X-NET (SERVICES) LTD

Datacenta - Managed Container Hosting

Provision of secure environments on shared hosts in which Customers can develop, test, run and administer Docker or other container-based applications, with Datacenta taking care of infrastructure management functions to enable the rapid porting across divers environments that makes containerization so powerful.

Features

• Management of containers powered by Docker
• Orchestration and management via Kubernetes or Docker Swarm
• Choice of Linux container-specific distributions as below:
• Container Linux, RancherOS,Photon OS or Ubuntu Core
• Option of vSphere Integrated Containers,
• Windows containers also available (Windows Server 2016)

Benefits

• Deploy/move/update/migrate containers-based applications easily and cost-effectively
• Secure hosting from a ISO27001-accredited service provider
• Host sensitive distributed objects of total application in UK datacentre(s)
• Allows less critical elements to run elsewhere in the Cloud
• Support directly from engineers, no "helpdesk agents"
• Priced per virtual environment, irrespective of number of containers

£45 a virtual machine a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at doina@kimcell.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

498569334140848

Contact

Doina Savu
01202 755315
doina@kimcell.com

Service scope

• Service constraints: Backup and restore functionality is not included in the service by default. For greater flexibility and to achieve RPO/RTO objectives, customers should add Datacenta Virtual Backup-as-a-Service to their order.
• System requirements: Customer to provide requisite platform software licences (DC provides OS)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Datacenta's preferred contact method is telephone, in which case one might say that response is immediate. Emailed communications to support@datacenta.net, or Instant Message, are opened by an engineer within 15 minutes of arrival. A ticket is opened in our Service/Customer Management system, an automated notification of ticket number is emailed back to the originator and "the clock starts ticking", speaking to our principal service target of Resolution time, based upon the Severity level of the matter. Severity level criteria are pre-defined. This process applies identically 24 hours a day, 7 days a week.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Nature and availability of Web Chat is by individual agreement with customer, although iMessage and Slack are commonly employed. All standard features of products are available.
• Web chat accessibility testing: Facilities to resize text and modify colour schemes are in use.
• Onsite support: No
• Support levels: All customers receive the same level of support. This support is based on the principle that your communication will be dealt with by an Engineer, not a Call Centre Agent (we don’t have them).; Support is included in the hosting rate
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: After initial contact, an order will be raised, fully detailing the service that will be provided. Upon agreement to the order the service will be provisioned.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We allow a 1-week period following the date of ; service termination during which the customer may request us to reactivate it. Only after this time will ; Datacenta purge and destroy all customer data related to the service
• End-of-contract process: The standard ; minimum contract length is one year. After that time if the customer wishes to terminate his service he will ; provide 1 month’s notice, after which further time the service will be suspended. The customer will be liable for ; any outstanding charges incurred over the term of the contract. There is no termination charge.

Using the service

• Web browser interface: Yes
• Using the web interface: In accordance with mutually agreed controls, access rights and privileges.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Via browser. Dependent upon mutually-agreed permissions.
• Web interface accessibility testing: None.
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Capacity management planning in advance
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Network
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Datacenta offers an SLA covering the areas of Availability, Incident Management, Change Management (including Development Requests) and Report production (Major Incident Report). Datacenta defines 3 levels of achievement of service target categories in these areas, namely Expected Level, Service Impacted Level and Business Impacted Level. ; Service Credits may be available by measuring achievement against these levels. The actual values of each level are by agreement.
• Approach to resilience: Available on request
• Outage reporting: Email alerts, Twitter feeds, individual customer wiki updates

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management and sysops functions are conducted only from a standalone PC not accessible other than from within the datacentre or by 2FA across a VPN.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited (LRQA)
• ISO/IEC 27001 accreditation date: 6/5/2016
• What the ISO/IEC 27001 doesn’t cover: There are no areas of non-coverage identified in Datacenta's certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 26/10/2017
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None identified.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Kimcell's Information Security Policy lies at the heart of Kimcell's ISO 27001 certification. There are around 80 subordinate Policies and Procedures referenced therein. Kimcell employs a full-time, focussed Compliance Manager to ensure policies are updated and adhered to, and is responsible for ensuring staff are trained.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Described fully in Kimcell's ISM processes e.g. SP-28-Change Management, which details processes for Risk and Impact Analysis, implementation/Backout Planning, Implementation procedures, and Post Implementation Review. Monitored by Service Management staff and Compliance Manager, all under the auspices of the Information Security Forum.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Kimcell's SP-05 Risk Assessment process defines this, coupled with a Risk Management addition to Kimcell's ticketing system. Patches are deployed in accordance with timescales defined in Kimcell's Patch Management Policy (part of its ISO certification documentation set) according to either manufacturer advice (e.g. Microsoft Security Bulletins/"Patch Tuesday") or industry bodies such as the CERT Division (Carnegie-Mellon University), or advice from security consultants engaged to conduct penetration tests, ITHCs etc.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring is described in document 'SP-25, Monitoring_and_Information_Security_Incident_Management', covering Audit Logging, System Use Monitoring, Log information protection, Admin and operator log handling, Fault logging & Clock Synchronisation. In addition to automated monitoring, nominated engineers monitor logs from each server-type (Windows/Linux/Virtual), firewalls etc., as prescribed in work instruction 'WI-15 - Log_Monitoring_and_Review.' Details of any potential compromise are captured in a Severity 1 Incident ticket, Security Manager informed, Incident responded to immediately, and communication initiated to relevant persons as per 'ISBNP-01, Information _Security_Breach_Notification Policy'. Provisions of 'SP-47, Forensic_Readiness' are followed. Our ISO 27001 certificate covers these documents, which are available for inspection.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All Incidents are recorded in Kimcell's ticket management system following contact from users via phone, email, SMS or IM. Standard procedures are defined for workarounds of common Incidents and service restoration etc. captured in the company's wiki knowledgebase,as appropriate, Any Changes required as a result follow Kimcell's defined Change Management process. ; Kimcell's certified processes include the provision of Service Reviews and Major Incident Reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: Kimcell achieves this through the deployment and configuration of higher-end switches to provide the creation and management of Virtual LANs (VLANS) for the segregation of traffic, enabling a network of devices and users to communicate as if sharing a single broadcast and multicast domain.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Kimcell holds Partner status in the EU Code of Conduct for Energy Efficient datacentres, and as such was the Winner of an Award in 2015. Facility Power, IT Equipment Power, PUE and DCIE are measured continuously and reported on monthly.

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to fulfilling our share of the global responsibility to protect the environment. We have always done our utmost to minimise the carbon footprint of our business and we commit to frequently review our business practices to ensure that they are as environmentally responsible as possible. We will: Endeavour to work with our customers and suppliers towards achieving net zero carbon emissions related to the delivery of our services. Promote the efficient use of resources to reduce waste and maximise value Commit to restricting business vehicle purchases to electronic vehicles only. Continue to promote and emphasise the importance of responsible environmental stewardship within our workforce. Our commitment is further emphasised by being ISO 14001 certified for more than 10 years and being a Participant in the EU Code of Conduct for Datacentres which sends guidelines for environmentally friendly datacentres in line with the emerging trends and technologies.
• Covid-19 recovery:

  Covid-19 recovery

  Covid-19 has changed communities across the world and social and economic opportunities have been devised for many. Reflecting this new reality, the 2012 Government Social Value Act was recently amended in the 2020 procurement policy note to help communities recover from the pandemic. Since the pandemic has started “Company name” has employed people who previously lost their job due to the Covid-19 crisis and has provided opportunities to discuss about mental health as well as express their concerns about mental health in the context of the Pandemic.
• Tackling economic inequality:

  Tackling economic inequality

  We enable local people to obtain the skills needed to access employment and to further their career opportunities, regardless of wether they choose to stay with us or move to a different business. We often recruit members of staff that have no formal training in the job they are asked to do, but want to gain knowledge in the field.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunity employer, and we demonstrate this commitment in our employment practices, including recruitment and hiring, compensation, benefits, training, and employment terminations. We will never discriminate based on race, ethnicity, colour, gender, age, physical disability. Wherever possible we will strive to support those with a physical disability in our workforce by providing relevant training programmes, including through schemes that result in recognised qualifications. We are committed to achieving diversity in the workplace. We value and respect differences in our workplace and believe in an inclusive culture. We believe diversity within our teams allows us to better serve our increasingly diverse client organisations.
• Wellbeing:

  Wellbeing

  We firmly believe in a healthy work-life balance for our team. This is why we are open to the needs of our staff members and provide means for them to be comfortable with their schedule, such as teleworking opportunities. We endeavour to create workplaces that encourage and sustain the health, safety, and well-being of our team members. The safety and well being of our staff is a priority for us and it’s demonstrated by having a certified management system against the Occupational Health and Safety Standard ISO 45001. We proactively measure and assess risks and opportunities to our staff’s health and wellbeing, and this subject is part of our Annual Management Review Meeting.

Pricing

• Price: £45 a virtual machine a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at doina@kimcell.com. Tell them what format you need. It will help if you say what assistive technology you use.