Solidsoft Reply Ltd

Solutions Partner for Digital & Application Innovation (Azure)

As a Solutions Partner for Data & AI, Solidsoft can help customers manage their data across multiple systems building a data platform to allow successful business solutions to be provided driving the organisation forward.

Features

  • Expert Microsoft Azure Data Platform Design and Delivery
  • Analyzing existing workloads, generating schemas, performing extract, transform, load
  • Analyzing existing workloads, generating schemas, performing extract, transform, load
  • Delivery of Azure SQL Server, Azure Data Warehouse, Azure Synapse
  • Data Migration to cloud-based data warehouses enabling cloud-based analytics solutions
  • Delivering tailored analytics solutions using Azure Synapse Analytics
  • Enabling customer adoption of Al and implementing Azure AI solutions

Benefits

  • Cost optimised Azure usage

Pricing

£800 to £1,200 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.james@reply.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 0 7 3 5 2 7 9 9 1 6 7 1 6 6

Contact

Solidsoft Reply Ltd Andy James
Telephone: +44 1256 375700
Email: a.james@reply.eu

Service scope

Service constraints
Only pertains to Microsoft Azure
System requirements
Azure Subscription

User support

Email or online ticketing support
Yes, at extra cost
Support response times
The response times are within 1 business hour. Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays) Response times outside of these hours is next business day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Solidsoft Reply provide a bespoke approach to on site support levels.

Standard remote support service coverage is as follows:
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.
Support available to third parties
No

Onboarding and offboarding

Getting started
Onsite training + user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Using any of the interfaces provided
End-of-contract process
N/A

Using the service

Web browser interface
Yes
Using the web interface
All features avaialble
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
Microsoft provided
API
Yes
What users can and can't do using the API
All features
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
All features available

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
By design of the service
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
FIPS assured encryption
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Data
  • Databases
  • Virtual machines
Backup controls
Using one of the interfaces provided
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99, assured by contractual commitment
Approach to resilience
Datacentre location: EU, assured by contractual commitment
Data management location: EU, assured by contractual commitment
Legal jurisdiction of service provider: EU, assured by contractual commitment
Datacentre protection: Yes, assured by independent validation of assertion
Data-at-rest protection: FIPS-assured encryption, assured by independent testing of implementation
Secure data deletion: Other secure erasure process, assured by independent validation of assertion
Storage media disposal: Other secure erasure process, assured by independent validation of assertion
Secure equipment disposal: Yes, assured by independent validation of assertion
Redundant equipment accounts revoked: Yes, assured by independent validation of assertion
Service availability: 99.99, assured by contractual commitment
Outage reporting
Outage reporting is by a public dashboard, an API and email alerts.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All accounts for the Microsoft Azure Cloud subscription to be operated on a Roles based approach ensuring access I restricted to only those who require it.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
28/03/17
What the ISO/IEC 27001 doesn’t cover
All covered
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
QMS
ISO 28000:2007 accreditation date
28/03/17
What the ISO 28000:2007 doesn’t cover
All covered
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
UK PGA Accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
As per the Solidsoft Reply Information and security policy produced and audited in conjunction with ISO 27001 and ISO 9001 guidance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration and change management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies.

For more information the Change Management and Configuration Management SOPs can be provided.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Vulnerability management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies. Microsoft Azure is protected by Microsoft accredited vulnerability processes
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Provided as part of the Microsoft Azure cloud.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is controlled by our ISO 9001 assured Quality Management System Standard Operating Policies and based on ITIL 3 approach. For more information the Incident Management SOP can be provided.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Cloud deployment model is Public cloud assured by contractual commitment.
Services separation is assured by intendant testing.
Services management separation is assured by intendant testing.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Microsoft is committed to driving innovation that helps people and organizations improve the environment. We achieved carbon neutrality in 2014 and have met our goal of averaging 1.125 power usage effectiveness (PUE) for any new datacenter—exceeding the industry average by more than 30 percent.

Social Value

Fighting climate change

Fighting climate change

We are committed to managing our business activities while paying close attention to environmental issues in order to respect the legacy of future generations. We have implemented new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.
Covid-19 recovery

Covid-19 recovery

The group is involved in Covid-19 recovery in many different ways not least helping our customers improve their working practises and systems. Internally as part of our back to work Reply has introduced a new Hybrid Work scheme - Optimise - across all companies and regions. Finally, a number of companies have been directly involved in supporting COVID-19 related initiatives.
Tackling economic inequality

Tackling economic inequality

As a group - Reply has invested in a number of key technical innovation projects targeted at tackling economic inequality including driving the essential connection between technology and sustainability, precision agriculture and the future of farming, and driving economic planning.
Equal opportunity

Equal opportunity

We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation. Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating. The management and optimisation of the Reply Group's human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.
Wellbeing

Wellbeing

All employees are supported for Wellbeing and recovery with a number of group lead initiatives covering Understanding Stress, Mindfulness & Responding and Wellbeing. From the Wellbeing viewpoint we look at 5 key points:
-Career: What they like to do each day
-Social: The meaningful relationships in life
-Financial: How to mange money well
-Community: Where they like to live
-Physical: The energy to get things done

The programme is supported by seminars, sessions and on-line information. Plus in the UK a full time Wellbeing coach is available.

Pricing

Price
£800 to £1,200 a unit a day
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at a.james@reply.eu. Tell them what format you need. It will help if you say what assistive technology you use.