Khipu Networks Limited

Alcatel-lucent Enterprise (ALE) Networking: Wired and Wireless - Smart Buildings

ALE innovate and manufacture mission critical cloud managed networking solutions for: SD-WAN, Data Centres; Enterprise Core and Edge (including hardened switches); Remote Workers; IOT, WiFi6 and Location Based services (wayfinding and asset tracking solutions). The range supports recognised industry standard protocols including SPB allowing smooth migration from other vendor technology.

Features

• Intelligent fabric enabling self-configuration
• Location based services’ asset tracking, geolocation, wayfinding and geopositioning
• Integrated Security & IOT Containment at the access layer
• Real time reporting and alerts
• Remote Access solution for Home or temporary office
• Smart Analytics both network application and business
• Template Based provisioning enables plug and play networking
• Service define Networking securing access to defined client devices
• Unified Access across all the Portfolio
• Unified Network Management wired, wireless, LBS

Benefits

• Secure Network Access, reducing security threats from inside the network
• Plug and Play networking, simplifying network configuration
• Follow me profiles, logical segmentation of the network
• Simplified Processes, Predictive analytics and reporting
• Quickly manage content on the move anywhere any device
• Multi-tenant services
• Real Time network monitoring and auto reporting for CIO’s
• Application visibility and management
• All Licensing included from day one enabling all features

£133.29 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

486761214354695

Contact

Sales Team
0345 272 0900
Sales-UK@khipu-networks.com

Service scope

• Service constraints: Access to OmniVista Cirrus Cloud Management Platform is supported on the following browsers: Internet Explorer 11+ and (on Windows client PCs), Chrome 68+ (on Windows and Redhat/SuSE Linux client PCs), and Firefox 62+ (on Windows and Redhat/SuSE Linux client PCs). ; ; Third party equipment is not supported at this moment in time. Minimum Alcatel operating system (AOS) software requirements 6.7.2.R05.; ; Currently each OV tenant can support up to 5000 devices.
• System requirements:
  • HTTPS Access through Firewall for Networking equipment for management
  • Up to date Web Browser
  • NTP Server required for Security certificate registration
  • DHCP services required on local site
  • DNS services required on local site
  • Internet connection of greater than 2mbps
  • Software license included in default solution

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: KHIPU delivers support packages with associated SLAs. The response time SLA is linked to the priority of the incident. Response times can vary from 30 minutes (Priority 1) to 4 hours (Priority 4), depending upon the severity of the support call logged. We can also offer bespoke support packages that allow the initial response time to be tailored to the environment if required. The initial response time does not differ based upon the time of day nor day of the week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To evidence this, we have a number of exceptional customer references should customers wish to speak with them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services: ; ; • Maintain Services is KHIPU's 'break fix' level of support. ; • Monitor Services offer “Pro-Active” monitoring and alerting via KHIPU's “KARMA” service. ; • Fully Managed Service, KHIPU assumes full responsibility for the running of your devices.; • Co-Managed Service, KHIPU assists with the running of your devices.; • KHIPU SOC Service offers a complete, detection and response service protecting your critical infrastructure from cyber-attacks.; ; • All services are available 8am to 6pm Monday to Friday, or 24x7x365(366) ; • Telephone, Email, Secure Portal and Remote Access Support ; ; KHIPU would also assign a Technical Account Manager to every customer, who would be responsible for ensuring that SLA's are met in the event that customers call upon the agreed support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For the delivery of the service, KHIPU follows our ‘Project Process’ which has the following primary stages: ; ; • Stage 1 – Service scope ; • Stage 2 – Assessment ; • Stage 3 – Report correlation. ; ; This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that they may have. A set of project and technical documentation is then created, based upon the discussion. It is then circulated with the customer for their feedback and signature. From this point there is an agreed change control process for anything necessary which is under the control of both KHIPU and the customer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: There is no process defined for extracting any data after the contract ends. At the end of the grace period the data pertaining to the service is deleted/destroyed. Leaving data to facilitate the freemium service.
• End-of-contract process: Every activated subscription has an Expiry date associated to it.; There are 2 time periods to be aware of:; Access Grace Period : 90 days (3 months) after expiration date. ; During this period:; - customer can access their OmnivIsta Cirrus setup and configuration as usual.; - customer can renew their expired Subscription and reinstate their OmniVista Cirrus setup. ; After this period: ; - the account will be downgraded to Freemium and customers cannot reinstate their OmniVIsta Cirrus setup. ; - Only their Device Catalog inventory will be available, as it is a Freemium account now. ; - For anything more, they will need to buy a new subscription and setup their OV afresh.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can make all necessary configuration and management changers and setup Networking services through the web interface. For both wired and wireless devices here is an example of some of the services that can be setup through the Web Interface:; ; • Device management, reports, alerts, performance monitoring; • IP routing, Vlans, VRF’s, Vxlan; • Secure Profiles, containers and enforcement for IOT and user devices; • AP groups, SSID’s, meshing, Remote AP, VPN Server, WIFI 6; • Authentication, 802.1x, Mac, captive portal for guest users; • SIP, QOS, application management ; • Multimedia services; • Administration, access rights read/write; • RF planning, Heat maps, RF monitoring ; • Multi-gig setup
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: WCAG 2.0 is utilised in this solution.
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users can access a list of API’s, with instructions on how to use them and a sandbox to practice/test said API services at http://ovcirrus.com/api.; ; Omni Vista uses OAuth 2.0 protocol to authorise and authenticate calls. It provides secure access to protect your resources, thereby reducing the hassle of asking for a username and password every time a user logs in. After successfully logging in, an access token will be provided which can be used to authorise rest of API.; ; Users can create an account and join our Communities to swap and test API configuration; List of some of the services available via API; ; • Get list of devices available in Cirrus network ; • Login/Logout; • Multiple filters can be supported. These filters are Key, Value pair - Sample Keys are name, location, status, ipAddress, macAddress, instanceid and corresponding Values are data to be filtered.; • Get default-online-client; • Get Notification alarms; • Apply Trap Configurations; • Update WLAN or SSID; • Create WLAN or SSID; • Get WLAN or SSID; • List of Topology links; • List of hardware inventory; • list of VLAN’s; • List of Ports; • Update Access Role profiles; • list of Bridge Access points
• API automation tools: Ansible
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• Command line interface: Yes
• Command line interface compatibility: Linux or Unix
• Using the command line interface: Command Line Interface (CLI) is available via SSH connection from the Cirrus management platform to all Networking equipment. Users can make temporary or permanent changers from the CLI. There are no configuration limitations when using the CLI.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Any customer with 100 or more devices receive a dedicated VM in the cloud to host their management system. Only smaller sized tenants share their VMs with other tenants, with up to 15 tenants sharing. Amongst the smaller sized tenants, there are quotas allocated for each tenant so that one tenant’s demands do not affect other tenants.; DevOps maintains constant monitoring, in case a user’s usage grows to the point where they should be relocated.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Alcatel-Lucent

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Device Catalogue
  • Managed Devices
  • The entire OmniVista Cirrus Data Base
• Backup controls: There are 2 backups: network devices (Switch/Access Point) level backup for switch image and configuration data, OmniVista Cirrus level backup for OmniVista Cirrus configuration data. ; Users can fully control/configure switch/AP level backups. User can also schedule periodic network devices Switch/AP level backups at whatever time they want. ; Users cannot control OV level backups. OV level backups happen on a weekly basis and persisted for 2 weeks after the backup.
• Datacentre setup:
  • Multiple datacentres
  • Single datacentre
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the agreed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
• Approach to resilience: Available upon request.
• Outage reporting: Email alerts are sent out, with status updates also being sent out through twitter (regarding planned and unplanned outages). There is also a public dashboard at ovcirrus.com.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: For Management access (tech support, R&D, DevOps teams), Username & Password and 2 factor authentication is required.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance
• ISO/IEC 27001 accreditation date: Original Approval: 6th May 2010, Current Expiry: 5th May 2025
• What the ISO/IEC 27001 doesn’t cover: All areas of KHIPU's business is covered under ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and ISO45001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immediately.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the configuration of the service are managed through an ITIL based Change Control Process. This looks at technical suitability, security risks and impact to service; the output from which is clearly communicated to the customer where the ultimate decision will be made to proceed or not. This takes into account any commercial considerations necessary and provides an audit trail, ensuring that all aspects of the change are considered.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
• Incident management type: Supplier-defined controls
• Incident management approach: As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided as part of the onboarding process.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: KHIPU utilises the ARK Cody Park Data Centre.; ; ARK is part of the Climate Neutral Data Centre Pact (CNDCP) Refer: https://arkdatacentres.co.uk/sustainability/; ; Power: All Ark facilities are powered by 100% renewable energy. Renewable energy has been purchased for up to 3 years ahead for their facilities.; ; Standby Power: By the end of 2023 Ark had replaced the diesel in their standby generators with Hydrotreated Vegetable Oil (HVO). ; ; Cooling: The facility utilises innovative direct air evaporative cooling capability that dramatically lowers energy consumption and can provide compressor free cooling for 99% of the year. This ensures that data centre cooling adapts to IT load in real time to reduce wasted energy and deliver the appropriate amount of cooling to each rack.; ; Reduced Water Consumption: Ark has developed a ‘water buffering and saving mode’ for the cooling equipment which has reduced original peak water usage by 85%. Employing this approach with established rainwater harvesting designs it is possible for the Ark data centre evaporative cooling systems to operate solely on harvested rainwater.; ; IT Infrastructure: Servers are virtualised wherever possible to reduce the amount of hardware required. End-of-life equipment is decommissioned, removed, and recycled.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  KHIPU is committed to monitoring and reducing our environmental footprint. We are an ISO14001 Environmental Management certified company and complete an internal audit annually which provide updated targets for our company and supply chain to aim for. ; ; We update our initiatives on our website: https://www.khipu-networks.com/khipu-is-green/.; ; • Employees and our supply chain are made aware / reminded of their environmental impact.; • We regularly review our products, services, and suppliers to ensure we are using the most suitable environmentally friendly options.; ; KHIPU and our supply chains are committed to minimising impact to the environment from our solutions by reusing, recycling, and adopting processes that conserve raw material, energy, and water.; ; The company is part of a movement called “techies go green” (https://www.techiesgogreen.com), aimed at increasing awareness and we are committed to decarbonising our businesses and making them green and verifiably sustainable. ; ; Where possible, we work with customers remotely to reduce travel costs and for each day an engineer installs / supports a customer remotely we plant 10 trees. Tracking of our progress is available here: (https://moretrees.eco/forest/khipu/).

  Covid-19 recovery

  Our plans and processes provide mitigation against a wide range of potential incidents including the unforeseen events mentioned.; ; The procedures have been regularly tested both theoretically and in real events. In 2017 we activated the plans as part of an office relocation, we had no loss of services or unexpected downtime.; ; On the 9th March 2020, we activated our Pandemic Policy which was created during the original SARS threat. This was activated across our UK and South Africa offices in advance of the UK and SA Government lockdown. We successfully had 98% of staff working from home, 2% of staff worked in our UK office. ; ; The business managed to offer and operate the majority of our services remotely. We continued to provide on-site resources to customers running critical life supporting systems (i.e. Healthcare / Social Services). ; ; Since the removal of lockdown restrictions, we have moved to a hybrid operation where staff aim for a minimum of 3 days in the office, 2 working remotely. KHIPU invested in a new HQ building during 2021-2022 and modelled our offices to support the most flexible ways of working.

  Tackling economic inequality

  As a business we understand that we can make a difference in tackling economic inequality, with KHIPU being fortunate to operate in the Technical Business Sector which is a robust market. This allows the company to invest into our workforce, both in terms of relatively high salaries and also support services (pension contributions, healthcare, dental care, welfare support, regular health checks, training, team building, career options).; ; We offer flexitime to the workforce, offer hybrid working, provide a very good maternity / paternity scheme, invest in apprentices, and also graduates and have workforce age from ~19 – 70 years of age. Over 40% of our senior staff identify as female and we support all of our staff in any way we can. ; ; Outside of our business, KHIPU invests into charitable causes, we have invested in building a computer laboratory in a township school in South Africa. We invest in youth sports and various health related charities.

  Equal opportunity

  KHIPU has a strong ethos on diversity and inclusion with our main objective being that our company and staff understands and promotes equality, diversity, and inclusivity internally and externally with suppliers and customers. ; ; We have not set any specific target; however, we have found that our organisation has organically grown in a manner fully supportive of our main objective for equality, diversity, and inclusivity. ; ; This organically grown culture exists across our UK and South Africa based offices, we also ask our supply chain to confirm their commitment to supporting our own objective in this manner.

  Wellbeing

  KHIPU has a very active “People Operations” department with representatives across our main offices in the UK and South Africa. They provide a wide range of help and support to all staff, including their families as appropriate. Our team have trained first aiders and also have received mental health awareness training. All staff have access to our internal support team and can also be referred to 3rd party experts (via our company-wide healthcare scheme). The company invests in an annual health check (optional but recommended for all staff) by a 3rd party company, this also offers advice on mental health, fitness, diet etc. ; ; The company has invested in excellent office facilities, both in terms of general office location and facilities within our offices. This allows staff multiple options for stress reduction, teamwork or relaxation as required. We suggest that all staff walk around and do not sit too long at their desks, offer stand-up desk workstations and we try to cater for any staff members working preferences.

Pricing

• Price: £133.29 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: KHIPU provide a 30 day free trial of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.