COOLSPIRiT

COOLSPIRiT a Databarracks Company: HPE GreenLake IT Consumption Services

HPE GreenLake is an innovative platform, offering cloud services across environments. It’s a pay-as-you-go, hybrid cloud solution that simplifies IT operations. With a focus on flexibility, it allows businesses to manage IT, ensuring robust security and scalability. A self-service dashboard and AI-driven insights empower users to optimize performance and costs.

Features

• Centralised management capability that allows visibility of usage and cost
• Flexible model allowing end-user agility, flexibility and ease of use
• Full suite of compute, storage, networking resources with associated services
• Enterprise-class support included as standard
• On-premise private cloud like experience to meet regulatory compliance
• Delivers remote 24x7x365 monitoring, operation, administer, advise and optimise services
• Monthly reporting and real time usage analytics
• Ability to scale up/scale down as required avoiding over-provisioning
• One operating model across distributed clouds, for applications and data
• Management Services: Monitor and manage performance, security, data and risk

Benefits

• Minimise large capital outlays allowing resources to focus on innovation
• Rapidly provisioned infrastructure: Meet demand in a cost effective manner
• Continuous improvement processes: Built upon industry standards (ITIL)
• Pay per use: reduce Total Cost of Ownership (TCO)
• Reduced risk: less unplanned downtime freeing up resources
• Flexible consumption-based hybrid cloud model
• On-premise model allowing you to meet governance and security requirements
• Increases control: Effective planning of IT lifecycle costs
• Achieve faster time to market: shorter time to deploy projects
• Simplified IT: centralised operations and insights

£0.10 a gigabyte a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

514148120058160

Contact

Alex Raben
01246 454 222
frameworks@coolspirit.co.uk

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: Under GreenLake Management Services, the monitoring coverage window is 24 x 7.; ; Incident management service levels are defined by response time and target resolution time within the agreed service coverage window for incidents and as defined in the Statement of Work.; ; Problem, change and configuration management is conducted during standard working days, unless different office hours are agreed between HPE and Customer also defined in the Statement of Work.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As part of the 'go live' process for any new service a comprehensive service transition plan is followed. This includes defining the required user training in conjunction with the customer, the creation of a Service Handbook containing relevant information on the services being provided and a communication document with details on how to engage the Service Management team and also escalation contacts.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: HPE do not deal with customer data other than data held to provision the service. At the end of the contract, options are available for you to continue with the solution as a service extension, including migrating to a new technology as a Service or we can include options which allows you to buy the equipment on your site thus avoiding data migration, or HPE would offer to work with you to develop a migration plan.
• End-of-contract process: As part of our standard contract we agree to produce a service exit plan. This plan will contain the agreed actions on the end of contract process. Whether actions are included in the contract or at additional costs will be discussed as part of the plan creation.

Using the service

• Web browser interface: Yes
• Using the web interface: Log calls, download firmware and patches, look at support forums and advisories
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: None
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: HPE's GreenLake solution use HPE's Flexible Capacity consumption service which provides an element of on-site buffer capacity which varies according to your organisation's requirements, which is only chargeable if you use it and for the period of time it is used, enabling you to scale up and down as the business demand requires. This is automatic and immediately available to you, so you are able to scale up in minutes, not months.
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: HPE

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: Never
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• Backup controls: The HPE GreenLake Backup solution delivers on-premises backup capacity. Your invoice is calculated at the front end enabling you to simplify your backup requirements and easily enable chargeback or show back to the business.; ; The monthly charge includes everything you require to achieve your backup requirements, including hardware, software and support services, through a monthly charge based on what you actually consume.; ; Third Party Backup software is pre-integrated on the latest HPE technology – with our metering technology and management services to run it for you. Additionally, when available capacity runs low, additional capacity is automatically provisioned ahead of demand.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users contact the support team to schedule backups
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: TBC

Availability and resilience

• Guaranteed availability: HPE GreenLake solutions are designed to provide extremely high up-time with supporting architecture to allow for planned maintenance without the need to take systems offline.
• Approach to resilience: The HPE GreenLake solutions are on-premises solutions designed to reside in your own data centre(s) and are therefore dependent upon the resilience provided by you. HPE can deliver solutions that include a range of industry-leading proactive deliverables which can enable you to avoid unplanned downtime by as much as 88%, and we deploy capacity ahead of demand which again avoids unplanned downtime due to capacity increase.
• Outage reporting: The HPE GreenLake solutions include proactive support and monitoring where tickets are automatically created for service issues and passed to the relevant support team for investigation and subsequent resolution.; ; We also provide regular on-site meetings that include outage reports and reviews, that include fault resolutions and call trends. We also deliver proactive advice on how these issues can be avoided.

Identity and authentication

• User authentication: Username or password
• Access restrictions in management interfaces and support channels: The HPE GreenLake solutions include monitoring and operations and solution support including reactive and proactive services which are delivered by staff with suitable security clearance as you require.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and are therefore subject to your own internal security policies.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The HPE GreenLake solutions are on-premises solutions designed to reside within your own data centre(s) and therefore a mutually acceptable change management process is essential. The design of the solution enables the majority of work to be undertaken without the need for downtime.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s) and are therefore dependent upon whatever your own vulnerability management processes are. With regard to patching HPE supplied equipment, HPE GreenLake solutions include proactive deliverables to avoid unplanned downtime, for example, firmware and patch management and implementation on HPE supported equipment.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: The HPE GreenLake solutions are on-premises solutions which reside within your own data centre(s).
• Incident management type: Undisclosed
• Incident management approach: The HPE GreenLake solution include monitoring and operations and solution support including reactive and proactive services. HPE's incident management processes are based on ITIL industry best practice. As well as automated alerts being generated through monitoring, users can create incident tickers via phone, email or a web portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: This is an on-premise hosting solution. Many factors such as security, data centre efficiency are dependent on customer choice and environment.

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As an organisation, COOLSPIRiT is wholly committed to improving our social & sustainability record and drive real change through to delivery of our contracts. We take great pride working with our supply chain and customers to understand how our services can be provided with reduced emissions seeking a net zero impact on our environment. We employ a number of activities / initiatives to help accelerate us towards our global population becoming carbon neutral, including, Partnering with World Land Trust to plant trees in Borneo, SME Climate Commitment, Working from solar-powered offices, Availability of electric car charge points, Electric-powered company vehicles, Upgrading to LED lighting throughout our offices, Eradicating the use of single-use plastic, Achieving ISO 14001 Certification, Supporting the 721 Challenge. We understand that our business has a direct impact on the environment, so we're actively working towards best practices in the technology sector. In regard to our Social Responsibility, we also thrive on making differences wherever possible, be it big or small, to help support the overall impact that organisations can have on our local communities. Initiatives we have in place include, Apprenticeships for local people, Employment skills structure, Supporting the community, Donations of technology equipment, Local collaboration, Sustainability and environmental focus, Supporting Charity. We're excited to have now partnered with the World Land Trust (Registered Charity No. 1001291) as a corporate supporter. The World Land Trust carries out essential reforestation projects, supporting conservation and creation of wildlife-rich habitats benefitting local communities, reconnecting forest areas, and storing carbon. In addition to the measures noted above we will automatically plant a tree for every contract placed with us. More information can be found on our website https://www.coolspirit.co.uk/

Pricing

• Price: £0.10 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@coolspirit.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.