Logicalis UK Limited

Multi Cloud Management Platform & ELA Suite for Private, Hybrid, Multi Cloud

Logicalis, delivers a comprehensive cloud management platform designed to deliver and manage IT services across private, public, hybrid & Multi clouds. VMware speeds up the delivery of IT services through automation and pre-defined policies. Optimising VMware licences required via ELA agreements to ensure maximum TCO in the cloud.

Features

• Software defined Network, Storage, Compute, SDDC, NSX, vSAN, VCF
• IT meets the expectations of line of business
• Efficiency – increase the efficiency of IT staff
• Increase utilization of IT resources; reducing OpEx and CapEx
• Proactively identify and solve emerging issues with predictive analytics
• Smart alerts, ensuring optimum performance and availability
• Deliver the right level of control to support IT teams
• Kubernetes Integration - For containerized workloads persistent storage
• Balancing objectives across the dimensions of agility, risk and cost
• rovide transparency into operations and cost characteristics of IT

Benefits

• Agility – speed up IT Services delivery
• IT meets the expectations of line of business
• Efficiency – increase the efficiency of IT staff
• Increase utilization of IT resources; reducing OpEx and CapEx
• Proactively identify and solve emerging issues with predictive analytics
• Smart alerts, ensuring optimum performance and availability
• Deliver the right level of control to support IT teams
• Balancing objectives across the dimensions of agility, risk and cost
• Provide transparency into operations and cost characteristics of IT
• Drive better IT and Business alignment

£10,000 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

548893872699906

Contact

Leah Shafik
01753 777200
bid.management@uk.logicalis.com

Service scope

• Service constraints: N/A
• System requirements: Standard and updated Web Browser.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typical service responses are outlined below.; ; P1 – System Down • Problem or product defect causes complete loss of service • Live Call Transfer or if unable to do this within 10 mins; P2 – Serious/Degraded • Severe loss of service; • No acceptable workaround, but operations continue • Within 1hr; P3 – Minor/Needs attention • Minor loss of service; • Impact is an inconvenience • Within 4 hours of Business Day; P4 – Non critical • No loss of service; • Minor error that does not impede operations • Next Business Day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Logicalis are able to provide additional pro-active services to support your Vmware environment that minimises issues and problems as a result of ensuring patch updates are regularly applied, performance challenges are identified sooner and general day to day maintenance related activities are well understood. this service, at an extra cost is part of our active managed support services over and above the break fix support provided by the vendrors.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Vmware provide an extensive documentation library, web portal and video library to assist clients in the use, administration and operation of their solutions. This can be supplemented by formal training classes with or without certification on completion. Logicalis are also able to provide bespoke onsite knowledge discovery and transfer in topics that are more focussed on the clients particular areas of interest or gaps in understanding of the cloud deployment/solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Online Videos
  • Interactive online portal
• End-of-contract data extraction: They can utilize Vmware tools to move their workloads/VMs out of the environment
• End-of-contract process: Customers will be notified well in advanced of contract end, if customer wishes to renew they can be contacted by a Sales Rep or if they wish to terminate, they can utilize the same tools used to move Data on to vCA to move off.

Using the service

• Web browser interface: Yes
• Using the web interface: VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: VCloud API with vCloud Air Extensions for developers who create RESTful clients for vCloud Air
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: Customers would have access to all published and documented APIs through a command prompt.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: In a Multi-tenant environment there is shared server infrastructure and a possibility of resource contention.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Other encryption, assured by Service provider assertion
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Backup and recovery

• Backup and recovery: Yes
• What’s backed up: VCloud Air can provide VM level backups.
• Backup controls: Via VCloud Air users can control VM level backups.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: Other
• Other protection within supplier network: It is the customers responsibility to make sure their desired security level is met. VPN, direct connect circuits are available, as well as potentially some add on NSX security features.

Availability and resilience

• Guaranteed availability: 99.95%, assured by Service provider assertion
• Approach to resilience: VMware uses well-established data center providers to host their workloads. Each data center is certified as a Tier 3 facility or higher. The providers are reviewed by independent third party auditors to meet physical security requirements for ISO/IEC 27001 certification, SOC 1 Type 2/SSAE 16/ISAE 3402 and SOC 2 Type 2. Full AT101 reports outlining these specifications are available under NDA on request.
• Outage reporting: Customers will be notified via Email of any service outages.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
  • Other
• Other user authentication: VMware manages role-based access to resources for the vCloud Air service.; Administrators add new users in vCloud Air and assign one or more roles. A user in vCloud Air can either have administrator privileges or end-user privileges, but not both.
• Access restrictions in management interfaces and support channels: Azure-AD can designate separate administrators to serve different functions. These administrators will have access to features in the Azure portal and, depending on their role, will be able to create or edit users, assign administrative roles to others, reset user passwords, manage user-licenses, and manage domains, among other things. A user who is assigned an admin role will have the same permissions across all of the cloud services that your organization has subscribed to, regardless of whether you assign the role in the Office365 portal, or in the Azure classic-portal, or by using the Azure-AD module for Windows PowerShell.; ; https://docs.microsoft.com/en-us/azure/active-directory/active-directory-assign-admin-roles"
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 25/11/2022
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1 (SSAE16/ISAE 3402)
  • HIPAA SOC 2 & 3
  • Cloud Security Alliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VMware security policies are documented and available to employees on an internal; web site. Policies and procedures are reviewed annually and updated as needed, and retained for a minimum of six years from the date of creation.; VMware utilizes a standard operating procedure repository to store an extensive set of documented procedures. Detailed procedures are defined for the following categories of functions: information security, physical security, network availability, HR, communications, risk/issues, and service level customer service.; On an annual basis, vCloud Air is audited by third-party auditors for ISO 27001, SOC 1, SOC 2, SOC 3, and HIPAA. Policy adherence is included as a part of these third-party audits.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Changes to systems and infrastructure follow a standardized change management methodology. Changes are categorized according to internal and external priorities.; Key stakeholders perform an impact assessment that catalogs the level of effort needed to complete requested changes and functionality.; ; Documented standard build procedures are also in place to guide information technology management personnel with the installation and maintenance of production equipment.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloud Air's management layer system security patches are evaluated upon release. The vCloud Air patch timeframes are in-line with industry standards. Patches are reviewed and tested prior to production deployment. Patches for remediation of critical vulnerabilities are applied within 30 days, with additional mitigation as necessary.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: VMware has a Security Operations Center and Network Operations Center that are staffed 24x7 and alerted on security anomalies in the; vCloud Air environment. This responsibility to detect intrusions ends at any point where customers have control, permission, or access to modify any aspect of the service offering. The customer is responsible for the security of the networks over which they have administrative level control. VMware recommends standard best practices for customers securing their environments including, but not limited to the following:; • Maintaining effective firewall rules; • Exposing communication ports that are only necessary to conduct business
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The incident response process complies with industry standards for legally admissible chain-of-custody and forensic-data-collection processes and controls. Response standards, procedures, methods implemented based on the severity level of an incident.; If VMware determines that unauthorized access to, or use or disclosure of customer content, VMware will use commercially reasonable efforts to notify customers, taking into account any applicable law, regulations, or governmental request.; VMware will notify customers of suspected breach of vCloud Air infrastructure if breach occurred on a segment of the platform consumed by customer, or in event of Denial of Service attacks. VMware doesn't monitor guest workloads breaches.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Take a look at our latest developments:; ; Carbon neutral on scope 1&2 by 2025 - Announced intent to be carbon neutral on scope 1 and 2 by 2025. ; ; Engaged EcoVadis – Partnered with EcoVadis to provide a holistic understanding of our ESG performance. ; ; Carbon Disclosure Project – Deepened our scope with the CDP. ; ; SBTi – Committed to Science Based Targets initiative, joining the largest group of companies actively driving the reduction in global emissions. ; ; Launched customer sustainability score – Developed scoring mechanisms that enable customers to understand their IT emissions with recommendations, all available as a managed service.

  Equal opportunity

  Diversity, equity and inclusion activities; From our global inclusion council to unconscious bias training for all employees, we empower our employees to create an inclusive environment.

  Wellbeing

  Innovation drives creativity and when people from diverse backgrounds work together, the more innovative and creative that team is likely to be.; ; Our people are critical to our ongoing success and together we can create an environment where everyone can belong, grow and thrive. We are committed to making Logicalis the best it can be through our people and in FY23 we were recognised as being a 'Great Place to Work' in 12 countries.

Pricing

• Price: £10,000 a unit a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.management@uk.logicalis.com. Tell them what format you need. It will help if you say what assistive technology you use.