SMARTER TECHNOLOGIES TRADING LIMITED

Smart Building Monitoring, Control and Compliance

Cloud based low-power IoT ORION network delivering secure real time smart building monitoring for assets and sensors, including compliance reporting (legionella, fire, safe place, energy & waste) etc. Works up to 10 miles from a single ORION gateway.

Features

• 1. Real-Time Asset Audit and Visibility
• Asset protection, monitoring, tracking, recovery and security solution
• Quick to install and integrate easily into your existing systems.
• Herd tracking and Health Monitoring
• Real time tracking of firefighters, soldiers etc.
• Outperforms Wi-Fi, Bluetooth, 2G/3G/4G, LoRa, SigFox, CIoT and ZigBee
• Retrofit, Battery Powered 10 Years
• Desk Occupancy, Light-Controls, Heating-Controls, Temperature-Controls
• System can permeate containers or buildings unlike GPS
• Our Network is entirely independent of GSM

Benefits

• Public-Sector, UK Gov and NHS Digital experience.
• High emphasis on security, governance/compliance. Secure by design
• Total visibility/control provided by real-time asset location and status data
• Real-time asset location/status data
• Dramatically reduce operational costs
• Full Automated Legionella Compliance - Cloud Based
• Farm and Livestock Security (ActiveHerd) - Cloud Based
• Real-time data temperature; location; pressure; tilt; movement; moisture; toxicity
• Early disease detection and prevention
• The right-data to achieve business outcomes and innovation

£6 a device a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.sutherns@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

505301797961766

Contact

Michael Sutherns
+447877707362
michael.sutherns@smartertechnologies.com

Service scope

• Service constraints: None
• System requirements: Internet Connectivity

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within the hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our chat software has been tested with various web browsers which support various assistive technologies, including Dragon and Jaws
• Onsite support: Yes, at extra cost
• Support levels: Monday - Friday 0800-1800 Saturday - Sunday 1000-1600 Technical Account Manager is assigned to the client for initial on boarding and on a regular basis to ensure service satisfaction
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: User Documentation is freely available from the client portal. Additional configuration and on boarding can be arranged according to our SFIA rate card
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Export of policy configuration and operational reports
• End-of-contract process: At the end of the contract, the service will terminate. Customers will simply need to repoint their DNS services to an alternative service and remove the client application from the central software deployment tool.

Using the service

• Web browser interface: Yes
• Using the web interface: Using the web interface supported browser; • Internet Explorer 11; • Microsoft Edge; • Firefox; • Chrome; • Safari 9+; • Opera
• Web interface accessibility standard: WCAG 2.1 AAA
• Web interface accessibility testing: Web interface accessibility testing; Testing completed with Jaws and Dragon
• API: Yes
• What users can and can't do using the API: All services are accessible via a secure API, where applicable, which can be tailored to suit your specific requirements
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Using the command line interface Compatible systems; • Android; • IOS; • Linux or Unix; • MacOS; • Windows; • Windows Phone

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Public hosted cloud service with 99.99% uptime over the last 5 years. Fully scalable to millions of users without any impact on service performance. Resilient routing
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics:
  • Other metrics
  • Full reporting engine on end user devices
  • By user, device, group, location
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.99% service availability
• Approach to resilience: Resilient routing to resilient public cloud data centres
• Outage reporting: Email alerts and a public dashboard.

Identity and authentication

• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Other
• Other user authentication: Other user authentication; Pre-installed client application with one time machine certificate for service access
• Access restrictions in management interfaces and support channels: Web based API controlled by username and password - to be granted to service and security managers only. Access within the portal can be restricted by individual or group of users
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • EX-CESG CLAS Advisor assured
  • IASME and Cyber Essentials Self Assessment

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Independently verified processes for Security. ISO27001 for public hosted cloud service

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Public hosted service with 99.99% uptime. Change management beyond our control
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Managed end to end threat analysis with machine learning and artificial intelligence applications
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Managed end to end service for protective monitoring
• Incident management type: Supplier-defined controls
• Incident management approach: Managed end to end Incident Management approach

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Fighting climate change:

  Fighting climate change

  Fundamental to our customer proposition is our commitment to help our clients reduce their carbon footprint and reliance on natural resources. The core of our business lies in identifying, recording, and reporting on energy and water usage to deepen our customers’ understanding of their utilities. This understanding leads to changed behaviours within businesses that reduces their impact on the environment as they strive for more sustainable solutions. We can provide every industry with a higher level of insight that will ultimately lead to a greener future, one in which we believe sustainability will be key.
• Covid-19 recovery:

  Covid-19 recovery

  The COVID-19 pandemic pushed employee health and well-being to the front of the Smarter Technologies business agenda. We looked to play a vital role in protecting our employees from the risk of infection by implementing stringent public health measures and supporting the need to work from home, pivoting our office structure to put employee health and well-being first. Throughout this time, we have taken additional measures in response to COVID-19, such as providing support directly to individual employees’ needs and concerns, ensuring that individuals have a safe space to raise any mental or physical health issues, and by catering to home office requirements. As we continue through the pandemic and its many phases, we remain malleable to the changes that come from putting our employees first.
• Tackling economic inequality:

  Tackling economic inequality

  Our solutions are designed to help everyone, and by doing so, we are empowering the idea that anyone can make a difference. Smarter Technologies, by its very nature, promotes a future of better opportunity and smarter choices. From the small business owner to the large corporate, from the local government department to the publicly-owned company, from the restaurant owner in England to the farmer in South Africa or South America. Smarter Technologies seeks to serve as much of the business community as we can. We believe that by working together globally, we have the best chance of creating a positive influence on the lives of everyone.
• Equal opportunity:

  Equal opportunity

  Smarter Technologies are committed to ensuring an inclusive workplace that embraces and promotes diversity. We understand the importance of empowering individuals and enabling everyone to reach their full potential. Successfully managing a diverse workforce means recognising every individual’s contribution. We respect and value the diversity of our people and know that it is a key factor in our ability to make a positive difference to those we work with, each and every day. We aim to provide differently abled employees with the opportunity to develop their career while preventing any negative impact on their health, career sustainability or self-sufficiency. At Smarter Technologies, we respect and accept, and we embrace ambiguity and diversity. We focus on supporting our people by taking action to remove unconscious bias and encouraging honesty in all areas of our business.
• Wellbeing:

  Wellbeing

  Smarter Technologies believes in the provision of good and safe work for all. We take a proactive approach to providing a workplace environment that enables healthier choices for employees, regardless of position and status. This is carried out by an extensive support system across our business, where employees truly respect and admire each other. Our employees know that a channel of safe communication is available should they have health issues, either now or in the future. This is delivered across the company's HR system in accordance with evidence-based guidance for best practice and achieves the best outcomes for our employees’ health improvement.

Pricing

• Price: £6 a device a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial. Help with end user device / AD integration and portal configuration available at our published SFIA rates.
• Link to free trial: Www.enquiries@smartertechnologies.com

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michael.sutherns@smartertechnologies.com. Tell them what format you need. It will help if you say what assistive technology you use.