Trustmarque Solutions Limited

Trustmarque Palo Alto Networks VM-Series Next-Generation Firewall

Palo Alto Networks Next-Generation Firewalls and Security Operating Platform is the industry’s most advanced prevention solution for highly evasive zero-day malware/exploits. Our service uses unique approaches that combine dynamic/static analysis, innovative machine learning (AI) techniques, and an advanced analysis environment to detect and prevent evasive cyber threats.

Features

• App-ID: Comprehensive application visibility across all network ports.
• Device/User-ID: Identify devices, users, and groups for policy enforcement.
• Content-ID: Detect and manage files traversing the network.
• Advanced Threat Prevention: Stop known threats, detect unknown command/control(C2)traffic
• Advanced WildFire: Analyse and identify unknown malware threats.
• Advanced URL Filtering: ML-powered URL filtering with malware detection.
• DNS Security: Detect threats and anomalies in DNS traffic.
• IoT Security: Deep visibility and analysis of IoT/OT device activity.
• GlobalProtect: Extend NGFW policies to remote endpoints securely.
• Deployable in any public or private cloud environment.

Benefits

• Proactively detect and block zero-day malware, reducing security risks.
• Consolidate diverse security services into one cost-effective, scalable platform.
• Economical solution suitable for environments of any size.
• Flexible, policy-based access control tailored to diverse user needs.
• Detect and prevent cyber-attacks with proactive security measures.
• Detailed threat analysis and reporting for informed decision-making.
• Monitor application usage, users, and data for enhanced security.
• Optimise productivity by enabling appropriate applications during work hours.
• Prevent unauthorised data transfer, reducing the risk of data breaches.
• Automated protection shields against evolving cyber threats.

£193.50 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

550088243298943

Contact

Lorraine Spence
01904 924089
tenders@trustmarque.com

Service scope

• Service constraints: N/A
• System requirements:
  • For Hardware: Racking, Power, Cabling etc.
  • For Virtual: A supported hypervisor/public cloud environment
  • For Cloud-Delivered: A Panorama and Cortex Data Lake instance

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support is available round-the-clock, every day of the year (24/7/365), ensuring assistance whenever you need it most. We pride ourselves on our swift response times, tailored to the urgency of your issues:; ; Critical Priority: Guaranteed response time of less than one hour.; High Priority: Issues addressed within two hours to ensure prompt resolution.; Medium Priority: Attention within four hours, balancing urgency and efficiency.; Low Priority: Response within eight business hours, demonstrating our commitment to comprehensive support.; Our service level agreements (SLAs) remain consistent throughout the week, including weekends and public holidays, ensuring reliable assistance whenever you require it.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: All deployments include standard support, which can be enhanced with additional capabilities:; ; Standard Support: Included with all products, offering 24/7/365 email, telephone, and web support.; Platinum Support: Enhanced option with expedited response times, a designated technical account manager, and proactive support services.; Dedicated 'Resident Engineer': Optional service providing personalised expertise aligned with your needs, available for an additional purchase at $385,000 USD (List Price) per engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Palo Alto Networks offers comprehensive support to help users start using our service efficiently. We provide both on-site and online training sessions tailored to the specific needs of our users, ensuring they have the knowledge and skills necessary to leverage our offerings effectively.; ; In addition to training sessions, we offer publicly accessible user documentation covering everything from initial setup to ongoing maintenance and usage, including detailed guides on how to utilize the API for advanced configuration and automation.; ; For organisations seeking rapid onboarding, we offer Professional Services in the form of "Quickstart" packages. These packages are designed to expedite the onboarding process, providing expert guidance and support to ensure a smooth transition to our service.; ; Furthermore, our Strata Cloud Manager offering provides operational health and configuration health analysis, ensuring that operators are deploying correctly against best practices and extracting maximum value from our service. This feature enhances operational efficiency and helps users maintain a healthy and optimised environment.; ; Overall, our goal is to empower users with the resources and support they need to start using our service confidently and efficiently, whether through training, comprehensive documentation, or personalised professional services
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users have the ability to extract their data when the contract ends to ensure compliance and continuity. Palo Alto Networks facilitates the export of all customer data, allowing users to retain ownership and control over their information.; ; For cloud data held by Palo Alto Networks on an organisation/tenant, users can initiate the export and deletion process by contacting Palo Alto Networks support. Our support team will assist users in securely exporting their data, ensuring a smooth transition and compliance with data protection regulations.; ; In the event that users do not initiate the export process, Palo Alto Networks automatically purges the data after 90 days following the cessation of the contract(s). This automated process helps to ensure data security and privacy, mitigating the risk of unauthorized access or retention of sensitive information.
• End-of-contract process: At the conclusion of the contract, the organisation retains ownership of the VM-Series firewall licences along with the data stored on them. They have the autonomy to manage the disposal of these licences in alignment with their internal policies and procedures.; ; For hardware appliances, the organisation holds the authority to determine the disposal method. Palo Alto Networks does not intervene in this decision-making process, allowing organisations to choose the most suitable disposal approach based on their specific needs and requirements.

Using the service

• Web browser interface: Yes
• Using the web interface: The web interface serves as the primary tool for accessing and managing our service. Users can set up the service through the web interface by accessing either the dedicated management interface or enabling web management capabilities on a traffic-processing (dataplane) interface. This interface facilitates various tasks, including initial setup, system and network configuration, supporting objects configuration, security policy creation, and monitoring/reporting.; ; Users can make changes seamlessly through the web interface, enabling them to adapt configurations as needed. Additionally, a role-based access control mechanism is available for administrators to tailor access permissions, restricting certain users or roles to specific configuration functions or views. Overall, our web interface provides a user-friendly platform for efficient setup, configuration, and management of our service, with the flexibility to adapt to diverse user requirements.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Our web interface can be accessed in two ways: either through the dedicated management interface or by enabling web management capabilities on a traffic-processing (dataplane) interface. For added security, access to the management interface can be restricted by IP address if desired.; ; Integration with external authentication services such as LDAP, RADIUS, TACACS, SAML, and MFA is supported, providing enhanced security and user management capabilities. This allows organisations to leverage their existing authentication infrastructure, ensuring seamless access control and user authentication processes. Administrators can configure the system to authenticate users against these external services, enhancing security posture and streamlining user management processes.; ; Most modern browsers are supported for accessing the UI, ensuring compatibility and ease of use across various devices and platforms. Users can expect a seamless experience, enabling efficient management and configuration of our service while leveraging advanced authentication capabilities for enhanced security
• Web interface accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: The XML API offers extensive functionality for configuring, operating, and monitoring the platform programmatically. The management CLI and Web UI are clients of the XML API itself, this design approach ensures that any action or function available in those modes are also available in the XML API.; ; Users can fully configure every aspect of the platform, including network and security policies, using the XML API. Role-Based Access Control (RBAC) ensures that only authorised keys can be used for specific functions, enhancing security and access control.; ; Additionally, the XML API seamlessly integrates with external libraries, such as Terraform and Ansible. This integration allows users to automate platform management tasks within existing workflows, streamlining operations and enhancing efficiency.; ; In summary, the XML API provides a powerful mechanism for users to programmatically configure, operate, and monitor the platform, offering extensive capabilities for automation and integration into existing workflows.
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Python/Go Modules available
  • Cortex XSIAM: Integrates XDR (endpoint, NTA) and SOAR functionalities
  • Go Libraries: Published libraries supporting custom project automation.
  • Ansible: Automates configuration management and deployment tasks seamlessly.
  • Terraform: Enables infrastructure as code automation for efficient deployment.
  • Puppet: Automates IT infrastructure provisioning and configuration management.
  • Chef: Streamlines infrastructure automation and continuous delivery processes.
  • Kubernetes: Automates container orchestration and management for scalable deployments.
  • ServiceNow: Integrates with ServiceNow for streamlined IT service management
  • Generic CI/CD Tool: Any CI/CDtool with sufficient API for automation.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI provides extensive functionality for configuring, managing, and monitoring the platform. Users can perform various tasks, including but not limited to:; ; Configuration: Configure network and security policies, system settings, and supporting objects.; Management: Manage user authentication settings, system status, and device administration.; Monitoring: Monitor system performance, network traffic, and security events.; Troubleshooting: Diagnose issues, troubleshoot connectivity problems, and debug configurations.; Testing Command Hierarchy: Utilise the testing command hierarchy to perform diagnostic tests, verify configurations, and assist with troubleshooting.; The CLI offers a robust set of commands to accomplish these tasks efficiently. However, it's essential to note that certain administrative actions may require elevated privileges or authentication. Additionally, complex configurations or specialized tasks may be more efficiently handled through other interfaces, such as the web interface or API.; ; Overall, the CLI provides a powerful and flexible tool for administrators to configure and manage the platform, offering extensive capabilities for efficient administration and troubleshooting.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: In either deployment model (Private/Public Cloud) the VM-Series platform offers suitable horizontal scaling with a clustering capability (external load balancing/distribution required) for hot-running instances. Additionally, organisations can leverage the health metrics to automate the provision and insertion of new VM-Series instances in order to scale the service as required.; ; In our public cloud environments, where the VM-Series is delivered as a service (e.g. Google Cloud Firewall Plus) each user receives dedicated resources, eliminating shared tenancy. Ensures users are unaffected by others' demands on the service. Dynamic scaling mechanisms further optimise performance/reliability, guaranteeing uninterrupted service availability/performance, even during peak demand periods.
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email
  • Other
• Other usage reporting: Syslog and/or HTTP Event Forwarding

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics:
  • Network Traffic Analysis
  • Threat Intelligence Updates
  • Endpoint Security Status
  • Network Health Monitoring
  • Application Performance Metrics
  • User Behaviour Analytics
  • Compliance Status Monitoring
  • DNS Traffic Analysis
  • Cloud Security Monitoring
  • Insider Threat Detection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: PALO ALTO

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Service are supplied from Google and Amazon Data centers (further information to follow); Google Security statement; https://cloud.google.com/security/overview/ ; https://cloud.google.com/security/; ; AWS Security Statement; https://aws.amazon.com/compliance/data-center/controls/ ; https://d1.awsstatic.com/whitepapers/aws-security-whitepaper; https://aws.amazon.com/compliance/data-center/data-centers/; ; All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Configuration data within Palo Alto Networks Next-Generation Firewall (NGFW) environment.
  • Firewall policies, network configurations, security profiles,
  • Other settings essential for network security and functionality.
• Backup controls: Users can initiate backups of the service configuration via API on demand or through the CLI or web interface. Additionally, the central managed platform (Panorama) allows scheduling of backups, enabling automatic export of configuration data from managed devices to an external storage repository using SCP or FTP. This flexibility empowers users to tailor backup schedules according to their specific requirements and ensures the timely preservation of critical configuration data.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Custom certificates per customer, generated using an OTP
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Custom mTLS overlays etc within Palo Alto Networks

Availability and resilience

• Guaranteed availability: N/A - responsibility of the cloud provider
• Approach to resilience: N/A - Responsibility of the cloud provider and/or customer if deployed within a private cloud environment as this is configuration dependant. For additional information, contact Palo Alto Networks as more specific information is available on request.
• Outage reporting: In a typical scenario this is not-applicable, however customers can leverage the API & Email functionality of the VM-Series NGFW in order to attain a similar experience within their own tooling infrastructure.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: PECB MS
• ISO/IEC 27001 accreditation date: 05/07/23
• What the ISO/IEC 27001 doesn’t cover: Palo Alto Network's overarching information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2 we maintain certification against ISO 27001, ISO 27017, ISO 27018; ISO 27701To ensure high quality and reliability, our factory certifications do however include: ISO 9001:2008, ISO 14001:2004, AS9100, TL 9000, ANSI ESD S20:20-2007, ISO 1384:2003. All products are UL and TUV certified and have undergone Electromagnetic emissions and immunity testing.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 31/09/19
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Yes, Palo Alto Networks are CSA STAR Level 1 self certified
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: https://www.paloaltonetworks.com/legal-notices/trust-center/technical-certifications#

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27001: Ensuring robust information security management systems.; GDPR: Upholding data privacy/protection regulations.; CIS Controls: Implementing cybersecurity best practices; Cyber Essentials: Adhering to UK government-backed scheme for cybersecurity basics; CSA STAR: Demonstrating commitment to cloud security/transparency.; NIST Cybersecurity Framework; COBIT: Following governance/control objectives; Telecom Security Act Code of Practice
• Information security policies and processes: Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI, SOC2, Cyber Essentials and more. Additional information is available at: https://www.paloaltonetworks.com/legal-notices/trust-center/

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.; Additional details are available upon request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.; ; Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: This information is available upon request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustmarque's Environmental Policy and Carbon Reduction Plan include delivering and supporting actions on reducing our carbon footprint and our impact on climate change. We have set a target to achieve net zero by 2035. Our policies include 'Virtual First 'meetings, energy reduction plans, flexible working, green software solutions and associated services from innovative suppliers to promote digital environmental innovation, promoting sustainable procurement. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Covid-19 recovery

  Trustmarque can provide re-training for those left disadvantaged by Covid-19 through skills training, CV and interview workshops. We promote employment and skills by working with Buyers to identify individuals who can benefit from our incentives, which can include workshops to develop and help those who face barriers to employment and increase digital accessibility for communities and hard to reach groups. We can also provide access to apply for apprenticeship and work experience opportunities. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Tackling economic inequality

  Trustmarque tackles economic inequality through operating a diverse supply chain including many SMEs and micro businesses. Our access to a broad range of suppliers ensures both resilience and capacity. Trustmarque is continuously refining our supply chain to meet the ever-changing needs of our customers and to ensure we can always offer the best solution through capability, capacity and resilience at the best price. Our vendor agnostic approach among suppliers allows us to support innovation and disruptive technologies to deliver lower cost and/or higher quality goods and services to customers. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Equal opportunity

  Trustmarque operates an Equal Opportunities policy that outlines our commitments including creating a workforce that reflects the diversity of our communities. Other initiatives include supporting disabled people to develop skills and supporting in-work progression. Trustmarque is a Level 1 Disability Confident employer, demonstrating our commitment to employing a diverse workforce so all can flourish. We are committed to a policy of treating all its employees and applicants equally. We are committed to creating an environment where diversity is valued and respected and where our people can bring their different perspectives, and whole selves to work. Inclusivity and equal opportunities for all colleagues are paramount. Trustmarque is a Living wage employer, and we offer 14–18-month apprenticeships. In February 2024 we launched Encircle our DEI network – made by colleagues, for colleagues to support Diversity, Equity, and Inclusion in the workplace. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

  Wellbeing

  We align our approach to mental wellbeing to the six standards in the Mental Health at Work commitment, including staff work and wellbeing sessions, flexible working, speak-up policy, etc. We have a dedicated team of qualified Mental Health First Aiders who offer support to all Trustmarque Group Colleagues to offer advice regarding how to support and signpost – this is linked to the ALGEE mental health action plan. The Work+Wellbeing team also facilitate workshops or share resources to support wellbeing within the workplace, this can be found on our Work+Wellbeing team via the Trustmarque Hub. We have an Employee Assistance Programme which is available 24/7 to all Trustmarque Group Colleagues. Please contact Trustmarque to discuss the provision of Social Value. Any Social Value deliverable must be agreed with Trustmarque and be proportionate to the contract value and scope.

Pricing

• Price: £193.50 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@trustmarque.com. Tell them what format you need. It will help if you say what assistive technology you use.