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JUNGLE I.T. LIMITED

Azure IaaS

Details of Microsoft Azure are available from Microsoft at https://azure.microsoft.com/engb/overview/

Features

  • Public Cloud
  • IaaS
  • PaaS

Benefits

  • Scalable public cloud

Pricing

£1 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jungleit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 9 9 3 3 7 5 7 1 2 7 7 0 7 4

Contact

JUNGLE I.T. LIMITED Alex Carey
Telephone: 01132584433
Email: sales@jungleit.co.uk

Service scope

Service constraints
Details of Microsoft Azure are available from Microsoft at https://azure.microsoft.com/engb/overview/
System requirements
Access to internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - 15 mins
P2 - 1 hour
P3 - 4 hours
P4 - 8 hours
P5 - 16 hours
See terms and conditions for definitions
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Ability to log tickets out of hours with escalation to on-call engineer for an additional fee.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
See rate card
Support available to third parties
Yes

Onboarding and offboarding

Getting started
On boarding managed by a dedicated project manager.
Service documentation
No
End-of-contract data extraction
Data remains the property of customer at all times. No data to extract
End-of-contract process
Billing terminates and must be transferred to another provider.

Using the service

Web browser interface
Yes
Using the web interface
Standard Microsoft Azure portal. Documentation available here: https://docs.microsoft.com/en-us/azure/azure-portal/azure-portal-overview
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Microsoft provided portal
API
Yes
What users can and can't do using the API
Standard Microsoft Azure Portal. Documentation available here: https://docs.microsoft.com/en-us/azure/azure-portal/azure-portal-overview
API automation tools
  • Ansible
  • Chef
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface
Standard Microsoft CLI.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Public cloud infrastructure
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machines
  • Files
  • Databases
Backup controls
Standard Azure services configured by end users.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Configuration is end user dependent and all techniques are available.
Data protection within supplier network
Other
Other protection within supplier network
Configured by end user

Availability and resilience

Guaranteed availability
https://azure.microsoft.com/en-us/support/legal/sla/
Approach to resilience
Information available on request
Outage reporting
Public dashboard
API
email alerts
account manager

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Based on customer need. Azure web portal used for management.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
ISO 27001 in progress
Information security policies and processes
ISO 27001 in progress

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Based on customer need
Vulnerability management type
Undisclosed
Vulnerability management approach
Based on customer need
Protective monitoring type
Undisclosed
Protective monitoring approach
Based on customer need
Incident management type
Undisclosed
Incident management approach
ITIL based incident management process

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft Azure
How shared infrastructure is kept separate
https://azure.microsoft.com/en-gb/

Energy efficiency

Energy-efficient datacentres
No

Social Value

Fighting climate change

Fighting climate change

Jungle IT are committed to fighting climate change. From minimising energy usage in the office, planning delivers to minimise carbon footprint, to investing in electric vehicles, we take our responsibilities seriously in climate change.
Covid-19 recovery

Covid-19 recovery

We help businesses develop and maintain their recovery strategies, providing technology to facilitate working from anywhere, anytime, allowing flexibility of working styles and patterns for all staff.
Tackling economic inequality

Tackling economic inequality

We have invested heavily in our technical operations centre in West Yorkshire, creating opportunities for local people displaced from other employers in the area. We provide work experience and training for disadvantaged school children with many being offered apprenticeships afterwards. We are members of the living wage alliance.
Equal opportunity

Equal opportunity

We are a dedicated equal opportunities organisation, ensuring diversity and inclusion form part of everything we do.
Wellbeing

Wellbeing

We ensure wellbeing of our staff by supporting flexible working as well as providing a range of benefits to enable a viable work-life balance for all.

Pricing

Price
£1 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@jungleit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.