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ANSecurity

ANSecurity Palo Alto Networks Prisma SD-WAN Service

Prisma Access SD-WAN provides flexible and consistent security for all applications, branch offices and mobile users. It helps organisations quickly deploy and scale security around the world for rapid time-to-protection. It avoids the complexity and administrative costs that are normally associated with managing security at a large scale.

Features

  • Secure Access Service Edge (SASE) for the modern enterprise
  • Controls network application performance based on application-performance SLA's
  • Leverages the x86 platform with a centralized controller-based model
  • Simple deployments at remote offices and data centers
  • View granular application-driven analytics
  • Build robust policies
  • Performance-based traffic management of the WAN

Benefits

  • Reduce risk of attack by identifying/blocking zero-day malware
  • Collapse multiple separate security services onto a single platform
  • Cost effective service supporting all environments
  • Flexible policy-based access for different user group requirements
  • Proactive approach to detection and prevention of cyber-attacks
  • Detailed malware and threat analysis and reporting
  • Control access and protect data in sanctioned, tolerated SaaS applications
  • Block access to unsanctioned SaaS applications
  • Connect branch offices to GlobalProtect cloud service over standard IPsec
  • Connect mobile users on any supported device, anywhere and anytime

Pricing

£984 to £1,845 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ansecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

5 6 9 6 7 4 4 1 3 2 6 0 3 4 5

Contact

ANSecurity David Hood
Telephone: 0845 226 0462
Email: sales@ansecurity.com

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
"24x7x365 Support
Priority 1 (Critical) - < 1 Hour
Priority 2 (High) - 2 Hours
Priority 3 (Medium) - 4 Hours
Priority 4 (Low) - 8 Business Hours
Support Service Level Agreements (SLA) are identical for Monday to Friday and Weekends/Public Holidays."
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
"All products come with a standard support offering included which entitles the customer to 24x7x365 email, telephone and web support.
A dedicated ""Resident Engineer"" is available as an additional chargeable option.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
"Palo Alto Networks offers on-site training (EDU-210, EDU-214, EDU-220, EDU-330, and more) and online training (EDU-110, EDU-114, EDU-120, etc.).
In addition, publicly accessible user-documentation which details everything from initial setup through to ongoing maintenance & usage and how to use the API.
Professional Services are also available in the form of ""Quickstart"" packages to rapidly onboard organisations."
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
"All customer data is exportable should the contract come to an end.
Cloud data that Palo Alto Networks hold on an organisation/tenant can be exported and deleted by contacting Palo Alto Networks support. If no contact is made data will automatically be purged after 90 days post cessation of the contract(s).
"
End-of-contract process
At the end of the contract, if the organisation chooses not to renew and continue with the service all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the date of expiration.

Using the service

Web browser interface
Yes
Using the web interface
"The web interface is accessible either by the dedicated management interface

All features and functionality are primarily delivered through the web interface.
This includes the initial setup, Zero touchsetup, Addition of hardware(ION), system-configuration, network-configuration, supporting objects configuration, security policy creation, monitoring and reporting.

A role-based access control mechanism is available if desired to restrict certain users/roles to only certain configuration functions or views.
"
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
"The RESTful API has near full-functionality of what is available through the command-line interface (CLI) or the web-interface. The API can be used to program practically any aspect of the platform and then be used to monitor and report the health and data the platform itself holds. The API can also be used to “Bootstrap” or provision the NGFW to cut-down on deployment time. There are prebuilt examples of using the API to integrate with other third-party services to streamline operations and improve efficiency.
"
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
Python
API documentation
Yes
API documentation formats
  • HTML
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
"The command-line interface (CLI) used by the NGFW is accessible via telnet, SSH and serial.
The CLI can be utilised to configure and manage all aspects of the platform.
The CLI has two primary operating modes, an “operator” read-only mode which is used to display information and configuration, the other being a “configurator” read-write mode which can be used to make configuration changes.
The CLI also supports role-based access control (RBAC) allowing for more granular control over what can and cannot be done per user.
"

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
"Quality of service policies can be leveraged to restrict and control/shape traffic using Layer 3-4, user and application information to ensure that no single entity/user can abuse the available bandwidth and processing power available.
The service constantly checks various health metrics to determine if extra capacity is needed. If needed, the service will automatically add compute resource to support the additional load.
"
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • Current active sessions
  • Layer-7 application statistics: bandwidth, sessions, users etc
  • User statistics: bandwidth, sessions, threats, etc
  • Known malware and IPS events
  • Benign, Grayware and Malicious files
  • File transfer activity
  • URL Filtering activity
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Palo Alto Networks

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
"Service are supplied from Google and Amazon Data centers (further information to follow)
Google Security statement
https://cloud.google.com/security/overview/
https://cloud.google.com/security/

AWS Security Statement
https://aws.amazon.com/compliance/data-center/controls/
https://d1.awsstatic.com/whitepapers/aws-security-whitepaper
https://aws.amazon.com/compliance/data-center/data-centers/

All logs are stored in the Cortex data lake, user activity is monitored and stored in the Cortex data lake for the agreed retention period."
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Only data within the service provided can be backed up/restored
  • No external entity can be backed up/restored.
Backup controls
"The service configuration can be backed up via API on demand or via the CLI or web interface.
The central managed platform (Panorama) can be scheduled to export configuration data of managed devices via SCP or FTP to an external storage repository.
"
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
Palo Alto Networks uses a proprietary encryption layer for telemetry and update services.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Palo Alto Networks uses a proprietary encryption layer for telemetry and update services.

Availability and resilience

Guaranteed availability
"Palo Alto Networks will use commercially reasonable efforts to make its Prisma Access
service (formerly GlobalProtect Cloud Service, “Service”) available at least 99.99%
during any calendar month. In the unlikely event that Palo Alto Networks does not meet
this service level commitment, Customer will be eligible to receive a service credit.

“Monthly Uptime Availability” is calculated by subtracting from 100% the percentage
of minutes during any calendar month that the Service is not available, excluding
downtime resulting from any planned outage wherein Palo Alto Networks had provided
prior notice or any emergency outage making it impracticable for Palo Alto Networks to
issue advance notice.

If Customer believes it is entitled to a service credit, it must: (a) open a case on the Customer Support Portal (http://support.paloaltonetworks.com) within 24 hours of an outage; and (b) submit a claim on the Claim Dashboard (https://supportcases.paloaltonetworks.com/apex/Communities_Claims) within 5 business days of the outage. When properly submitted, Palo Alto Networks shall use commercially reasonable efforts to adjudicate the claim promptly, no later than 15 days after root cause of the outage has been determined and the case closed.
"
Approach to resilience
Palo Alto Networks delivers the Prisma Access service utilising public cloud providers Amazon Web Services and Google Compute Platform. Within each of these providers the use of “availability zones” (AZ) to ensure geo and service redundancy and resiliency within a region (e.g. United Kingdom) and at a regional level with traffic being able to be steered to another region/availability zone/location should an incident occur.
Outage reporting
A public dashboard available at status.paloaltonetworks.com and via email alerting

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Restrictions can be implemented by restricting IP addresses able to access the management interface(s). In addition a role-based access control (RBAC) system is in place to further restrict users to user definable configuration views and modes.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Palo Alto Networks has a formal Enterprise Risk Management program, which includes the performance of an annual risk assessment, with periodic updates, as applicable, to identify and assess key risks and their mitigation approaches. The scope of the program encompasses information security risks and product risks. Our security program consists of a risk-based approach that includes administrative, technical and physical safeguards reasonably designed to protect the confidentiality, integrity and availability of customer data. Palo Alto Network's information security program is aligned to ISO 27001/2, and includes key controls from HIPAA, PCI and SOC2.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
"Both Palo Alto Networks and the end-user organisation are in full control of their relevant and respective change control processes.
Additional details are available upon request."
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
"Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices."
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
"Applications and software that collect, transmit or display, or process End User Data, Palo Alto Networks conducts an application security assessment review to identify common security vulnerabilities as identified by industry recognized organizations annually or for all major releases, whichever occurs first. The scope of the security assessment will primarily focus on application security, including, but not limited to, a penetration test of the application, as well as a code review.

Palo Alto Networks utilizes a qualified third party to conduct the application security assessments. Palo Alto Networks may conduct the security assessment review directly, following industry standard best practices."
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
This information is available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Other
Other virtualisation technology used
Amazon Web Services, Google Compute Platform
How shared infrastructure is kept separate
Each organisations compute instances are unique to that individual organisation with logical separation being achieved at the cloud provider level. This ensures that no virtualised infrastructure is shared organisation to organisation and each respective organisations data and network traffic is isolated from one another.

Energy efficiency

Energy-efficient datacentres
No

Social Value

Fighting climate change

Fighting climate change

Fighting Climate Change - Both Palo Alto Networks and ANSecurity continuously strive to minimize the impact of our operations on the environment, while maximizing sustainable business practices to better serve our employees, customers, partners, shareholders and communities.
Tackling economic inequality

Tackling economic inequality

Tackling economic inequality - Palo Alto Networks support and strengthen our local communities by enabling employees to donate time and resources where they are most passionate, by investing in causes that have a positive social impact, and by providing skills to people around the world to help maximize their full potential. Through our giving back program, our employees have helped hundreds of students realize more of their limitless potential with consistent, hands on mentoring in life skills and academic subjects.

Pricing

Price
£984 to £1,845 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ansecurity.com. Tell them what format you need. It will help if you say what assistive technology you use.