Bytes Software Services

CyberArk Privilege Cloud - SaaS

"Privileged account secure storage
Rotation of privileged account credentials
Isolation of privileged sessions using jump servers
Recording of privileged sessions
Proxying of privileged sessions from desktops
Audit of all privileged account access
Multi-factor authentication
Role-based access to defined privileged credentials" bssgc

Features

• Protection of privileged accounts from external threats or rogue insiders
• Secure access to infrastructure using privileged accounts
• Full audit trail and recording of all access

Benefits

• Accountability for all privileged account activity

£105 a user a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

517221617960852

Contact

Chris Swani
+44 (0) 7951 326815
tenders@bytes.co.uk

Service scope

• Service constraints: Some devices may require the download/installation of plugins to enable privileged account management. Others may require connectors to be created from scratch by partners and/or CyberArk.
• System requirements:
  • Windows 2012/2016 Server
  • Quad core processer
  • Min 8GB RAM
  • Min 80GB available disk space

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 Hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "24x7 Helpdesk support; Professional Services for deployment and post-installation modifications; Technical Account Management as an ongoing service; Free Customer Success assistance to guide the PAM Program"
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: CyberArk provides detailed documentation on the CyberArk Docs site. CyberArk and it's partners can also provide Professional Services to new and existing customers for this purpose.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data is made available upon request.
• End-of-contract process: After a specified period of time the tenant and the data is holds it deleted from the cloud service.

Using the service

• Web browser interface: Yes
• Using the web interface: Users can use the web interface to authenticate themselves and access a CyberArk PAS deployment, retrieve credentials, initiate privileged sessions, and view audit records and recordings.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can add, retrieve, modify or remove privileged credentials from the service as well as recover access logs, recordings and other associated metadata
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer is provisioned a single tenant separated by schema to ensure security and continuity of tenant. Tenants are hosted on an AWS cloud service which scales with demand. CyberArk makes use of 3 availability zones in AWS to ensure uptime. In addition, users can be segregated into sets based on their demands, each set is a discrete instance with associated resource.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Account Manager

Analytics

• Infrastructure or application metrics: Yes
• Metrics types: Other
• Other metrics: Service Status
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Cyberark

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Privileged accounts and associated audit logs, recordings, and metadata.
• Backup controls: Users can take point in time backups of policy and configuration as data exports. All other aspects of backup are controlled by the vendor.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Communication between the customer's environment and the Privilege Cloud platform is conducted through a secure VPN protocol proprietary to CyberArk.
• Data protection within supplier network: Other
• Other protection within supplier network: CyberArk uses advanced encryption algorithms to protect data at rest and DLP to restrict data access to intended audience.

Availability and resilience

• Guaranteed availability: "CyberArk is committed to a service availability SLA of 99.95% for Privilege Cloud SaaS.; In the event CyberArk does not meet the Availability Commitment, Customer shall be eligible to receive a credit (“Service Credit”). Service Credits are calculated as a percentage of the pro-rated monthly subscription fee paid to CyberArk for the affected SaaS Product for the Subscription Term in which the Unavailability occurred, and based on the actual Uptime Percentage"
• Approach to resilience: Deployed on an AWS platform and resides in three different Availability Zones (AZ), in case of outages in one of the AZ data-centres. Each AZ includes the application and all the supported entities that are required for the proper functionality of the solution, and monitoring.
• Outage reporting: Public dashboard and Email Alert

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Other
• Other user authentication: CyberArk supports and recommends integration with an existing user directory, e.g. Active Directory, as well as the use of a multi-factor authentication solution that supports either the RADIUS or SAML protocol for access to the solution.
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: In the same way as user access is authenticated - Users can access using the PVWA, the REST API and also via PSM or PSM/P and in addition users can use CyberArk in built authentication
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 14/03/2023
• What the ISO/IEC 27001 doesn’t cover: Certificate is Applicable to Business processes: Research, development, sales and support of information security solutions and technologies.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NISA Certified, VPAT 508, FIPS 140-2
  • NIST 800 & SOC2 certified.

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "The InfoSec Department provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. They act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Supplier-defined controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As opposed to other cloud service providers who only provide a service but use 3rd-party technologies, CyberArk developed all the technologies it uses from scratch and only uses standard servers and routers (no 3rd-party technologies). This allows much more flexibility and rapid reaction to new threats and attack vectors as we do not have to wait for updates and patches – we do them ourselves immediately. In order to fight todays sophisticated and constantly changing attack patterns we have CyberArk’s 24x7 SOC - manned with security experts that can handle any attack in real time.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: We have defined process of incident response and an incident response team whose responsibilities include: Analysis of the security issue risk (based on Severity Matrix and CVSS), remediation and recommendation. SLA of handling the issue according to the risk level. In case the decision is to fix, the fix is like any standard feature\bug development, including validation (QA) and automation. Security bulletin - in case a security issue found risky, and requires patch, we have a mechanism of publishing "security bulleting" to our customers. This bulletin contains explanation of the issue, and mitigation steps (including patch if needed).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: "CyberArk SaaS solutions are hosted on AWS. ; AWS is continuously working to increase the efficiency of our facilities, and our scale allows us to achieve higher resource utilization and efficiency than typical on-premises data centres. When possible, we incorporate direct evaporative technology for cooling our data centres, reducing energy and water consumption. During cooler months, outside air is directly supplied to the data centre without using any water. During the hottest months of the year, outside air is cooled through an evaporative process using water before being pushed into the server rooms, and we have optimized our cooling systems to minimize water usage. AWS has also demonstrated our commitment to water stewardship by using reclaimed or recycled water instead of potable water in multiple regions, and we are working with local utilities to expand the use of reclaimed water."

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £105 a user a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.