Xpertex

vSRX/cSRX

The Juniper vSRX Virtual Firewall offers the same rich feature set as Juniper's physical SRX Series Firewalls in a virtualized form factor. It supports next-generation firewall (NGFW) capabilities, networking, and automated lifecycle management. Security services scale to match network demand, operating at speeds up to 200 Gbps.

Features

• Next-Generation Firewall
• Advanced Threat Prevention
• Public Cloud Workload Protection
• SecIntel - dynamic threat intelligence feeds for SRX Series firewalls

Benefits

• Multitenant private and public cloud firewall with application-layer gateway
• Content security, IPS, and application control with threat management
• vSRX available on Amazon Web Services (AWS) Marketplace
• vSRX available on Microsoft Azure /Government Marketplace
• vSRX available on Google Cloud Platform Marketplace and GC Government
• vSRX is available for deployment on Nutanix enterprise cloud

£422 to £12,457 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

497619075594460

Contact

Louise Carter
08450341412
louise.carter@xpertex.com

Service scope

• Service constraints: Some ATP features require Internet connectivity
• System requirements:
  • VMware ESXi, NSX Orchestration with vRealize Orchestrator and OpenStack.
  • KVM (Centos, Ubuntu)
  • Orchestration with vRealize Orchestrator and OpenStack

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email or online ticketing support; ; Yes; ; Support response times; ; We offer 4hr, 8hr or Next Business Day (NBD) SLA's according to the customer requirements and in line with ITIL processes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available either via our ticketing portal, or direct supplier to customer Teams instant messaging.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Xpertex can provide 4hr, 8hr, or NBD on site support. Pricing varies, but please refer to the SFIA rate card for engineer rates to give indicative pricing.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customer can use our Managed Solutions team and/or Juniper online documentation. Juniper offers an "all you can eat" training pass for circa £5500 for access to all Juniper online and in -person training courses
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Device configurations can be exported and some analytics via report export. The users can then delete the firewall configuration and perform a factory reset.
• End-of-contract process: Device configurations can be exported and some analytics via report export. The users can then delete the firewalls and their configuration data is deleted

Using the service

• Web browser interface: Yes
• Using the web interface: Full configuration and management of Juniper SRX firewalls and security policies, including UTM features.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The on-bocx web interface can perform all main configuratuon tasks inder the main stanza. CLI cluster operations require the CLI.
• Web interface accessibility testing: None.
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Everything!

Scaling

• Scaling available: No
• Independence of resources: Not really relevant as the portal is used only to adminster firewalls. No real user volumes, so the underlying Cloud platform manages this.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Juniper Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Firewall configuration
• Backup controls: N/A
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Relies on the underlying cloud infrastructure. Virtual firewall clusters are supported.
• Approach to resilience: Relies on the underlying cloud infrastructure. Virtual firewall clusters are supported.
• Outage reporting: Web interface.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Virtal firewalls have a management interface and console. Admins control access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 30/01/2020
• What the ISO/IEC 27001 doesn’t cover: Customer technology services, such as cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001
• Information security policies and processes: As an ISO 27001 certified organisation Xpertex follow a suite of processes that support our policies that themselves have been derived from our Statement of Applicability (SoA). Examples of our documentation suite – 1. Risk Assessment 2. Business Continuity and Disaster Recovery 3. Non-conformance and Breaches 4. Physical Security 5. Personnel Security including remote working 6. Network Security 7. Technology estate 8. Crypto Management (where required) 9. Supply Chain Assurance (via the Rizikon toolset) 8. User SyOps 10. Asset Management including safe Destruction and Disposal 11. Change Control 12. Data Classification and Handling We have an over-arching Security Management Plan (SMP), that covers all aspects of our Information Security estate and is available upon request. We re-certify to ISO 27001 every 3 years, but we are subject to annual maintenance audits (next audit due in June 2022). The Security Controller has responsibility to audit compliance against the controls in the ISO standard, these audit records form part of continual improvement posture we have that is driven by our ISO 9001 Quality Management System (that has recently been recertified). Monthly board meetings include a standing agenda from the security controller where all security matters are discussed and minuted.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All part of our standard Impact Assessment, ITL lifecycle management and Change Management processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Juniper PSIRT - https://www.juniper.net/security/report-vulnerability/
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Xpertex provide protective monitoring services to our customers. Internally, we use AlienVault software in line and accordance with our CE+ and ISO 27001 and ISO 9001 certfications.
• Incident management type: Supplier-defined controls
• Incident management approach: Details of impact of specific failures and associated priorities and SLA's are be discussed and agreed with customers in line with ITIL best practice. Our Service Manager will work to resolve service incidents to meet target performance level (KPI's and SLA's) and can escalate our response through the Service Director. Incidents are reported by telephone our email through to our service desk and are reported in accordance with the support contract in place between us and the customer at that time.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:; ; ISO 14001 Environmental Management System; ISO 50001 Energy Management System; This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.; ; Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.; ; Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.; ; Full social value statement https://xpertex.com/social-values/

  Tackling economic inequality

  We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.; ; Working with educational institutions to help attract more women into STEM focused roles.; We have a mentoring programme available for all, to encourage progression into senior roles.; Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.; We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.; ; Full social value statement https://xpertex.com/social-values/

  Equal opportunity

  Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.; ; Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.; ; Full social value statement https://xpertex.com/social-values/

  Wellbeing

  Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.; ; Full social value statement https://xpertex.com/social-values/

Pricing

• Price: £422 to £12,457 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 60 day trial
• Link to free trial: https://www.juniper.net/gb/en/dm/download-next-gen-vsrx-firewall-trial.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at louise.carter@xpertex.com. Tell them what format you need. It will help if you say what assistive technology you use.