Cantium Business Solutions

EIS (Cantium) Microsoft InTune Hosting Services

EIS (the trading arm of Cantium Business Solutions) have Microsoft certified staff that work with our customers to provide tailor-made InTune hosting solutions that fits within the desired budget, while still being able to meet the business needs. Using Microsoft Cloud solutions we provide a flexible and cost-efficient cloud strategy.

Features

• InTune migrate for detailed assessments prior to migration
• High Availability with Availability Sets and Availability Zones
• Mobile Services with Intune
• Business Analytics
• Scale Sets to allow on the fly scaling of resources
• Manage IT environments with unified infrastructure when integrated with SCCM
• Provides the ability to remote wipe devices
• Ensures devices are in an acceptable security state before deployment
• Prepare devices for efficient deployment of Office 365/other software

Benefits

• Outstanding service levels from our Microsoft accredited support staff
• Deployable anywhere with Azure Stack
• Compliancy reports from built in Advisor
• Automatic patching of hardware by Microsoft
• Huge savings by rights sizing VMs and created Reserved Instances
• Support moving from IaaS to PaaS and SaaS solutions
• New features constantly being rolled out
• Policy, security, software management and self service delivery
• Mobile device management (MDM)
• Mobile application management (MAM)

£0.01 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

533540245500894

Contact

EIS Bids
03301650000
bids@eis.co.uk

Service scope

• Service constraints: N/A
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours.; P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.; P3 - Urgent support incident service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days.; P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days. ; P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Webchat is accessible via an online client embedded in our website. Existing customer need to log into their dedicated user area and can access the webchat feature via a dedicated link.; ; This opens a new window within their browser and instigates a live webchat with the next available operative. Messaging is text based and supports the transfer of files and information via the secure channel.; ; A full audit of the live chat history and transcript is available to the user in their dedicated user area for future reference.
• Web chat accessibility testing: Webchat testing with assistive technology users has not been undertaken to date.
• Onsite support: Onsite support
• Support levels: We provide a standard support service delivering to the following SLA: ; P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours.; P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.; P3 - Urgent support incident service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days .; P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days. ; P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days. ; ; Onsite support may be required with response times varying depending on location and priority level
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Dedicated onboarding team who will produce a project plan highlighting the tasks and timeframes from data gathering to implementation. Onboarding Officer will arrange a project initiation meeting, completing a client checklist from which they will produce a project plan that is specific for each client and takes into consideration any anomalies which could impact the delivery timeframes, amending the project plan accordingly. The project plan will be maintained by the Onboarding Officer and will be reviewed weekly. Training and support is provided as required in order to access any systems systems. Cantium will provide you with a standard template for easy data collection and migration.; We will undertake to upload this template and will then validate and check once the upload has been completed. We will work closely with you to resolve any identified discrepancies through the provision of a validation report that covers information relating to individuals and your organization. Quality assurance and testing forms part of our onboarding project plan.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word
  • Hard Copy
• End-of-contract data extraction: This is provided in an agreed format at the end of the contract through our established off boarding process. The data is usually provided in excel format (CSV) as standard although other formats may be available upon request.
• End-of-contract process: Following notification of cancellation we will engage with the customer to confirm the termination date and agree timeframes for supplying the customers information to them. If additional/bespoke reporting requirements are requested this would be costed on a POA basis and provided as required.

Using the service

• Web browser interface: No
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: Our hosting environment automatically scales to accommodate usage and extensive workforce planning is undertaken to ensure suitable support resources are available during peak times.
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft InTune

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: Data Warehouse (upon request)
• Backup controls: Determined at the outset of the service with the customer
• Datacentre setup: Multiple datacentres
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery: Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Cantium Business Solutions will work with clients to determine appropriate network security and firewall settings to ensure service availability while preventing any unauthorized internal or external access to customer data.

Availability and resilience

• Guaranteed availability: SLAs for InTune Hosting Services are available from Microsoft depending on the cloud service selected and the level of availability chosen during configuration.
• Approach to resilience: InTune can be configured at multiple locations with backup and recovery to the cloud or second stack site.
• Outage reporting: Website notification,; Direct email,; Telephone/Account management team

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is managed through Azure RBAC controls configurable by the customer
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 03/04/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
• Incident management type: Supplier-defined controls
• Incident management approach: We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: By utilising Microsoft Azure infrastructure, the data-centres we use follow Microsoft's best practice for energy efficiency.

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Cantium is an ISO 14001 accredited, cloud-first technology provider. We have set a net zero target of being carbon neutral by 2030 within our Carbon Reduction Policy, in line with our corporate strategy.; ; We strive to purchase goods/services that have a minimal impact upon the environment. Factors taken into consideration include sustainability of resource production, transportation, full life energy/raw material consumption, waste production and recycling percentage. Our buildings have also been upgraded to reduce energy and water use, with LED lighting, motion sensors, draught proofing, heating controls, insulation, smart meters and controls. One of our sites was recently part of a project to install an additional 1,300 solar panels on 5 of their buildings, these panels now generate the equivalent of 423 kilowatt at peak. ; ; To improve sustainability and energy efficiency, we continually review the most up to date ways of working. This includes considering environmental impact and sustainability as part of solution design. We aim to repurpose hardware rather than buy new. Energy efficiency is a key selection criterion for any devices, working with suppliers committed to reducing carbon and ecological footprint. We have extended our kit lifecycle from 5 to 7 years or, where possible, extended support agreements to reduce replacement of items for WEEE. As part of our relationship with our partner SWEEEP Kuusakoski, we have recycled over 1,000 pieces of unusable IT hardware which would otherwise have been destined for landfill. Instead of redundant ICT equipment being condemned to landfill, we actively participate in reissuing equipment to local communities and schools (subject to applicable security requirements). This not only serves as an environmental benefit but a societal one too. ; ; We take a virtual first approach to business interactions wherever possible, encouraging employees to engage through online platforms in the first instance, to reduce unnecessary business travel.

  Covid-19 recovery

  We are committed to helping the communities we serve recover from the impacts of the COVID-19 pandemic. Our CSR Policy sets out our future strategic vision; ‘increasing opportunities, improving outcomes’, including, investing more time in volunteering within our local communities to engage with groups at a local level, expanding mentoring programmes and outreach work within the community.; ; Cantium currently pledge our support through:; • Encouraging our staff to play an active role in their communities, supporting and recognising the value of employee volunteering through one paid day’s leave every year for each employee to volunteer with a project of their choice.; • Selecting and promoting a ‘charity of the year’.; • Partnering with the Payroll Giving Scheme to allow employees to make donations to local or national charities directly from their gross pay.; • Organising two annual charity days to support i) national and ii) local charities, such as football tournaments, fun runs or bake sales. ; • Inviting staff to nominate charities of personal significance to them for review by a Cantium panel with a commitment to match the amount staff raise up to an agreed amount. ; • Our support for local charities and not-for-profit organisations also extends to sponsorship of events and equipment.; ; To promote local investment and growth, we also procure locally wherever possible, sourcing from SMEs (small to medium-sized enterprises) whenever feasible.; ; We appreciate the challenging economic times we are all still facing and ensure our employees are fully supported through financial advice, guidance and support to enable them to create a suitable work/ life balance. Our counselling service, Support Line, offers confidential advice to all Cantium staff on topics such as: stress at work, loss or bereavement, depression or anxiety, substance issues and worries concerning money or debt.

  Tackling economic inequality

  As a technology supplier in a constantly evolving digital world, we understand the importance of supporting society to improve digital skills shortages and tackle economic inequality.; ; Cantium is a socially inclusive business and we place great emphasis on equal economic opportunities for all, which is why we participate in apprenticeship schemes such as the DWP Kickstart Scheme, designed to create high-quality 6-month apprenticeship placements across the country for young people aged 16-24 on Universal Credit. As part of each placement, apprentices are provided with hands-on experience with a dedicated mentor to guide and support them through their learning and development. Our primary goal is to encourage skills development, with a view to offering permanent positions within the business to successful placements.; ; During the last iteration of the Kickstart scheme, 9 candidates were interviewed, resulting in 3 Kickstart placements. We are delighted that following these 3 placements, they have now taken permanent positions of employment with Cantium. ; ; To support further within the communities we serve, we have partnered with schools to deliver workshop sessions as part of a Digital Inclusion project within Kent and are open to extending further projects to customers through this framework. We also actively engage with higher education providers to offer placements and employment opportunities to graduate leavers.

  Equal opportunity

  As an ethical organisation, we promote inclusion, equality and diversity across every area of our business. Every new employee joining the company must complete mandatory diversity training, which is regularly refreshed every 2 years to ensure continued awareness.; ; Our staff are our greatest asset. Therefore, we take care to ensure we are recruiting and maintaining the best candidates, regardless of race, gender or disability.; ; Our detailed Inclusion and Diversity Policy sets out our standards which all employees must uphold. The principles of this policy are embedded in our People Strategy and all policies and procedures are regularly monitored and reviewed.; ; To accommodate the needs of our employees and tackle inequality in the workforce, flexible working is an embedded culture within our organisation. This ensures business needs are met and encourages more diversity in the workplace with our ethos that ‘work is not a place’.; ; We have affirmed our commitment to be disability aware throughout our organisation by becoming a Level 1 Disability Confident Committed Employer and working towards the Level 2 status which highlights how our processes, from recruitment through to ongoing support in the workplace, engage and embrace people with disabilities to help them reach their full potential. We have also pledged our support through the Armed Forces Covenant, which seeks to support ex-military personnel through access to training and work placements.

  Wellbeing

  Improving wellbeing, both internally for our employees and externally, through community engagement, is a core focus for Cantium. In a digitally-driven world, it is vital that we ensure people are supported, both from a physical and mental health perspective.; ; Promoting wellbeing to our customers and within the community starts with first ensuring our employees are supported and cared for. Our company culture is to nurture and support each other, creating an inclusive environment where each team member’s wellbeing is important. These values are embedded into our Wellbeing Policy and Wellbeing Action Plan, which are monitored and updated on a regular basis. To promote and uphold the vision within the policy, we have a network of nominated Wellbeing Champions and Mental Health First Aiders across every area of our business, committed to supporting other staff members and advocating wellbeing for all. Through our corporate intranet, Candoo, our employees have an extensive range of supportive tools and advisors within the wellbeing hub, home to information and ideas to engage, empower and enable staff to prioritise their wellbeing, to take care of themselves and encourage others to do the same.; ; For any staff seeking advise but wishing to remain anonymous, we have a dedicated employee assistance programme and support line to listen and provide guidance for those in need.; ; To ensure regular engagement, we run wellbeing campaigns throughout the year and arrange bi-annual staff surveys to monitor employee contentment. We also have a dedicated Mental Health Awareness week, where workshops and webinars are run across the week and employees are encouraged to take time to reflect on their own wellbeing.

Pricing

• Price: £0.01 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@eis.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.