CIVICO LIMITED

Civico hybrid meeting solutions

Civico revolutionises local government meetings with a seamless, end-to-end hybrid meeting and decision management platform. Effortlessly webcast meetings with Civico's cloud-hosted applications, and access the Council's library anytime through our user-friendly, Council-branded 'Online Public Gallery' portal. Civico will empower your community with transparent, on-demand insights.

Features

• Seamless and certified integration with MS-Teams, Modern.gov, and AV systems.
• Customised 'Public Gallery' microsite, compatible with popular video platforms.
• Easy public access to agendas, documents, and decisions.
• Live HD streaming with adaptive bitrate.
• Live and on-demand subtitling in 220 languages.
• Supports ‘Remote Simultaneous Language Interpretation’, both aural & signing.
• Advanced meeting record search capabilities.
• Automated meeting indexing by agenda, speaker, and dialogue.
• Unlimited on-demand meeting archive and retravel.
• Dedicated remote live webcast stream monitor for all public meetings.

Benefits

• Trust in performance and security with Microsoft Certified Partner accreditation.
• Rely on security measures ISO27001, Cyber Essentials Plus, CHAS Elite.
• Comprehensive hosting service includes dedicated account manager and remote monitoring.
• Valuable insights with detailed analytics on accounts, meetings, and engagement.
• Accessibility across all modern browsers and devices with Public Gallery.
• Enhance community involvement through advanced social web tools.
• Seamlessly accommodate both public and private meetings and events.
• Maximise returns on existing investments in Modern.gov, Microsoft, AV systems.

£50 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel@civico.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

497658218920264

Contact

DANIEL CREMIN
+447968320455
daniel@civico.io

Service scope

• Service constraints: Whilst internet access is vital for publishing, Civico operates seamlessly without it. In offline scenarios, a local recording feature ensures uninterrupted functionality. These recordings automatically publish meetings and events once the internet connection is re-established. Whilst technically a constraint, customers can enjoy the peace of mind knowing that our platform remains reliable and fully functional regardless of internet availability.
• System requirements:
  • Use hostnames and IP addresses provided by Civico.
  • Civico will provide a list of TCP and UDP ports.
  • Engineers require AnyDesk to securely connections with Civico encoders.
  • Encoder connection for engineers to check updates.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday-Friday, 9am to 10pm (excluding bank holidays):; • Level I: Critical issues addressed within 15 minutes during live meetings via dedicated live chat.; • Level II: Urgent issues handled same-day, responding within 30 minutes via live chat, phone, or email.; • Level III: Minor issues addressed within 1 working day via phone, email, or support ticket.; ; Out of these hours, support will be substituted by an emergency 24/7 support phoneline. Our support ticketing system allows clients to raise support tickets and track how they are progressing in real time. Tickets display which team member is the owner of the issue.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: All our web applications meet the WCAG guidelines, ensuring AA level accessibility. To guarantee compliance, we integrate cutting-edge online accessibility testing tools into our workflow. These tools ensure that our Live Chat application adheres to the WCAG 2.1 AA and EN 301 549 standards. To complement this, we also include human assessment from a dedicated Civico team member. This dual approach ensures thorough evaluation.; ; Our testing process is robust. We utilise specialised tools that focus on testing user flow accessibility, using a specific workflow scanner. This allows us to pinpoint potential accessibility issues and address them promptly. By combining automated tools with human insight, we ensure our Live Chat application is not only compliant but also user-friendly for everyone.
• Onsite support: Yes, at extra cost
• Support levels: With ISO 27001 and Microsoft accreditation, Civico ensures 24/7 management and monitoring of the Cloud Hosted solution. We offer structured service levels of support that enable clients to manage their user-facing applications seamlessly before, during, and after meetings.; ; Our support tiers are tailored to meet your needs promptly:; ; • Critical support is provided within 15 minutes.; • Urgent support is addressed within 30 minutes.; • Non-urgent support is resolved within 1 day.; ; In addition, our systems and services undergo proactive 24/7 monitoring, utilising intelligent live SNMP system telemetry reporting to swiftly identify and address performance issues. Our technical engineers also conduct regular remote and onsite scheduled maintenance programmes to uphold system integrity.; ; Civico's service continuity and support structure are built on Agile principles, prioritising adaptability, customer satisfaction, and continuous improvement. This ensures that customers receive responsive, flexible, and dependable support services, aligning with their evolving needs and expectations for sustained and optimal operation of audio-visual systems.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Personalised Onboarding Experience: Users will received a tailored onboarding process led either virtually or in person by a dedicated account manager, depending on user preference. Users receive individualised guidance (virtual and documented) to set up and configure both the hardware and software service according to their specific needs and goals. ; ; Interactive Demo and Training Sessions: We offer both on-site and remote demo sessions where users can explore key features and functionalities first-hand, ask questions, and receive immediate feedback. We also offer video tutorials, a 24/7 online knowledge and help resource centre, user documentation, and telephone support service.; ; Dedicated Support Channels: We offer dedicated support from the very beginning of the contract. This includes email/ticketing support, which is available 9am-10pm Monday-Friday (excluding bank holidays). We also offer live phone and web-chat support, available 9am-5pm Monday-Friday (excluding bank holidays). ; ; Regular Check-ins and Follow-ups: Your assigned account manager will conduct regular check-ins and follow-ups to address any questions or concerns that may arise post-deployment, ensuring a smooth transition and ongoing support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office (Word)
• End-of-contract data extraction: When the contract ends, users can extract their data by initiating a request via email. All meeting audio-visual media files, captured from the client's networked devices, serve as a repository of their content. Alternatively, clients have the option to synchronise live streams with an external corporate media storage device for added convenience. Should they require it, copies of archived videos are made available in a format tailored to their preferences, upon request. Civico's end-of-contract policy guarantees full support for data extraction, facilitated by our experienced technicians. The extracted data is then transferred to the client in a format that aligns with their preferences, ensuring a smooth transition and continued access to their content.
• End-of-contract process: At the conclusion of the contract, we ensure a smooth transition for our clients. Included in the contract price is the provision of archive video copies tailored to the client's preferred format upon request. Additionally, as part of Civico's commitment to customer satisfaction, our end-of-contract policy encompasses full support for data extraction of all client content. This process is conducted by our skilled technicians, who transfer the data to the client in their chosen format.; ; While data extraction is typically included in the contract, in certain circumstances where extensive labour is required, we reserve the right to charge at labour cost to reflect the necessary work effort. This ensures transparency and fairness in our pricing structure while maintaining our dedication to delivering high-quality service.

Using the service

• Web browser interface: Yes
• Using the web interface: Civico's hybrid meeting and webcasting solution seamlessly integrates conferencing software, applications, and audio-visual equipment, enabling unified operation across the meeting ecosystem. The user-friendly web interface facilitates system control, scheduling, live broadcasting, and archiving of both live and on-demand webcast committee meetings.; ; Users can:; • Internally administer user accounts, venues, and entities etc; • Enable/disable integration settings for modern.gov, AstechCMIS, Microsoft Teams, and Committee Room systems.; • Create, edit, and manage committees and meetings, including scheduling and agenda management.; • Customise meeting details, templates, and privacy settings.; • Publish meetings to online platforms such as YouTube.; • Enable language interpretation, live subtitling, and indexing.; • Manage jump-to points and analyse meeting metrics to create reporting tools.; • Sync data with modern.gov. Details entered into the Council's Modern.gov account is instantly (pull) synchronised directly into the Civico meeting Web Application.; • Monitor Internet connection and perform network testing.; • Accept system updates or releases for Civico’s cloud hosting services.; ; Users cannot:; • Sync meeting details entered into modern.gov's 'Issue Manager' account back into Civico's web application, due to modern.gov's lack of support for data synchronisation. Additional details entered into Civico's 'Admin Manager' will not be pulled back into modern.gov.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: To ensure the usability and performance of Civico’s web application, all applications are developed and commissioned through a structured testing programme. This includes: ; • Test Driven Development (TDD); • Automated development processes using a suite of industry leading automated testing software. ; • Manual Testing. ; • User group testing: Intended performance and user experience
• API: Yes
• What users can and can't do using the API: Typically, API systems integration isn't directly accessible to users. However, if needed, we offer customised integration on a commission basis. In such instances, the integrated system will also be extended to other users. The associated cost, limited to labour, is subject to discretion but payable by the commissioning user.; ; Examples of out-of-scope API requests to Civico include:; ; • Requests aimed at altering API functionality to accommodate third-party integrations.; • Feasibility studies or data gap analyses to ascertain the suitability of an API for client integration or specific business requirements.; • Custom programming or configuration by Civico personnel or contractors to facilitate or pursue API integration goals.; • Support requests concerning third-party integrations not developed by Civico.; • Any other API integrations not explicitly outlined within this original scope of work.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Civico Cloud Hosting boasts elastic capacities, automatically expanding servers as demand increases. Servers are added to the Civico hosted cluster when demand and capacity reaches a set tolerance capacity. Scaling is triggered by user traffic for both live and on-demand broadcasts, as well as client license volume. Our operations team continuously monitors usage, ensuring seamless scaling to accommodate fluctuations in demand.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Webcast video and audio streams during live events.
  • Real-time meeting minutes and agenda items.
  • Council member and participant voting records.
  • Secure council document archives and retrieval history.
  • User access logs and authentication records.
  • Application configuration settings and custom preferences.
  • Real-time backup of ongoing meeting transcripts.
  • Incremental data snapshots for swift roll-back recovery.
  • Remote meeting participant inputs and interactions.
• Backup controls: Clients can easily manage backups through their web interface, selecting specific items to store or publish. Authorised administrators can also delete meeting data if needed, with all such actions meticulously logged for accountability.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: At Civico, we ensure an exceptional 99.9% uptime for our cloud-hosted systems, providing uninterrupted service to our clients around the clock. Our reliability stems from a robust infrastructure, featuring data centres engineered for high redundancy and resilience. In the rare event of system-wide outages, clients are promptly notified within one to three hours of issue identification.; ; Our live support team responds within a swift 15 minutes, prioritising rapid resolution for urgent queries and disruptions, including on-site support when necessary.; ; We promise unlimited webcasts, enabling continuous access for viewers worldwide, 24/7, except during scheduled maintenance. Stringent encryption protocols safeguard data, both at rest and in transit, in accordance with GDPR guidelines. Data is set to auto-delete after a 6-year retention period, and manual deletions as operationally needed.; ; With our defence-in-depth security strategy and guaranteed uptime, clients can trust in continuous and secure access to their data.
• Approach to resilience: Civico's cloud-hosted infrastructure is engineered for resilience, ensuring uninterrupted service. Our redundant setup spans multiple physical locations. This means if one of our clusters of cloud hosting servers experiences an issue or failure, another mirrored server seamlessly takes over without disrupting service. Automatic failover systems maintain operations with minimal disruption, supported by robust network connections. Data is securely stored and protected, while our conferencing backbone benefits from built-in redundancy for uninterrupted service. This design underpins our 99% uptime guarantee, ensuring secure and persistent access to council clients' data and services. With proactive measures and strategic design, Civico delivers a cloud-hosted environment that prioritises both security and perpetual accessibility, reflecting our commitment to service excellence.
• Outage reporting: Civico ensures transparency in service availability by providing a real-time system service status monitor dashboard, accessible to clients via our website. This dashboard provides up-to-date information on the health and status of our cloud-hosted services, allowing clients to monitor performance directly.; ; In the event of an outage, Civico conducts a thorough Root Cause Analysis (RCA) to investigate and address any disruptions. Our infrastructure features an advanced internal health monitoring system that triggers automated ticketing and alert notifications to our technical team, expediting issue resolution.; ; Our protocol includes promptly informing an assigned service manager for each client in case of an outage. This ensures immediate awareness of issues and enables proactive response and recovery measures. This structured approach exemplifies Civico's commitment to robust communication channels and exemplifies our dedication to service excellence.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: SSO
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels at Civico is tightly controlled. Firstly, access is restricted using two-factor authentication, limited IP addresses ranges, and certificates. Role-based access ensures users only access functions and data relevant to their role. ; ; Our hybrid system has a hierarchical user access structure.; ; • Super user (Civico Technical Dev Engineer/Staff); • Admin (Administrator, Account Manager, AV Support Engineer); • Operator (Live Meeting Manager/Officer/Chair); • Member (Remote MS-Teams Elected Member/Officer Participant); • Guest (Remote Public Speaker); ; This access control framework ensures that each user is granted appropriate privileges based on their role within the organisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Corporate SSO
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation
• ISO/IEC 27001 accreditation date: 05/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • CHAS Elite
  • Constructionline

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus; Microsoft Teams Certification Integration
• Information security policies and processes: Civico adheres to ISO 27001 standards, forming the foundation of our robust security protocols. Our cloud services are built around a Secure Development Policy, integrating best practices from OWASP to fortify security throughout the software lifecycle. Our staff abide by this IT Security Policy, ensuring uniform protection measures. System access is strictly regulated, following a 'least privilege' principle where only authorised personnel possess administrative rights, mitigating internal risks. Furthermore, our Cloud applications implement role-based access controls alongside detailed audit trails, offering transparent oversight and safeguarding the integrity of our clients' data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Civico’s configuration and change management processes align with ISO 27001 standards, emphasising incremental updates for enhanced stability. Every code revision undergoes thorough peer review and unit testing before advancing to our test environments. Following ITIL guidelines, each change undergoes meticulous auditing and pre-production assessment to ensure readiness. Our commitment to security is evident in automated reviews that rigorously vet new code, integral to our CI/CD protocols. These measures guarantee that each update not only enhances functionality but also maintains our stringent security standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Civico's vulnerability management integrates proactive strategies with robust technology, consistently upholding ISO 27001 and Cyber Essentials Plus certifications. Our advanced SIEM system provides round-the-clock monitoring of both hybrid and cloud operations, enabling pre-emptive threat detection. Additionally, Civico deploys Microsoft Defender for Cloud to further enhance our defences, detecting anomalies and promptly notifying our security team. This layered security approach guarantees rapid identification and mitigation of vulnerabilities, thereby safeguarding our infrastructure and preserving the integrity of council data.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Civico adheres to ISO 20000 standards with robust protective monitoring systems. Our Service Desk manages Service Requests, Incidents, and Change Requests via email, phone, or online tickets. Mitigating threats like DDoS attacks, we use ITIL frameworks and ServiceNow to ensure incidents are promptly addressed, upholding immediate user contact. We provide transparency through detailed reports and live monitoring, promptly addressing incidents and communicating with customers. Our approach to security and client service is evident in our continuous automated health performance monitoring with our Civico Performance Health Tool. We detect and resolve user issues, like microphone or camera malfunctions, before they're noticed.
• Incident management type: Supplier-defined controls
• Incident management approach: Civico's incident management process, aligned with ISO 20000 standards, is meticulously designed for prompt and effective resolution. Operating through a dedicated Service Desk, we log and manage incidents via email, telephone, and support ticket submission. Governed by ITIL best practices, our approach ensures consistent service quality and swift recovery. Civico's service desk team takes immediate action, establishing direct communication channels for rapid user engagement. Each incident triggers a detailed resolution workflow, with successful restorations confirmed with the user. Continuous monitoring and monthly reporting keep clients informed, showcasing our unwavering commitment to service excellence and operational integrity.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Containerisation
• How shared infrastructure is kept separate: Civico's cloud infrastructure uses virtualisation and segmentation techniques to isolate the data and services of each council. Our multi-tenant environment is designed with strict access controls and logical separation mechanisms, ensuring the independent and secure operation of each council's activities. Following best practices, Civico enforces robust authentication, strict permission settings, and dedicated resources for each client, guaranteeing confidentiality and integrity. This approach aligns with our certified compliance with ISO 27001 standards, ensuring that while councils share infrastructure, their data remains private and protected at all times.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Our adherence to the EU Code of Conduct for Energy Efficient Datacentres reflects our dedication to mitigating the environmental impact of digital operations. To do this, we collaborate with Hetzner, a German hosting company for our cloud servers.; ; Efficient Energy Utilisation: We use Hetzner's data centres, engineered for maximum energy efficiency through innovative cooling and airflow systems, reducing energy consumption for temperature regulation.; ; Renewable Energy Sources: Our facilities predominantly rely on renewable energy, minimising our hosting operations' carbon footprint.; ; Ongoing Audits and Enhancements: Regular energy audits ensure continual alignment with the Code and uncover opportunities for further energy-saving initiatives.; ; Resource Optimisation: We employ virtualisation techniques to optimise server usage, preventing wastage on idle or underutilised machines.; ; Cutting-edge Infrastructure: Our data centres deploy state-of-the-art technologies for power distribution and backup, designed for efficiency and redundancy.; ; Training and Policies: Our team receives training in energy management best practices, supported by policies that ensure consistent adherence and updates in line with industry standards.; ; Transparency and Accountability: We provide transparent reporting on energy consumption and efficiency measures, fostering a culture of accountability and continuous improvement.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to addressing our environmental responsibilities, with a keen focus on combating climate change. Our approach encompasses several key initiatives aimed at reducing our carbon footprint and promoting sustainability:; • Firstly, our cloud-based platforms and hybrid meeting systems play a pivotal role in furthering a paperless environment. By minimising the reliance on physical documents, we effectively curb deforestation and waste, aligning with our mission to preserve natural resources.; • Additionally, our commitment to facilitating remote access to meetings significantly reduces travel-related carbon emissions. By enabling virtual participation, we empower councils and constituents to actively contribute to a greener planet while enhancing accessibility and inclusivity in decision-making processes.; • Furthermore, our dedication to eco-friendly practices extends to our choice of data centres. By prioritising facilities powered by renewable energy sources, we ensure that our digital operations leave the lightest possible environmental footprint.; Through these concerted efforts, Civico strives to lead by example in the fight against climate change, demonstrating our steadfast commitment to environmental stewardship and sustainability.

  Covid-19 recovery

  In response to the COVID-19 pandemic, Civico's technology has emerged as a critical tool in ensuring the uninterrupted functioning of governmental operations. Our hybrid meeting solutions play a pivotal role in maintaining accessibility to public services, even during lockdowns or quarantine measures, thereby safeguarding democratic processes.; Through remote participation capabilities, we prioritise the health and safety of individuals while enabling essential council activities to continue without disruption. This adaptability not only aids in immediate pandemic recovery efforts but also equips councils with resilience for future challenges of a similar nature.; By facilitating seamless communication and decision-making, we empower governments to navigate the complexities of the pandemic with agility and efficiency. Our commitment to providing reliable technology solutions underscores our dedication to supporting COVID-19 recovery initiatives and strengthening governmental resilience for the long term.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by democratising access to government proceedings. Our platform is meticulously designed to ensure that regardless of socio-economic background, everyone can participate in local governance. This access is paramount, empowering community members to voice concerns and engage in decision-making processes that can drive economic progress.; By removing barriers to participation, we promote a more inclusive society where every individual has the opportunity to shape policies that impact their livelihoods. This commitment to inclusivity not only fosters a sense of empowerment but also promotes equity and fairness in the distribution of resources and opportunities.; At Civico, we believe that by enabling meaningful participation in governance, we can pave the way for a more equitable and prosperous future for all members of society.

  Equal opportunity

  Civico is unwavering in promoting equal opportunity through our commitment to inclusivity in every aspect of our platforms. Our software is designed to ensure that individuals with disabilities have equitable access to council meetings and services. By adhering to the Web Content Accessibility Guidelines (WCAG), we guarantee that our technology can be seamlessly navigated and understood by all, including those who rely on assistive technologies.; Furthermore, our dedication to inclusivity extends to providing multilingual support, thereby breaking down language barriers and ensuring that diverse communities can fully engage in civic participation and access information without hindrance.; At Civico, we firmly believe that everyone, regardless of ability or language proficiency, should have the same opportunities to participate in governance and access essential services. Our unwavering commitment to equal opportunity drives us to continuously enhance our platforms to better serve all members of society.

  Wellbeing

  The wellbeing of communities is at the heart of what Civico does. Through our services, we strengthen the social fabric by promoting active civic engagement. We provide community members with a platform to express their views and contribute to discussions that directly impact their lives. This empowerment fosters greater community cohesion, enhances trust in local governance, and supports mental health by nurturing a sense of agency and belonging. By facilitating meaningful participation and dialogue, Civico's solutions actively contribute to the collective wellbeing of the societies we serve. We are committed to continuously promoting and nurturing environments where individuals feel valued, heard, and connected to their communities, ultimately fostering healthier and more resilient societies.

Pricing

• Price: £50 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daniel@civico.io. Tell them what format you need. It will help if you say what assistive technology you use.