EntServ UK Ltd part of the DXC Technologies Group

DXC Technology Procurement MI Platform

Fully tailored, fully managed, securely hosted, cloud-based procurement management information solution that ingests, stores, transforms, analyses and links data sources from multiple source systems.
Data transformation and data quality are core elements, providing easy to use, self-service business intelligence to Public Sector clients.

Features

• Fully audited, automated and manual data ingestion and transformation
• Secure web portal user interface with file upload facility
• Flexible reporting options for Power BI and data API
• Interoperable with eProcurement systems to automatically ingest data
• Human machine teaming, combination of automated and manual data validation
• Fully customisable to customer requirements and data sources
• Role based security and data security at record/table level permissions
• User support and web training portal
• Leading edge data technology component solution
• Deep domain expertise in linking and analysing of procurement data

Benefits

• Unified data ingestion, transformation and reporting platform for procurement data
• Aggregation, synchronisation and standardisation of data across procurement systems
• Easy to use, self-service procurement management information users
• Provides a single source of trusted and high quality data
• Pre-built reports so users to benefit from analysis immediately
• Ability to create and schedule bespoke reports
• Scalability; scales to include additional internal and external datasets
• Options for fully hosted and managed service or hybrid model
• Fully audited and transparent data transformation pipelines

£525 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

486442576495378

Contact

DXC Frameworks Team
+44 330 105 8389
ukitenders@dxc.com

Service scope

• Service constraints: None
• System requirements: Access to modern internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions acknowledged within 1 hour during standard working hours and users are provided with a time estimate for resolution.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Support level provided for the fully managed services with operational management of the Cloud environment, including financial analysis and transparency, security analysis, security management, governance and on-demand expertise. DXC can provide a technical account manager and cloud support engineer.; ; Cost is from £540 per month plus 2% of Cloud spend.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User engagement is a key part of the managed service delivery. A secure web portal provides an easy to use navigation tool for users to access all parts of the solution. Included in the web portal is a Support site that provides self-service user training collateral. ; ; DXC's Procurement Analytics Support team provide virtual training via Microsoft Teams, telephone support for ad-hoc queries and on-site training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video files
• End-of-contract data extraction: User can export data from the reporting tool, via the data API or a full data extract provided by DXC in line with an agreed Exit Plan.
• End-of-contract process: Data extract would be provided as an additional cost at a day rate agreed as part of the Exit Plan.

Using the service

• Web browser interface: Yes
• Using the web interface: Secure access is provided to users via a web portal. Custom text and logo can be included on the Home Page. The web portal provides functionality to manually upload small files, access pre-built reports and manage users. A support site is also accessible via the portal providing self-service user training. ; Any complex data changes will be managed by DXC data operations support to ensure that data quality and data integrity is maintained.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: Accessibility testing complies with WCAG 2.1 AA using a recognised testing tool
• API: Yes
• What users can and can't do using the API: An API is available for users to access the ingested, cleansed and transformed data. Pre-built reports are available as standard for all users, however if the user organisations have a corporate standard or alternative, preferred BI reporting tool, the data API provides full flexibility.
• API automation tools: Other
• API documentation: Yes
• API documentation formats: PDF
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: The solution is Cloud based and scales on demand, dependent on any expenditure caps and SLAs agreed within the contract.; Scaling thresholds determined against performance SLAs
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: TBC

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon AWS, other data technologies providers

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data storage solutions utilise Encryption at Rest technology
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Cloud hosted solution with multiple environments
  • Development, Staging, Production and Mirror Production environments
• Backup controls: As the solution is provided as a managed service, users cannot control what backups are performed.; A service snapshot cycle will be established as required by contract SLAs to provide the necessary Backup/Recovery timeframes for the solution. The backup/recovery solution is implemented in line with industry best practices.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The solution is designed to have two instances of the production environment running in parallel which provides 99.9% availability
• Approach to resilience: Environment duplication with failover/load-balancing. Local, Zone, and Geographic redundancy.
• Outage reporting: Cloud hosting provider publicly reports outages at a certain level (such as datacentre, or region). Environment monitoring and reporting is built into the solution.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: No external user access to management interfaces
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Through purpose built internal management portals accessible by DXC Support staff and Cloud service provider services administration portals.
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd’s Register
• ISO/IEC 27001 accreditation date: 28/05/2018
• What the ISO/IEC 27001 doesn’t cover: Available on Request
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 29/11/2016
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DXC information security policies and processes are accredited to ISO 27001 and comply with National Laws and Industry Policies where applicable.; All DXC staff complete mandatory security policy training every 6 months.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Configuration and change management conducted to ITIL standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability and Patch Management are delivered in line with specific policies which are verified as part of the CSA Star and ISO27001 certifications.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective Monitoring is provided in line with GPG13 requirements.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident Management follows documented Security Incident Management Policies and Process which are verified as part of the ISO27001 and CSA Star Certifications.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Third-party
• Third-party virtualisation provider: Cloud Service Providers
• How shared infrastructure is kept separate: VPNs are used and separate Cloud subscriptions for each customer.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: 3rd party Cloud providers maintain their own data centre certifications.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We recognise the impact companies have on the environment we all live in. We are committed to being net zero by 2050 in the UK. The Science Based Targets initiative (SBTi) has validated our near-term emission reduction target of 65% by FY30 against our FY19 baseline as being in line with minimizing global warming to 1.5°C. In FY23, 96% of the energy we purchased in the UK was renewable. We are continually improving the efficiency of our offices and data centers, and are ensuring that our data centers are certified under the ISO 50001 energy management system standard. We are also advancing the sustainability of our IT services, helping our customers to become more sustainable. We are members of the Green Software Foundation, a non-profit with the mission to build a trusted ecosystem of people, standards, tooling and best practices for creating and building green software. We help our customers increase their energy efficiency and reduce their environmental impacts with proprietary technology and next-generation solutions such as cloud computing, desktop virtualization and data center management. We will build on our existing programme of sustainability activities to deliver additional environmental benefits in the performance of the contract.

  Tackling economic inequality

  We provide high-quality learning and development opportunities to young people via our Early Careers Programme and Digital Futures Academy. Our Early Careers Programme provides development opportunities and training to enable young people to jumpstart their careers. We focus on developing potential, and our programme is designed to broaden and deepen knowledge. DXC and Manchester United Foundation have partnered to launch the DXC Digital Futures Academy, a four-year education programme for secondary-school students in the Greater Manchester area. The academy aims to support, inspire and empower young people, connecting them to opportunities and enhancing their career prospects in the technology sector. 50 students aged 12-13 years old are participating in the programme, which includes teaching technology, personal and professional development skills. We will build upon our existing programme of activities to create new jobs and new skills during the performance of the contract.

  Equal opportunity

  We are building an inclusive, high-impact culture based on equitable practices and diverse employee perspectives. We achieve this through our focus on impact-driven programmes - for example, the DXC Dandelion Programme. The DXC Dandelion Programme provides an environment that supports and celebrates the talents and skills of neurodiverse people — such as those with Autism, ADHD or Dyslexia — and helps them build valuable skills to pursue a career in information technology. The DXC Dandelion Programme has been awarded a Silver award for Best Learning Programme that Supports and Promotes Diversity, Equity and Inclusion from the Brandon Hall Group. We are also a Disability Confident organisation in the UK and achieved a top score of 100 in the 2023 Disability Equality Index. 99% of our global workforce is enabled to work virtually, including from home, and all of our people are able to apply for flexible working, supporting the needs of diverse individuals. We also support a diverse, inclusive and equitable culture through our Employee Resource Groups. They provide support, networking and allyship to diverse individuals, as well as valuable feedback to the organisation on how it can better support diverse communities. Our ERGs work closely with HR to continuously evolve our best practice. We have several ERGs including for: ; • Gender ; • Race and ethnicity ; • Disability and neurodiversity ; • LGBTQ+ ; • Armed forces ; ; We will build upon our existing programme of diversity, equity and inclusion activities to support equal opportunity during the performance of the contract.

  Wellbeing

  Caring is core to our values. We take care of each other and work as a team to build a sustainable company that supports our communities. This includes supporting the health and wellbeing of our people and wider society. As a virtual first organisation, 99% of our global workforce is enabled to work virtually, including from home. Working from home can be more inclusive for people with disabilities, health conditions and caring responsibilities. We also run several programmes to support the physical and mental health of our people. This includes:; Wellbeing Awareness Programmes. Working with our partners and delivered by Wellbeing Champions alongside HR, we provide a number of awareness programmes and activities throughout the year centered on improving the health and wellbeing of our employees. For example, walking challenges, healthy eating programmes, and financial planning support.; Employee Assistance Programme, supporting the personal matters of our people. Services are available 24/7, 365 days a year, and include counselling, online CBT and critical incident support, as well as health checks, mood trackers, and wellbeing articles. ; Mental Health First Aiders. We work with Mental Health First Aid England, a social enterprise, to train our employees as Mental Health First Aiders (MHFAs). ; We will build upon our existing programme of wellbeing activities to support the wellbeing of the workforce in the performance of the contract.

Pricing

• Price: £525 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukitenders@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.