Veeam Cloud Connect
Veeam Cloud Connect is a method of safeguarding customers valuable VMware & Hyper-V virtual machines instances by regularly and safely backing up to a remote storage facility via a secure internet connection. Physical machine protection is also available using Veeam Agent for Windows/Linux.
Features
- Supports VMware & Hyper-V virtual machine backup
- Supports WAN Acceleration
- De-duplication reduces storage costs
- Unlimited versioning (retention)
- 256-bit AES encryption applied in flight and at rest
- UK technical email & telephone support included
- All data is held in ISO27001 accredited, UK data centres
- Vitanium have 15 years of experience in delivering business backup
Benefits
- Extends your standard Veeam backup solution
- Simple & fast set up
- Cost reduction by utilising existing technology
- All Vitanium / Veeam® plans are infinitely scalable
- Provides offsite backups of critical VMs for a DR scenario
- Quick response to support requests minimising impact on backups
- Confidence that data is stored in highly secure locations
- Confident that you're working with a highly knowledgeable backup provider
Pricing
£0.03 a gigabyte a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
5 6 6 9 8 8 8 5 2 3 8 1 7 9 9
Contact
VSL
Eleanor Poulter
Telephone: 0345 258 1500
Email: info@vitanium.com
Service scope
- Service constraints
- Support is for the Cloud Connect service- the client is responsible for their on-premise Veeam backups
- System requirements
-
- Veeam Backup & Replication
- Veeam Backup Essentials
- Veeam Availability Suite
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Messages will be responded to within 4 hours during working office hours. Messages are not monitored over the weekend, and will be dealt with on Monday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
-
Users are able to allocate their query to either support or sales dept. this then alerts the appropriate dept.
Messages can also be sent when business is 'offline' (outside working hours) these will then be saved and dealt with when office hours resume.
Users are able to leave a detailed message, email, telephone details. - Web chat accessibility testing
- NA
- Onsite support
- No
- Support levels
- All backup plans include phone, email and live chat technical support with a 4 hour SLA to first response.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Users have access to support documentation, unlimited telephone/email support for set up, and support knowledge base. Free trials are offered to allow customers to thoroughly test the product. We also have video demos available. There is also a great deal of user documentation available direct from Veeam's help centre.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- Data is securely encrypted, and at the end of the contract completely removed from our systems. Users can download/restore all of their data up until the point the contract ends, should they wish. Data can be provided on a USB drive as a chargeable service. Files will be in standard Veeam format so could be used elsewhere.
- End-of-contract process
- Data is held for the remaining period of the contact, up until the renewal date. Should the contract not be renewed, all data is removed from our systems.
Using the service
- Web browser interface
- No
- API
- Yes
- What users can and can't do using the API
- For a full list of API services please visit https://helpcenter.veeam.com/docs/backup/rest/em_web_api_reference.html?ver=95
- API automation tools
- Other
- Other API automation tools
- RESTful
- API documentation
- No
- Command line interface
- No
Scaling
- Scaling available
- No
- Independence of resources
- Infrastructure is closely monitored on our service provider side, and 'noisy neighbours' throttled where appropriate to ensure service continuity. Capacity is regularly reviewed to ensure day-to-day performance is sufficient for all users.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- Disk
- Memory
- Number of active instances
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Virtual Machines
- Physical Machines - Windows, Linux, Mac
- Cloud – Microsoft 365, AWS, Azure
- Applications – Microsoft Exchange, Microsoft SQL, MySQL, MariaDB, Active Directory
- NAS
- Backup controls
- Veeam deploys a Veeam Console onto a server locally on site. Through this, all jobs can be configured (local and remote), agents deployed and status monitoroed.
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
-
- Users can recover backups themselves, for example through a web interface
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Other
- Other protection between networks
- All data is sent over an HTTPS encrypted connection, and can optionally be encrypted before leaving the buyers site.
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- Data is only accessible to staff who require access. Access is granted via VPN over encrypted connections protected with 2FA protections.
Availability and resilience
- Guaranteed availability
- Uptime rate of 99.97% non-caveated by planned or unplanned maintenance. A discount of 10% of the monthly Fees payable for any period of Downtime. Such discounts shall be applied to the Fee payment due immediately following the Downtime. Discounts shall be made up to a maximum of 100% of the Fees payable for a given month.
- Approach to resilience
- Please contact Vitanium for further details.
- Outage reporting
- All service outages will be communicated first by email, and for any prolonged outage by notification on our website and support pages.
Identity and authentication
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Cloud Connect is accessed directly from the customers on-premise Veeam console, any authentication on-premise needs to be entered to access the cloud repository. In addition to this, the connection to the repository requires a username/password which is provided by Vitamium
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
- Devices users manage the service through
- Dedicated device over multiple services or networks
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- 12/05/2019
- What the ISO/IEC 27001 doesn’t cover
- NA
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 9001 Certified
- ISO 27001 Accredited Data Centres
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Please contact Vitanium directly for further information.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Please contact Vitanium directly for further information.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Please contact Vitanium directly for further information.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Please contact Vitanium directly for further information.
- Incident management type
- Undisclosed
- Incident management approach
- All incidents are recorded and tracked using ISO best practise for 'non conformance'. This prevents recurring incidents by prompting and tracking corrective actions.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- DC's are members of the EU Climate Neutral Data Centre Pact https://www.climateneutraldatacentre.net/ In particular, they run: Award Winning Fresh Air Cooling System feeds filtered outside air into the datacentre for 100% of the year. 2N resilient Evaporative Cooling System negates the need for mechanical cooling in the event outside temperatures climb. Annualised PUE of 1.2
Social Value
- Fighting climate change
-
Fighting climate change
Please contact Vitanium for further information. - Covid-19 recovery
-
Covid-19 recovery
Please contact Vitanium for further information. - Tackling economic inequality
-
Tackling economic inequality
Please contact Vitanium for further information. - Equal opportunity
-
Equal opportunity
Please contact Vitanium for further information. - Wellbeing
-
Wellbeing
Please contact Vitanium for further information.
Pricing
- Price
- £0.03 a gigabyte a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 1TB of storage is available, with ability to back up all VMs, full support provided. Trial period between 30 days