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Cirro

Cloud to Edge Continuum & Orchestration

With more devices in more locations and more data. It’s a struggle to standardise, manage, control & secure.

This service offers managed Physical Edge Data Centres onsite for backup, DR or local compute / MEC, Cloud, Hybrid Cloud, IoT SaaS application, Machine Learning, Data Visualisation and Smart everything everywhere.

Features

  • IoT, edge and cloud computing converge & continuum
  • integrating connectivity and computing with intelligent edge computing
  • MEC managed infrastructure & managed platforms IaaS / PaaS
  • Fully feature IoT SaaS application module & devices
  • Machine Learning, Data Science & Predictive Analytics
  • AI-based reasoning and automation, Industry 4.0 Standards Adoption
  • Cloud-Edge Orchestration, enable real-time capabilities
  • Utilise IoT to monitor outcome-driven platforms
  • Full edge to cloud eco-system with Edge Analytics and AI
  • Integrated Edge Management (IEM) Platforms

Benefits

  • Enable Smart Buildings, Smart Cities, 5G & 6G
  • Supports migrations between cloud, data centres and physical on premise
  • Disaster recovery and business continuity
  • City wide wholly owned or leased edge deployments
  • High value standardised actionable insights and data
  • Complete cloud transformation with Managed MEC & Hybrid Cloud
  • Cloud & MEC Strategic Planning & Implementation
  • Decentralisation and decarbonisation - the Green Deal
  • cloud-to-thing, workload mobility
  • distributed computing and network infrastructure

Pricing

£250 to £7,500 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

5 3 2 6 3 0 7 1 8 7 5 2 3 1 5

Contact

Cirro Michael Owen
Telephone: 020 3418 0412
Email: michaelo@cirro-solutions.co.uk

Service scope

Service constraints
For MEC deployments, suitable power and connectivity is required.
System requirements
  • Suitable power feeds
  • Suitable connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
30 mins to 2 hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
This is a bespoke service and as such will have a bespoke support agreement and support levels
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We start with defining a high-level scope which looks to define the project objectives and critical measures of success. We build projects from this, using SMART and Prince principles, Cirro can provide a Programme Director and Technical Project Managers to complete the projects and ensure the deliverables are met. Our Data Scientists and Software Developers will ensure all aspects of the Data are standardised and utilised efficiently.
MEC, MEC management SaaS, IoT SaaS, Project Management, Cloud Strategy, Managed Edge, Managed Hybrid Cloud, Private and Dedicated Cloud, Cloud Transformation, installation, and asset disposal are all separate services that can be taken separately or in combination.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This depends on how the contract ends and specific exit management clauses can be made. The customer owns the data and we can provide professional services support to ensure it is suitable backed-up, archived extracted or migrated
End-of-contract process
At the end of the contract, the exit managed clause is executed as detailed, this typically involves a migration, secure removal and certification of data destruction. Our professional service team remains available to customers on a T&M basis to support them in their continued journey to an alternative platform, solution or provider.

Using the service

Web browser interface
Yes
Using the web interface
Manage the solution elements, configuration, access control, users, user groups, policies, security groups, IaaS and PaaS, IoT SaaS application
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Via standard web browser
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
The API is designed to provide access to the core functionality of all aspects of the solution, Our developers can also provide support for API development an integration work
API automation tools
  • OpenStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Parts of the solution support CLI for deeper access into the infrastructure and platforms. Details on the CLI will be provided at the design and requirements gather phase of the project.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
This is done at the design phase of the project and depends on the final solution. However, segregation of customer networks is an absolute as is management and access controls.
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Several depending on final solution structure

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • File, virtual machines, databases, configuration
  • Data, snapshots, object or block level
Backup controls
This is agreed in a SoW but can be fully customer-controlled and managed or supplier controlled and managed with customer alerting and reporting
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This depends on the customer's solution and can be tailored to requirements with a customised SLA and support agreement
Approach to resilience
There are many options around the resilience of the solution including load-balancing between locations, hybrid and multi-cloud architecture, services mirrored over different regions and zones. Back-up, archive, DR and resiliency in network feeds. The architecture and design will adhere to the resiliency, data integrity and SLA of the customer
Outage reporting
Service staus is via a real-time custom dashboard (where ordered), API's or SMTP or status alerts via email

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled. Cirro also support Software Defined Networking (SDN) virtualisation technologies, including Network Virtualization using Generic Routing Encapsulation (NVGRE) and Virtual Extensible LAN (VXLAN). These technologies are designed to supported better connectivity, access and scalability specifically for cloud computing environments.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
IQS
ISO/IEC 27001 accreditation date
17/07/2023
What the ISO/IEC 27001 doesn’t cover
3rd party services
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 22301 - Business Continuity
  • ISO 9001 - Quality

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is in accordance with our ISO 27001 and 9001 policies, details can be provided to customers on request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
There are two aspects to Change Control, they are Customer and Supply chances. Customer changes are implemented by a Customer Administrator, this should follow a customer Change Control Process, which the supplier has no control or insight over typically. Supplier Changes; where the Customer asks the Supplier to review major changes for impact and risk as part of the support agreements. Typically the Customer would still implement these changes however the Customer can create an Administrator account for the Supplier to make changes as a trusted 3rd party on the Customer's behalf as part of a Support Agreement.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Through virtual segregation, network segregation, physical hardware segregation or to whatever security standard the customer requires

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We use 3rd party data centres that adhere to the EU code of Conduct for Energy Efficiency.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Commitment to Reduce Carbon Footprint and Climate-Related Initiatives In alignment with our commitment to reducing our ecological impact, we are dedicated to collaborating with our customers and suppliers to contribute to environmentally sustainable initiatives that improve ecosystems and reduce ecological impact. Our primary objective is to minimise the environmental impact of our operations. Focus on Environmental Impact Reduction Our main focus is to engage in discussions with our customers to explore collaborative approaches for reducing the environmental impact, particularly by minimising non-essential travel, to reduce energy usage and wastage of time and materials, all of which have an impact on operational consumption. As we transition back to regular operations, we are focused on reducing our physical impact, including initiatives such as flexible working, minimising printing, and enhancing recycling efforts. We are committed to optimising our physical office requirements to ensure efficient resource utilisation. Future-Focused Solutions and Efficiency We are dedicated to designing future-oriented solutions that embed efficiency into our design and delivery processes. Leveraging the momentum generated by the pandemic, we aim to build on successful new working methods. At Cirro, we are continually looking to identify potential improvements in the way we work to improve our operational efficiencies which directly impact energy usage, travel or ecological impact. By championing these initiatives, we are steadfast in our commitment to not only reduce our own ecological impact but also to actively engage with our stakeholders to foster environmental sustainability and support initiatives that have a positive impact on our world.

Equal opportunity

Delivering Social Value Theme 4 and PPN 06/20 Model Award Criteria In the following section, we elaborate on our approach to fulfilling Social Value Theme 4 and the relevant PPN 06/20 Model Award Criteria Our strategy, aligned with WSP’s 2022-24 Inclusion & Diversity Strategy, encompasses the following initiatives: Skill Development for Underrepresented Groups We are committed to supporting the development of new skills that lead to recognised qualifications for underrepresented groups. Addressing Inequality in Employment, Skills, and Pay We will demonstrate a clear commitment to identifying and addressing inequality in employment, skills, and pay within the contract workforce. This includes implementing time-bound action plans to monitor the inclusion and progression of full-time equivalent (FTE) employees from underrepresented groups. Supporting In-Work Progression Our approach includes support for in-work progression, aiming to assist individuals from disadvantaged or minority groups in transitioning into higher-paid roles by developing new skills relevant to the contract. Real-World Equal Opportunity When recruiting, Cirro has a policy to ensure that all names, ages, race or gender details are removed from CVs, so we focus on interviewing and employing the most suitable person for the role.

Wellbeing

Wellbeing Initiatives In our commitment to prioritising the well-being of our teams, we are dedicated to supporting the health and well-being of our employees, contractors, suppliers and customers. Flexible Working Support We offer flexible working conditions to our staff. They have a clearly defined job description, they know what needs to be done and they have the flexibility they need to be able to do that whilst balancing home life, physical and mental health. Internal Support Cirro’s works typically in virtual teams, it’s important that we have ‘virtual’ tea breaks and have regular discussions. Cirro also keeps an eye on the level of output expectations and workloads of employees to ensure the right resourcing levels and workloads. During periods of high-intensity working, such as working on tenders, delivering projects or whatever it might be, Cirro ensures employees take time out once this is more practically possible to ensure employees can refresh and relax.

Pricing

Price
£250 to £7,500 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at michaelo@cirro-solutions.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.