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AI TECHNOLOGIES LIMITED

management of cloud services

management of cloud infrastructures based on vendors or proprietary hardware and software including specialised cybersecurity vendors (Darktrace, SPlunk, logrythm etc.) and generalists (AWS, Azure, IBM, Gcloud etc.)

Features

  • remote and in premise configurations
  • bespoke customisation
  • training provided

Benefits

  • vendor agnostic
  • competitive pricing
  • initial training included

Pricing

£100 a unit

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea@aitechnologies.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 8 5 4 1 3 2 5 1 2 5 2 9 9 8

Contact

AI TECHNOLOGIES LIMITED Andrea Isoni
Telephone: +447580756898
Email: andrea@aitechnologies.co

Service scope

Service constraints
Flexible, case dependant
System requirements
Flexible

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Flexible, case dependant on SLA agreement
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
No
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Depending on the requirements the chat will be designed following WCAG 2.1 AA or EN 301 549.
Web chat accessibility testing
We implement bespoke solutions therefore depending on contract we will do the necessary tests as required.
Onsite support
Yes, at extra cost
Support levels
Since we are a bespoke development agency,we can provide different levels of services depending on the actual tender. Generally we have always provided an account manager for any project/contract with one or more engineer to develop the software.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Flexible, case dependant
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Flexible, case dependant
End-of-contract process
Hand over period with: final session for training and documentation review. Future work summary ideas.

Using the service

Web browser interface
Yes
Using the web interface
Flexible, case dependant
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Flexible, case dependant
API
Yes
What users can and can't do using the API
Flexible, case dependant
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
  • Other
Command line interface
Yes
Command line interface compatibility
Linux or Unix
Using the command line interface
Flexible, case dependant

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Flexible, case dependant under SLA agreement
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
Cyber security monitoring
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Flexible, case dependant

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Flexible, case dependant
Backup controls
Flexible, case dependant
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Flexible, case dependant under SLA
Approach to resilience
Flexible, case dependant under SLA
Outage reporting
Flexible, case dependant under SLA

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Flexible, case dependant under SLA
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We adhere to ISO 27001
Information security policies and processes
We have our own which adheres to ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Since we are bespoke software consultancy, we can be flexible, case dependant.
Based on project requirements and contract we can track the libraries and software for defined period of time with specific SLA (service level agreements) to fix potential issues. This includes security breaches or other security related issues.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Since we are bespoke software consultancy, we can be flexible, case dependant. Depending on the contracts we will run penetration tests , update libraries or underline software to the latest patches according to the SLA contract (usually within 12-48hrs), and regularly monitorsecurity websites including CSO Online, SIGNAL magazine, Sophos news.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Since we are bespoke software consultancy, we can be flexible, case dependant.
In software development, we proactively identify potential compromises through rigorous testing, stakeholder feedback, and risk assessment. When a compromise is discovered, we swiftly assess its impact on functionality, security, and user experience. Our agile response involves prioritizing resolutions based on severity and deploying patches or updates promptly. We maintain a rapid incident response protocol, ensuring timely mitigation and resolution of any unforeseen issues.
Incident management type
Supplier-defined controls
Incident management approach
Since we are bespoke software consultancy, we can be flexible, case dependant. We have pre-defined processes for common events, ensuring swift resolution and minimal disruption. Users report incidents through our dedicated support channels or integrated ticketing system. We provide detailed incident reports outlining the issue, its impact, and the steps taken for resolution. These reports are communicated promptly to stakeholders, fostering transparency and trust in our response capabilities.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use providers and third parties who adhere

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We have our own carbon reduction plan and adhere to net zero plan by 2050

Covid-19 recovery

Plan for mental health training (including Psychological First Aid by FutureLearn, Suicide Awareness Training – full version by Zero suicide alliance), volunteering and social distances

Tackling economic inequality

we do support yearly some local communities via donations: for example we donated to the Equality Trust. We also ahve old laptop donation program

Equal opportunity

AI Technologies also gives opportunities for a fresh graduate from a UK University to follow a real working code in AI in action (an area with both  skill shortage and high growth). We believe this is a massive opportunity for a young student to learn what an AI application can deliver and put his hands ‘dirty’ on code. He will obtain the initial experience to qualify for data science or software development junior roles and we always prefer students coming from less privileged backgrounds. We did recruit regardless of gender and backgrounds.

Wellbeing

We have programs for meditations and breath classes available for all the staff

Pricing

Price
£100 a unit
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrea@aitechnologies.co. Tell them what format you need. It will help if you say what assistive technology you use.