746/FME-Flow-Flow-Hosted-Security-Whitepaper-2023-12.pdf

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Safe Software engages in best practice techniques for software development, including code reviews, automated bug testing, and staging environments for manual testing. Continuous vulnerability testing is also in place to ensure any new threats are identified and addressed.; Working with a CISSP-certified third party, they incorporate on-board feedback to ensure they are always developing with security in mind.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Safe Software ensure that during the application design and development lifecycle FME Flow Hosted and FME Flow encompass a combination of secure design practices and regular audits. To ensure the security of FME Flow Hosted and FME Flow, Safe Software works with a third-party Information Security Consulting firm whose consultants are Certified Information Systems Security Professional (CISSP) designates. As a minimum, this includes network vulnerability scanning, penetration testing, and an architecture review.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Tensing can support the creation of a range of monitoring indicators to ensure that the FME Flow Hosted instance stays healthy, these alerts can be emailed, sent through Slack or via Webhooks, alerts include:; ; Primary and Temporary Disk Usage alerts. ; Server Load.; Number of Engines.; Server Response Time: The internal response time of the web server that serves the FME Flow web application and REST API.; Memory Usage: The amount of memory currently in use on the instance.; Unresponsive Server: Triggers when the instance stops sending data or FME Flow does not respond for 15 minutes.
• Incident management type: Undisclosed
• Incident management approach: Tensing as a Managed Service Provider (MSP) Partner and Safe Software is committed to reporting any incident that may impact the customer as soon as possible, especially when customer data could be involved. Critical incident reports that affect our customers will be sent to the Tensing team from Safe Software or directly from the Tensing team to the client emergency contact specified. If a potential bug is discovered in Safe’s security, a case should be raised with Safe directly https://support.safe.com/s/submit-case and also by contacting Tensing via uksupport@avineon-tensing.com.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: FME Flow Hosted is hosted on AWS datacentres, various EU and non-EU locations are available for hosting.; ; Amazon Web Services (AWS) adheres to the EU Code of Conduct for Energy Efficiency in Data Centres. AWS has been a participant in the EU Code of Conduct since 2012 and follows its best practices for energy efficiency in data center design, operation, and management.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  As an organisation, we are dedicated to supporting environmental stewardship, concentrating on initiatives that are in line with the UK Government's 25-year Environment Plan and Net Zero emissions targets. This dedication includes tackling greenhouse gas emissions and waste.; ; As part of our FME Flow Hosted provisioning, we will implement sustainable data management practices, such as energy-efficient data storage and geoprocessing methods, optimising database management, and leveraging energy-efficient cloud infrastructures.; ; We will also employ eco-friendly development practices to ensure the software is as energy-efficient as possible, reducing the overall environmental impact of the portal. This includes optimising algorithms and database queries to minimise computational load and energy usage, as well as integrating tracking features to monitor usage activities and ensure that the infrastructure scales to the demands of the user, avoiding over-provisioning.; ; Collaborating with our supply chain, we will engage to ensure environmentally sustainable practices are followed, including the use of cloud-based services which offer a sustainable supply chain. ; ; As part of our company's Carbon Reduction Plan, we are committed to using train travel wherever feasible, and encouraging the use of electric or hybrid taxis when necessary. We aim to achieve Net Zero emissions by 2050, with a projected reduction in carbon emissions of 26% by 2028. To achieve this, we are implementing measures such as tracking and reviewing cloud computing metrics, reducing our office footprint, relocating to office spaces that source power from renewable energy resources, and encouraging virtual meetings with clients and prospective clients where possible.

  Covid-19 recovery

  In the wake of the COVID-19 pandemic, Tensing (Avineon Europe Limited) is committed to supporting the UK's recovery by leveraging geospatial technology and data to strengthen the wider use of datasets. The company aims to provide services and solutions which streamline access to and analysis of spatial and non-spatial data. This aligns with the Government's social value policy by promoting advancements in remote technology, safe working practices, economic growth, and innovation in high-growth sectors such as space and defence.; ; Tensing focuses on enhancing our clients' capabilities through precision, efficiency, and innovation, without direct community engagement due to data sensitivity. The company will engage stakeholders, validate requirements, explore options, build solutions, and ensure suitable remote working tools are in place throughout the project's duration.; ; The company recognises the importance of training and upskilling our clients' team members in the latest geospatial software solutions and tools. We provide a range of training courses to support this upskilling,; ; Tensing prioritises staff well-being, particularly for those transitioning to long-term remote work. The company implements remote well-being initiatives, focusing on mental and physical health, through virtual workshops, webinars, and the use of Microsoft Viva Insights. This holistic approach aims to maintain high levels of job satisfaction and productivity in a home environment.; ; The company's framework for monitoring, reporting, and feedback includes metrics on employment, upskilling, data access, innovation, and health and well-being. Reporting will be biannual, with interim updates provided every quarter to reflect progress and adaptations. Tensing's integrated approach supports the UK's recovery from the COVID-19 pandemic by prioritising social value through improved work-life balance, prevention of burnout, and personal development.

  Tackling economic inequality

  Tensing actively engages with the geospatial community through various platforms and events, demonstrating a commitment to fostering innovation and collaboration within the industry. They are regular participants in London GeoMob events, a series of meetups that provide a relaxed forum for discussing geo-innovation across Europe. These gatherings allow Tensing to stay connected with current trends and network with other professionals in the field.; ; In addition to local meetups, Tensing organises the annual 'FME UK Tour'. These events, held in multiple UK locations, draw industry professionals from organizations such as the British Geological Society, Edinburgh University, Halliburton, and the Welsh Government. These conferences serve as a vital platform for discussing the applications of FME technology within various industrial contexts, further strengthening Tensing's role within the geospatial community.; ; Tensing's involvement extends to significant industry conferences such as the AGI GeoCom23, where they have an opportunity to showcase their expertise and innovations. At this event, Tensing presented on the adoption of generative AI technologies in geospatial contexts, engaging with over 250 professionals and demonstrating the practical applications of these advanced tools in enhancing geospatial data processing and analysis.; ; Tensing is a member of Geovation, an initiative that lies at the heart of the geospatial ecosystem, connecting industry challenges with innovative startup solutions. Through Geovation, Tensing participates in both face-to-face and virtual collaborations, furthering its influence and leadership in the geospatial sector.; ; Their commitment to the geospatial community is also evident in their celebration of GIS-Day, recognizing the contributions of GIS professionals within Tensing and the wider Avineon Group. This celebration highlights their appreciation of the skilled individuals who drive the geospatial industry forward, underscoring Tensing's dedication to nurturing and recognising talent in their field.

  Equal opportunity

  Tensing (Avineon Europe Limited) is dedicated to promoting equality, diversity, and inclusion throughout its operations, aligning with the Equality Act 2010. The company recognises the advantages of a diverse workforce and strives to foster an inclusive environment where everyone can be their authentic self. Tensing is committed to the five foundational principles of good work outlined in the UK Government's Good Work Plan, which include job satisfaction, fair pay, participation and progression, wellbeing, safety and security, and voice and autonomy.; ; As an SME with 6 full-time UK employees, Tensing currently has an all-male workforce from various ethnic backgrounds. However, the European Avineon Group, which supports Tensing, has a nearly balanced gender dynamic and represents a wide range of ethnic groups. The company aims to provide a report by the end of Q3 2024 on metrics such as the percentage of under-represented groups in the workforce, apprenticeship schemes, and supply chain commitment to good work principles.; ; Tensing's recruitment methodology focuses on developing a positive action solution to tackle workforce inequality. The company utilises a web-based application system called TeamTailor to facilitate collaborative recruitment and provide feedback to applicants. Tensing ensures inclusive recruitment by leveraging social media and specialised job boards to attract diverse candidates. The company also offers personalised development plans, an inclusive working environment, diverse shortlists, skill-based assessments, structured interviews, transparency in pay and promotion, flexible working, and data collection to support employee satisfaction and progression.

Pricing

• Price: £15,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional versions of each FME Platform component is available. In the case of FME Flow Hosted the trial is time and credit limited, whichever is exceeded first. FME Form and FME Flow trials are time limited.
• Link to free trial: https://www.tensing.com/en/advice-fme-licenses

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk@avineon-tensing.com. Tell them what format you need. It will help if you say what assistive technology you use.