VSL

Veeam Cloud Connect

Veeam Cloud Connect is a method of safeguarding customers valuable VMware & Hyper-V virtual machines instances by regularly and safely backing up to a remote storage facility via a secure internet connection. Physical machine protection is also available using Veeam Agent for Windows/Linux.

Features

  • Supports VMware & Hyper-V virtual machine backup
  • Supports WAN Acceleration
  • De-duplication reduces storage costs
  • Unlimited versioning (retention)
  • ​256-bit AES encryption applied in flight and at rest
  • UK technical email & telephone support included
  • All data is held in ISO27001 accredited, UK data centres
  • Vitanium have 15 years of experience in delivering business backup

Benefits

  • Extends your standard Veeam backup solution
  • Simple & fast set up
  • Cost reduction by utilising existing technology
  • All Vitanium / Veeam® plans are infinitely scalable
  • Provides offsite backups of critical VMs for a DR scenario
  • Quick response to support requests minimising impact on backups
  • Confidence that data is stored in highly secure locations
  • Confident that you're working with a highly knowledgeable backup provider

Pricing

£0.03 a gigabyte a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vitanium.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 6 6 9 8 8 8 5 2 3 8 1 7 9 9

Contact

VSL Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com

Service scope

Service constraints
Support is for the Cloud Connect service- the client is responsible for their on-premise Veeam backups
System requirements
  • Veeam Backup & Replication
  • Veeam Backup Essentials
  • Veeam Availability Suite

User support

Email or online ticketing support
Email or online ticketing
Support response times
Messages will be responded to within 4 hours during working office hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept.
Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume.
Users are able to leave a detailed message, email, telephone details.
Web chat accessibility testing
NA
Onsite support
No
Support levels
All backup plans include phone, email and live chat technical support with a 4 hour SLA to first response.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users have access to support documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We also have video demos available. There is also a great deal of user documentation available direct from Veeam's help centre.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data is securely encrypted, and at the end of the contract completely removed from our systems. Users can download/restore all of their data up until the point the contract ends, should they wish. Data can be provided on a USB drive as a chargeable service. Files will be in standard Veeam format so could be used elsewhere.
End-of-contract process
Data is held for the remaining period of the contact, up until the renewal date. Should the contract not be renewed, all data is removed from our systems.

Using the service

Web browser interface
No
API
Yes
What users can and can't do using the API
For a full list of API services please visit https://helpcenter.veeam.com/docs/backup/rest/em_web_api_reference.html?ver=95
API automation tools
Other
Other API automation tools
RESTful
API documentation
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Infrastructure is closely monitored on our service provider side, and 'noisy neighbours' throttled where appropriate to ensure service continuity. Capacity is regularly reviewed to ensure day-to-day performance is sufficient for all users.
Usage notifications
Yes
Usage reporting
Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • Memory
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Machines
  • Physical Machines - Windows, Linux, Mac
  • Cloud – Microsoft 365, AWS, Azure
  • Applications – Microsoft Exchange, Microsoft SQL, MySQL, MariaDB, Active Directory
  • NAS
Backup controls
Veeam deploys a Veeam Console onto a server locally on site. Through this, all jobs can be configured (local and remote), agents deployed and status monitoroed.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
All data is sent over an HTTPS encrypted connection, and can optionally be encrypted before leaving the buyers site.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Data is only accessible to staff who require access. Access is granted via VPN over encrypted connections protected with 2FA protections.

Availability and resilience

Guaranteed availability
Uptime rate of 99.97% non-caveated by planned or unplanned maintenance. A discount of 10% of the monthly Fees payable for any period of Downtime. Such discounts shall be applied to the Fee payment due immediately following the Downtime. Discounts shall be made up to a maximum of 100% of the Fees payable for a given month.
Approach to resilience
Please contact Vitanium for further details.
Outage reporting
All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Cloud Connect is accessed directly from the customers on-premise Veeam console, any authentication on-premise needs to be entered to access the cloud repository. In addition to this, the connection to the repository requires a username/password which is provided by Vitamium
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password
Devices users manage the service through
Dedicated device over multiple services or networks

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
12/05/2019
What the ISO/IEC 27001 doesn’t cover
NA
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • ISO 9001 Certified
  • ISO 27001 Accredited Data Centres

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Please contact Vitanium directly for further information.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Please contact Vitanium directly for further information.
Vulnerability management type
Undisclosed
Vulnerability management approach
Please contact Vitanium directly for further information.
Protective monitoring type
Undisclosed
Protective monitoring approach
Please contact Vitanium directly for further information.
Incident management type
Undisclosed
Incident management approach
All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
DC's are members of the EU Climate Neutral Data Centre Pact https://www.climateneutraldatacentre.net/ In particular, they run: Award Winning Fresh Air Cooling System feeds filtered outside air into the datacentre for 100% of the year. 2N resilient Evaporative Cooling System negates the need for mechanical cooling in the event outside temperatures climb. Annualised PUE of 1.2

Social Value

Fighting climate change

Fighting climate change

Please contact Vitanium for further information.
Covid-19 recovery

Covid-19 recovery

Please contact Vitanium for further information.
Tackling economic inequality

Tackling economic inequality

Please contact Vitanium for further information.
Equal opportunity

Equal opportunity

Please contact Vitanium for further information.
Wellbeing

Wellbeing

Please contact Vitanium for further information.

Pricing

Price
£0.03 a gigabyte a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
1TB of storage is available, with ability to back up all VMs, full support provided. Trial period between 30 days

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@vitanium.com. Tell them what format you need. It will help if you say what assistive technology you use.