Nettitude Limited

Cortex XSOAR

Cortex XSOAR provides enterprise level, GUI driven Security Orchestration Automation & Response capabilities to organisations focused on increasing efficiency of SOC Operations. Specifically, organisations who want to embark on a SOC transformation journey.
Cortex XSOAR provides advanced playbook driven SOAR functionality underpinned by a marketplace of 1000+ existing content packs.

Features

• Visual-Playbook-Editor: build playbooks with thousands of pre-built functions
• Live-Workplan-View: Graphical to review and validate playbook operation
• Integrations and Extensible-Platform: Hundreds of built-in security product-integrations and SDK’s
• Incident-Repository: Database of incidents ingested into XSOAR with search capability
• Evidence-Board: An evidence timeline to reconstruct attack chains
• Dashboards and Reports: Fully customizable dashboards and reports
• Virtual-War-Room: Analysts can conduct joint-investigations and run real-time security commands
• Indicator-Repository: All indicators are auto-discovered and correlated across incidents
• Machine-Learning: DBot trains on incident, indicator, analyst-data to generate insights

Benefits

• Consistent, transparent and documented processes
• Quicker resolution times and better SOC efficiency
• Improved analyst productivity
• Enhanced team learning
• Automated workflows and remediation
• Flexible and scalable deployment

£225,409.80 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

510241421734733

Contact

Grace Harrison
0345 5200085
bidteam@nettitude.com

Service scope

• Service constraints: N/A
• System requirements:
  • Cortex XSOAR engines requires a minimum of 8 CPU cores
  • 16GB's RAM as a minimum
  • Windows, MacOS or Linux environment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24x7x365 Support; Priority 1 (Critical) - < 1 Hour ; Priority 2 (High) - 2 Hours; Priority 3 (Medium) - 4 Hours; Priority 4 (Low) - 8 Business Hours; Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: All Cortex products from Palo Alto Networks come with a standard support offering included which entitles the customer to 24x7x365 email and telephone support.; Other 'enhanced support' options exist inclusive of premium customer success support and provision of dedicated engineers for short or long term engagements - all such options can be negotiated and applied as required.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As a customer or partner of Palo Alto Networks, provision to our online training platform (Beacon - https://beacon.paloaltonetworks.com/student/catalog) is made available. Which enables customers and partners to learn at their own pace and only invest in classroom training either when they are ready or if they need to at all. ; Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.).; In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API.; Professional Services are also available in the form of "Quickstart" packages to rapidly onboard organisations.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
• End-of-contract process: At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

• Web browser interface: Yes
• Using the web interface: All features and functionality are primarily delivered through the secure web admin console.; This includes the initial setup, system-configuration, on-boarding and operational functions such as monitoring and reporting.; A role-based access control (RBAC) system is in place to enforce the relevant access and configuration permissions requirements for certain types of individual users or groups.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: The web interface is unique per organisation and is sent to the organisation once the service is setup. ; Once the URL is designated, the interface can be accessed through any modern web browser.
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The API can be used to interact with and configure, monitor and report on anything that is possible within the web interface.
• API automation tools: Other
• Other API automation tools: Python/Javascript Modules available
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: The CLI is primarily used for debugging and support purposes of the endpoint software. It is not used for general purposes.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Palo Alto Networks through an automated process is constantly evaluating and monitoring the load placed upon the application. Each customers instance is unique so there is no risk of shared resources being fully utilised by another organisation. As load increases the service will automatically bring online additional compute resources to accommodate the additional load.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Asset details, compliance, policy violations
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Palo Alto Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Palo Alto Networks commits to using commercially reasonable efforts to make the Cortex XSOAR service available 24 hours a day, 7 days a week (excluding downtime resulting from any planned outage wherein Palo Alto Networks had provided prior notice; or any emergency outage making it impracticable for Palo Alto Networks to issue advance notice). Palo Alto Networks commits to achieving uptime availability of 99.9 percent, measured over the calendar month.
• Approach to resilience: Palo Alto Networks delivers the Cortex XSOAR service utilising public cloud provider Amazon Web Services. Within the provider the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
• Outage reporting: Email alerting

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: Users authenticate to the service at organisation.traps.paloaltonetworks.com or apps.paloaltonetworks.com using a username and password combination and multifactor authentication (if configured). API access is controlled via key/token system.
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 06/07/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/03/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701:2019

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: Amazon Web Services
• How shared infrastructure is kept separate: Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualized infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Net-zero is no longer a compromise. Our commitment is to be a net-zero business by 2030, against all scope 1, 2, and 3 emissions as quickly as possible. As a service provider, we will also help our clients to fight climate change. Whether reporting energy and water usage, measuring waste reduction, or managing product lifecycle, our commitment is to support our customers to work towards any and every environmental goal. Our goal is to help clients to bring credibility to their assertions, helping them to demonstrate compliance with international standards, regulations and commitments. We will combine deep environmental expertise and rigorous methodology to verify all data and information an organisation tracks or publishes. We will certify our customers systems and processes against global standards, giving them the confidence that best practices are being implemented that maximise every opportunity to improve performance. This includes but is not limited to: • Supporting our customers with their ISO 14064 greenhouse gas (GHG) validation • Supporting our customers to verify their systems and processes against global standards • Supporting our customers to transition to sustainable, low carbon power generation. • Supporting our customers to transition from waste to energy, wind, tidal, nuclear to renewable capacity, hydrogen production, storage and distribution • Supporting our customers verify their water usage, • Supporting our customers verify their waste reduction • Supporting our customers verify their or product lifecycle • Supporting our customers to look beyond compliance, examining the resulting data and suggesting actions that put them in control of the areas that matter most to their business.

  Covid-19 recovery

  LRQA Nettitude actively contributes to the global recovery from the COVID-19 pandemic by endorsing and supporting vaccination initiatives. As an organisation grounded in science and evidence, we acknowledge the crucial role of vaccination and regular testing in safeguarding individuals and reinstating societal normalcy. While we respect individual choices regarding vaccination, it is anticipated that various authorities, clients, and travel providers may necessitate COVID-19 vaccination for entry or proof of a formal exception. Our commitment extends to supporting colleagues who choose to get vaccinated. LRQA Nettitude pledges to assist those receiving government-approved or World Health Organization-recognised COVID-19 vaccinations. In instances where an approved vaccine is not accessible through public or private healthcare providers, we will reimburse colleagues for the cost of an approved vaccination. Additionally, reasonable paid time off will be provided to facilitate vaccination for colleagues and their families. Respecting privacy, LRQA Nettitude will only inquire about a colleague's vaccine status when there is a legitimate business need, such as travel or working in high-risk environments. Colleagues' vaccine information will be stored securely for a defined period, in compliance with local data privacy legislation, and disclosed only with explicit consent. Recognising the ongoing importance of safety measures post-vaccination, LRQA Nettitude acknowledges that vaccination programs do not eliminate COVID-19 risk entirely. We commit to adhering to good practices and local legal requirements, acknowledging that certain safety measures will likely persist beyond the vaccination program. This comprehensive approach underscores LRQA Nettitude's dedication to supporting recovery and ensuring the well-being of our colleagues and the broader community.

  Tackling economic inequality

  We believe that every person deserves the right to work with dignity. Through our corporate social responsibility compliance, we help our clients discover and understand risks within their workplace and supply chain in order to enhance economic equality. Transparency is the fundamental building block to understanding risk. Without transparency, it is difficult for an audit to report on risk exposure associated with wage underpayment, excessive working hours, child labour, unauthorized subcontractors, compliance to social insurance, harassment, and prison labour, to name a few. Supplier transparency is part of our DNA. We will continually develop innovative solutions that uncover and manage risk from a social perspective. EiQ is our supply chain data analytics platform, to create predictive models to assess the likelihood of unauthorized subcontracting, human trafficking, and labour unrest, to name a few. We are innovators and thought partners. This includes but is not limited to creating better working conditions and tackling inequality for the following areas: • Wage underpayment • Excessive working hours • Child labour • Unauthorized subcontractors • Compliance to social insurance • Harassment • Prison labour

  Equal opportunity

  We believe that our responsibility as an employer, supplier, and customer is to treat people with respect, empathy, and kindness – to ensure people have the support they need to thrive and be at their best. Our promise is to support our people and every stakeholder that we work and interact with. We provide progressive advice and solutions for the following areas: • Fair and equal pay across gender, race, age, and disability • Fair and safe working hours • The restructuring of labour to protect children In addition to this, LRQA is committed to support young people from disadvantaged backgrounds to achieve their greatest potential. In 2022 we will launch “The Brightest Future”. The Brightest Future is LRQA’s philanthropic foundation that supports young people from disadvantaged backgrounds to build the brightest future for themselves, their community, and the planet With a focus on young people from disadvantaged backgrounds, we will support thousands of young people to receive high-quality education over the next seven years. Delivered by our employees in partnership with leading grassroot educational charities, our vision is to inspire young people to find their mighty purpose, curiosity, and courage to be part of building a better future for themselves, their community, and the planet.

  Wellbeing

  At LRQA Nettitude many of us are used to working from home, it is a new experience for lots of us and it may take some time to adjust. We always help to protect and look after our employee’s wellbeing and mental health; they can also reach out to one of our Mental Health First Aiders. Our Mental Health First Aiders (MHFAs) are the go-to people for anyone who wants to talk to someone. Additionally, all members of the Nettitude Leadership and Management Team have an Open Door Policy and are available if employees need someone to talk to, not necessarily their own manager. Nettitude Wellbeing – Objectives • To provide a safe place for all Nettitude employees to raise Mental Health challenges they may be experiencing. • To increase awareness of Mental Health within the Nettitude Group • To signpost all employees on what support is available to them. • To increase the ratio of MH First Aiders within the business. • To develop a well-being strategy. • Build a series of information/training to support employees with their wellbeing and those in their team.

Pricing

• Price: £225,409.80 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@nettitude.com. Tell them what format you need. It will help if you say what assistive technology you use.