Cloud to Edge Continuum & Orchestration
With more devices in more locations and more data. It’s a struggle to standardise, manage, control & secure.
This service offers managed Physical Edge Data Centres onsite for backup, DR or local compute / MEC, Cloud, Hybrid Cloud, IoT SaaS application, Machine Learning, Data Visualisation and Smart everything everywhere.
Features
- IoT, edge and cloud computing converge & continuum
- integrating connectivity and computing with intelligent edge computing
- MEC managed infrastructure & managed platforms IaaS / PaaS
- Fully feature IoT SaaS application module & devices
- Machine Learning, Data Science & Predictive Analytics
- AI-based reasoning and automation, Industry 4.0 Standards Adoption
- Cloud-Edge Orchestration, enable real-time capabilities
- Utilise IoT to monitor outcome-driven platforms
- Full edge to cloud eco-system with Edge Analytics and AI
- Integrated Edge Management (IEM) Platforms
Benefits
- Enable Smart Buildings, Smart Cities, 5G & 6G
- Supports migrations between cloud, data centres and physical on premise
- Disaster recovery and business continuity
- City wide wholly owned or leased edge deployments
- High value standardised actionable insights and data
- Complete cloud transformation with Managed MEC & Hybrid Cloud
- Cloud & MEC Strategic Planning & Implementation
- Decentralisation and decarbonisation - the Green Deal
- cloud-to-thing, workload mobility
- distributed computing and network infrastructure
Pricing
£250 to £7,500 a unit
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
5 3 2 6 3 0 7 1 8 7 5 2 3 1 5
Contact
Cirro
Michael Owen
Telephone: 020 3418 0412
Email: michaelo@cirro-solutions.co.uk
Service scope
- Service constraints
- For MEC deployments, suitable power and connectivity is required.
- System requirements
-
- Suitable power feeds
- Suitable connectivity
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- 30 mins to 2 hours
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- This is a bespoke service and as such will have a bespoke support agreement and support levels
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We start with defining a high-level scope which looks to define the project objectives and critical measures of success. We build projects from this, using SMART and Prince principles, Cirro can provide a Programme Director and Technical Project Managers to complete the projects and ensure the deliverables are met. Our Data Scientists and Software Developers will ensure all aspects of the Data are standardised and utilised efficiently.
MEC, MEC management SaaS, IoT SaaS, Project Management, Cloud Strategy, Managed Edge, Managed Hybrid Cloud, Private and Dedicated Cloud, Cloud Transformation, installation, and asset disposal are all separate services that can be taken separately or in combination. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- This depends on how the contract ends and specific exit management clauses can be made. The customer owns the data and we can provide professional services support to ensure it is suitable backed-up, archived extracted or migrated
- End-of-contract process
- At the end of the contract, the exit managed clause is executed as detailed, this typically involves a migration, secure removal and certification of data destruction. Our professional service team remains available to customers on a T&M basis to support them in their continued journey to an alternative platform, solution or provider.
Using the service
- Web browser interface
- Yes
- Using the web interface
- Manage the solution elements, configuration, access control, users, user groups, policies, security groups, IaaS and PaaS, IoT SaaS application
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Via standard web browser
- Web interface accessibility testing
- None
- API
- Yes
- What users can and can't do using the API
- The API is designed to provide access to the core functionality of all aspects of the solution, Our developers can also provide support for API development an integration work
- API automation tools
-
- OpenStack
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
-
- HTML
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
- Parts of the solution support CLI for deeper access into the infrastructure and platforms. Details on the CLI will be provided at the design and requirements gather phase of the project.
Scaling
- Scaling available
- Yes
- Scaling type
- Automatic
- Independence of resources
- This is done at the design phase of the project and depends on the final solution. However, segregation of customer networks is an absolute as is management and access controls.
- Usage notifications
- Yes
- Usage reporting
-
- API
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Several depending on final solution structure
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Hardware containing data is completely destroyed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- File, virtual machines, databases, configuration
- Data, snapshots, object or block level
- Backup controls
- This is agreed in a SoW but can be fully customer-controlled and managed or supplier controlled and managed with customer alerting and reporting
- Datacentre setup
-
- Multiple datacentres with disaster recovery
- Multiple datacentres
- Single datacentre with multiple copies
- Single datacentre
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Bonded fibre optic connections
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- This depends on the customer's solution and can be tailored to requirements with a customised SLA and support agreement
- Approach to resilience
- There are many options around the resilience of the solution including load-balancing between locations, hybrid and multi-cloud architecture, services mirrored over different regions and zones. Back-up, archive, DR and resiliency in network feeds. The architecture and design will adhere to the resiliency, data integrity and SLA of the customer
- Outage reporting
- Service staus is via a real-time custom dashboard (where ordered), API's or SMTP or status alerts via email
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled. Cirro also support Software Defined Networking (SDN) virtualisation technologies, including Network Virtualization using Generic Routing Encapsulation (NVGRE) and Virtual Extensible LAN (VXLAN). These technologies are designed to supported better connectivity, access and scalability specifically for cloud computing environments.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
-
- Dedicated device on a segregated network (providers own provision)
- Dedicated device on a government network (for example PSN)
- Dedicated device over multiple services or networks
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
- Directly from any device which may also be used for normal business (for example web browsing or viewing external email)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- IQS
- ISO/IEC 27001 accreditation date
- 17/07/2023
- What the ISO/IEC 27001 doesn’t cover
- 3rd party services
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- ISO 9001 - Quality
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- This is in accordance with our ISO 27001 and 9001 policies, details can be provided to customers on request
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- There are two aspects to Change Control, they are Customer and Supply chances. Customer changes are implemented by a Customer Administrator, this should follow a customer Change Control Process, which the supplier has no control or insight over typically. Supplier Changes; where the Customer asks the Supplier to review major changes for impact and risk as part of the support agreements. Typically the Customer would still implement these changes however the Customer can create an Administrator account for the Supplier to make changes as a trusted 3rd party on the Customer's behalf as part of a Support Agreement.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Our service management processes are ITIL V3 aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Supplier
- Virtualisation technologies used
- VMware
- How shared infrastructure is kept separate
- Through virtual segregation, network segregation, physical hardware segregation or to whatever security standard the customer requires
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- We use 3rd party data centres that adhere to the EU code of Conduct for Energy Efficiency.
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Commitment to Reduce Carbon Footprint and Climate-Related Initiatives In alignment with our commitment to reducing our ecological impact, we are dedicated to collaborating with our customers and suppliers to contribute to environmentally sustainable initiatives that improve ecosystems and reduce ecological impact. Our primary objective is to minimise the environmental impact of our operations. Focus on Environmental Impact Reduction Our main focus is to engage in discussions with our customers to explore collaborative approaches for reducing the environmental impact, particularly by minimising non-essential travel, to reduce energy usage and wastage of time and materials, all of which have an impact on operational consumption. As we transition back to regular operations, we are focused on reducing our physical impact, including initiatives such as flexible working, minimising printing, and enhancing recycling efforts. We are committed to optimising our physical office requirements to ensure efficient resource utilisation. Future-Focused Solutions and Efficiency We are dedicated to designing future-oriented solutions that embed efficiency into our design and delivery processes. Leveraging the momentum generated by the pandemic, we aim to build on successful new working methods. At Cirro, we are continually looking to identify potential improvements in the way we work to improve our operational efficiencies which directly impact energy usage, travel or ecological impact. By championing these initiatives, we are steadfast in our commitment to not only reduce our own ecological impact but also to actively engage with our stakeholders to foster environmental sustainability and support initiatives that have a positive impact on our world.Equal opportunity
Delivering Social Value Theme 4 and PPN 06/20 Model Award Criteria In the following section, we elaborate on our approach to fulfilling Social Value Theme 4 and the relevant PPN 06/20 Model Award Criteria Our strategy, aligned with WSP’s 2022-24 Inclusion & Diversity Strategy, encompasses the following initiatives: Skill Development for Underrepresented Groups We are committed to supporting the development of new skills that lead to recognised qualifications for underrepresented groups. Addressing Inequality in Employment, Skills, and Pay We will demonstrate a clear commitment to identifying and addressing inequality in employment, skills, and pay within the contract workforce. This includes implementing time-bound action plans to monitor the inclusion and progression of full-time equivalent (FTE) employees from underrepresented groups. Supporting In-Work Progression Our approach includes support for in-work progression, aiming to assist individuals from disadvantaged or minority groups in transitioning into higher-paid roles by developing new skills relevant to the contract. Real-World Equal Opportunity When recruiting, Cirro has a policy to ensure that all names, ages, race or gender details are removed from CVs, so we focus on interviewing and employing the most suitable person for the role.Wellbeing
Wellbeing Initiatives In our commitment to prioritising the well-being of our teams, we are dedicated to supporting the health and well-being of our employees, contractors, suppliers and customers. Flexible Working Support We offer flexible working conditions to our staff. They have a clearly defined job description, they know what needs to be done and they have the flexibility they need to be able to do that whilst balancing home life, physical and mental health. Internal Support Cirro’s works typically in virtual teams, it’s important that we have ‘virtual’ tea breaks and have regular discussions. Cirro also keeps an eye on the level of output expectations and workloads of employees to ensure the right resourcing levels and workloads. During periods of high-intensity working, such as working on tenders, delivering projects or whatever it might be, Cirro ensures employees take time out once this is more practically possible to ensure employees can refresh and relax.
Pricing
- Price
- £250 to £7,500 a unit
- Discount for educational organisations
- Yes
- Free trial available
- No