Khipu Networks Limited

HPE Aruba ClearPass Policy Manager Network Access Control Solution

KHIPU's cloud delivered service of HPE Aruba's ClearPass Policy Manager solution provides design, implementation and support for deploying RADIUS, role and device-based secure network access control for IoT, BYOD, corporate devices, as well as employees, contractors and guests across any multi-vendor wired, wireless and VPN infrastructure.

Features

• Role-based, network access enforcement across multi-vendor wireless, wired and VPN
• Intuitive policy configuration templates and troubleshooting tools
• Supports multiple authentication/authorisation sources (AD/LDAP/SQLdB)
• Self Service device on-boarding or BYOD with built-in certificate authority
• Guest access with extensive customisation, branding and sponsor-based approvals
• End user device profiling for assisting security posture identification
• Integration with key EMM/MDM solutions for device assessments
• Comprehensive integration with Aruba 360 Security Exchange Program
• Single sign-on(SSO) support for Ping, Okta and other identity managers
• Simple deployment of eduroam, govroam, Gov.WiFi, and more

Benefits

• Consistent cloud based policy enforcement across your entire network
• Single platform servicing multiple distributed sites and organisations
• Straight forward integration with existing third-party security and workflow systems
• Integration with external services such as Eduroam or Govroam
• Integration with cloud identity stores such as Azure Active Directory
• Deployment scalability supports tens of thousands of devices and authentications
• Provides advanced network access reporting and alerting capabilities
• Integration with Palo Alto Networks for perimeter to endpoint security

£1,858.50 a server

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

490265734760329

Contact

Sales Team
0345 272 0900
Sales-UK@khipu-networks.com

Service scope

• Service constraints: The ClearPass Cloud Services relies on utilising an appropriate active account on a hosted cloud service, such as Amazon Web Services (AWS). That account will require cloud host resource(s) (CPU/Memory/Disk/Bandwidth) which are calculated and agreed upon during the design phase of the project (dependant on the exact customer service configuration and scale). Specific features, such as integration with on premise MS Active Directory, may necessitate additional functionality; such as VPN connectivity to be implemented. Specific options, such as firewalls, might need to be implemented dependant on the customer security policy.
• System requirements:
  • A hosted cloud service, such as Amazon Web Services (AWS)
  • ClearPass Amazon Machine Image, or similar, for user’s cloud service
  • Appropriate Aruba ClearPass Licensing

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: KHIPU delivers support packages with associated SLAs. The response time SLA is linked to the priority of the incident. Response times can vary from 30 minutes (Priority 1) to 4 hours (Priority 4), depending upon the severity of the support call logged. We can also offer bespoke support packages that allow the initial response time to be tailored to the environment if required. The initial response time does not differ based upon the time of day nor day of the week.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To evidence this, we have a number of exceptional customer references should customers wish to speak with them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services: ; ; • Maintain Services is KHIPU's 'break fix' level of support. ; • Monitor Services offer “Pro-Active” monitoring and alerting via KHIPU's “KARMA” service. ; • Fully Managed Service, KHIPU assumes full responsibility for the running of your devices.; • Co-Managed Service, KHIPU assists with the running of your devices.; • KHIPU SOC Service offers a complete, detection and response service protecting your critical infrastructure from cyber-attacks.; ; • All services are available 8am to 6pm Monday to Friday, or 24x7x365(366) ; • Telephone, Email, Secure Portal and Remote Access Support ; ; KHIPU would also assign a Technical Account Manager to every customer, who would be responsible for ensuring that SLA's are met in the event that customers call upon the agreed support service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For the delivery of the service, KHIPU follows our ‘Project Process’ which has the following primary stages: ; ; • Stage 1 – Service scope ; • Stage 2 – Assessment ; • Stage 3 – Report correlation. ; ; This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that they may have. A set of project and technical documentation is then created, based upon the discussion. It is then circulated with the customer for their feedback and signature. From this point there is an agreed change control process for anything necessary which is under the control of both KHIPU and the customer.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The configuration templates and reports are made available to the buyer prior to the service ending.
• End-of-contract process: At the end of the contract, the service will cease unless extended. The buyer is given notice of the contract expiration. Once all data is extracted which the buyer requires, all configuration and log data is deleted/destroyed.

Using the service

• Web browser interface: Yes
• Using the web interface: The web interface is primarily used for policy management configuration and administration; not for service setup. Administrators use the web interface to define authentication services and access policy as well as access tracking and logging. System services, such as cluster configuration and license usage, are also provided through a management dashboard. Additionally, web based user device on-boarding and guest authentication can also be activated depending on the specific customer configuration. Available web interface functions are controlled by the permissions granted by the administrator.
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: KHIPU is a reseller, the product is created and tested by HP Enterprise and is tested by them for accessibility.
• API: Yes
• What users can and can't do using the API: The ClearPass API is restricted to developer use for application integration and not for service configuration. It is used for integrating applications such as third-party MDM solutions using the API to simplify the sharing of user and device context through bidirectional communication with numerous external systems.
• API automation tools:
  • Ansible
  • Other
• Other API automation tools: Most automation tools that support http based restful API.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The Command Line Interface (CLI) is restricted to virtual appliance administrative commands only and is not used for user service setup or configuration. The CLI is typically used for emergency maintenance and recovery generally under support guidance. Commands available through the ClearPass CLI fall into the following main categories: Cluster, Network, Service, SSH and System.

Scaling

• Scaling available: Yes
• Scaling type: Manual
• Independence of resources: Every deployed solution is dedicated to a single customer and runs independently of other instances. A particular solution instance will be designed to deliver the customer’s agreed performance, scaled for both the burst rate for any given feature used and maximum session concurrency.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Other
• Other metrics:
  • Policy Manager requests
  • Cluster status
  • License usage
  • Endpoints
  • Alerts
  • Infrastructure cloud service provider dependant metrics
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: HPE Aruba

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • ClearPass Policy Manager configuration database
  • ClearPass session Logs
  • ClearPass Insight (analytics, compliance and reporting) data
  • Data on user’s Amazon EBS volumes by taking point-in-time snapshots
• Backup controls: There are scheduled backups that automatically run daily with a manual web based override option when required. ClearPass Policy Manager provides the ability to push scheduled data securely to an external File Backup server. You can push the data to the server using the SFTP (SSH File Transfer Protocol), SCP (Session Control Protocol), or NFS (Network File System) protocols.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The service is run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the agreed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
• Approach to resilience: Virtualised ClearPass cluster based resiliency is supported, although overall service resiliency is fundamentally a function of the public Cloud Hosting Service chosen. For instance, when using AWS regions are fully isolated and comprised of multiple zones, which in themselves are fully isolated partitions of infrastructure. Zones are designed for physical redundancy and provide resilience, enabling uninterrupted performance, even in the event of power outages, Internet downtime, floods, and other natural disasters.
• Outage reporting: Typically, there is a public Cloud Host Service Health Dashboard. KHIPU would also telephone/email customers when they become aware of any potential issues.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: There is very little direct end-user access to the service as it is designed to provides a central point of access policy control on behalf of external network infrastructure. Extensive indirect end-user and device authentication, as well as authorisation schemes and sources, are supported by the ClearPass service. Typical user authentication includes mechanisms such as 802.1x, Certificates, Radius, Active Directory, MFA, Eduroam, Govroam and more. It also provides open third party integration for endpoint controls, policy and threat prevention.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance
• ISO/IEC 27001 accreditation date: Original Approval: 6th May 2010, Current Expiry: 5th May 2022
• What the ISO/IEC 27001 doesn’t cover: All areas of KHIPU's business is covered under ISO27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management), ISO27001 (Information Security Management), ISO14001 (Environmental Management) and ISO45001 (Occupational health and safety). Any potential breach or risk of security or process is highlighted to senior management including the board of directors immediately.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes to the configuration of the service are managed through an ITIL based Change Control Process. This looks at technical suitability, security risks and impact to service; the output from which is clearly communicated to the customer where the ultimate decision will be made to proceed or not. This takes into account any commercial considerations necessary and provides an audit trail, ensuring that all aspects of the change are considered.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
• Incident management type: Supplier-defined controls
• Incident management approach: As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided as part of the onboarding process.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: KHIPU utilises the ARK Cody Park Data Centre.; ; ARK is part of the Climate Neutral Data Centre Pact (CNDCP) Refer: https://arkdatacentres.co.uk/sustainability/; ; Power: All Ark facilities are powered by 100% renewable energy. Renewable energy has been purchased for up to 3 years ahead for their facilities.; ; Standby Power: By the end of 2023 Ark had replaced the diesel in their standby generators with Hydrotreated Vegetable Oil (HVO). ; ; Cooling: The facility utilises innovative direct air evaporative cooling capability that dramatically lowers energy consumption and can provide compressor free cooling for 99% of the year. This ensures that data centre cooling adapts to IT load in real time to reduce wasted energy and deliver the appropriate amount of cooling to each rack.; ; Reduced Water Consumption: Ark has developed a ‘water buffering and saving mode’ for the cooling equipment which has reduced original peak water usage by 85%. Employing this approach with established rainwater harvesting designs it is possible for the Ark data centre evaporative cooling systems to operate solely on harvested rainwater.; ; IT Infrastructure: Servers are virtualised wherever possible to reduce the amount of hardware required. End-of-life equipment is decommissioned, removed, and recycled.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  KHIPU is committed to monitoring and reducing our environmental footprint. We are an ISO14001 Environmental Management certified company and complete an internal audit annually which provide updated targets for our company and supply chain to aim for. ; ; We update our initiatives on our website: https://www.khipu-networks.com/khipu-is-green/.; ; • Employees and our supply chain are made aware / reminded of their environmental impact.; • We regularly review our products, services, and suppliers to ensure we are using the most suitable environmentally friendly options.; ; KHIPU and our supply chains are committed to minimising impact to the environment from our solutions by reusing, recycling, and adopting processes that conserve raw material, energy, and water.; ; The company is part of a movement called “techies go green” (https://www.techiesgogreen.com), aimed at increasing awareness and we are committed to decarbonising our businesses and making them green and verifiably sustainable. ; ; Where possible, we work with customers remotely to reduce travel costs and for each day an engineer installs / supports a customer remotely we plant 10 trees. Tracking of our progress is available here: (https://moretrees.eco/forest/khipu/).

  Covid-19 recovery

  Our plans and processes provide mitigation against a wide range of potential incidents including the unforeseen events mentioned.; ; The procedures have been regularly tested both theoretically and in real events. In 2017 we activated the plans as part of an office relocation, we had no loss of services or unexpected downtime.; ; On the 9th March 2020, we activated our Pandemic Policy which was created during the original SARS threat. This was activated across our UK and South Africa offices in advance of the UK and SA Government lockdown. We successfully had 98% of staff working from home, 2% of staff worked in our UK office. ; ; The business managed to offer and operate the majority of our services remotely. We continued to provide on-site resources to customers running critical life supporting systems (i.e. Healthcare / Social Services). ; ; Since the removal of lockdown restrictions, we have moved to a hybrid operation where staff aim for a minimum of 3 days in the office, 2 working remotely. KHIPU invested in a new HQ building during 2021-2022 and modelled our offices to support the most flexible ways of working.

  Tackling economic inequality

  As a business we understand that we can make a difference in tackling economic inequality, with KHIPU being fortunate to operate in the Technical Business Sector which is a robust market. This allows the company to invest into our workforce, both in terms of relatively high salaries and also support services (pension contributions, healthcare, dental care, welfare support, regular health checks, training, team building, career options).; ; We offer flexitime to the workforce, offer hybrid working, provide a very good maternity / paternity scheme, invest in apprentices, and also graduates and have workforce age from ~19 – 70 years of age. Over 40% of our senior staff identify as female and we support all of our staff in any way we can. ; ; Outside of our business, KHIPU invests into charitable causes, we have invested in building a computer laboratory in a township school in South Africa. We invest in youth sports and various health related charities.

  Equal opportunity

  KHIPU has a strong ethos on diversity and inclusion with our main objective being that our company and staff understands and promotes equality, diversity, and inclusivity internally and externally with suppliers and customers. ; ; We have not set any specific target; however, we have found that our organisation has organically grown in a manner fully supportive of our main objective for equality, diversity, and inclusivity. ; ; This organically grown culture exists across our UK and South Africa based offices, we also ask our supply chain to confirm their commitment to supporting our own objective in this manner.

  Wellbeing

  KHIPU has a very active “People Operations” department with representatives across our main offices in the UK and South Africa. They provide a wide range of help and support to all staff, including their families as appropriate. Our team have trained first aiders and also have received mental health awareness training. All staff have access to our internal support team and can also be referred to 3rd party experts (via our company-wide healthcare scheme). The company invests in an annual health check (optional but recommended for all staff) by a 3rd party company, this also offers advice on mental health, fitness, diet etc. ; ; The company has invested in excellent office facilities, both in terms of general office location and facilities within our offices. This allows staff multiple options for stress reduction, teamwork or relaxation as required. We suggest that all staff walk around and do not sit too long at their desks, offer stand-up desk workstations and we try to cater for any staff members working preferences.

Pricing

• Price: £1,858.50 a server
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: KHIPU provide a 30 day free trial of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Sales-UK@khipu-networks.com. Tell them what format you need. It will help if you say what assistive technology you use.