CLOUD NEXT LIMITED

Managed Cloud Hosting

WordPress, Website, VPS, Reseller Hosting and Domains Since 2008. Fast, secure, UK based SSD hosting 24/7 UK support.

Features

• Fast SSD Storage
• CDN
• Auto-scaling Cloud Hosting
• Expert In-house UK Support
• Daily Site & Database Backups
• DDoS & Malware Protection
• Powered by 100% Renewable Energy

Benefits

• Fast
• Secure
• UK Hosting

£4.99 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudnext.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

560971445691914

Contact

Oliver Stirling
03332021032
sales@cloudnext.uk

Service scope

• Service constraints: Support is for the hosting platform and not website design or development.
• System requirements:
  • Anti-virus/spam Protection
  • DDoS & Malware Protection
  • Global CDN
  • Website Optimisation Suite

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7 UK Support - responses generally within minutes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7 UK in-house Next Level Support from your Account Control Panel with our support ticket system.; ; Our secure support ticket system allows you to contact us with any queries or issues you are having at any time. Our fast response times (generally within minutes) means a faster resolution to your query.; ; There is no limit on the number of support tickets you can have open or the number of times you contact us. Simply make contact anytime you have a question, query or if you are experiencing an issue you need help with. Our team of experienced, enthusiastic top-rated support agents will be able to help.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A support database is available with a large number of guides.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Full access is available to the hosting space up until the contract end date.
• End-of-contract process: If the renewal is not required, then this can be cancelled which would lead to suspension of the service pending removal.

Using the service

• Web browser interface: Yes
• Using the web interface: Order and manage all of your Cloud Next hosting packages.
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Accessible from any browser over a secure connection.
• Web interface accessibility testing: Multiple device/browser testing.
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Through our Auto-scaling Cloud Hosting Platform.
• Usage notifications: Yes
• Usage reporting:
  • Email
  • Other
• Other usage reporting: Support Ticket

Analytics

• Infrastructure or application metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: 20i

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • Website Files/Folders
  • Databases
  • Mailboxes
• Backup controls: From the Timeline Backups tool accessible to them.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We provide 99.9% uptime but no SLA.
• Approach to resilience: Using our Auto-scaling Cloud Hosting Platform.
• Outage reporting: Our publicly accessible service status page.

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: All management interfaces and support channels are restricted to secured VPN access. Then there is an additional 2FA login to access the management/support interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Sysnet Global Solutions (WorldPay)
• PCI DSS accreditation date: May 24, 2014
• What the PCI DSS doesn’t cover: All services are covered by PCI-DSS
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: No
• Security governance approach: Through penetration testing and Cyber Essentials Certification.
• Information security policies and processes: Processes are reported back to director level.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: A process is followed and authorised by a director.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Through penetration testing and Cyber Essentials certification.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: All services, servers and monitored and alerts the relevant stakeholder on an issue being detected.
• Incident management type: Undisclosed
• Incident management approach: We have pre-defined processed in place.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our green credentials mean the practices and policies we follow ensure your sites are greener and together we reduce the cost of hosting on the environment. More details here:; ; https://www.cloudnext.uk/green-hosting/

  Equal opportunity

  As an equal opportunities employer, our policy is that no current or prospective employee, or third party, will receive less favourable treatment on the grounds of their race (including nationality, ethnicity or national origin), religion or belief, sex, marital status or civil partnership, gender reassignment, sexual orientation, pregnancy and maternity, age or disability. We recognise the nine protected characteristics of the Equality Act 2010 and are committed to applying the provisions of the Act in full, in all areas of our business.

  Wellbeing

  Everyone at Cloud Next is passionate about hosting and we love what we do! Cloud Next provides the perfect environment for you to grow , develop your skills and career. We also offer flexible home working (Hybrid Working), 33 Days Holiday, Free Home Internet, Free Hot/Cold Drinks, Free Snacks, No Uniform and your birthday off!; ; In the community we sponsor local grassroots football and netball teams, scouting. We have also worked with Nominet using their "givehub" to invest in technology for a local school.; ; We have also sponsored the WordPress Accessibility Day.

Pricing

• Price: £4.99 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer a seven day free trial of our Cloud Web Hosting with all features included.
• Link to free trial: https://www.cloudnext.uk/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@cloudnext.uk. Tell them what format you need. It will help if you say what assistive technology you use.