BOXXE LIMITED

boxxe VMware Live Recovery

VMware Live Recovery offers VMware Live Cyber/Site Recovery. VLCR is an on-demand solution that provides cyber and data resiliency to VMware virtual machines by replicating and recovering them quickly to a target cloud in case of a natural disaster, ransomware attack, or other unplanned disruption of your production datacenter.

Features

• Next-gen antivirus and behavioral analysis to contain ransomware attacks
• Quarantined recovery environment with network isolation to prevent reinfectio
• vSphere virtual machine replication as low as 15 minute RPO
• Variable retention schedule going back days/weeks/months/years
• Granular file/folder/VM level recovery
• DR test, failover and delta-based failback with full-featured DR orchestration
• Cloud-based Disaster Recovery portal
• Zero-touch day-2 lifecycle operations (upgrades, patching, etc.)
• Instant recovery using Live Mount capability

Benefits

• Quickly recover workloads from disasters, ransomware attacks, and other outages
• Perform behavioral analysis in an isolated environment to prevent reinfection
• Enable uniform processes to administer private and public cloud environments
• Simplify workflows for testing DR plans and foroutage preparedness
• Zero-in on the right point-in-time from which to recover
• Spin-up a recovery SDDC only during testing or failover
• Easy VM or file-level operational restores
• Automated compliance checks every 30minutes
• Easy VM or file-level operational restores

£0 to £0 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

554756111604737

Contact

Gemma Franklin
07704551950
tenders@boxxe.com

Service scope

• Service constraints: No
• System requirements:
  • VMware vCenter must be 7 U2 or later
  • VMware vCenter must be 7.0U3 or later for high-frequency snapshots
  • At least 8GHz reserved vCPU capacity in production site
  • At least 12GiB of vRAM reserved in production site
  • At least 100GiB of virtual disk space in production site

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VMware Cloud Service Support Policies are published:; https://www.vmware.com/support/policies/saas-support.html Critical; (SaaS Severity 1) 30 minutes or less: 24x7 Major (SaaS Severity 2) 4; business hours Minor (SaaS Severity 3) 8 business hours Cosmetic (SaaS; Severity 4) 12 business hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: VMware Live Recovery provides 24/7 production level support as; part of the service at no additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a range of resources to help to start using VMware Live Recovery. These include comprehensive documentation (in; multiple formats), introductory videos, hands-on labs, access to a large; ecosystem of partners and support from the customer success team and; account teams. Recommended starting point for all new users:; https://vmc.vmware.com/solutions/disaster-recovery
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Replication of data to and from VMware Live Recovery is fully; managed by the customer. Documentation exists along with additional; tools and services to facilitate the replication, cloud failover, and failback; of data. VMware Live Recovery stores customers data in an; industry accepted virtual machine format and VMware vSphere natively; supports the Open Virtualization Format (OVF), making it simple to; download, clone, migrate, copy, port or transfer workloads between; environments. Users can restore data from all the VM snapshots stored in; the VMware Cloud Disaster Recovery filesystem back to their production; site using the built-in failback workflow or individual VM restore capability.
• End-of-contract process: https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/agreements/vmware-cloud-services-guide.pdf . Please refer to thesection for VMware Live Recovery for all contract details.

Using the service

• Web browser interface: Yes
• Using the web interface: VMware Live Cyber Recovery has two web interfaces: Global DR Console and Orchestrator UI. The Global DR Console enables users to provision Orchestrators (also known as "Recovery Regions") and to create subscriptions.; The Orchestrator UI allows users to consume VMware Cloud DR and includes; several disaster recovery orchestrator capabilities to automate the disaster; recovery process.
• Web interface accessibility standard: WCAG 2.1 AA or EN 301 549
• Web interface accessibility testing: The Broadcom Accessibility team has conducted testing on the product, evaluating its compliance with WCAG 2.1 level A and AA guidelines. The testing covered all product workflows, or user journeys, utilizing various mainstream accessibility-testing tools, including assistive technologies such as Voice Over on Mac and NVDA on Windows and other tools. We have individuals who use assistive technology conducting the testing.
• API: Yes
• What users can and can't do using the API: [Feature in Preview] Users can use public REST APIs to query some basic information about their DR plan configuration: get cloud file systems, get protected sites, get protection groups, get protection group snapshots, get protected VMs, and get recovery SDDCs.
• API automation tools: Other
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • Other
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
• Using the command line interface: The VMware Live Cyber Recovery connector CLI* allows users to deploy and configure the connector on protected sites. Things users can do with the connector using the CLI: deploy the connector; configure the Connector; create a restricted vCenter user; register a restricted vCenter user; re-register a restricted vCenter user; run a connector connectivity check; run a connector performance check. *The Cyber Recovery connector is a stateless virtual appliance that enables replicating VM snapshot deltas from a protected site to the cloud filesystem, which are used for recovery operations.

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: There is both capacity and network level isolation between; different customers' environments to prevent users and; customers from accessing resources not assigned to them. Each; customer's VMware Live Recovery deployment -; consisting of at least one Orchestrator component and one; Cloud File System component - resides in a completely separate; cloud account with its own dedicated compute, memory,; networking, and storage resources. This eliminates the potential; for other customers to affect their workloads.
• Usage notifications: Yes
• Usage reporting: Other
• Other usage reporting: The service alerts users of reaching limits and provides suggestions via the CSP platform.

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • Number of active instances
  • Other
• Other metrics:
  • Logical storage capacity (in TiB) across all protected VMs
  • Breakdown of storage capacity and VMs for each Protection Group
  • Count of their total protected virtual machines
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: VmWare

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Other data at rest protection approach; Backup data and DR configuration data encrypted at rest using an industry-standard AES-256 encryption algorithm
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Files
  • Virtual Machines
• Backup controls: VMware Live Cyber Recovery enables virtual machine snapshots to be replicated to a datacenter location of the user's choosing. When setting up a DR plan, users can create protection groups, consisting of different virtual machines. Each protection group has its own policies for snapshots, which includes snapshot frequency schedule and retention. Virtual Machine disk images are backed up as part of each snapshot. Multiple protection groups can be a part of an entire DR plan. More information on configuring protection groups here:https://docs.vmware.com/en/VMware-Live-Recovery/services/vmware-live-cyber-recovery/GUID-5A3D6A65-EA38-4045-8BFA-556AFBAC9117.html
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery: Users can recover backups themselves, for example through a web interface

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: VMware will use commercially reasonable efforts to ensure VMware Live Recovery is available 99.9% during a given billing month. If the Availability of the Service Offering is less than the Availability Commitment, then you may request an SLA Credit. Availability in a given billing; month is calculated according to the following formula: “Availability” = ([total minutes in a billing; month – total minutes Unavailable] / total minutes in a billing month) x 100 More information; about the SLA can be found at:; https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/downloads/eula/vmwcloud-disaster-recovery-service-level-agreement.pdf
• Approach to resilience: VMware has a Business Continuity (BC) Management Program describing how VMware will; respond to events that significantly disrupt our delivery of the Service Offering. Business; Continuity Plan. VMware has a Business Continuity Plan ("Plan") intended to identify what; preparations must be made in advance of a disruption, as well as the steps to be taken when an; event actually occurs. The Plan is reviewed periodically to determine which business processes; are most critical and what resources - people, equipment, records, computer systems and office; facilities - are required for operation. All documented plans follow an annual standard; maintenance and assessment schedule. Customer's cloud backups are persisted to durable; cloud object storage that is replicated to at least 3 separate AWS availability zones. VMware; Cloud Disaster Recovery Orchestrator and Cloud File System instances are stateless and; automatically restarted as new cloud compute instances within a short duration in case of any; disruption.
• Outage reporting: Email alerts

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces implement role-based access controls and require; members to authenticate against the corporate identity provider. It is also; possible to configure access restrictions based on the originating IP; address. Additional security and authentication mechanisms including the; use of time-based credentials are used to secure and monitor access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 09/06/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 07/05/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: Crowe LLP
• PCI DSS accreditation date: 06/01/2022
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • SOC 3
  • ISO 27017
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: VMware security policies are documented and available to; employees on an internal web site. Policies and procedures are; reviewed annually, updated as needed and retained for a; minimum of six years from the date of creation. VMware utilizes; a standard operating procedure repository to store an; extensive set of documented procedures. Detailed procedures; are defined for the following categories of functions:; information security, physical security, network availability,; HR, communications, risk/issues and service level customer; service. On an annual basis, VMware Cloud DR is audited by; third-party auditors for ISO 27001, SOC 2, SOC 3 and HIPAA.; Policy adherence is included as a part of these third-party; audits.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The VMware Live Recovery team has a comprehensive; development lifecycle and and change management system in place.; Continuous reviews and testing occur on the software development; pipelines for individual components. Approvals for any changes related to; each new release are documented explicitly in JIRA tickets. VMware; generates builds from approved components and runs these through BITs; (Basic Integration Tests), PVTs (Product Validation Tests), and Feature; Stress Lite Tests. Additionally, we run performance tests, feature stress; tests, security scans, vulnerability tests and System Tests at scale for; every cycle before any build is rolled out to customer environments.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: VMware has comprehensive vulnerability management program in place; which includes regular internal (at least quarterly) and third-party; vulnerability scanning and penetration testing. The VMware Security; Response Center (VSRC) leads the analysis and remediation of service; security issues. VSRC receives reports directly and monitors the; ecosystem for relevant security issues and works with VMware R&D to; develop and resolve issues. VMware Cloud Disaster Recovery has the; capability to rapidly patch vulnerabilities. Remediation efforts and; timelines are prioritized and applied using industry best practices. For; further details on the process and our commitment to customers, see the; VMware Security Response Policy; https://www.vmware.com/support/policies/security_response.html
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: VMware has a Security Operations Center staffed 24x7 and alerted on; security anomalies in the VMware Live Recovery environment.; VMware Live Recovery has several intrusion; detection/prevention mechanisms in place and the service continuously; collects and monitors the environment logs which are correlated with both public and private threat feeds to spot suspicious and unusual activities.; The customer is responsible for the security of the environment over which they have administrative level control. Details on the shared responsibility model employed by VMware Live Recovery are available here:; https://core.vmware.com/resource/vmware-cloud-disaster-recoveryshared-responsibility-model
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The process complies with industry standards for legally admissible chainof-custody and forensic-data-collection management processes and; controls. Response standards, procedures, methods are implemented; based on the severity level. If VMware determines that unauthorized; access to/use/disclosure of customer content, VMware will use; commercially reasonable efforts to notify customers, taking into account; any applicable law, regulations, governmental request. VMware will also; notify customers of a suspected breach of the infrastructure if that breach; occurred on a segment of the platform consumed by a customer, or in the; event of Denial of Service attacks. VMware does not monitor guest; workloads for such breaches.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: VMware
• How shared infrastructure is kept separate: There is both capacity and network level isolation between different; customers' environments to prevent users and customers from accessing resources not assigned to them. Each customer's VMware Live Recovery deployment - consisting of at least one Orchestrator component and one Cloud File System component - resides in a completely separate cloud account with its own dedicated compute, memory, networking, and storage resources. This eliminates the potential for other customers to; affect their workloads.

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: VMware Live Recovery utilizes AWS datacenters and; information about AWS & Sustainability can be found here:; https://aws.amazon.com/about-aws/sustainability/

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  boxxe is committed to supporting environmental protection and improvement and to delivering and influencing environmentally conscious solutions to address the critical issue of climate change, focusing on achieving net zero greenhouse gas emissions and influencing all stakeholders towards environmental protection and improvement. ; Our latest Carbon Reduction Plan, available on our website confirms we are carbon neutral across all sources of emissions through investing in the Carbon Exchange-Traded Commodity. We aim to reach Net Zero by 2050 at the latest through emissions reduction initiatives e.g. renewable electricity procurement and supplier engagement.; Environmental protection is embedded in everything boxxe does and offers and we are proud to have been named as a finalist in the Best Value Chain Initiative category at the CRN Sustainability in Tech Awards 2024. ; We maintain an accredited ISO 14001 Environmental Management System covering the entire scope of our business, and our goal is to be recognized as the UK’s most sustainable IT reseller and service provider.; boxxe is committed to adopting, promoting, and implementing the principles of a Circular Economy and have developed a Circular Management Plan which articulates our strategy for waste minimisation and the enhancement of material reuse and recycling in our operations and the products we supply. This underscores our dedication to environmental stewardship, resource efficiency, and sustainable growth, driven by innovative and accountable resource and waste management practices.; We ensure that our supply chain is aware of and understand our environmental policies and we work with them to manage and continuously improve their environmental performance. We prioritise the purchase of recycled, recyclable, or re-furbished products and materials where these alternatives are available, economical, and suitable.; We conform to WEEE regulations and seek to sustainably reduce, reuse, and recycle, to ensure we and our customers minimise the impact of IT waste on the environment.

  Covid-19 recovery

  The COVID-19 pandemic fundamentally changed boxxe’s ways of working, leading us to implement a fully remote workforce to maintain customer service and operational functionality during the crisis. This transition enabled us to develop and implement a "Work from Anywhere in the UK" policy. By allowing our employees to work from any location, we have broadened our recruitment reach, enabling us to attract the best talent regardless of their geographic location. This approach has reduced barriers to inclusion, enhanced employee retention, and supported a healthier work-life balance. Additionally, remote recruitment strategies have allowed us to target candidates from areas particularly impacted by Covid-19, thereby positively contributing to their local economic recovery.; Recognising the significant skills shortages highlighted by the pandemic within the IT industry, we have taken proactive steps to retain and enhance our workforce's capabilities. We encourage continuous training and development in our employees' respective fields of expertise. Experienced staff and external specialists provide mentoring, offering a hands-on learning experience that ensures the effective application of newly acquired skills. Moreover, we are committed to inspiring the next generation by inviting local youth to experience the day-to-day life of our tech teams and organising regular hackathons and think tanks for soon-to-be graduates, providing them with career guidance.; Building on our pandemic experiences, we have developed a robust business continuity plan, ensuring that we are well-prepared to maintain uninterrupted service in the event of a similar crisis. It is worth noting that during the height of COVID-19, our strategies allowed us to maintain seamless business operations, underscoring our resilience and adaptability in challenging times. This foundation not only prepares us for future challenges but also reinforces our commitment to innovation and excellence in a post-pandemic world.

  Tackling economic inequality

  boxxe is committed to addressing disparities in employment, skills, and pay within our workforce and across our supply chain. Our ‘Work from Anywhere in the UK’ policy allows us to recruit the best talent regardless of their geographic location, removing barriers to inclusion, improving retention, and promoting a healthier work-life balance. By enabling staff to work remotely, we foster collaboration and create more equitable opportunities for all potential and current boxxe employees.; To address the skills shortages in tech industry, we invest in our staff’s continuous in-work skills development, facilitating career progression and helping retain talent. All staff have access to on-demand learning opportunities, available irrespective of role or seniority. We provide funding for a variety of training programs: specialist vendor/industry accreditations and professional qualifications. Experienced staff provide mentoring, ensuring that newly acquired skills are applied effectively.; We are dedicated to maintaining a robust and diverse supply chain by actively supporting SMEs, startups, and specialist suppliers. We invite these partners to collaborate with us, providing them with a route to market and guidance on best practices in industry and environmental, social, and governance (ESG) standards. Moreover, we have created the boxxe Community, where every employee can contribute 11½ days each year to support community and social value activities. We prioritise a local-first approach to giving, ensuring that support reaches grassroots charities and local causes where it is needed most. This includes our involvement in the 'Graduation to Employment' programme where experienced personnel volunteer to provide career coaching to university graduates.; Through the boxxe Academy, we offer apprenticeships and seasonal internships to encourage the next generation into IT. We welcome interns and apprentices to our customer service, HR, service delivery, and service delivery teams, providing them with all-round experience to kick-start a career in tech.

  Equal opportunity

  boxxe is committed to a workforce that reflects diverse populations with the skills to drive a compassionate and inclusive culture and a genuine sense of belonging. We embed inclusivity, celebrate uniqueness, and foster collaboration to eradicate inequalities in employment, skills, and pay in our workforce and our supply chain.; Recruitment is focused on inclusivity and fairness, encouraging diversity in ethnicity, gender, sexuality, and socio-economic backgrounds by anonymising our candidates, concentrating on the alignment of their skills and experience, reducing conscious or unconscious bias. Our Competency Framework gives employees clear guidance on progression and developing the necessary competencies for higher level roles, integrating both technical and behavioural aspects in a Skills Matrix, and mapping out potential career paths. We offer online training and invest in our staff’s professional qualifications. Our annual pay review maintains market-aligned salaries, and we are a certified Real Living Wage employer. We offer enhanced, inclusive family policies including maternity, parental, and fertility-treatment paid leave. ; We hold Flexa accreditation and operate a ‘Work from Anywhere in the UK’ policy which enhances accessibility for candidates facing barriers to inclusion, bolsters retention and facilitates a healthier work-life balance. We are a Level 1 Disability Confident Committed employer, aiming to achieve Level 2 by 2025. We actively address underrepresentation, particularly women in tech, and racial inequality as a founding member of Technology, Community for Racial Equality. We are proud of our advancement of female leadership, recognised at the CRN Women & Diversity in Channel Awards 2023. Our involvement with the Stonewall Diversity Champions reflects our dedication to LGBTQ+ allyship. ; As a silver accredited Armed Forces Covenant member, we work to help create employment opportunities for ex-service personnel and support staff who are military reservists.

  Wellbeing

  boxxe’s Wellbeing Strategy, built on direct feedback from our employees, reflects our dedication to prioritising our workforce’s mental, physical, social, and financial wellbeing. This holistic approach recognises the importance of a comprehensive support system for overall health, satisfaction, and effectiveness of the workforce. We adhere to the Mental Health at Work Commitment and incorporate elements from the Thriving at Work guidance, despite being an organisation of less than 500 employees. This includes tailored mental health support, financial advice and low interest support loans, an EPA, occupational health support, and counselling services provided in-house by Mental Health First Aiders.; We champion a healthy workplace environment through the Mindful Business Charter, which emphasises removing unnecessary stress and promoting mental wellbeing with strategies including smart meetings, respecting rest periods, and mindful delegation. This charter serves as a guideline for all employees on small, practical changes to safeguard personal and colleague health.; To encourage open discussions about health, we foster a supportive culture where physical and mental health issues can be openly discussed, creating a safe space for employees to express concerns. We encourage our staff to participate in the boxxe Community programme, which has been shown to positively impact physical and mental wellbeing.; Our proactive engagement with the workforce includes regular wellbeing surveys, specialised training for managing stress at work, and comprehensive health benefits that cover physical and mental resources. We promote active lifestyles through incentivised physical activities, and we maintain health and safety standards in line with our ISO 45001 accreditation. We ensure wellbeing extends to our supply chain through our Supplier Code of Conduct, emphasising the importance of ethical standards and worker health and wellbeing, demonstrating our dedication to fostering a culture of health and wellbeing across all facets of our operations.

Pricing

• Price: £0 to £0 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.