Issured Ltd

Search and data services

Provision of multiple database engines that can be tailored to host a variety of application services including SQL. Issured services include: Research and Development (R&D), analytics, software design, infrastructure design on premises, off-premises, Private cloud, SaaS, IaaS, PowerBI.

Features

• Remote Access Provision
• Search Across Multiple Datasets

Benefits

• Provides Published Results from Multiple Search Parameters
• Provides an Automated Result Report Tailored to the Parameters

£945 to £1,340 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@issured.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

487422894165584

Contact

Jonathan Empson
+44 7921571448
info@issured.com

Service scope

• Service constraints: The service will be operated for normal working days for England and Wales excluding bank holidays.; Normal service will be 09:00 to 17:00.; Each service configuration will be discussed on request.
• System requirements: Web Browser preferably Chrome

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Weekdays within 15 minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Can be provisioned as required.
• Web chat accessibility testing: An agreed test approach will be developed when onboarding with defined use cases.
• Onsite support: Yes, at extra cost
• Support levels: We provide a technical account manager for all clients. The service operates as follows:; - First line - service desk; - Second line - Technical support team; - Return to manufacture or third line software development; Escalation approach: ; - Escalation to senior management team for any customer concerns; Cost of Service; - The cost of the service is an agreed price based on an agreed number of incidents in a given period; Note: 7 days a week does not include public holidays
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full on-site training and documentation required.; We offer train the trainer services for additional cost if required for onsite users.; Where we can offer remote training we do, and all our services have one days remote training included.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: We provide users with the option to extract their data in a structured data format. ; XML; JSON
• End-of-contract process: The provision of extracted data will be part of the boarding approach. An agreed approach will be made during the onboarding phase and documented in the on-boarding agreement.; All changes will be managed under strict change control.

Using the service

• Web browser interface: Yes
• Using the web interface: Uses have full access to the service through the browser.; All features are configurable and through the web interface.
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: All testing is conducted during development. We will develop specific use cases for users and test to this use case on request.
• API: No
• Command line interface: No

Scaling

• Scaling available: No
• Independence of resources: We adopt careful planning and provide capacity to our existing service provision that enables us to onboard new customers in a controlled manner.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All databases
  • All user data
• Backup controls: During the onboarding and the service scope definition for the backup will be defined. ; A defined schedule will be issued and this remains in place unless a formal change is made following the necessary contractual agreements.
• Datacentre setup: Single datacentre with multiple copies
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We provide 9 to 5 service operation.; We agree the SLAs during the on-boarding and service definition. ; An agreed set of SLAs will have a period of bedding in before any refunds become applicable.
• Approach to resilience: We offer a single data centre configuration.
• Outage reporting: Email alerts and by phone as required.

Identity and authentication

• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: We adopt separation and the management layer is not accessible to the users.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certified Quality Systems Ltd
• ISO/IEC 27001 accreditation date: 22/03/2025
• What the ISO/IEC 27001 doesn’t cover: Our end to end business is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO: 9001 22/03/2025
  • ISO: 22301 31/10/2026

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO/IEC 27001 and we adopt NIST

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow ITiL4, ISO 27001 and ISO 9001
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We are certified ISO 27001 and this contains our process and procedures for vulnerability management.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We are certified to ISO 27001 and our protective monitoring approach is reflected in this.; We conduct a full risk treatment plan and ensure that all risks are mitigated.; Our service is managed by our own service desk team. We conduct at least daily checks and if necessary we implement our CERT incident response on the identification. Any P1 is dealt with as the highest priority and a response is made with 1 hour.
• Incident management type: Supplier-defined controls
• Incident management approach: We follow ITiL4 best practice.; All of our processes are in our service tool. All pre-defined common events are managed by our service team.; All user incidents can be reported by email, SMS, telephone and or directly into our service tools if this is permitted.; Incident reports are provided throughout an event as it evolves. This is often email in the first instance and followup telephone calls.; We provide a monthly performance report that clearly shows all incidents and their resolution.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Multiple tenancies

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We use Microsft Azure as our services.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a digital transformation company, we are experts in working with our clients to implement operating models and innovative technology that maximise the benefits from remote working to deliver positive operational, socio-economic and environmental impacts. This is something we implement within our own operating model. Although our carbon footprint is relatively low, we are committed to delivering continued improvements in our operating practices both within the UK and overseas to reduce our negative environmental impact. The Government have set a target date of 2050 for organisations to achieve a Net Zero Carbon Footprint. We at Issured do not intend to wait until then and this plan sets out what we will do in order, to achieve our goal of a Net Zero Carbon Footprint by 2030, thus contributing to the wider global effort to combat climate change. In developing this plan, we have considered where, as an organisation, we produce our emissions, what as an organisation creates our most emissions and therefore where we can prioritise change and make the biggest impact to reduce these. This plan and its implementation has the buy in of all Issured staff and has been produced through staff engagement. The plan has been approved by the Issured board of Directors and Senior Leadership team at the Operations Board. We will work with all organisations to support and deliver their climate plans. Issured.com provides more details.

  Covid-19 recovery

  Working during the pandemic saw the change across organisations to adopting more remote working practices. This is now the normality and we have seen the need to adopt a different focus on the wellbeing of our employees, partner staff and client staff. Our approach to the working location has changed. Remote working alone is not healthy and we encourage all staff to ensure that they engage proactively face to face to share experiences and work through problem sets. Interaction remains a key aspect of working productively and it requires a blend of engagement approaches. We have continued to offer remote interviews for employment opportunities and the use of our own tools Mea: Connexus and Mea: Fuse that enables the interview to be shared internally has proved to be a multiplier. This provides the capability of being an immutable record with bookmarks and we have found that this fosters more trust in remote engagement with the team able to relook and verify the meeting using the voice to text transcript.; For Human resource concerns Mea: Connexus has enabled a formal record to be used that breeds trust and openness.; Interaction remains a key aspect of working productively and it requires a blend of engagement approaches. ; We continue to be cognisant to social distancing and are open to our staff and partners’ needs. If staff feel nervous about joining in we continue to offer masks and gel as needed. What continue to do is make everyone feel that their own needs are being met. If staff require social distancing we support this to enable contribution to the face-to-face meetings and workshops. We continue to provide a booking service for all our rooms and if we need more space to accommodate our staff safely, we hire locations of a sufficient size.

  Tackling economic inequality

  We are always considering differing ways to support local communities. Issured has worked alongside TRACK to create over 100 paid employment opportunities for autistic adults in our local area. This is something that we could help facilitate through providing additional training sessions for employers. Nationally just 22% of autistic adults are in any sort of employment. Employment brings many benefits to the individuals and businesses involved both socially and economically.; Our sponsorship of The National Museum of Computing brings us closer to the entrepreneurs of the future. We provide direct support to their work with schools and STEM. Our team is actively engaged to make a difference to young people and their education.; Working with our partner IdentifiGlobal we have built up access to key staff with cyber and technology skills sets. This enables us to support the skills shortage in the technology disciplines. In addition, as a CMI certified centre we are developing our proactive approach to skilling in leadership and management by offering CMI certified certificates and diplomas.; Our research and development in the use of the latest technologies, in particular, AI, ML and blockchain. We invest in what is needed and by blending understanding of what is required throughout the contracts we can work together to bridge gaps in relatively quick time. We bring our specialists who have skills and experience at working in multi-vendor partner teams to ensure that the best solutions are introduced.; Our cyber security experience and skills span the whole Government security tiers and we have developed close working relationships with our partners to improve how they develop solutions to problems by building security into the requirements and the agile design methodology. Our service team provides proactive security monitoring both to the client and to the supply chain enabling intervention as necessary.

  Equal opportunity

  We are committed to encouraging equality, diversity, and inclusion among our workforce and eliminating unlawful discrimination on any of the protected grounds in the Equality Act. ; We provide equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.; We have a diverse workforce and believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.; We encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. ; We take positive steps to ensure that our employees, stakeholders, contractors and clients enjoy an experience that is fair, equitable and free from discrimination.; To help achieve our goal of a diverse and inclusive workplace, we have implemented: Equality, Diversity, and Inclusion Training; and Unconscious Bias Training.; We operate a fair and transparent pay system based on objective criteria and free from gender bias.; We carry out annual reviews/audits of pay and benefits for existing workers and initial pay and benefits for new workers within the organisation, including those on parental leave, sick leave, and career breaks, considering the findings and taking action to address any pay discrimination. Our equal opportunities and fairness at work practices includes: Investment in our staff offering a range of training and development opportunities; strong equality and diversity policy including regular equal pay audits; reasonable adjustments and flexible working to support the work life; provide an enhanced maternity & paternity policy; inclusion; representation of ethnic groups across our workforce; and a focus on positive contributions to society, the environment through community involvement, employment policies and actions that we take.

  Wellbeing

  We have been working on several different projects to ensure wellbeing remains at the forefront of people’s actions. We launched your TRACK to support people back into work following a period of remote working. This includes training and support for employers and employees to help individuals to thrive in the workplace. It is crucial for businesses to understand the environmental changes they can make which can support the well-being of all employees.; We offer a range of support for staff, with a focus on individuals and meeting their needs, rather than a one size fits all solution which is not suited to support the well-being of individuals. It is crucial to recognise that both physical and mental wellbeing needs to be considered through each action the business takes. ; We recognise that providing a supportive, inclusive working; environment will improve the physical and mental health and well-being of our staff.; We have introduced wellbeing initiatives that include: a person’s working pattern; provide access to office space that is supportive of collaboration; provide remote access software; permission to work at home on set days, or flexibly; include mental health in diversity and inclusion strategies; include transparency and accountability. ; We are implementing an improved questionnaire for us to; monitor, measure and support employees with their health and wellbeing.; We continue to work with businesses providing them with support services to help meet the needs of individuals. Forming partnerships with our contractors/ suppliers and customers is crucial because we can help ensure that support is personalised.; Through working with Café Track, we have been able to offer a range of local community activities. This has included: “tea and talk” groups to help reduce social isolation; organising and distributing food parcels for local community groups; and running activities to help people support their local community.

Pricing

• Price: £945 to £1,340 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@issured.com. Tell them what format you need. It will help if you say what assistive technology you use.