Happiest Minds Technologies

Happiest Minds Cloud Infrastructure Services - Hosting

We provide hyper-scaler cloud hosting services that enable increased speed and streamlined operations with high analytics and automation to effectively deliver governance, visibility, lifecycle management, and optimization insights across multi-cloud environments. We offer a comprehensive set of frameworks covering discovery, assessment, design, migration, and operations to deliver successful cloud adoption.

Features

• Pay as you Go, flexible, OpEx services
• Resilient, highly available, disaster recovery-enabled, SLA-driven services
• Self-service portal and user-friendly interface
• 4E-Explore-Envision-Explore-Enhance Framework covering Application, Infrastructure and Security
• Secure storage of information/data
• Extreme security controls (Malware, IDS/IPS and Firewall integrations)
• Integrated high-performance SSD storage and load-balanced workloads
• Automated dashboard and single pane of glass with mobile interface
• Reactive to proactive AI/ML-driven IT operations
• Integrates structured and unstructured data sources enabled by opensource API

Benefits

• No CapEx, fully scalable, on-demand, full-service play
• Transparent service with full accountability and business focus
• Focus on customer experience and improved time-to-market with self-provisioning
• Increased productivity, process, and operational efficiency through knowledge-centric operations
• Faster response with deep drill-down, contextualization and intelligent alerts
• Focus on cost optimization and service transformation with proprietary tools
• Improved risk and compliance posture with automated breach reporting
• Adherence to local regulations such as GDPR and ISO27000
• Robotic process automation for faster incident resolution and ITSM automation
• Business-service-level visibility through dashboards for CxOs and IT admins

£200 to £3,000 a virtual machine a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

507466344188885

Contact

Rajdeep Ajmani
07825867220
rajdeep.ajmani@happiestminds.com

Service scope

• Service constraints: Some customization for apps/ services may be limited for users based on their associated subscription and access level. Access from other geo-locations may be a constraint from a compliance perspective.
• System requirements:
  • Architectural design, growth forecast, IaaS subscription
  • Server with OS & memory, storage provision
  • Credentials, Web browser, Application Software, licenses
  • Backup Tool & sufficient backup provision
  • Adequate network infrastructure and bandwidth
  • Data flow design, Usage detail, resources
  • Enable tracking of resources and logs for a defined period
  • Access to necessary OEM tools required to support
  • Third-party warranty and support coverage for hardware and software
  • Opening of necessary firewall ports and provide necessary network access

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide services tailored to the client's requirements and Service Level Agreement. We also provide On-Call support if required as part of the support framework.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accessible via mobile application or web interface through browser by supplying required organization ID and credentials.
• Web chat accessibility testing: Not applicable.
• Onsite support: Yes, at extra cost
• Support levels: We provide support levels based on the client's requirements and scale of operations. Our support model also includes VIP/ Executive or persona-based support if the client requires it. Depending on the ticketing data and volume, we provide on-site cloud support engineers in a dedicated or shared model. Our dedicated Technical Account Managers play a crucial role in ensuring customer satisfaction. They manage end-to-end project delivery, oversee support teams, and maintain regular communication with clients to review operations, manage escalations, and address concerns.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We design and implement an onsite/ online training model to educate users to start using our services and provide documentation. We follow the 'train-the-trainer' model, where we train a customer-nominated team to use our services. This trained team, in turn, provides training to remaining customer employees.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The Customer and Supplier will agree on an Exit plan, which will include [specific components such as data transfer, service handover, and contract closure], for a potential End-of-contract or termination scenario.; ; The Exit plan will cover:; ; A. The migration of Customer information and databases as per the written notification from the customer; ; B. The handover of documentation and information about procedures necessary to enable the customer to continue to provide services; ; C. Supplier shall provide all the assets owned by the customer, all documents, reports, notes, memoranda, software, computer media and other material in a format which is easily accessible; ; D. Upon notification from the customer, the supplier shall promptly delete all copies of any customer information and data entirely and permanently.
• End-of-contract process: The Supplier shall provide notice at least six (6) months prior to the end of the contract term of the intent to renew this contract. The Customer shall have ninety (90) days from such notice to confirm, in writing, the mutual intent to renew for a subsequent Two (2) year term. ; ; The Customer and Supplier will agree on an Exit plan, which will include [specific components such as data transfer, service handover, and contract closure], for a potential End-of-contract or termination scenario.

Using the service

• Web browser interface: Yes
• Using the web interface: We follow RBAC (Role Based Access Control) where in Web interface will be configured based on Roles of each user/ group. As per assigned permission and access, each individuals/ group will have appropriate access to web interface.; As such there are no limitations on as far as we configure and assign permissions to roles.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: NA
• Web interface accessibility testing: NA
• API: Yes
• What users can and can't do using the API: APIs normally are integrated component or subsystem of overall ecosystem to work in conjunction with other services to help automate/ ease/ aid to perform described task/ services to achieve intended result.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The command-line interface is the base of any OS. Any command, operation, or task can be performed via a proper command-line interface. All GUI (Graphical User Interface) are based on command-line interface commands running in the backend.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: We take adequate measures to ensure service quality through proper demand and capacity planning and optimal resource provisioning. The service is also monitored on an ongoing basis to ensure that it can handle seasonal demands and scale up/down optimally.; ; As a testament to our confidence in our service, we offer a robust SLA-backed guarantee. This guarantee assures stakeholders that our service will perform at a certain level, and if not met, compensation is promptly provided.; ; These guarantees enhance user satisfaction and build customer trust.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • SMS

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AZURE, AWS, GCP, IBM, VMWare, On-Premises, and other cloud providers

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual Machine
  • Physical Machine
  • Database
  • Access control
  • Application data
  • Config files
  • Logs
  • OS Images
• Backup controls: Data will be backed up according to the organisation's backup strategy and policy. Users can also request to back up their specific content/ data.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee a service availability of 99.5% for AWS, Azure, GCP, and On-premise cloud. If the client's business impact analysis (BIA) requires higher service availability, we design the systems accordingly.; ; In case of failure to meet the guaranteed service levels, we offer service credits to compensate. The credits are applied to the client's account and can be used for future services or deducted from the monthly service fee.; ; Our service credits system (reward/penalty) is not just for compensating for service issues. It can be also used as an innovative approach to incentivize service improvements. This system can be seen as an investment, either from you or us, in enhancing our services.
• Approach to resilience: We partner with Industry best providers like Microsoft/ Amazon/ Google etc. for client environment hosting. Most their systems have inbuilt features for resiliency for auto recovery and fix and these can be introduced as per the business case for the client.; In addition to this we consult and offer value add services to client by implementing automation to achieve level of resiliency for entire landscape of the client IT.
• Outage reporting: All above listed options can be offered.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We offer, adopt and follow all measures of access restriction via multifactor authentication/ secured channel/ token based authentication and all other industry standard methods available.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bsi.
• ISO/IEC 27001 accreditation date: 25/07/2021
• What the ISO/IEC 27001 doesn’t cover: The information security management system covers the provision of services and solution through our business units viz, Digital Business Servies (DBS), Infrastructure Management and Security Services (IMSS) and Product Engineering Services (PES) to our global clientele supported by corporate functions such as People Practice (HR), Internal IT services, Talent Acquisition, Travel & Immigration, Facility Administration& Security, Legal & Finance, Sales and Marketing and Engineering and Business Excellence (Quality/ Assurance) and are operating out multiple locations in India.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CREST - Accredited Penetration Testing Services Provider
  • CEH, CEHM, ECSA, LPT, OSCP - Individual Certifications
  • CARTP, CLPT, CPFA, CPSP - Individual Certifications

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We follow ISO 27001 standards

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We follow ITSM standards.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We offer and perform Vulnerability Assessment and Penetration Test on regular basis as needed by client's organization to identify and threats in the environment by running robust and rigorous tests to cover all modern technologies.; Patches are deployed as they are released by OEM upon rigorous testing for end result including Roll Back mechanism to assure As-Is services and no disruptions.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We offer Tool based Automated monitoring in addition to manual monitoring for required resources and system.
• Incident management type: Supplier-defined controls
• Incident management approach: We offer Industry standard Incident Management via ServiceNow and follow ITSM terminology.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: We provide cloud services from Tier 1 providers like Microsoft Azure, AWS, GCP etc. where we provide consultation to adopt best suitable options and client has option to choose range of data privacy to cater all requirements.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: We partner with industry standard service providers like Microsoft azure, AWS, GCP etc.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our environmental goals are focused on optimizing; energy, making responsible use of our natural resources,; and reducing waste to create sustainable progress.; We will also maximize the usage of renewable energy while; reducing the use of fossil fuels by working closely with; our value chain partners to assess and help reduce the; environmental impact.; ; Environmental Goals; Achieve carbon neutrality in our operations by 2030; Establish and drive sustainable power usage & water conservation techniques

  Covid-19 recovery

  During the COVID pandemic, Happiest Minds formed a task force to drive the transition to work-from-home and ensure business continuity. The task force worked round the clock to ensure minimal disruption to delivery across our seven operating geos. Some of the critical measures implemented were:; ; 1. BCP:; A robust BCP was implemented to ensure smooth customer delivery. In the unfortunate event that one should fall ill, backup managers and team members were provided.; ; 2. Mithra:; The Good Samaritan Program consists of volunteers who are committed to counseling employees and being available to listen to them in safety, acceptance, and confidentiality. Team Mithra provided emotional and counselling support to over 1,200 employees.; ; 3. Internal First Responder (IFR) Team:; IFR Team had representatives from the various Business Units and CoEs across geographies. The IFR team member assists in guiding the impacted employee to the available resources such as leave, loan, advance, hospitalization, oxygen, and medication. The team also meets periodically to keep up-to-date with the various Government notifications.; ; 4. Additional COVID-19 Insurance.; ; 5. COVID Leave:; Provision of three different types of leave.; a. Hospitalization / Institutional quarantine – Up to a max of 20 days; b. Home Isolation – Up to 14 days; c. Family Care – Up to 5 days; ; 6. Leave Donation program; ; 7. Medical Tele-consultation; ; 8. Salary Advances & Compassionate Loans; ; 9. Ergonomically designed chairs/tables for smooth WFH; ; 10. A Vaccination Tracking System (VSAFE) to update vaccine details for employees and their family members. The system also sends reminders of the vaccination schedule.; ; 11. Frequent Sanitization of office spaces; ; 12. Back to Office Taskforce with representation across the Company to evaluate the return to office. ; ; 13. Periodic communication from the Executive Board; ; 14. Wellness Programs facilitated by the Happiest team; ; 15. COVID-19 insurance for facilities/admin/security staff.

  Equal opportunity

  At our core, we believe that Diversity & Inclusion (D&I) is a journey, not a destination. Our unwavering commitment to fostering an inclusive environment is a testament to this belief. We stand firmly against any form of discrimination, be it based on ethnicity, age, disability, gender, or sexual orientation. The 'Happiest Minds Diversity & Inclusion Council' is dedicated to creating a vibrant and diverse society through the implementation of D&I policies and programs.; ; Key Metrics; 27% - Organizational Gender Diversity; 46% - Campus Gender Diversity Ratio; 10 Nationalities - Cultural Diversity; 100% - Resumed Work after Maternity Leave; 33 - Availed Paternity Leave; 8 - Persons with Different Abilities; ; Generational Diversity; 84.5% Millennials; 10.3% Gen Z; 4.8% Gen X; 0.3% Boomers II; 0.2% Boomers I; ; Maternity Engagement Program; A holistic maternity program, developed in collaboration with the Wellness team, includes three phases: pre-maternity, during maternity, and Post-Maternity for women during pregnancy.; ; Women in Excellence Program; Exclusive Women Leadership Development for Mid Managers covering various elements of holistic development for leadership roles.; ; PRIDE; Awareness sessions are held during PRIDE month, and various activities, such as quizzes, D&I Sensitization training, and the extension of medical insurance benefits to same-gender partners across locations, are conducted.; ; Ability is Bigger than Disability; Our community of Specially Abled Members doubled in its headcount following 'Train to Hire' Model rollout in each BU with Oorja & Enable India.; ; Aura Engagements; Welcome mail to all women members with a list of women's benefits and wellness programs.; ; Workshops & Sensitization Sessions on Diversity & Inclusion ; Sensitization programs on D&I focus on skill building that leverages the strengths of different teams and customers.; ; Recognition in Diversity & Inclusion; Top 50 Best Workplaces for Women for 4 consecutive years.; Top 10 Diverse Organizations -Analytics AIM Magazine.

  Wellbeing

  The Happiest Minds Wellness program is branded as – HappiZest and constitutes the 7Ws of Physical, Spiritual, Intellectual, Professional, Social, Emotional, and Environmental Wellness. It is nurtured by aligning activities, logistics, facilities, and the organisation's expertise through various wellness schemes and initiatives.; ; An initiative started by our Happiness Evangelism team is a step towards promoting employee happiness, which includes providing opportunities for social connection, offering mental health support, providing work-life balance resources, and promoting a culture of appreciation in action.; ; CULTURE OF GRATITUDE; All our facilities encourage people to freely use SMILES Cards or send iAppreciate messages to acknowledge and celebrate their colleagues' contributions.; ; CULTURE OF LISTENING; Happiest Minds' culture of listening is about actively and empathetically engaging with others when they communicate. This includes not just hearing the words they are saying but also understanding their perspective, feelings, and needs.; ; We have made a positive impact in the following areas:; Ask EB: A portal for Happiest Minds to post questions for the Executive Board (EB), and the answers are posted within 24 hours.; Townhalls: People are encouraged to ask questions and provide feedback directly to the leadership team at Townhall.; We Hear: You can use We Hear to report sexual harassment or discrimination to the Chief People Officer. To initiate the case, an email will be sent to the CPO's mailbox.; ; CULTURE OF MINDFULNESS; The culture of mindfulness refers to attitudes and practices that encourage people to be fully present in the moment without judgment or distraction. It involves intentionally paying attention to the present moment, being aware of one's thoughts and feelings, and cultivating a sense of openness and curiosity.; Mindfulness training involves mental activities designed to rewire the brain's neural networks.

Pricing

• Price: £200 to £3,000 a virtual machine a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We can offer a pilot or proof of concept for a duration of 4 weeks on the business case visibility.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rajdeep.ajmani@happiestminds.com. Tell them what format you need. It will help if you say what assistive technology you use.