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Academic Software

Academic Software Platform

Academic Software Platform - is a modern workplace deployment solution for educational institutions, where every type of user (staff, students, teachers, researchers) can access, deploy and license the tools they need through the single sign-on of their institution

Features

  • All digital assets in one place
  • Login with your school account
  • All devices
  • All software programs
  • Easy deployment methods
  • Monitoring licence use
  • Manuals & Tutorials
  • Helpdesk
  • Self-service

Benefits

  • Standardized access to online, cloud or installable software applications
  • Platform provides user defined selection of applications
  • Access from school and/or student devices, any operating system
  • One platform - providing access to any SW title
  • Supporting Cloud, VDI and Installable applications
  • Providing analytics to optimize license allocation and costs
  • Embedded installation guides and tutorials for easy access
  • We support all users - Unburdening internal IT & teachers
  • Licences are allocated fully automatically.

Pricing

£4.60 to £206.32 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gregory@academicsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 2 7 8 9 9 7 4 8 9 7 5 5 4 1

Contact

Academic Software Gregory Boulahouache
Telephone: +32 497 130 134
Email: gregory@academicsoftware.com

Service scope

Service constraints
Platform is available 24/7/365
System requirements
No system requirements for users

User support

Email or online ticketing support
Email or online ticketing
Support response times
8H on weekdays
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
N/A
Onsite support
No
Support levels
We offer first line, second line and third line support.
Support is always included in platform fee.
We assign customer success managers to clients who coordinate the support.
Support available to third parties
No

Onboarding and offboarding

Getting started
Customer Success Manager is assigned. CMS oversees implementation. Testcases are provided and implemented. After sign-off the platform can go live to all users.
Onboarding can be a combination of Teams calls and on-site visits, depending on the user needs.
Platform users do not need training. All materials and manuals are integrated in the platform.
User documentation is available in the platform.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
At end of contract relevant data will be provisioned in SQL dump or Excel.
End-of-contract process
Contracts don't have cancellation costs or fees.

Using the service

Web browser interface
Yes
Using the web interface
Platform as a Service. Setup is done by Academic Software together with the Customer Success Manager. Reporting is possible via the web interface. Integration is done via LMS and/or SSO of the customer.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
All text is accessible. However, the use of tools via the platform depends on the tool itself.
Web interface accessibility testing
N/A
API
Yes
What users can and can't do using the API
Setup is done via Academic Software. Integration of API of LMS and SSO (SAML2) is possible. Web-hooks for certain events are available.
API automation tools
OpenStack
API documentation
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
By actively monitoring and autoscaling
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
Other
Other metrics
  • Usage analytics
  • Number of licenses used
  • Cost of cloud consumption
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
Backup controls
Platform is a SaaS platform. All data is backuped according to industry standards.
Users have no impact on backup
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Data encryption at rest

Availability and resilience

Guaranteed availability
99,9% SLA
Refund according to contract terms
Approach to resilience
Service based on Azure data-center
We focus on microservices architecture
Outage reporting
E-mail alerts

Identity and authentication

User authentication
Identity federation with existing provider (for example Google apps)
Access restrictions in management interfaces and support channels
Role based group membership in directory of organization providing specifically defined role based access.
Access restriction testing frequency
At least once a year
Management access authentication
Identity federation with existing provider (for example Google Apps)
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
ISO27001 Data centres

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
As our platform is hosted within MS Azure, security governance is handled by Microsoft
Information security policies and processes
Microsoft Azure policies are followed

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Scheduled update timeframes for out-of-date services
Centralized monitoring of all services
Design, develop and release environments with analysis of impact on security and performance
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Usage of XDR on entire infrastructure providing real-time threat monitoring and assessment.
Patches for any vulnerability are applied within 24 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Usage of XDR on entire infrastructure providing real-time threat monitoring and assessment.
24/7/365 technician on call receiving alerts directly from XDR or any service.
Response within an hour
Incident management type
Supplier-defined controls
Incident management approach
Usage of XDR on entire infrastructure providing real-time threat monitoring and assessment.
24/7/365 technician on call receiving alerts directly from XDR or any service.
Response within an hour
Submission of incident report by technician to be reviewed internally for future improvement or mitigation.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
XYC

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
See: https://blogs.microsoft.com/eupolicy/2019/06/18/data-centers-sustainable-energy-transformation/

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

Through the Academic Software platform, every user has an equitable opportunity to access the necessary software and tools for their studies.

Pricing

Price
£4.60 to £206.32 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gregory@academicsoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.