Hyper Talent Solutions Ltd

SAP Managed Services

At Hyper Talent Solutions Ltd, we specialize in SAP Managed Services tailored to Government Departments. Our comprehensive solutions encompass proactive monitoring, maintenance, and support, ensuring optimal performance and reliability of SAP systems. Trust us for continuous improvement, cost-effectiveness, and peace of mind in managing your SAP environment.

Features

• Continuous SAP environment monitoring and management for optimal performance.
• Proactive resolution and optimization of SAP system issues.
• Regular updates and maintenance ensuring SAP system reliability.
• Customized support aligning with specific business needs.
• Enhanced security measures protecting system and data.
• Performance tuning for increased SAP system efficiency.
• Strategic SAP consulting for informed decision-making.
• Comprehensive training and support for SAP users.
• Seamless integration support for efficient system functionality.
• Long-term strategic planning for robust SAP infrastructure.

Benefits

• Ensure optimal performance and reliability of SAP systems.
• Proactively monitor and manage SAP environments for efficiency.
• Provide timely updates and patches to keep systems secure.
• Offer expert support for troubleshooting and issue resolution.
• Optimize resource utilization and costs through efficient management practices.
• Ensure compliance with regulatory requirements and industry standards.
• Implement disaster recovery solutions to minimize downtime and data loss.
• Scale resources dynamically to meet changing business needs.
• Enable seamless integration with other enterprise systems and applications.
• Deliver personalized service and support tailored to specific business requirements.

£22.54 an instance a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

534788475183995

Contact

Amri Nazeer
07772866727
amri.nazeer@hypertalentsolutions.com

Service scope

• Service constraints: NA
• System requirements:
  • A standard browser, either desktop or mobile
  • Connection to the internet

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Every Workday service includes support as standard.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: HTS typical Incident & Service Management requests are as follows:; ; 1. Priority One: Response time in 30 mins, resolution in under 2 hours; 2. Priority Two: Response time in 30 mins, resolution in <8 hours; 3. Priority three: Response time in 30 mins, resolution in <48 hours; ; Service levels start with items being raised in the HTS Service Desk. Priority 1 and Priority 2 items are in relation to Service Hours. Priority 2 and 3 are in relation to Core Service Hours. HTS will provide an SLA to meet the above metrics to 95%.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: SAP provides an amazing immersive self-learning environment available for anyone who would like to have an engaging and interactive way of learning about SAP.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Kindle
• End-of-contract data extraction: https://www.sap.com/uk/index.html?url_id=auto_hp_redirect_uk
• End-of-contract process: After termination of all subscriptions associated with an environment, Customer Data submitted to the Covered Services is retained in inactive status within the Covered Services for 120 days, after which it is securely overwritten or deleted from production within 90 days, and from backups within 180 days.; Physical media on which Customer Data is stored during the contract term is not removed from the data centers that Salesforce uses to host Customer Data unless the media is at the end of its useful life or being deprovisioned, in which case the media is first sanitized before removal. This process is subject to applicable legal requirements.; ; Within 30 days post contract termination, customers may request return of their respective Customer Data submitted to the Covered Services. Salesforce shall provide such Customer Data via downloadable files in comma separated value (.csv) format and attachments in their native format.; ; For more information on Data Deletion period upon contract termination, Please refer "Deletion of Customer Data" section of the Security, Privacy and Architecture Documentation for the respective services available on the Trust and Compliance

Using the service

• Web browser interface: No
• API: No
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
• Using the command line interface: Using Azure CLI 2.0, which is Azure's new command-line experience for managing Azure resources. It can be used on macOS, Linux, and Windows. Complete details of using CLI2.0 and any limitations are available in https://docs.microsoft.com/en-us/cli/azure/overview. Note: Role-based access control (RBAC) will be applied, which will enables access management for Azure resources.

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: QoS policies / guaranteed resources
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Salesforce

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: No

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We guarantee 99.95% availability and can include this within any SLA on request.
• Approach to resilience: Available on request.
• Outage reporting: There is an API available and email/SMS alerts too.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Management access for service support and delivery is done through multiple layers of controls including, but not limited to, multiple 2 factor authentication, bastion host and proxy control and segregation of duties. These controls are in scope for SSAE-18 auditing and evidences through the SOC 2/ISAE3402 report.; ; Access to the management interface for the customer to configure their salesforce environment, is configured by the customer themselves. The options are outlined in the above response. Robust application design and testing ensures that users without administrative access rights cannot access more sensitive areas of the application.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Devices users manage the service through: Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Assessments Limited
• ISO/IEC 27001 accreditation date: 16/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001
  • ISO 14001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials ; GDPR
• Information security policies and processes: Adherence to Cyber Essentials guidelines

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use DevOps and DevSecOps process using GitLab as our version control and Pen testing through development
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require
• Incident management type: Supplier-defined controls
• Incident management approach: We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require. Incidents are then recorded, reviewed and integrated into future risk assessment and mitigation processes.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: As a cloud company, our most significant direct environmental impact is the emissions associated with the electricity consumption at our data centres. We are focused on sourcing clean, renewable energy and improving efficiency throughout our operations. In 2013, Salesforce became one of the first cloud companies to commit to powering all data centre operations with renewable energy. In 2015, we expanded our commitment to cover all global operations. Each year, we work to improve our renewable energy procurement practices, moving toward more locally sourced, impactful purchases.; ; For reports and our current status : https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hyper Talent Solutions (HTS) foundation is built on our core values, which guide our every action, initiation, and investment. We conduct our business socially responsible, protect the environment and benefit the communities. We launched a product called LeMones Bottle which is a reusable stainless steel water bottle to reduce single-use of plastic, this HTS initiation was supported by the Press release by the Department for Environment, Food & Rural Affairs in line with The Rt Hon George Eustice MPs’ Plans to ban single-use plastics on Published 20 November 2021. Furthermore, HTS Investment in LeMones bottles will support significantly reducing plastic bottles' carbon footprint, which is our contribution to fighting climate change. HTS continuously encourage the team members on walking or ride a bike instead of driving which will reduce greenhouse gas emissions. For longer distances, we encourage our employees to take a train or bus and carshare whenever possible.

  Covid-19 recovery

  HTS bring the same passion and commitment to our communities and society as we do to our clients and the work, we deliver every day. We are providing insights and guidance to small businesses searching for ways to cope with the operational stress generated by COVID-19. Our teams organised the donation and delivery of hundreds of thousands of personal protection and medical equipment pieces. HTS has donated and had delivered thousands of meals to the places and people that needed them. We are committed to supporting various food back supplies, contribute to charity fundraising for serving the vulnerable and less privileged ones in our society. We believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to support our government's economic recovery.

  Tackling economic inequality

  HTS, we believe that today's young generation is the future of our economic stability. Hence it is essential to bring them up to speed by developing modern skills and knowledge by fostering their future through apprenticeship programs. HTS is committed to tackling economic inequality from the root level. We are glad to declare our strategic plan to introduce a range of degree apprenticeship programs to lower the unequal distribution of income and opportunity between different diversity/groups in our society and to support our government's economic recovery.

  Equal opportunity

  About 48 % of the HTS workforce is Black, Asian and other Minorities. Also, about 40% of our employees are women. We are an equal opportunity employer and we understand and also experience the benefits of having a diverse workforce. The first benefit is diverse viewpoints. Because of our different backgrounds we all have different experiences, skills, lifestyles and beliefs that we use when formulating strategies and decisions. Because of this each of us tends to look at problems through a different set of lenses. A variety of diverse people working together to solve a problem results in a more holistic view which ultimately results in higher performance. Diversity has also been shown to result in innovation. As a diverse and inclusive workplace, we make everyone, regardless of who they are or what they do, feel equally involved in and supported in all areas of the workplace. Since we understand the importance and benefits of a diverse workforce, we conduct diversity training for our employees every year. As a result, we have reduced employee turnover costs by reducing internal disputes and grievances, have increased productivity and revenues. We have improved accessibility to new and diverse customer markets too. HTS has incorporated diversity into company policies and practices. We are open to developing or amending workplace policies to be more inclusive and diversity-friendly, from hiring practices to performance reviews, promotions, and benefits. We provide special high-valued internships(and training) and provide the CPD and support them to get certified so that they will be able to advance more quickly in key roles within the organization.

  Wellbeing

  Our strength and most valuable assets are our consultants/experts/resources/staff. Therefore, we always look after them and their loved ones. We help them to enhance their knowledge and career/professional development with training and support to get certified. We have experienced over the years that our staff stays with us in long terms as we take good care of them and they are very happy to work with us long term. We hold weekly standup meetings (All our consultants in different projects join) to share knowledge and experiences, solve problems (if any) etc. We have a mental health champion, who joins in our weekly standup to give some tips and advice. Also, we conduct monthly mental health sessions with our mental health champion and that has been very useful, especially during the lockdown time as well as when returning to work after lockdowns. Lockdowns have affected different people in different ways, and it is only normal to feel uncertain. Many people feel confused, worried and apprehensive about going back to the workplace. All our line managers regularly hold meetings with their team members and that allow all members to express themselves to their immediate superior, not only the work-related issues but also their personal issues (if any). We have created an atmosphere, for every staff to communicate freely in writing or oral. Also, regularly we get feedback from them to know the mental conditions of each of them and escalate if there are any issues. We use questionnaires and interviews for this close monitoring. Furthermore, we get 360 degrees feedback (self-evaluation, evaluation from supervisors, from clients, from suppliers etc.) on each employee to measure their performance, twice a year as well as at the end of any project.Our annual medical tests also help us to measure the mental conditions of our staff.

Pricing

• Price: £22.54 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at amri.nazeer@hypertalentsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.